Araştırma Makalesi
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Algılanan yönetici desteği ve işten ayrılma niyeti ilişkisinde lider üye etkileşiminin düzenleyici rolü

Yıl 2021, Cilt: 7 Sayı: 3, 257 - 274, 18.10.2021
https://doi.org/10.30855/gjeb.2021.7.3.006

Öz

Bu çalışmanın temel amacı algılanan yönetici desteği ile işten ayrılma niyeti arasındaki ilişkide lider-üye etkileşiminin düzenleyicilik etkisini incelemektir. Araştırma verileri anket yöntemiyle Ankara’da savunma sanayiinde faaliyet gösteren üç kamu işletmesinin mühendis, yönetici ve teknikerlerinden elde edilmiştir. 411 çalışanın katılımıyla veri toplama süreci tamamlanmıştır. Toplanan veriler SPSS 26 paket programı aracılığıyla korelasyon ve regresyon analizlerine tabi tutulmuştur. Analiz sonuçları algılanan yönetici desteği ile işten ayrılma niyeti arasında negatif yönlü anlamlı bir ilişki olduğunu ve lider-üye etkileşiminin bu ilişkide düzenleyici bir değişken olarak rol oynadığını ortaya koymuştur. Diğer taraftan algılanan yönetici desteği ile lider-üye etkileşimi arasında pozitif yönlü ve lider-üye etkileşimi ile işten ayrılma niyeti arasında ise negatif yönlü anlamlı bir ilişki olduğu elde edilen diğer sonuçlardır.

Kaynakça

  • Abu Elanain, H. (2014). Leader-member exchange and intent to turnover: Testing a mediated effects model in a high turnover work environment. Management Research Review, 37(2), 110-129.
  • Adil, M.S. and Awais, A. (2016). Effect of leader-member exchange, interpersonal relationship, individual feeling of energy and creative work involvement towards turnover intention: A path analysis using structural equation modelling. Asian Academy of Management Journal, 21(2), 99-133.
  • Aiken, L.S. and West, S.G. (1991). Multiple regression: Testing and interpreting interactions. Newbury Park, CA: Sage Publications, Inc.
  • Allen, D.G., Shore, L.M. and Griffeth, R.W. (2003). The role of perceived organizational support and supportive human resource practices in the turnover process. Journal of Management, 29(1), 99-118.
  • Angle, H.L. and Perry, J.L. (1981). An empirical assessment of organizational commitment and organizational effectiveness. Administrative Science Quarterly, 26(1), 1-14.
  • Arici, H.E. (2018).Perceived supervisor support and turnover intention: Moderating effect of authentic leadership. Leadership and Organization Development Journal, 39(7), 899-913.
  • Ballinger, G.A., Lehman, D.W. and Schoorman, F.D. (2010). Leader–member exchange and turnover before and after succession events. Organizational Behavior and Human Decision Processes, 113(1), 25-36.
  • Baron, R.M. and Kenny, D.A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.
  • Bauer, T.N. and Green, S.G. (1996). Development of leader–member exchange: A longitudinal test. Academy of Management Journal, 39(6), 1538–1567.
  • Becker, T.E. (1992). Foci and bases of commitment: Are they distinctions worth making? Academy of Management Journal, 35(1), 232-244.
  • Bernerth, J. B., Armenakis, A. A., Feild, H. S., Giles, W. F., & Walker, H. J. (2007). Leader-member social exchange (LMXS): Development and validation of a scale. Journal of Organizational Behavior, 28, 979–1003.
  • Blau, P.M. (1964). Justice in social exchange. Sociological Inquiry, 34, 193-206.
  • Bodenheimer, T. and Sinsky, C. (2014). From triple to quadruple aim: Care of the patient requires care of the provider. Annals of Family Medicine, 12(6), 573–576.
  • Burke, M. J., Borucki, C. C. and Hurley, A.E. (1992). Reconceptualizing psychological climate in a retail service environment: A multiple-stakeholder perspective. Journal of Applied Psychology, 77(5), 717–729.
  • Campbell J., Dussault, G., Buchan, J., Pozo-Martin, F., Guerra Arias, M., Leone, C., Siyam, A., Cometto, G.A., (2014). Universal truth: No health without a workforce: Third global forum on human resources for health report. Geneva: Global Health Workforce Alliance and World Health Organization.
  • Chen, Y., Wen, Z., Peng, J. and Liu, X. (2016). Leader-follower congruence in loneliness, LMX and turnover intention. Journal of Managerial Psychology, 31(4), 864-879.
  • Clugston, M., Howell, J.P. and Dorfman, P.W. (2000). Does cultural socialization predict multiple bases and foci of commitment? Journal of Management, 26(1), 5–30.
  • Cohen, J., (2013). Statistical power analysis for the behavioral sciences. Burlington, MA: Elsevier Academic Press. Colwill, J. M., Cultice, J. M. and Kruse, R. L. (2008). Will generalist physician supply meet demands of an increasing and aging population? Health Affairs, 27(3), 232-241.
  • Coyle-Shapiro, J. A-M. and Conway, N (2004). The employment relationship through the lens of social exchange. In J. Coyle-Shapiro, L.Shore, S.Taylor & L. Tetrick (Eds.), The employment relationship: Examining psychological and contextual perspectives (pp.5-28). Oxford: Oxford University Press.
  • Dansereau, F., Graen, G. and Haga, W.J. (1975). A vertical dyad linkage approach to leadership within formal organizations: A longitudinal investigation of the role making process. Organizational Behavior & Human Performance, 13(1), 46–78.
  • Dawley, D., Houghton, J.D. and Bucklew, N.S. (2010). Perceived organizational support and turnover intention: The mediating effects of personal sacrifice and job fit. Journal of Social Psychology, 150(3), 238-257.
  • Dienesch, R. M., & Liden, R. C. (1986). Leader–member exchange model of leadership: A critique and further development. The Academy of Management Review, 11(3), 618–634.
  • Dirks, K.T. and Ferrin, D.L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87(4), 611-628.
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  • Dupre, K.E. and Day, A.L.(2007). The effects of supportive management and job quality on the turnover intentions and health of military personnel. Human Resource Management, 46, 185-201.
  • Eby, L.T., Burk, H. and Maher, C.P. (2010). How serious of a problem is staff turnover in substance abuse treatment? A longitudinal study of actual turnover. Journal of Substance Abuse Treatment, 39, 264-271.
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The relationship between supervisor support and turnover intention: The moderator effect of leader-member exchange

Yıl 2021, Cilt: 7 Sayı: 3, 257 - 274, 18.10.2021
https://doi.org/10.30855/gjeb.2021.7.3.006

Öz

The aim of this study is to examine the moderator effect of leader-member exchange in the relationship between perceived supervisor support and turnover intention. The research data was obtained from the employees (managers, engineers and technicians) of three public defense industry organizations operating in the Ankara region. 411 employees participated in this research. Correlation and regression analysis were applied by SPSS 26 program. The results of the analysis revealed that there is a negative relationship between perceived supervisor support and turnover intention, and leader-member exchange has a moderator effect in this relationship. On the other hand, there is a positive relationship between perceived supervisor support and leader-member exchange and a negative relationship between leader-member exchange and turnover intention.

Kaynakça

  • Abu Elanain, H. (2014). Leader-member exchange and intent to turnover: Testing a mediated effects model in a high turnover work environment. Management Research Review, 37(2), 110-129.
  • Adil, M.S. and Awais, A. (2016). Effect of leader-member exchange, interpersonal relationship, individual feeling of energy and creative work involvement towards turnover intention: A path analysis using structural equation modelling. Asian Academy of Management Journal, 21(2), 99-133.
  • Aiken, L.S. and West, S.G. (1991). Multiple regression: Testing and interpreting interactions. Newbury Park, CA: Sage Publications, Inc.
  • Allen, D.G., Shore, L.M. and Griffeth, R.W. (2003). The role of perceived organizational support and supportive human resource practices in the turnover process. Journal of Management, 29(1), 99-118.
  • Angle, H.L. and Perry, J.L. (1981). An empirical assessment of organizational commitment and organizational effectiveness. Administrative Science Quarterly, 26(1), 1-14.
  • Arici, H.E. (2018).Perceived supervisor support and turnover intention: Moderating effect of authentic leadership. Leadership and Organization Development Journal, 39(7), 899-913.
  • Ballinger, G.A., Lehman, D.W. and Schoorman, F.D. (2010). Leader–member exchange and turnover before and after succession events. Organizational Behavior and Human Decision Processes, 113(1), 25-36.
  • Baron, R.M. and Kenny, D.A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.
  • Bauer, T.N. and Green, S.G. (1996). Development of leader–member exchange: A longitudinal test. Academy of Management Journal, 39(6), 1538–1567.
  • Becker, T.E. (1992). Foci and bases of commitment: Are they distinctions worth making? Academy of Management Journal, 35(1), 232-244.
  • Bernerth, J. B., Armenakis, A. A., Feild, H. S., Giles, W. F., & Walker, H. J. (2007). Leader-member social exchange (LMXS): Development and validation of a scale. Journal of Organizational Behavior, 28, 979–1003.
  • Blau, P.M. (1964). Justice in social exchange. Sociological Inquiry, 34, 193-206.
  • Bodenheimer, T. and Sinsky, C. (2014). From triple to quadruple aim: Care of the patient requires care of the provider. Annals of Family Medicine, 12(6), 573–576.
  • Burke, M. J., Borucki, C. C. and Hurley, A.E. (1992). Reconceptualizing psychological climate in a retail service environment: A multiple-stakeholder perspective. Journal of Applied Psychology, 77(5), 717–729.
  • Campbell J., Dussault, G., Buchan, J., Pozo-Martin, F., Guerra Arias, M., Leone, C., Siyam, A., Cometto, G.A., (2014). Universal truth: No health without a workforce: Third global forum on human resources for health report. Geneva: Global Health Workforce Alliance and World Health Organization.
  • Chen, Y., Wen, Z., Peng, J. and Liu, X. (2016). Leader-follower congruence in loneliness, LMX and turnover intention. Journal of Managerial Psychology, 31(4), 864-879.
  • Clugston, M., Howell, J.P. and Dorfman, P.W. (2000). Does cultural socialization predict multiple bases and foci of commitment? Journal of Management, 26(1), 5–30.
  • Cohen, J., (2013). Statistical power analysis for the behavioral sciences. Burlington, MA: Elsevier Academic Press. Colwill, J. M., Cultice, J. M. and Kruse, R. L. (2008). Will generalist physician supply meet demands of an increasing and aging population? Health Affairs, 27(3), 232-241.
  • Coyle-Shapiro, J. A-M. and Conway, N (2004). The employment relationship through the lens of social exchange. In J. Coyle-Shapiro, L.Shore, S.Taylor & L. Tetrick (Eds.), The employment relationship: Examining psychological and contextual perspectives (pp.5-28). Oxford: Oxford University Press.
  • Dansereau, F., Graen, G. and Haga, W.J. (1975). A vertical dyad linkage approach to leadership within formal organizations: A longitudinal investigation of the role making process. Organizational Behavior & Human Performance, 13(1), 46–78.
  • Dawley, D., Houghton, J.D. and Bucklew, N.S. (2010). Perceived organizational support and turnover intention: The mediating effects of personal sacrifice and job fit. Journal of Social Psychology, 150(3), 238-257.
  • Dienesch, R. M., & Liden, R. C. (1986). Leader–member exchange model of leadership: A critique and further development. The Academy of Management Review, 11(3), 618–634.
  • Dirks, K.T. and Ferrin, D.L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87(4), 611-628.
  • Dubin, S. S. (1990). Maintaining competence through updating. In S.S. Dubin (Ed.), Maintaining professional competence (pp. 9–45). San Francisco, CA: Jossey-Bass.
  • Dulebohn, J.H., Bommer, W.H., Liden, R.C., Brouer, R.L. and Ferris, G.R. (2012). A meta-analysis of antecedents and consequences of leader-member exchange: Integrating the past with an eye toward the future. Journal of Management, 38, 1715-1759.
  • Dupre, K.E. and Day, A.L.(2007). The effects of supportive management and job quality on the turnover intentions and health of military personnel. Human Resource Management, 46, 185-201.
  • Eby, L.T., Burk, H. and Maher, C.P. (2010). How serious of a problem is staff turnover in substance abuse treatment? A longitudinal study of actual turnover. Journal of Substance Abuse Treatment, 39, 264-271.
  • Eisenberger, R., Huntington, R., Hutchison, S. and Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71, 500– 507.
  • Eisenberger, R., Shoss, M.K., Karagonlar, G., Gonzalez-Morales, M.G., Wickham, R. and Buffardi, L.C. (2014). The supervisor POS–LMX–subordinate POS chain: Moderation by reciprocation wariness and supervisor’s organizational embodiment. Journal of Organizational Behavior, 35, 635-656.
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  • Liden, R.C. & Maslyn, J.M. (1998). Multidimensionality of leader-member exchange: An empirical assessment through scale development. Journal of Management, 24, 43-72.
  • Lu, L., Cooper, C.L. and Lin, H.Y. (2013). A cross-cultural examination of presenteeism and supervisory support. Career Development International, 18(5), 440-456.
  • Maertz, C.P. and Griffeth, R.W. (2004). Eight motivational forces and voluntary turnover: A theoretical synthesis with implications for research. Journal of Management, 30, 667–683.
  • Maertz, C.P., Griffeth, R.W., Campbell, N.S. and Allen, D.G. (2007). The effects of perceived organizational support and perceived supervisor support on employee turnover. Journal of Organizational Behavior, 28(8), 1059-1075.
  • Maertz, C.P., Jr., Mosley, D.C., Jr. and Alford, B.L. (2002). Does organizational commitment fully mediate constituent commitment effects? A reassessment and clarification. Journal of Applied Social Psychology, 32(6), 1300–1313.
  • Maertz, C.P., Stevens, M.J. and Campion, M.A. (2003). A turnover model for the Mexican maquiladoras. Journal of Vocational Behavior, 63(1), 111–135.
  • March, J.G. and Simon, H.A. (1958). Organizations. New York, NY: John Wiley & Sons.
  • Memon, M.A., Salleh, R., Baharom, M.N.R. and Harun, H. (June 3-5, 2014). Person-organization fit and turnover intention: The mediating role of employee engagement. Paper presented at the International Conference on Leadership and Management (ICLM2014), Kuala Lumpur.
  • Mitchell, T.R., Holtom, B.C. and Lee, T.W. (2001). Why people stay: using job embeddedness to predict voluntary turnover. Academy of Management Journal, 44, 1102-1121.
  • Mobley, W.H. (1977). Intermediate linkages in the relationship between job satisfaction and employee turnover. Journal of Applied Psychology, 62(2), 237–240.
  • Mobley, W.H. (1982). Employee turnover: Causes, consequences, and control. New York, NY: Addison Wesley Publishing Company. Mobley, W.H., Griffeth, R., Hand, H. and Meglino, B. (1979). Review and conceptual analysis of the employee turnover process. Psychological Bulletin, 86(3), 493–522.
  • Moss, S.E., Juan I. Sanchez, J.I., Brumbaugh, A.M. and Borkowski, N. (2009). The mediating role of feedback avoidance behavior in the LMX–performance relationship. Group & Organization Management, 34(6), 645– 664.
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  • Payne, S.C. and Huffman, A.H. (2005). A longitudinal examination of the influence of mentoring on organizational commitment and turnover. Academy of Management Journal, 48(1), 158–168.
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  • Thomas, J.L., Bliese, P.D. and Jex, S.M.(2005). Interpersonal conflict and organizational commitment: Examining two levels of supervisory support as multilevel moderators. Journal of Applied Social Psychology, 35(11), 2375–2398.
  • Thomas, L.T. and Ganster, D.C. (1995). Impact of family-supportive work variables on work-family conflict and strain: a control perspective. Journal of Applied Psychology, 80(1), 6–15.
  • Tourigny, L., Baba, V.V. and Lituchy, T.R. (2005). Job burnout among airline employees in Japan: A study of the buffering effects of absence and supervisory support. International Journal of Cross Cultural Management, 5, 67-85.
  • Tse, H.H.M., Huang, X. and Lam, W. (2013). Why does transformational leadership matter for employee turnover? A multi-foci social exchange perspective. The Leadership Quarterly, 24(5), 763-776.
  • Tuzun, I.K. and Kalemci, R.A. (2011). Organizational and supervisory support in relation to employee turnover intentions. Journal of Managerial Psychology, 27(5), 518-534.
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  • Wang, Y., Chen, C.-C., Lu, L., Eisenberger, R. and Fosh, P. (2018). Effects of leader–member exchange and workload on presenteeism. Journal of Managerial Psychology, 33(7), 511-523.
  • Wayne, S.J., Shore, L.M., Bommer, W. and Tetrick, L. (2002). The role of fair treatment and rewards in perceptions of organizational support and leader–member exchange. Journal of Applied Psychology, 87(3), 590-598.
  • Wayne, S.J., Shore, L.M. and Liden, R.C. (1997). Perceived organizational support and leader–member exchange: A social exchange perspective. Academy of Management Journal, 40, 82–111.
  • Zhang, X., Li, N. and Harris, T.B. (2015). Putting non-work ties to work: The case of Guanxi in supervisor-subordinate relationships. The Leadership Quarterly, 26, 37-54.
Toplam 99 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular İşletme
Bölüm Makaleler
Yazarlar

Edip Sabahattin Mete 0000-0002-8950-0006

Alev Sökmen 0000-0002-2143-839X

Alptekin Sökmen 0000-0002-5162-0918

Yayımlanma Tarihi 18 Ekim 2021
Yayımlandığı Sayı Yıl 2021 Cilt: 7 Sayı: 3

Kaynak Göster

APA Mete, E. S., Sökmen, A., & Sökmen, A. (2021). The relationship between supervisor support and turnover intention: The moderator effect of leader-member exchange. Gazi İktisat Ve İşletme Dergisi, 7(3), 257-274. https://doi.org/10.30855/gjeb.2021.7.3.006
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Gazi İktisat ve İşletme Dergisi Creative Commons Atıf-GayriTicari 4.0 Uluslararası Lisansı ile lisanslanmıştır.