Pandemi Sürecinde Hasta Bakım Kalitesi ve Etkileyen Faktörler

Öz

Amaç: Bu araştırma, COVID-19 pandemi sürecinde hastalara verilen bakımın kalitesini ve etkileyen faktörleri belirlemek amacıyla kesitsel ve tanımlayıcı tipte yapılan bir çalışmadır. Yöntem: Araştırma bir eğitim ve araştırma hastanesinde çalışan hemşireler ile Haziran-Temmuz 2021 tarihleri arasında gerçekleştirilmiştir. Araştırmanın evreni 450, örneklemi ise G-Power güç analizi örneklem hesabına göre 300 gönüllü hemşiredir. Veriler, kişisel bilgi formu ve hemşireler için bakım kalitesi ölçeğinden oluşan anket formu ile toplanmıştır. Verilerin analizi sayı, yüzde, ortalama, standart sapma, ANOVA, t-testi ile yapılmıştır. Bulgular: Hemşirelerin, Hemşireler İçin Bakım Kalitesi Ölçeği puan ortalaması 83,44±7,30’ dur. Hemşirelerde kronik hastalık bulunma durumu, stres olma durumu, çalışılan birim, hemşire başına düşen hasta sayısı ve hasta bakımına ayrılabilen süre ile Hemşireler İçin Bakım Kalitesi Ölçeği toplam puan ortalamaları arasındaki fark anlamlı bulunmuştur (p<0,05). Sonuç: Hemşirelerin, Hemşireler İçin Bakım Kalitesi Ölçeği toplam puan ortalaması 83,44±7,30 olup iyi düzeydedir. Pandemi sürecinde hemşirelerde kronik hastalık ve stres olması, çalışılan birim ve hemşire başına düşen hasta sayısının bakım kalitesini olumsuz yönde etkilediği, bu konularda iyileştirme yapılabilmesi için yönetim ve çalışan sağlığı birimlerinin hemşirelere gerekli yardım ve desteği sağlaması önerilmektedir.

Anahtar Kelimeler

• Bakım
• COVID-19
• Hasta
• Hemşire
• Kalite

Patient Care Quality and Affecting Factors in the Pandemic Process

Öz

Objective: This research is a cross-sectional and descriptive study to determine the quality of care given to patients and the factors affecting them during the pandemic process. Methods: The research was conducted between June and July 2021 with nurses working in a training and research hospital. The universe of the research was 450, and the sample was 300 volunteer nurses according to the sample calculation made with 95% power and 0.70 effect size with 5% margin of error according to G-Power power analysis. Data were collected with a questionnaire form consisting of a personal information form and a quality of care scale for nurses. Data analysis was done with number, percentage, mean, standard deviation, ANOVA, t-test. Results: The nurses' mean Quality of Care Scale for Nurses score was 83.44±7.30. A statistically significant difference was found between the status of having a chronic disease (p=0.000), the status of stress (p=0.026), working unit (0.038) the number of patients per nurse, the time allotted to patient care (p=0.024) and the total mean score of Quality of Care Scale for Nurses (p<0.05). Conclusion: The total mean score of Quality of Care Scale for Nurses of the nurses was 83.44±7.30 and it was at a good level. It is recommended that the management and employee health units provide the necessary assistance and support to nurses in order to improve these issues, as chronic diseases and stress in nurses during the pandemic period and the number of patients per unit and nurse negatively affect the quality of care.

Anahtar Kelimeler

• Care
• COVID-19
• Nurse
• Patient
• Quality

Kaynakça

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