Psikolojik Sözleşme, Örgütsel Şeffaflık ve Lider-Üye Etkileşiminin Çalışan Performans Davranışları ile İlişkisinin İncelenmesi

Öz

Amaç: Bu araştırmanın temel amacı, konaklama sektöründe psikolojik sözleşme, örgütsel şeffaflık ve lider üye etkileşimi ile çalışan performans davranışları arasındaki ilişkiyi araştırmaktır. 

Tasarım/Yöntem: İstanbul'da yer alan uluslararası lüks bir şehir otelinde çoklu kaynak yaklaşımı ile anket çalışması gerçekleştirilmiştir. 221 çalışandan, psikolojik sözleşme, örgütsel şeffaflık ve lider üye etkileşimi konularında veriler toplanmıştır. Çalışanların görev içi ve görev ötesi performansları ile ilgili değerlendirmeleri 21 yönetici tarafından doldurulan anketler ile sağlanmıştır. Öncelikle araştırmada yer alan tüm ölçeklere faktör analizi yapılmış ve ölçeklere ait madde ve boyutlar incelenmiştir. Oluşturulmuş hipotezlerin test edilmesinde korelasyon ve regresyon analizleri uygulanmıştır.

Sonuçlar: Psikolojik sözleşme, örgütsel şeffaflık ve lider üye etkileşimi ile çalışanların görev içi ve görev ötesi davranışları arasında anlamlı ve pozitif ilişki bulunmuştur.

Özgün Değer: Literatürde sadece tekli kaynaklı veri toplama yöntemi ile ilgili örnekler bulunmaktadır. Bu çalışma literatüre çoklu kaynak yaklaşımı ile önemli katkıda bulunmuştur. Türkiye’de şehir otellerinde uygulanan ilk örnek olarak çalışan performans davranışları öncüllerine bulgular sağlanmıştır.

Anahtar Kelimeler

• Görev içi performans davranışları,görev ötesi performans davranışları,psikolojik sözleşme,örgütsel şeffaflık,lider üye etkileşimi

Investigating the Relations of Psychological Contract, Organizational Transparency and Leader-Member Exchange with Employee Performance Behaviors

Öz

Objectives: The main objective of this study is to investigate the relation of psychological contract, organizational transparency and leader-member exchange to employee performance behaviors in the hospitality sector.

Methods: A questionnaire with a multiple source approach was applied in an international luxury city hotel in Istanbul. Data was collected among 221 employees for psychological contract, organizational transparency, leader-member exchange. The assessment of employees in-role and extra-role performance was done by 21 supervisors with a survey. First, factor analysis was applied to all the scales of the study and all items and dimensions were investigated. Statistical factor and correlation analysis were applied to confirm the set hypothesis.

Results: Psychological contract, organizational transparency and leader-member exchange were found to have significant and positive relations both the in-role and extra-role performance behaviors of the employees.

Originality: The literature includes only single source data collection examples. The study provided an important contribution as a multiple source data collection approach. It is the first work carried out in city hotels of Turkey, where evidence to the antecedents of employee performance behaviors was concluded.

Anahtar Kelimeler

• In-role performance behaviors,extra-role performance behaviors,psychological contract,organizational transparency,leader member exchange

Kaynakça

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