Efficient Use of Limited Resources in Health Institutions: Enterprise Resource Planning

Yıl 2021, Sayı: 14, 420 - 435, 31.08.2021

Fedayi Yağar

https://doi.org/10.38079/igusabder.940543

Öz

In this study, the Enterprise Resource Planning (ERP) in health institutions was evaluated. ERP is a software package that provides coordination between units in an institution and applies this coordination on a module basis. In order to be successful, it is necessary that the support of the senior management and the adaptation of the project team to the process. In studies on ERP applications in health institutions, it has been observed that this system is of great importance for health services, information becomes timely and more accessible with this system, it adds technological strength to the institution and can affect the performance of employees, and the processes related to the admission of patients are better organized and limited resources can be used efficiently. It has been observed that it is not used in any public institutions in Turkey, but only in a few private health institutions.

Anahtar Kelimeler

Enterprise resource planning, health institutions, productivity

Sağlık Kuruluşlarındaki Kurumsal Kaynak Planlama Sürecinin Değerlendirilmesi

Öz

Bu çalışmada sağlık kuruluşlarındaki kurumsal kaynak planlama süreci (Enterprise Resource Planning - ERP) değerlendirilmiştir. ERP, bir kurumda yer alan birimler arasındaki koordinasyonu sağlayan ve bu koordinasyonu modül tabanlı uygulayan bir yazılım paketidir. Başarılı olunması için üst yönetimin desteği ve proje ekibinin süreci benimsemesi kaçınılmazdır. Sağlık kuruluşlarındaki ERP uygulamaları ile ilgili yapılan çalışmalarda, bu sistemin sağlık hizmetleri için büyük önem arz ettiği, bu sistem ile birlikte bilgilerin zamanında ve daha erişilebilir hale geldiği, kuruma teknolojik anlamda güç kattığı, çalışanların performansını etkileyebildiği, hastaların kabulü ile ilgili süreçlerin daha iyi bir şekilde organize edildiği ve sınırlı olan kaynakların verimli bir şekilde kullanılabildiği gözlemlenmiştir. Türkiye'de kamu kuruluşlarında kullanılmadığı, sadece birkaç özel sağlık kuruluşunda kullanıldığı görülmüştür.

Anahtar Kelimeler

Kurumsal Kaynak Planlama, Sağlık Kuruluşları, Verimlilik

Kaynakça

• Fiaz M, Ikram A, Ilyas A. Enterprise resource planning systems: Digitization of healthcare service quality. Administrative Sciences. 2018;8(3):1-12. doi:10.3390/admsci8030038.
• Goldschmidt-Clermont PJ. COVID-19 real-world data for the US and lessons to reopen business. PLoS Pathogens. 2020;16(8):1-7. doi:10.1371/journal.ppat.1008756.
• Obrenovic B, Du J, Godinic D, Tsoy D, Khan MAS, Jakhongirov I. Sustaining enterprise operations and productivity during the COVID-19 pandemic: “Enterprise Effectiveness and Sustainability Model”. Sustainability. 2020;12(15):1-27. doi:10.3390/su12155981.
• Lee CW, Kwak N. Strategic enterprise resource planning in a health-care system using a multicriteria decision-making model. Journal of Medical Systems. 2011;35(2):265-275. doi:10.1007/s10916-009-9362-x.
• Costa CJ, Aparicio M, Raposo J. Determinants of the management learning performance in ERP context. Heliyon. 2020;6(4):1-10. doi:10.1016/j.heliyon.2020.e03689.
• Al-Mashari M, Al-Mudimigh A, Zairi M. Enterprise resource planning: A taxonomy of critical factors. European Journal of Operational Research. 2003;146(2):352-364. doi:10.1016/S0377-2217(02)00554-4.
• Ragowsky A, Somers T. Enterprise resource planning. Journal of Management Information Systems. 2002;19(1):11-15. doi:10.1080/07421222.2002.11045718.
• Hossain L, Patrick JD, Rashid MA. Enterprise Resource Planning: Global Opportunities and Challenges: Global Opportunities and Challenges. London: Idea Group Publishing; 2001.
• Gupta A. Enterprise resource planning: the emerging organizational value systems. Industrial Management & Data Systems. 2000;100(3):114-118. doi:1108/02635570010286131.
• Hofmann P, Woods D. Cloud computing: The limits of public clouds for business applications. IEEE Internet Computing. 2010;14(6):90-93. doi:10.1109/MIC.2010.136.
• Peng GCA, Gala C. Cloud ERP: a new dilemma to modern organisations? Journal of Computer Information Systems. 2014;54(4):22-30. doi:10.1080/08874417.2014.11645719.
• Monk E, Wagner B. Concepts in enterprise resource planning. Boston:Cengage Learning; 2012.
• Umble EJ, Haft RR, Umble MM. Enterprise resource planning: Implementation procedures and critical success factors. European Journal of Operational Research. 2003;146(2):241-257. doi:10.1016/S0377-2217(02)00547-7.
• Usta A. Medical Park’ta kurumsal kaynak yönetimi. In: HIMSS Türkiye; 4-5 Haziran 2014; İstanbul, Türkiye.
• Somers T, Nelson K. The impact of critical success factors across the stages of enterprise resource planning implementations. In Proceedings of the 34th Annual Hawaii International Conference on System Sciences; 2001, January; IEEE.
• Ehie IC, Madsen M. Identifying critical issues in enterprise resource planning (ERP) implementation. Computers in Industry. 2005;56(6):545-557. doi:10.1016/j.compind.2005.02.006.
• Bradford M, Florin J. Examining the role of innovation diffusion factors on the implementation success of enterprise resource planning systems. International Journal of Accounting Information Systems. 2003;4(3):205-225. doi:10.1016/S1467-0895(03)00026-5.
• Mucheleka M, Halonen R. ERP in Healthcare. Proceedings of the 17th International Conference on Enterprise Information Systems. 2015:162-171. doi:10.5220/0005376801620171.
• Roth AV, Van Dierdonck R. Hospital resource planning: concepts, feasibility, and framework. Production and Operations Management. 1995;4(1):2-29. doi:10.1111/j.1937-5956.1995.tb00038.x.
• Merode GG, Groothuis S, Hasman A. Enterprise resource planning for hospitals. International Journal of Medical Informatics. 2004;73(6):493-501. doi:10.1016/j.ijmedinf.2004.02.007.
• Sanja MM. Impact of enterprise resource planning system in health care. International Journal of Academic Research in Business and Social Sciences. 2013;3(12):404-418. doi:10.6007/IJARBSS/v3-i12/438.
• Shohet IM, Nobili L. Enterprise resource planning system for performance-based-maintenance of clinics. Automation in Construction. 2016;65:33-41. doi:10.1016/j.autcon.2016.01.008.
• Rodriguez T, Escobar PB, Monge LP. Technical and organisational aspects in enterprise resource planning systems implementation: lessons from a Spanish public hospital. Enterprise Information Systems. 2014;8(5):533-562. doi:10.1080/17517575.2012.713122.
• Ayani S, Mirzaei M, Abbasi N, Moulaei K. Enterprise resource planning in the health industry: Problems of its usage based on the extent of the countries' development. Applied Medical Informatics. 2021;43(1):1-13.
• Sevim E, Önder E, Nal M. Sağlık Sektöründe Kurumsal Kaynak Planlama Sistemleri. In: 1st International Health Sciences and Life Congress; 2018; Burdur, Turkey.
• Sia SK, Tang M, Soh C, Boh WF. Enterprise resource planning (ERP) systems as a technology of power: empowerment or panoptic control?. ACM SIGMIS Database: the DATABASE for Advances in Information Systems. 2002;33(1):23-37. doi:10.1145/504350.504356.
• Abukhader SM. ERP implementation in the private hospitals of Saudi Arabia. International Journal of Healthcare Management. 2015;8(2):77-88. doi:10.1179/2047971914Y.0000000092.
• Kayas OG, McLean R, Hines T, Wright GH. The panoptic gaze: Analysing the interaction between enterprise resource planning technology and organisational culture. International Journal of Information Management. 2008;28(6):446-452. doi:10.1016/j.ijinfomgt.2008.08.005.
• Huq Z, Martin TN. The recovery of BPR implementation through an ERP approach. Business Process Management Journal. 2006;12(5):576-587. doi:10.1108/14637150610691000.
• Nzaou P, Uwizeyemungu S, Raymond L, Paré G. Motivations underlying the adoption of ERP systems in healthcare organizations: Insights from online stories. Information Systems Frontiers. 2014;16(4):591-605. doi:10.1007/s10796-012-9361-1.
• Wallace TF, Kremzar MH. ERP: Making t happen: the implementers' guide to success with enterprise resource planning. John Wiley & Sons; 2002.
• Poston R, Grabski S. Financial impacts of enterprise resource planning implementations. International Journal of Accounting Information Systems. 2001;2(4):271-294. doi:10.1016/S1467-0895(01)00024-0.
• Hunton JE, Lippincott B, Reck JL. Enterprise resource planning systems: comparing firm performance of adopters and nonadopters. International Journal of Accounting information systems. 2003;4(3):165-184. doi:10.1016/S1467-0895(03)00008-3.