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CASUAL ANALYSIS OF EMPLOYEE SATISFACTION AND PERFORMANCE: A FIELD STUDY IN THE FINANCE SECTOR

Yıl 2012, Cilt: 4 Sayı: 1, 31 - 42, 01.06.2012

Halil Zaim İrfan Kurt Selman Tetik

Öz

Employee satisfaction is considered to be a critical success factor for organizations. The concept of employee satisfaction has gained a special concern from both academicians and practitioners. This study aims to provide a framework for employee satisfaction and determine the critical factors of employee satisfaction and to measure their effects on performance. A regression analysis is conducted based on data collected from the financial institutions in Turkey. The main assumption of the study is that there is a positive direct relationship between employee satisfaction and individual performance

Anahtar Kelimeler

employee satisfaction job satisfaction performance

Kaynakça

  • Arshadi, Nasrin (2010), “Basic Need Satisfaction, Work Motivation, and Job Performance in An Industrial Company in Iran”, Procedia Social and Behavioral Sciences, Vol: 5, pp.1267–1272.
  • Aydınlı, Fulya (2010), "Converging Human resource Management: A Comparative Analysis of Hungary and Turkey", The International Journal of Human Resource Management, Vol: 21, No:9, pp.1490-1511.
  • Aysan, Ahmet, Faruk, Ceyhan, Şanlı Pınar (2008), "What Determines the Banking Sector Performance in Globalized Financial Markets? The case of Turkey", Physica A: Statistical Mechanics and its Applications, Vol: 387, No:7, pp.1593-1602.
  • Bowling, Nathan A. (2007), “Is The Job Satisfaction–Job Performance Relationship Spurious? A Meta Analytic Examination”, Journal of Vocational Behavior, Vol: 71, pp. 167-185.
  • Brown, Steven P., Lam, Son K., (2008) “A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses”, Journal of Retailing, Vol: 84, pp.243– 255.
  • Bygren, Magnus (2004), “Pay Reference Standards and Pay Satisfaction: What Do Workers Evaluate Their Pay Against?”, Social Science Research, Vol:33, pp.206–224.
  • Chi, Christina, Gursoy, Dogan, (2009), “Employee satisfaction, customer satisfaction, and financial performance:An empirical examination”, International Journal of Hospitality Management, vol. 28, pp. 245–253
  • Colquitt, Jason, A., LePine, Jeffery A., Wesson, Michael J., (2010), Organizational Behavior, McGraw Hill, New York.
  • Dormann, Chiristian, Zapf, Dieter (2001), “Job Satisfaction And Meta Analysis”, Journal of Organizational behavior, No: 22, pp.483-504.
  • Edwards, Bryan. D., Bell, Suzanne,T., Jr., Arthur, Winfred, Decuir, Arlette D. (2008), “Relationships Between Facets of Job Satisfaction and Task and Contextual Performance”, Applied Psychology: An International Review, Vol: 57, No:3, pp.441- 465.
  • Employee Job Satisfaction Survey Report, (2011), Society for Human Resource Management, <www.shrm.org>.
  • Fields, Dail L., Blum, Terry C. (1997), “ Employee Satisfaction in Work Group with Different Gender Composition”, Journal of Organizational Behavior, Vol: 18, No: 2, pp.181-196.
  • Gu, Zheng, Siu, Ricardo Chi Sen Siu, (2009), ” Drivers of Job Satisfaction as Related to Work Performance in Macao casino Hotels An Investigation Based on Employee Survey”, International Journal of Contemporary Hospitality Management, Vol: 21, No: 5, pp.561-578.
  • Harris, Kenneth, J., Wheeler, Anthony R., Kacmar, K. Michele (2009), “Leader–member exchange and empowerment: Direct and interactive effects on job satisfaction, turnover intentions, and performance”, The Leadership Quarterly, Vol: 20, pp.371–382.
  • Hsu, Sheng -Hsun , Wang,Yu - Che (2008), “The Development and Empirical Validation of Employee Satisfaction Index”, Total Quality Management & Business Excellence, Vol:19, No: 4, pp.353 — 366.
  • Hu, Xiaoxiao, Kaplan, Seth, Dalal, Reeshad S. (2010), “An Examination of Blue- Versus White-Collar Workers’ Conceptualizations of Job Satisfaction Facets”, Journal of Vocational Behavior , Vol:76, pp. 317–325.
  • Hwang, EuiGab (2008),” Determinants of Job Satisfaction Among South Korean Police Officers The Effect of Urbanization in a Rapidly Developing Nation”, Policing: An International Journal of Police Strategies & Management, Vol: 31, No: 4, pp. 694-714.
  • Ivancevich, Jhon, Konopaske, Robert, Matteson, Michael T. (2011), Organizational Behavior and Management, ninth edition, McGraw Hill, International ed., New York.
  • Jain, Ajay K., Giga,Sabir I., Cooper Cary L. (2009), “Employee Wellbeing, Control and Organizational Commitment”, Leadership & Organization Development Journal , Vol: 30, No: 3, pp.256-273.
  • Judge, Timothy A., Piccolo, Ronald F., Podsakoff , Nathan P., Shaw, Jhon C., Rich, Bruce L. (2010), “The Relationship Between Pay and Job Satisfaction: A Meta-Analysis of the Literature”, Journal of Vocational Behavior, Vol: 77, pp.157–167.
  • Judge, Timothy A., Thoresen, Carl, J., Bono, Joyce, E., Patton, Gegory, K. (2001), “The job satisfaction–job performance relationship: A qualitative and quantitative review”, Psychological Bulletin, Vol: 127, No:3, pp.376-407.
  • Karatepe, Osman M., Uludag, Orhan, Menevis, Ismet, Hadzimehmedagic,Lejla, Baddar, Lulu (2006), “The Effects of Selected Individual Characteristics on Frontline Employee Performance and Job Satisfaction”, Tourism Management, Vol: 27, pp.547–560.
  • Kaplan, Seth A., Warren, Christopher R., Barsky, Adam P., Therosen, Carl J. (2008), “A Note on The Relationship Affect(ivity) and Differing Conceptualizations of Job Satisfaction: Some Unexpected Meta – Analytic Findings”, Euroean Journal of Work and Organizational Psychology, Vol: 18, No:1, pp. 29-54.
  • Kaya, Nihat, Koç, Erdoğan, Topçu, Demet (2010), "An Exploratory Analysis of the Influence of Human Resource Management Activities and Organizational Climate on Job Satisfaction in Turkish Banks", The International Journal of Human Resource Management, Vol: 21, No:11, pp. 2031-2051.
  • Kim, Woo Gon, Brymer, Robert A. (2011), “The Effects of Ethical Leadership on Manager Job Satisfaction, Commitment, Behavioral Outcomes, and Firm Performance”, International Journal of Hospitality Management, Vol:30, pp.1020– 1026.
  • Locke, Edvin A. (1976), “The Nature and Causes of Job Satisfaction”, in Dunette, M. (Ed.), Handbook of Industrial and Organisational Psychology, Consulting Psychologists Press, Palo Alto, CA.
  • Maarleveld, Maartje, Volker, Leentje, Voordt, Theo J.M. (2009), “Measuring Employee Satisfaction in New Offices – The WODI Toolkit”, Journal of Facilities Management, Vol:7, No: 3, pp. 181-197.
  • Mani, Vijaya, (2010), “Development of Employee Satisfaction Index Scorecard”, European Journal of Social Sciences, Vol:15, No: 1.
  • Newstrom, John, W. (2011), Human Behavior at Work, McGraw Hill, thirteenth ed., New York.
  • Nielsen, Ingrid, Smyth, Russell (2008), “Job Satisfaction and Response to Incentives Among China’s Urban Workforce”, The Journal of Socio-Economics, Vol: 37, pp.1921– 1936.
  • Öztürk, Ahmet, Bülent, Hancer, Murat (2011), “The Effect of Demographics on Job Satisfaction: A Study of Hotel Managers in Turkey”, International Journal of Hospitality & Tourism Administration, Vol:12, pp.189–201.
  • Park, Jeong, Eun, Deitz, George D. (2006), “The Effect of Working Relationship Quality on Salesperson Performance and Job Satisfaction: Adaptive Selling Behavior in Korean Automobile Sales Representatives”, Journal of Business Research , Vol:59, pp.204 – 213.
  • Petrescu, Alina, Ileana, Simmons, Rob (2008), “Human Resource Management Practices and Workers’ Job Satisfaction”, International Journal of Manpower, Vol: 29, No: 7, pp.651-667.
  • Poggi, Ambra (2010), “Job Satisfaction, Working Conditions and Aspirations”, Journal of Economic Psychology, Vol:31, pp.936–949.
  • Rehman, Muhammed, Zia, Ur , Khan, Muhammed, Riaz, Lashari, Ziauddin, Javed Ali (2010), “Effect of Job Rewards on Job Satisfaction, Moderating Role of Age Differences: An Empirical Evidence From Pakistan”, African Journal of Business Management, Vol: 4, No:6, pp.1131-1139.
  • Rutherford, Brian, Boles, James, Hamwi, G. Alexander, Madupalli, Ramana, Rutherford, Leann, (2009), “The role of the seven dimensions of job satisfaction in salesperson's attitudes and behaviors”, Dimension Job Satisfaction Scale is Imperative. Of the earlier mentioned multi-dimensional scales, Journal of Business Research, Vol:62, pp. 1146-1151.
  • Rynes, Sara L., Gerhart, Barry, Minette, Kathleen A. (2004),”The Importance of Pay In Employee Motivation: Discrepancies Between What People Say And What They Do”, Human Resource Management, Vol: 43, No: 4, pp.381–394.
  • Saari, Lise M., Judge, Timothy A. (2004), “Employee Attitudes and Job Satisfaction”, Human Resource Management, Vol: 43, No: 4, pp. 395–407.
  • Smith, Patricia, Cain (1969), The Measurement of Satisfaction in Work and Retirement: A Strategy for the Study of Attitudes, Rand McNally and Company, Chicago.
  • Snipes, Robin L., Oswald, Sharon L., LaTour, Michael, Armenakis, Achilles A. (2005), “The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis”, Journal of Business Research, Vol: 58, pp.1330– 1339.
  • Spagnoli, Paola, Caetano, Antonio, Santos, Susana, Correia (2012), “ Satisfaction with Job Aspects: Do Patterns Change Over Time?”, Journal of Business Research No: 65, pp. 609–616.
  • Spreitzer, Gretchen, M. (1995), “ Psychological Empowerment In The Workplace: Dimensions, Measurement, And Validation”, Academy of Management Journal, Vol: 38, No:5, pp.1442-1465.
  • Sy, Thomas, Tram, Susanna, O’ Hara, Linda A. (2006), “Relation of Employee and Manager Emotional Intelligence to Job Satisfaction and Performance”, Journal of Vocational Behavior, Vol:68, pp.461-473.
  • Weiss, D. J., Dawis, R. V., England, G. W., & Lofquist, L. H. (1967). Manual for the Minnesota Satisfaction Questionnaire. Minneapolis: University of Minnesota.
  • Wickramasinghe, Vathsala (2009), “Predictors of Job Satisfaction Among IT Graduates in Offshore Outsourced IT Firms”, Personnel Review, Vol:38, No:4, pp.413-431.
  • Willemse, B. M., Jonge, J., Smit, D., Depla, M. F.I.A., Pot, A. M., (2012), “The Moderating Role of Decision Authority and Coworker- and Supervisor Support on The Impact of Job Demands in Nursing Homes: A Cross-Sectional Study”, International Journal of Nursing Studies, International Journal of Nursing Studies, pp. 12.
  • Zaim Halil, Zaim, Selim (2007), "Measuring Employee Satisfaction in Small and Medium Sized Enterprises", 4th International Conference on Small and Medium Sized Enterprises, Athens, Greece
  • Zaim, Halil, Orhan Koçak, (2010), "Bilgi Çalışanının Memnuniyeti", Journal of Yasar University, Vol. 18, No. 5, pp. 2985-2994
  • Zeffane, Rachid, Ibrahim, Mohammed E., Al Mehairi, Rashid, ( 2008), “ Exploring The Differential Impact of Job Satisfaction on Employee Attendance and Conduct The Case of A Utility Company in the United Arab Emirates”, Employee Relations, Vol: 30, No: 3, pp. 237-250.

Yıl 2012, Cilt: 4 Sayı: 1, 31 - 42, 01.06.2012

Halil Zaim İrfan Kurt Selman Tetik

Öz

Kaynakça

  • Arshadi, Nasrin (2010), “Basic Need Satisfaction, Work Motivation, and Job Performance in An Industrial Company in Iran”, Procedia Social and Behavioral Sciences, Vol: 5, pp.1267–1272.
  • Aydınlı, Fulya (2010), "Converging Human resource Management: A Comparative Analysis of Hungary and Turkey", The International Journal of Human Resource Management, Vol: 21, No:9, pp.1490-1511.
  • Aysan, Ahmet, Faruk, Ceyhan, Şanlı Pınar (2008), "What Determines the Banking Sector Performance in Globalized Financial Markets? The case of Turkey", Physica A: Statistical Mechanics and its Applications, Vol: 387, No:7, pp.1593-1602.
  • Bowling, Nathan A. (2007), “Is The Job Satisfaction–Job Performance Relationship Spurious? A Meta Analytic Examination”, Journal of Vocational Behavior, Vol: 71, pp. 167-185.
  • Brown, Steven P., Lam, Son K., (2008) “A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses”, Journal of Retailing, Vol: 84, pp.243– 255.
  • Bygren, Magnus (2004), “Pay Reference Standards and Pay Satisfaction: What Do Workers Evaluate Their Pay Against?”, Social Science Research, Vol:33, pp.206–224.
  • Chi, Christina, Gursoy, Dogan, (2009), “Employee satisfaction, customer satisfaction, and financial performance:An empirical examination”, International Journal of Hospitality Management, vol. 28, pp. 245–253
  • Colquitt, Jason, A., LePine, Jeffery A., Wesson, Michael J., (2010), Organizational Behavior, McGraw Hill, New York.
  • Dormann, Chiristian, Zapf, Dieter (2001), “Job Satisfaction And Meta Analysis”, Journal of Organizational behavior, No: 22, pp.483-504.
  • Edwards, Bryan. D., Bell, Suzanne,T., Jr., Arthur, Winfred, Decuir, Arlette D. (2008), “Relationships Between Facets of Job Satisfaction and Task and Contextual Performance”, Applied Psychology: An International Review, Vol: 57, No:3, pp.441- 465.
  • Employee Job Satisfaction Survey Report, (2011), Society for Human Resource Management, <www.shrm.org>.
  • Fields, Dail L., Blum, Terry C. (1997), “ Employee Satisfaction in Work Group with Different Gender Composition”, Journal of Organizational Behavior, Vol: 18, No: 2, pp.181-196.
  • Gu, Zheng, Siu, Ricardo Chi Sen Siu, (2009), ” Drivers of Job Satisfaction as Related to Work Performance in Macao casino Hotels An Investigation Based on Employee Survey”, International Journal of Contemporary Hospitality Management, Vol: 21, No: 5, pp.561-578.
  • Harris, Kenneth, J., Wheeler, Anthony R., Kacmar, K. Michele (2009), “Leader–member exchange and empowerment: Direct and interactive effects on job satisfaction, turnover intentions, and performance”, The Leadership Quarterly, Vol: 20, pp.371–382.
  • Hsu, Sheng -Hsun , Wang,Yu - Che (2008), “The Development and Empirical Validation of Employee Satisfaction Index”, Total Quality Management & Business Excellence, Vol:19, No: 4, pp.353 — 366.
  • Hu, Xiaoxiao, Kaplan, Seth, Dalal, Reeshad S. (2010), “An Examination of Blue- Versus White-Collar Workers’ Conceptualizations of Job Satisfaction Facets”, Journal of Vocational Behavior , Vol:76, pp. 317–325.
  • Hwang, EuiGab (2008),” Determinants of Job Satisfaction Among South Korean Police Officers The Effect of Urbanization in a Rapidly Developing Nation”, Policing: An International Journal of Police Strategies & Management, Vol: 31, No: 4, pp. 694-714.
  • Ivancevich, Jhon, Konopaske, Robert, Matteson, Michael T. (2011), Organizational Behavior and Management, ninth edition, McGraw Hill, International ed., New York.
  • Jain, Ajay K., Giga,Sabir I., Cooper Cary L. (2009), “Employee Wellbeing, Control and Organizational Commitment”, Leadership & Organization Development Journal , Vol: 30, No: 3, pp.256-273.
  • Judge, Timothy A., Piccolo, Ronald F., Podsakoff , Nathan P., Shaw, Jhon C., Rich, Bruce L. (2010), “The Relationship Between Pay and Job Satisfaction: A Meta-Analysis of the Literature”, Journal of Vocational Behavior, Vol: 77, pp.157–167.
  • Judge, Timothy A., Thoresen, Carl, J., Bono, Joyce, E., Patton, Gegory, K. (2001), “The job satisfaction–job performance relationship: A qualitative and quantitative review”, Psychological Bulletin, Vol: 127, No:3, pp.376-407.
  • Karatepe, Osman M., Uludag, Orhan, Menevis, Ismet, Hadzimehmedagic,Lejla, Baddar, Lulu (2006), “The Effects of Selected Individual Characteristics on Frontline Employee Performance and Job Satisfaction”, Tourism Management, Vol: 27, pp.547–560.
  • Kaplan, Seth A., Warren, Christopher R., Barsky, Adam P., Therosen, Carl J. (2008), “A Note on The Relationship Affect(ivity) and Differing Conceptualizations of Job Satisfaction: Some Unexpected Meta – Analytic Findings”, Euroean Journal of Work and Organizational Psychology, Vol: 18, No:1, pp. 29-54.
  • Kaya, Nihat, Koç, Erdoğan, Topçu, Demet (2010), "An Exploratory Analysis of the Influence of Human Resource Management Activities and Organizational Climate on Job Satisfaction in Turkish Banks", The International Journal of Human Resource Management, Vol: 21, No:11, pp. 2031-2051.
  • Kim, Woo Gon, Brymer, Robert A. (2011), “The Effects of Ethical Leadership on Manager Job Satisfaction, Commitment, Behavioral Outcomes, and Firm Performance”, International Journal of Hospitality Management, Vol:30, pp.1020– 1026.
  • Locke, Edvin A. (1976), “The Nature and Causes of Job Satisfaction”, in Dunette, M. (Ed.), Handbook of Industrial and Organisational Psychology, Consulting Psychologists Press, Palo Alto, CA.
  • Maarleveld, Maartje, Volker, Leentje, Voordt, Theo J.M. (2009), “Measuring Employee Satisfaction in New Offices – The WODI Toolkit”, Journal of Facilities Management, Vol:7, No: 3, pp. 181-197.
  • Mani, Vijaya, (2010), “Development of Employee Satisfaction Index Scorecard”, European Journal of Social Sciences, Vol:15, No: 1.
  • Newstrom, John, W. (2011), Human Behavior at Work, McGraw Hill, thirteenth ed., New York.
  • Nielsen, Ingrid, Smyth, Russell (2008), “Job Satisfaction and Response to Incentives Among China’s Urban Workforce”, The Journal of Socio-Economics, Vol: 37, pp.1921– 1936.
  • Öztürk, Ahmet, Bülent, Hancer, Murat (2011), “The Effect of Demographics on Job Satisfaction: A Study of Hotel Managers in Turkey”, International Journal of Hospitality & Tourism Administration, Vol:12, pp.189–201.
  • Park, Jeong, Eun, Deitz, George D. (2006), “The Effect of Working Relationship Quality on Salesperson Performance and Job Satisfaction: Adaptive Selling Behavior in Korean Automobile Sales Representatives”, Journal of Business Research , Vol:59, pp.204 – 213.
  • Petrescu, Alina, Ileana, Simmons, Rob (2008), “Human Resource Management Practices and Workers’ Job Satisfaction”, International Journal of Manpower, Vol: 29, No: 7, pp.651-667.
  • Poggi, Ambra (2010), “Job Satisfaction, Working Conditions and Aspirations”, Journal of Economic Psychology, Vol:31, pp.936–949.
  • Rehman, Muhammed, Zia, Ur , Khan, Muhammed, Riaz, Lashari, Ziauddin, Javed Ali (2010), “Effect of Job Rewards on Job Satisfaction, Moderating Role of Age Differences: An Empirical Evidence From Pakistan”, African Journal of Business Management, Vol: 4, No:6, pp.1131-1139.
  • Rutherford, Brian, Boles, James, Hamwi, G. Alexander, Madupalli, Ramana, Rutherford, Leann, (2009), “The role of the seven dimensions of job satisfaction in salesperson's attitudes and behaviors”, Dimension Job Satisfaction Scale is Imperative. Of the earlier mentioned multi-dimensional scales, Journal of Business Research, Vol:62, pp. 1146-1151.
  • Rynes, Sara L., Gerhart, Barry, Minette, Kathleen A. (2004),”The Importance of Pay In Employee Motivation: Discrepancies Between What People Say And What They Do”, Human Resource Management, Vol: 43, No: 4, pp.381–394.
  • Saari, Lise M., Judge, Timothy A. (2004), “Employee Attitudes and Job Satisfaction”, Human Resource Management, Vol: 43, No: 4, pp. 395–407.
  • Smith, Patricia, Cain (1969), The Measurement of Satisfaction in Work and Retirement: A Strategy for the Study of Attitudes, Rand McNally and Company, Chicago.
  • Snipes, Robin L., Oswald, Sharon L., LaTour, Michael, Armenakis, Achilles A. (2005), “The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis”, Journal of Business Research, Vol: 58, pp.1330– 1339.
  • Spagnoli, Paola, Caetano, Antonio, Santos, Susana, Correia (2012), “ Satisfaction with Job Aspects: Do Patterns Change Over Time?”, Journal of Business Research No: 65, pp. 609–616.
  • Spreitzer, Gretchen, M. (1995), “ Psychological Empowerment In The Workplace: Dimensions, Measurement, And Validation”, Academy of Management Journal, Vol: 38, No:5, pp.1442-1465.
  • Sy, Thomas, Tram, Susanna, O’ Hara, Linda A. (2006), “Relation of Employee and Manager Emotional Intelligence to Job Satisfaction and Performance”, Journal of Vocational Behavior, Vol:68, pp.461-473.
  • Weiss, D. J., Dawis, R. V., England, G. W., & Lofquist, L. H. (1967). Manual for the Minnesota Satisfaction Questionnaire. Minneapolis: University of Minnesota.
  • Wickramasinghe, Vathsala (2009), “Predictors of Job Satisfaction Among IT Graduates in Offshore Outsourced IT Firms”, Personnel Review, Vol:38, No:4, pp.413-431.
  • Willemse, B. M., Jonge, J., Smit, D., Depla, M. F.I.A., Pot, A. M., (2012), “The Moderating Role of Decision Authority and Coworker- and Supervisor Support on The Impact of Job Demands in Nursing Homes: A Cross-Sectional Study”, International Journal of Nursing Studies, International Journal of Nursing Studies, pp. 12.
  • Zaim Halil, Zaim, Selim (2007), "Measuring Employee Satisfaction in Small and Medium Sized Enterprises", 4th International Conference on Small and Medium Sized Enterprises, Athens, Greece
  • Zaim, Halil, Orhan Koçak, (2010), "Bilgi Çalışanının Memnuniyeti", Journal of Yasar University, Vol. 18, No. 5, pp. 2985-2994
  • Zeffane, Rachid, Ibrahim, Mohammed E., Al Mehairi, Rashid, ( 2008), “ Exploring The Differential Impact of Job Satisfaction on Employee Attendance and Conduct The Case of A Utility Company in the United Arab Emirates”, Employee Relations, Vol: 30, No: 3, pp. 237-250.
Toplam 49 adet kaynakça vardır.

Ayrıntılar

Diğer ID JA43RS22PJ
Bölüm Makaleler
Yazarlar

Halil Zaim Bu kişi benim

İrfan Kurt Bu kişi benim

Selman Tetik Bu kişi benim

Yayımlanma Tarihi 1 Haziran 2012
Yayımlandığı Sayı Yıl 2012 Cilt: 4 Sayı: 1

Kaynak Göster

APA Zaim, H., Kurt, İ., & Tetik, S. (2012). CASUAL ANALYSIS OF EMPLOYEE SATISFACTION AND PERFORMANCE: A FIELD STUDY IN THE FINANCE SECTOR. International Journal of Business and Management Studies, 4(1), 31-42.
AMA Zaim H, Kurt İ, Tetik S. CASUAL ANALYSIS OF EMPLOYEE SATISFACTION AND PERFORMANCE: A FIELD STUDY IN THE FINANCE SECTOR. IJBMS. Haziran 2012;4(1):31-42.
Chicago Zaim, Halil, İrfan Kurt, ve Selman Tetik. “CASUAL ANALYSIS OF EMPLOYEE SATISFACTION AND PERFORMANCE: A FIELD STUDY IN THE FINANCE SECTOR”. International Journal of Business and Management Studies 4, sy. 1 (Haziran 2012): 31-42.
EndNote Zaim H, Kurt İ, Tetik S (01 Haziran 2012) CASUAL ANALYSIS OF EMPLOYEE SATISFACTION AND PERFORMANCE: A FIELD STUDY IN THE FINANCE SECTOR. International Journal of Business and Management Studies 4 1 31–42.
IEEE H. Zaim, İ. Kurt, ve S. Tetik, “CASUAL ANALYSIS OF EMPLOYEE SATISFACTION AND PERFORMANCE: A FIELD STUDY IN THE FINANCE SECTOR”, IJBMS, c. 4, sy. 1, ss. 31–42, 2012.
ISNAD Zaim, Halil vd. “CASUAL ANALYSIS OF EMPLOYEE SATISFACTION AND PERFORMANCE: A FIELD STUDY IN THE FINANCE SECTOR”. International Journal of Business and Management Studies 4/1 (Haziran 2012), 31-42.
JAMA Zaim H, Kurt İ, Tetik S. CASUAL ANALYSIS OF EMPLOYEE SATISFACTION AND PERFORMANCE: A FIELD STUDY IN THE FINANCE SECTOR. IJBMS. 2012;4:31–42.
MLA Zaim, Halil vd. “CASUAL ANALYSIS OF EMPLOYEE SATISFACTION AND PERFORMANCE: A FIELD STUDY IN THE FINANCE SECTOR”. International Journal of Business and Management Studies, c. 4, sy. 1, 2012, ss. 31-42.
Vancouver Zaim H, Kurt İ, Tetik S. CASUAL ANALYSIS OF EMPLOYEE SATISFACTION AND PERFORMANCE: A FIELD STUDY IN THE FINANCE SECTOR. IJBMS. 2012;4(1):31-42.