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CONFLICT MANAGEMENT IN HIGHER EDUCATION INSTITUTIONS (HEIS): A CASE STUDY OF ISLAMIC UNIVERSITY IN UGANDA

Yıl 2022, Cilt: 5 Sayı: 3, 196 - 211, 31.12.2022
https://doi.org/10.52848/ijls.1105267

Öz

Higher education institutions have continuously attracted both students and staff from diverse backgrounds and experiences. Due to diverse cultures, experiences and education backgrounds, conflicts have also continued to occur. The purpose of this qualitative study was to explore how conflicts are managed at the Islamic University in Uganda. Thirteen semi-structured interview questions were designed in accordance to research questions for data collection. Four respondents were contacted and they approved to answer the interview question. However only two respondents participated in this qualitative study. The questions of the study were; “What are possible means of managing conflicts at HEIs level? What are the causes of conflicts in higher education institutions of learning in Uganda? What are the processes used in the management of conflict in HEIs? What are the positive and negative contributions of conflicts on the performance of HEIs?”. The study contributed to the area of conflict management by sighting both the secular and Islamic approaches used in managing conflicts at the university. The relevance of conflicts towards building both institutional and interpersonal relationships among staff and students were also mentioned. It is thus recommended that more studies can be carried out on larger samples using other research designs to accept generalizability of the study findings on the management of conflict at the Islamic University in Uganda.

Kaynakça

  • Abdalla, A. (2000). Principles of Islamic ınterpersonal conflict ıntervention: A search within Islam and Western literature. Journal of Law and Religion, 15(1/2), 151.
  • Abdul Cader, A. (2017). Islamic principles of conflict management: A model for human resource management. International Journal of Cross Cultural Management, 17(3), 345–363. https://doi.org/10.1177/1470595817740912
  • Adepoju, T. L., & Sofowara, A. (2012). Management of conflict and aggressive behavior by administrators of institutions of higher learning: the case of South Western Nigeria. Review of Higher Education in Africa, 4, 85–117.
  • Akinwale, A. (2011). Integrating the traditional and the modern conflict management strategies in Nigeria. African Journal on Conflict Resolution, 10(3).
  • Alistair, C., & Sinclair, J. (1998). Philosophical inquiry By (Issue February).
  • Allen, D. K. (2003). Organisational climate and strategic change in higher education: Organisational insecurity. Higher Education, 46(1), 61–92. https://doi.org/10.1023/A:1024445024385
  • Altrais, M. A., Mohamed, A., & Elnaga, A. (2017). An evaluation of employees’ perception toward the causes , effects and techniques of conflict management. An Applied Study for the Employees’ Working at Ministry of Civil Service at Kingdom of Saudi Arabia, 6(6), 140–160.
  • Bampoh-Addo, H. & Ansah-Koi, K. (2016). Conflict resolution in higher education institutions: the case of Ghanaian public universities. International Journal of Interdisciplinary Research Methods, 3(1), 1–9.
  • Bampoh-Addo, H., &. K. A.-K. (2015). Conflict resolution in higher education institutions: the case of Ghanaian Public Universities. International Journal of Interdisciplinary Research Methods, 2(1), 53–70. www.eajournals.org
  • Basit, A., Rahman, F., & Jumani, N. B. (2010). An analysis of conflict resolution strategies in Pakistani Schools. International Jouranl of Academic Research, 2(6), 212–219.
  • Bua, F. T., Ada, J. N., & Akinde, E. U. (2015). Conflict management and resolution for the sustainability of educational institutions in Nigeria. Journal of Literature, Languages and Linguistics, 6(2002), 58–64. https://core.ac.uk/download/pdf/234692955.pdf Cavanaugh, R., & Strickland, C. J. (2011). Research to practice. The Journal of School Nursing, 27(3), 197–208. https://doi.org/10.1177/1059840511400753
  • Din, S., Khan, B., & Bibi, Z. (2012). An inquiry into conflict management strategies: study of higher education institutions of Khyber Pakhtunkhwa, Pakistan. Research Journal of Social Science and Management, 2(5), 24–36.
  • Ehimare, O. A., & Ogaga-Oghene, J. O. (2011a). The impact of workforce diversity on organisational effectiveness. Annals of the University of Petroşani, Economics, 11(3), 93–110.
  • Etim, V., & Okey, S.-M. (2013). Conflict management in the Nigerian University System. Journal of Educational and Social Research MCSER Publishing, 3(8), 17–24.
  • Firdaus, R., & Fatah, B. (2013). Islamic education: The philosophy, aims and main features. International Journal of Education, 1(10), 1–18.
  • Futrell, M. H., & Walter, A. B. (2001). Diversity in higher education. Educational Administration Abstracts, 36(August), 274–408. https://doi.org/10.1108/S1479-3644(2011)0000010027
  • Ghaffar, A. (2009). Conflict in schools: Its causes & management strategies. Journal of Managerial Sciences, 3(2), 212–227.
  • Hamayun, M., Wei, S., Muhammad, A., Khan, K., & Attia, M. (2014). Conflict management strategies in higher education institutions: Public sector universities in Kpk province, Pakistan. Research on Humanities and Social Sciences, 4(28), 2225–2484.
  • Hashim, R. (2015). Critical issues and reform in muslim higher education. In M. R. Hashim & Hottari (Ed.), IIUM Press (First Edit, Issue 1). IIUM Press, IIUM. https://doi.org/10.1007/BF03192151
  • Hashim, R. (2017). Revitalization of philosophy and philosophical inquiry in muslim education. The way forward. 56 Six professorial Lecture Series, IIUM press.
  • Lumumba-Kasongo, T. (2019). Contemporary theories of conflict and their social and political implications. Peace, Security and Post-Conflict Reconstruction in the Great Lakes Region of Africa, 29–48. https://doi.org/10.2307/j.ctvgc60jf.7
  • Madalina, O. (2016). Conflict management, a new challenge. Procedia Economics and Finance, 39(November 2015), 807–814. https://doi.org/10.1016/s2212-5671(16)30255-6
  • Miiro, F. (2016). Sustainable leadership practices in higher education institutions: An analytical review of literature. In Ş. Ş. Erçetin (ed.) (Ed.), Chaos, complexity and leadership 2016, Springer proceedings in complexity (pp. 235–245). Springer International Publishing AG, part of Springer Nature 2018.
  • Miiro, F. (2017). Holistic personality development of youth through higher education using the prophetic practices. Australian Journal of Humanities and Islamic Studies Research (AJHISR), 3(1), 1–5.
  • Miiro, F., & Otham, A. (2016). Talent management practices a trajectory and ingenuity in higher education institutions : a meta-analysis review of literature. In Chaos, complexity and leadership 2016, Springer proceedings in complexity (pp. 111–123). https://doi.org/10.1007/978-3-319-64554-4
  • Mohamad J. S., & Safarali, K. (2013). An analysis of interpersonal conflict management styles practiced by academic administrators at Islamic higher education institution, Malaysia. Wcik E-Journal Of Integration Knowledge, 2013(1990), 24–38. https://doi.org/http://ijecm.co.uk/, ISSN: 2348 0386
  • Montanini, M. (2013). Supporting tertiary education, enhancing economic development. Strategies for effective in Sub-Saharan Africa, Issue: 49. http://www.ifs.se/IFS/Documents/Conferences/ ISPI_TertiaryEducation_AFRICA_2013.pdf
  • Morris, M. W., Williams, K. Y., Leung, K., Larrick, R., Mendoza, M. T., Bhatnagar, D., Li, J., Kondo, M., Luo, J. L., & Hu, J. C. (1998). Conflict management style: Accounting for cross-national differences. Journal of International Business Studies, 29(4), 729–747. https://doi.org/10.1057/palgrave.jibs.8490050
  • Mukhtar, U., Islam, Z., & Siengthai, S. (2011a). Conflicts in higher education and perceived quality of education: Empirical evidence from Pakistan. Research in Higher Education Journal, 13, 1–12.
  • Nakatsugawa, S., & Takai, J. (2013). Keeping conflicts latent: “salient” versus “non-salient” Interpersonal Conflict Management Strategies of Japanese. Intercultural Communication Studies, 22(3), 43–60.
  • Nwabueze, H., & Bernard, U. (2017). Conflict management and organisational Performance in institutions of higher learning in South Eastern, Nigeria. IASTEM International Conference, August, 1–5.
  • Omemu, F., & Oladunjoye, P. (2013). Strategies for managing conflict in tertiary. 1(September), 177–189. Rahim, M. A. (2005). Managing conflict in organizations. Construction Conflict Management and Resolution (First Edit.), 370. https://doi.org/10.5860/CHOICE.48-4579
  • Ramani, K., & Zhimin, L. (2010). A survey on conflict resolution mechanisms in public secondary schools : A case of Nairobi province, Kenya. Educational Research and Reviews, 5(5)(May), 242–256.
  • Randeree, K., & Faramawy, A. T. El. (2011a). Islamic perspectives on conflict management within project managed environments. International Journal of Project Management, 29(1), 26–32. https://doi.org/10.1016/j.ijproman.2010.01.013
  • Rommel, A. & Bailey, M. (2016). Conflict resolution and mediation programs in higher education : institutional need , benchmarking , development , and evaluation. Advance RIT Conflict Resolution and Mediation Benchmarking, Issue 1209115, 1–16.
  • Takahashi, M. (2019). Sociomedical problems of overwork-related deaths and disorders in Japan. Journal of Occupational Health, 61(4), 269–277. https://doi.org/10.1002/1348-9585.12016
  • West, P. W. A. (2006). Conflict in higher education and its resolution. Higher Education Quarterly, 60(2), 187–197. https://doi.org/10.1111/j.1468-2273.2006.00316.x
  • Yassien, E., & Yassien, M. N. (2015). Conflict resolution from an islamic perspective from conflict resolution to diversity management. Journal of Shariah and Law, 29(62), 61–82. https://doi.org/10.12816/0025810 Yusuf, L. A., & Ibrahim, Y. (2019). Conflict management strategies and administrative effectiveness among tertiary institutions in Sokoto metropolis. Makerere Journal of Higher Education, 10(2), 83. https://doi.org/10.4314/majohe.v10i2.7
  • Zamir, G., & Khan, K. (2018). Exploratory study of conflict management in education sector of Afghanistan. Kardan Journal of Economics and Management Sciences, 1(3), 2–15.

CONFLICT MANAGEMENT IN HIGHER EDUCATION INSTITUTIONS (HEIS): A CASE STUDY OF ISLAMIC UNIVERSITY IN UGANDA

Yıl 2022, Cilt: 5 Sayı: 3, 196 - 211, 31.12.2022
https://doi.org/10.52848/ijls.1105267

Öz

Higher education institutions have continuously attracted both students and staff from diverse backgrounds and experiences. Due to diverse cultures, experiences and education backgrounds, conflicts have also continued to occur. The purpose of this qualitative study was to explore how conflicts are managed at the Islamic University in Uganda. Thirteen semi-structured interview questions were designed in accordance to research questions for data collection. Four respondents were contacted and they approved to answer the interview question. However only two respondents participated in this qualitative study. The questions of the study were; “What are possible means of managing conflicts at HEIs level? What are the causes of conflicts in higher education institutions of learning in Uganda? What are the processes used in the management of conflict in HEIs? What are the positive and negative contributions of conflicts on the performance of HEIs?”. The study contributed to the area of conflict management by sighting both the secular and Islamic approaches used in managing conflicts at the university. The relevance of conflicts towards building both institutional and interpersonal relationships among staff and students were also mentioned. It is thus recommended that more studies can be carried out on larger samples using other research designs to accept generalizability of the study findings on the management of conflict at the Islamic University in Uganda.

Kaynakça

  • Abdalla, A. (2000). Principles of Islamic ınterpersonal conflict ıntervention: A search within Islam and Western literature. Journal of Law and Religion, 15(1/2), 151.
  • Abdul Cader, A. (2017). Islamic principles of conflict management: A model for human resource management. International Journal of Cross Cultural Management, 17(3), 345–363. https://doi.org/10.1177/1470595817740912
  • Adepoju, T. L., & Sofowara, A. (2012). Management of conflict and aggressive behavior by administrators of institutions of higher learning: the case of South Western Nigeria. Review of Higher Education in Africa, 4, 85–117.
  • Akinwale, A. (2011). Integrating the traditional and the modern conflict management strategies in Nigeria. African Journal on Conflict Resolution, 10(3).
  • Alistair, C., & Sinclair, J. (1998). Philosophical inquiry By (Issue February).
  • Allen, D. K. (2003). Organisational climate and strategic change in higher education: Organisational insecurity. Higher Education, 46(1), 61–92. https://doi.org/10.1023/A:1024445024385
  • Altrais, M. A., Mohamed, A., & Elnaga, A. (2017). An evaluation of employees’ perception toward the causes , effects and techniques of conflict management. An Applied Study for the Employees’ Working at Ministry of Civil Service at Kingdom of Saudi Arabia, 6(6), 140–160.
  • Bampoh-Addo, H. & Ansah-Koi, K. (2016). Conflict resolution in higher education institutions: the case of Ghanaian public universities. International Journal of Interdisciplinary Research Methods, 3(1), 1–9.
  • Bampoh-Addo, H., &. K. A.-K. (2015). Conflict resolution in higher education institutions: the case of Ghanaian Public Universities. International Journal of Interdisciplinary Research Methods, 2(1), 53–70. www.eajournals.org
  • Basit, A., Rahman, F., & Jumani, N. B. (2010). An analysis of conflict resolution strategies in Pakistani Schools. International Jouranl of Academic Research, 2(6), 212–219.
  • Bua, F. T., Ada, J. N., & Akinde, E. U. (2015). Conflict management and resolution for the sustainability of educational institutions in Nigeria. Journal of Literature, Languages and Linguistics, 6(2002), 58–64. https://core.ac.uk/download/pdf/234692955.pdf Cavanaugh, R., & Strickland, C. J. (2011). Research to practice. The Journal of School Nursing, 27(3), 197–208. https://doi.org/10.1177/1059840511400753
  • Din, S., Khan, B., & Bibi, Z. (2012). An inquiry into conflict management strategies: study of higher education institutions of Khyber Pakhtunkhwa, Pakistan. Research Journal of Social Science and Management, 2(5), 24–36.
  • Ehimare, O. A., & Ogaga-Oghene, J. O. (2011a). The impact of workforce diversity on organisational effectiveness. Annals of the University of Petroşani, Economics, 11(3), 93–110.
  • Etim, V., & Okey, S.-M. (2013). Conflict management in the Nigerian University System. Journal of Educational and Social Research MCSER Publishing, 3(8), 17–24.
  • Firdaus, R., & Fatah, B. (2013). Islamic education: The philosophy, aims and main features. International Journal of Education, 1(10), 1–18.
  • Futrell, M. H., & Walter, A. B. (2001). Diversity in higher education. Educational Administration Abstracts, 36(August), 274–408. https://doi.org/10.1108/S1479-3644(2011)0000010027
  • Ghaffar, A. (2009). Conflict in schools: Its causes & management strategies. Journal of Managerial Sciences, 3(2), 212–227.
  • Hamayun, M., Wei, S., Muhammad, A., Khan, K., & Attia, M. (2014). Conflict management strategies in higher education institutions: Public sector universities in Kpk province, Pakistan. Research on Humanities and Social Sciences, 4(28), 2225–2484.
  • Hashim, R. (2015). Critical issues and reform in muslim higher education. In M. R. Hashim & Hottari (Ed.), IIUM Press (First Edit, Issue 1). IIUM Press, IIUM. https://doi.org/10.1007/BF03192151
  • Hashim, R. (2017). Revitalization of philosophy and philosophical inquiry in muslim education. The way forward. 56 Six professorial Lecture Series, IIUM press.
  • Lumumba-Kasongo, T. (2019). Contemporary theories of conflict and their social and political implications. Peace, Security and Post-Conflict Reconstruction in the Great Lakes Region of Africa, 29–48. https://doi.org/10.2307/j.ctvgc60jf.7
  • Madalina, O. (2016). Conflict management, a new challenge. Procedia Economics and Finance, 39(November 2015), 807–814. https://doi.org/10.1016/s2212-5671(16)30255-6
  • Miiro, F. (2016). Sustainable leadership practices in higher education institutions: An analytical review of literature. In Ş. Ş. Erçetin (ed.) (Ed.), Chaos, complexity and leadership 2016, Springer proceedings in complexity (pp. 235–245). Springer International Publishing AG, part of Springer Nature 2018.
  • Miiro, F. (2017). Holistic personality development of youth through higher education using the prophetic practices. Australian Journal of Humanities and Islamic Studies Research (AJHISR), 3(1), 1–5.
  • Miiro, F., & Otham, A. (2016). Talent management practices a trajectory and ingenuity in higher education institutions : a meta-analysis review of literature. In Chaos, complexity and leadership 2016, Springer proceedings in complexity (pp. 111–123). https://doi.org/10.1007/978-3-319-64554-4
  • Mohamad J. S., & Safarali, K. (2013). An analysis of interpersonal conflict management styles practiced by academic administrators at Islamic higher education institution, Malaysia. Wcik E-Journal Of Integration Knowledge, 2013(1990), 24–38. https://doi.org/http://ijecm.co.uk/, ISSN: 2348 0386
  • Montanini, M. (2013). Supporting tertiary education, enhancing economic development. Strategies for effective in Sub-Saharan Africa, Issue: 49. http://www.ifs.se/IFS/Documents/Conferences/ ISPI_TertiaryEducation_AFRICA_2013.pdf
  • Morris, M. W., Williams, K. Y., Leung, K., Larrick, R., Mendoza, M. T., Bhatnagar, D., Li, J., Kondo, M., Luo, J. L., & Hu, J. C. (1998). Conflict management style: Accounting for cross-national differences. Journal of International Business Studies, 29(4), 729–747. https://doi.org/10.1057/palgrave.jibs.8490050
  • Mukhtar, U., Islam, Z., & Siengthai, S. (2011a). Conflicts in higher education and perceived quality of education: Empirical evidence from Pakistan. Research in Higher Education Journal, 13, 1–12.
  • Nakatsugawa, S., & Takai, J. (2013). Keeping conflicts latent: “salient” versus “non-salient” Interpersonal Conflict Management Strategies of Japanese. Intercultural Communication Studies, 22(3), 43–60.
  • Nwabueze, H., & Bernard, U. (2017). Conflict management and organisational Performance in institutions of higher learning in South Eastern, Nigeria. IASTEM International Conference, August, 1–5.
  • Omemu, F., & Oladunjoye, P. (2013). Strategies for managing conflict in tertiary. 1(September), 177–189. Rahim, M. A. (2005). Managing conflict in organizations. Construction Conflict Management and Resolution (First Edit.), 370. https://doi.org/10.5860/CHOICE.48-4579
  • Ramani, K., & Zhimin, L. (2010). A survey on conflict resolution mechanisms in public secondary schools : A case of Nairobi province, Kenya. Educational Research and Reviews, 5(5)(May), 242–256.
  • Randeree, K., & Faramawy, A. T. El. (2011a). Islamic perspectives on conflict management within project managed environments. International Journal of Project Management, 29(1), 26–32. https://doi.org/10.1016/j.ijproman.2010.01.013
  • Rommel, A. & Bailey, M. (2016). Conflict resolution and mediation programs in higher education : institutional need , benchmarking , development , and evaluation. Advance RIT Conflict Resolution and Mediation Benchmarking, Issue 1209115, 1–16.
  • Takahashi, M. (2019). Sociomedical problems of overwork-related deaths and disorders in Japan. Journal of Occupational Health, 61(4), 269–277. https://doi.org/10.1002/1348-9585.12016
  • West, P. W. A. (2006). Conflict in higher education and its resolution. Higher Education Quarterly, 60(2), 187–197. https://doi.org/10.1111/j.1468-2273.2006.00316.x
  • Yassien, E., & Yassien, M. N. (2015). Conflict resolution from an islamic perspective from conflict resolution to diversity management. Journal of Shariah and Law, 29(62), 61–82. https://doi.org/10.12816/0025810 Yusuf, L. A., & Ibrahim, Y. (2019). Conflict management strategies and administrative effectiveness among tertiary institutions in Sokoto metropolis. Makerere Journal of Higher Education, 10(2), 83. https://doi.org/10.4314/majohe.v10i2.7
  • Zamir, G., & Khan, K. (2018). Exploratory study of conflict management in education sector of Afghanistan. Kardan Journal of Economics and Management Sciences, 1(3), 2–15.

Ayrıntılar

Birincil Dil İngilizce
Bölüm Makaleler
Yazarlar

Miito FAROOQ 0000-0002-1369-7535

Yayımlanma Tarihi 31 Aralık 2022
Gönderilme Tarihi 18 Nisan 2022
Yayımlandığı Sayı Yıl 2022 Cilt: 5 Sayı: 3

Kaynak Göster

APA FAROOQ, M. (2022). CONFLICT MANAGEMENT IN HIGHER EDUCATION INSTITUTIONS (HEIS): A CASE STUDY OF ISLAMIC UNIVERSITY IN UGANDA. Uluslararası Liderlik Çalışmaları Dergisi: Kuram Ve Uygulama, 5(3), 196-211. https://doi.org/10.52848/ijls.1105267