ÇALIŞANLARIN PERSPEKTİFİNDEN ÇEVİKLİK VE ÇEVİK ORGANİZASYONLAR: SAAS İŞ MODELİ BAĞLAMINDA NİTEL BİR ARAŞTIRMA

Öz

Bu çalışmanın temel amacı, çevik bir organizasyonda çalışan bireylerin çeviklik hakkındaki düşüncelerini öğrenmek ve çeviklik literatürüne, çalışan perspektifinden katkıda bulunmaktır. Bu amaç doğrultusunda, müşterilerine yazılım hizmeti sağlayan bir SaaS firmasında çalışan 10 katılımcı ile yüz yüze mülakatlar yapılmıştır. Elde edilen veriler, MAXQDA 2022 Nitel Veri Analizi Programı aracılığıyla analiz edilmiştir. Çevikliği tanımlamak için en fazla tercih edilen ifadeler incelendiğinde, katılımcıların yüzde 70’inin 8 kez “dinamiklik” ve 7 kez “yenilikçilik” sözcüğünü kullandığı saptanmıştır. Katılımcıların yarısı ise 5’er kez “stres” ve “hız” kelimelerini vurgulamıştır. Katılımcıların yüzde 70’inden fazlası çevikliğin olumlu yönlerinin “yatay bir örgüt yapısına sahip olma” (19 kez), “esneklik” (12 kez) ve “dinamik ve inovatif bir ortamın varlığı” (11 kez) olduğunu belirtmiştir. Katılımcıların yüzde 70’i tarafından 17 kez tekrarlanan “stres ve iş yetiştirme baskısının”, çevikliğin en sık vurgulanan olumsuz yönü olduğu görülmüştür. Katılımcılara göre çevik bir organizasyonda çalışan bireylerin sahip olması gereken yetkinliklerin başında “takım çalışmasına uyum sağlayabilme” ve “açık fikirli/ esnek olma” gelmektedir. Literatürde çalışanların çeviklik uygulamaları hakkındaki duygu ve düşüncelerini nitel araştırma yöntemleri ile derinlemesine inceleyen araştırmalar nadirdir. Bu durum, mevcut çalışmanın özgün yanını oluşturmaktadır.

Anahtar Kelimeler

• çevik organizasyonlar
• Çalışanlar
• SaaS İş Modeli
• Nitel Araştırma

AGILITY AND AGILE ORGANIZATIONS FROM EMPLOYEES’ PERSPECTIVES: A QUALITATIVE RESEARCH IN THE CONTEXT OF THE SAAS BUSINESS MODEL

Öz

The primary purpose of this study is to learn the thoughts of individuals working in an agile organization about agility and contribute to the agility literature from the employee perspective. Through this aim, we conducted face-to-face interviews with 10 participants working in a SaaS (Software as a Service) company that provides software services to its customers. We analyzed the data through the MAXQDA 2022 Qualitative Data Analysis Program. When we examined the most preferred expressions to describe agility, 70 percent of the participants used the word “dynamic” 8 times and “innovation” 7 times. Half of the participants emphasized “stress” and “speed” 5 times each. More than 70 percent of the participants stated that the positive aspects of agility are “having a horizontal organizational structure” (19 times), “flexibility” (12 times), and “the existence of a dynamic and innovative environment” (11 times). On the other hand, we saw that “stress and job training pressure,” repeated 17 times by 70 percent of the participants, was the most frequently emphasized negative aspect of agility. According to the participants, “adaptability to teamwork” and “being open-minded/ flexible” are the leading competencies that individuals working in an agile organization should possess. Studies examining employees' feelings and thoughts about agility are rare in the literature. This situation constitutes the original aspect of the present study.

Anahtar Kelimeler

• agile organizations
• Employees
• SaaS Business Model
• Qualitative Research

Kaynakça

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