INTERMEDIATION ROLE OF WORK ENGAGEMENT IN THE EFFECT OF INNOVATIVE LEADERSHIP AND MANAGEMENT CAPABILITY ON HOSPITAL PERFORMANCE IN HEALTH SERVICES

Abstract

In this study, it is aimed to determine whether innovative leadership, management capability and work engagement have an effect on hospital performance or not. Although there are configurations of various systems that address these concepts separately, few studies exist on their interaction with innovative leadership, management capability, work engagement, and hospital performance, particularly in healthcare. The universe of the research consists of health workers working in public and private health institutions in Gaziantep. Data were obtained from 281 healthcare workers by using the simple random sampling method, one of the random sampling methods, and the survey application. In the study, it was determined that innovative leadership and management capability had a positive effect on both work engagement and hospital performance. In addition, it has been observed that work engament has a positive effect on hospital performance. In the research, it has been determined that work engagement has a partial mediating role in the effect of innovative leadership and management capability on hospital performance. It can be effective in health care organisations performances, innovative leadership, management capability and work engagement. In the future, researchers should investigate whether other variables (for example organizational commitment, collective efficacy, participatory sense-making) have an effect on the factors used in this study. It is thought that this will contribute to the literature.

Keywords

• Innovative Leadership
• Management Capability
• Work Engagement
• Hospital Performance

SAĞLIK HİZMETLERİNDE İNOVATİF LİDERLİK VE YÖNETİM YETENEĞİNİN HASTANE PERFORMANSINA ETKİSİNDE İŞE BAĞLILIĞIN ARACILIK ROLÜ

Öz

Bu araştırmada inovatif liderlik, yönetim yeteneği ve işe bağlılığın hastane performansına etkisinin olup olmadığının belirlenmesi amaçlanmıştır. Çeşitli sektörlerde bu kavramları ayrı ayrı ele alan araştırmalar mevcut olmasına rağmen özellikle sağlık hizmetlerinde inovatif liderlik, yönetim yeteneği, işe bağlılık ve hastane performansının birbirleri ile etkileşimi üzerine çok az sayıda çalışma bulunmaktadır. Araştırmanın evrenini Gaziantep ilinde kamu ve özel sağlık kuruluşlarında görev yapan sağlık çalışanları oluşturmaktadır. Rastlantısal örnekleme metotlarından basit rastgele örnekleme yöntemi ile anket uygulamasından yararlanılarak 281 sağlık çalışanından veri elde edilmiştir. Sağlık hizmetleri sektöründe yapılan bu çalışmada inovatif liderliğin ve yönetim yeteneğinin hem işe bağlılığa hem de hastane performansına pozitif etki ettiği tespit edilmiştir. Ayrıca işe bağlılığın hastane performansını olumlu düzeyde etkilediği görülmüştür. Araştırmada inovatif liderlik ve yönetim yeteneğinin hastane performansına etkisinde işe bağlılığın kısmi aracılık rolünün olduğu tespit edilmiştir. Sağlık kuruluşlarının performansının artırılmasında, inovatif liderlik, yönetim yeteneği ve işe bağlılık etkili olabilir. Gelecekte araştırmacıların bu çalışmada kullanılan değişkenlere başka boyutların (örneğin örgütsel bağlılık, kolektif etkinlik, ekiplerde rekabet düzeyi) etkisinin olup olmadığının araştırılmasının literatüre katkı sağlayacağı düşünülmektedir.

Anahtar Kelimeler

• İnovatif Liderlik
• Yönetim Yeteneği
• İşe Bağlılık
• Hastane Performansı

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