İŞ YAŞAMINDA DUYGUSAL BULAŞMA: KİŞİLİK TEMELLİ ÖNCÜLLER VE İŞ PERFORMANSINA YÖNELİK SONUÇLAR

Öz

Duygusal bulaşma, çalışma yaşamında sınırlı incelenen bir konudur ve iş yaşamında duygusal bulaşmanın kişilik özellikleri bakımından öncüllerine ve duygusal bulaşmanın iş çıktıları açısından yansımalarına dair hâlen yeterli çalışma bulunmamaktadır. Bu sebeple, bu çalışmada hem Karanlık Üçlü hem de Büyük Beşli kişilik özelliklerinin duygusal bulaşmayı nasıl yordadığı incelenmiştir. Ayrıca, duygusal bulaşmanın işyerleri açısından önemini anlamak için duygusal bulaşmanın iş performansı ile ilişkisi de test edilmiştir. Çalışmaya Sakarya’da özel sektörde faaliyet gösteren 256 çalışan çevrimiçi anket vasıtasıyla katılmıştır. Veriler tanımlayıcı istatistikler, içsel tutarlılık testleri, korelasyon ve hiyerarşik regresyon analizi ile incelenmiştir. Bulgulara göre Karanlık Kişilik özelliklerinin hiçbiri duygusal bulaşmayı yordamamış, Büyük Beşli kişilik özelliklerinden ise dışadönüklük, uyumluluk ve nevrotikliğin duygusal bulaşmayı yordadığı bulunmuştur. Pozitif duyguların bulaşması iş performansı ile pozitif ilişkili bulunurken, negatif duyguların bulaşması iş performansı ile ilişkilenmemiştir. Bulgular, duygusal bulaşmada kişilik özelliklerinin özellikle Büyük Beşli bağlamında kritik rolünü ortaya koymaktadır. Ayrıca, Karanlık kişilik özellikleri de düşünüldüğü kadar duygusal bulaşma ile ters yönde ilişkili çıkmamıştır. Son olarak, işyerinde pozitif duyguların yayılmasının çalışanların performansını artırıcı bir rol oynadığı tespit edilmiştir

Anahtar Kelimeler

• Duygusal Bulaşma
• Kişilik
• Karanlık Üçlü
• Büyük Beşli
• İş Performansı

EMOTIONAL CONTAGION IN THE WORKPLACE: PERSONALITY-BASED ANTECEDENTS AND JOB PERFORMANCE OUTCOMES

Öz

Emotional contagion is a topic that has received limited attention in the workplace, and there is still a lack of research on the antecedents of emotional contagion (in terms of personality traits) in the workplace, as well as its implications for job outcomes. Therefore, the present study examined how both the Dark Triad and the Big Five personality traits predict emotional contagion in the workplace. Furthermore, the relationship between emotional contagion and job performance was also tested to understand the importance of emotional contagion for organizations. 256 employees operating in several private sectors in Sakarya participated in the study via an online survey. Data were analyzed using descriptive statistics, internal consistency tests, correlation, and hierarchical regression analysis. According to the findings, none of the Dark Personality traits predicted emotional contagion, while the Big Five personality traits of extraversion, agreeableness, and neuroticism significantly predicted emotional contagion. While positive emotional contagion was positively associated with job performance, negative emotional contagion was not. The findings highlight the critical role of personality traits in emotional contagion, particularly in the context of the Big Five. Furthermore, Dark Personality traits were not as negatively correlated with emotional contagion as previously thought. Finally, the spread of positive emotions in the workplace enhanced employee performance.

Anahtar Kelimeler

• Emotional Contagion
• Personality
• Dark Triad
• Big Five
• Job Performance

Kaynakça

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