EFQM MÜKEMMELLİK MODELİ LİDERLİK KRİTERLERİ BAĞLAMINDA TÜRK ÜNİVERSİTELERİNDE MÜKEMMELLİĞİN İNCELENMESİ

Öz

İşletmeler rekabet avantajına sahip olmak ve sahip oldukları rekabet avantajını arttırmak için çeşitli uygulamalarda bulunmaktadır. Bu uygulamalardan biri günümüzde popülerliği artan mükemmellik uygulamalarıdır. Hizmet sunan kurumlar olan üniversitelerde daha iyi eğitim vermek ve öğrenci memnuniyeti sağlamak amacıyla mükemmellik uygulamalarına başlamıştır. Bu çalışmanın temel amacı Türkiye’deki iki devlet üniversitesinin EFQM Mükemmellik Modelinde gerekli olan liderlik rolleri bağlamında temel yeterliliklerini belirlemek, karşılaştırmak ve önerilerde bulunmaktır.

Anahtar Kelimeler

• EFQM Mükemmellik Modeli,Liderlik Kriterleri,Üniversiteler

EXAMINING THE EXCELLENCE AT TURKISH UNIVERSITIES IN THE CONTEXT OF LEADERSHIPS CRITERIA IN EFQM EXCELLENCE MODEL

Abstract

The organizations use several tools in order to gain competitive advantage and to increase their existing competitive advantage. Excellence applications are one of the popular tools within the organizations. The universities have started excellence application due to provide better education and to satisfy students. The primary aim of the study is to determine the required leadership roles of EFQM Excellence Model in two Turkish universities, and compare and give recommendations.

Keywords

• EFQM Excellence Model,Leadership Criteria,the Universities

Kaynakça

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