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AN EXAMINATION OF THE RELATIONSHIP BETWEEN SERVICE INNOVATION BEHAVIOR AND PSYCHOLOGICAL CAPITAL AND ETHICAL LEADERSHIP: A SAMPLE OF ADANA

Yıl 2017, Cilt 13, Sayı 13, 663 - 672, 01.12.2017

Öz

Ethical leadership is at the forefront of what issues in today's business life and current issues, with a view to making strong moral decisions through bilateral communication. Service innovation behavior is important in terms of individual and institutional actions carried out during the production and implementation of new ideas. Organizational processes and systems, project management skills, organizational culture and vision are the main issues in service innovation behavior. In this study, literature review and the relationship between ethical leadership, service innovation behavior and psychological capital are discussed. The research process was carried out with 317 worker who are randomly selected in commercial enterprises operating in the production sector in the province of Adana and registered in the Adana Chamber of Industry. Data were gathered through data collection form where quantitative data were obtained using face-to-face interview method. According to the correlation analysis, there was a positive and meaningful relationship between service innovation behavior, psychological capital and ethical leadership. It is thought that this study will contribute to the innovation literature and policy makers

Kaynakça

  • Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. Englewood Cliffs, NJ: Prentice-Hall.
  • Brown, M. E., Treviño, L. K., & Harrison, D. A. (2005). Ethical leadership: a social learning perspective for construct development and testing. Organizational Behavior and Human Decision Processes, 97(2), 117- 134.
  • Dhar, R. L. (2016). Ethical leadership and its impact on service innovative behavior: The role of LMX and job autonomy, 57, 139-148.
  • Enz, C. A., & Siguaw, J. A. (2003). Revisiting the best of the best: innovations in hotel practice. The Cornell Hotel and Restaurant Administration Quarterly, 44 (5-6), 115–123.
  • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50. DOI: 10.2307/3151312
  • Hu, M. L. M., Horng, J. S., & Sun, Y. H. C. (2009). Hospitality teams: knowledge sharing and service innovation performance Tourism Management, 30 (1), 41–50.
  • Katou, A. A. (2015). Transformational leadership and organisational performance: three serially mediating mechanisms, Employee Relations, 37 (3): 329-353.
  • Kline, R. (2015). Principles and practice of structural equation modeling (2nd ed.). New York, NY: The Guilford Press.
  • Kim, T. T., Karatepe, O. M., & Lee, G. (2017). Psychological contract breach and service innovation behavior: psychological capital as a mediator, Serv Bus, https://doi.org/10.1007/s11628-017-0347-4.
  • Liao, S. H., Chang, J. C., Cheng, S. C., & Kuo, C. M. (2004). Employee relationship and knowledge sharing: a case study of a Taiwanese finance and securities firm, Knowledge Management Research & Practice, 2 (1): 24-34.
  • Luthans, F., & Youssef, C. M. (2004). Human, social, and now positive psychological capital management: investing in people for competitive advantage, Organizational Dynamics, 33 (1): 143-160.
  • Luthans, F., Avolio, B. J., Walumbwa, F. O., & Li, W. (2005). “The psychological capital of Chinese workers, exploring the relationship with performance”, Management and Organisation Review, 1 (2): 247-69.
  • Luthans, F., Avolio, B. J., Avey, J. B., & Norman, S. M. (2007). Positive psychological capital: Measurement and relationship with performance and satisfaction. Personnel Psychology, 60(3), 541-572.
  • Mayer, D. M., Kuenzi, M., Greenbaum, R., Bardes, M., & Salvador, R. (2009). How low does ethical leadership flow? Test of a trickle-down model, Organizational Behavior and Human Decision Processes, 108 (1): 1- 13.
  • MacKenzie, S .B., & Podsakoff, P. M. (2012). Common method bias in marketing: Causes, mechanisms, and procedural remedies. Journal of Retailing, 88(4), 542–555.
  • Matear, S., Gray, B. J., & Garrett, T. (2004). Market orientation, brand investment new service development, market position and performance for service organizations. International Journal of Service Industry Management, 15(3/4), 284–301.
  • Scott, S. G., & Bruce, R. A. (1994). Determinants of innovative behavior: a path model of individual innovation in the workplace. Academy of Management Journal, 37(3), 580–607.
  • Seligman, M. E. P. (2002). Authentic Happiness, Free Press, New York, NY.
  • Tettegah, S. (2002). “Teachers, identity, psychological capital and electronically mediated representations of cultural consciousness”, Proceedings of World Conference on Educational Multimedia, Hypermedia and Telecommunications, 2002, AACE, Chesapeake, VA: 1946-1947.
  • Toor, S. R., & Ofori, G. (2009). Ethical leadership: examining the relationships with full range leadership model, employee outcomes, and organizational culture, Journal of Business Ethics, 90 (4): 533-547.
  • Walumbwa, F. O., Peterson, S. J., Avolio, B. J., & Hartnell, C. A. (2010). An investigation of the relationships among leader and follower psychological capital, service climate, and job performance, Personnel Psychology, 63 (7): 937-963.
  • Zhu, W., Avolio, B. J., & Walumbwa, F. O. (2009). Moderating role of follower characteristics with transformational leadership and follower work engagement, Group and Organization Management, 34 (5): 590-619.

HİZMET İNOVASYON DAVRANIŞI İLE PSİKOLOJİK SERMAYE VE ETİK LİDERLİK İLİŞKİSİNİN İNCELENMESİ: ADANA ÖRNEĞİ

Yıl 2017, Cilt 13, Sayı 13, 663 - 672, 01.12.2017

Öz

Etik liderlik kavramı, karşılıklı iletişim vasıtasıyla ahlaki yönü güçlü kararlar almak, günümüz çalışma yaşamı ve güncel konuları açısından önem arz eden hususların başında gelmektedir. Hizmet inovasyon davranışı da yeni fikirlerin üretilmesi ve uygulanması sürecinde gerçekleştirilen bireysel ve kurumsal eylemler açısından önem arz etmektedir. Örgütsel süreç ve sistemler, proje yönetimi, örgüt kültürü ve vizyon gibi konular hizmet inovasyon davranışı ile ilgili olarak dikkat çeken konulardır. Bu çalışmada, literatür taraması ile etik liderlik, hizmet inovasyon davranışı ve psikolojik sermaye arasındaki ilişki analiz edilmektedir.. Bu çalışmanın amacı, etik liderlik, hizmet inovasyon davranışı ve psikolojik sermaye arasındaki ilişkiyi incelemektir. Araştırma süreci, Adana ilinde üretim sektöründe faaliyet gösteren ve Adana Sanayi Odası’na kayıtlı olan ticari işletmelerden rastgele seçilen 317 işgören ile gerçekleştirilmiştir. Veriler birebir görüşme yöntemi kullanılarak nicel verilerin elde edildiği veri toplama formu aracılığıyla toplanmıştır. Korelasyon analizine göre hizmet inovasyon davranışı ile psikolojik sermaye ve etik liderlik arasında pozitif yönlü anlamlı bir ilişki olduğu gözlenmiştir. Çalışmanın inovasyon yazınına ve politika belirleyicilere katkı sağlayacağı düşünülmektedir.

Kaynakça

  • Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. Englewood Cliffs, NJ: Prentice-Hall.
  • Brown, M. E., Treviño, L. K., & Harrison, D. A. (2005). Ethical leadership: a social learning perspective for construct development and testing. Organizational Behavior and Human Decision Processes, 97(2), 117- 134.
  • Dhar, R. L. (2016). Ethical leadership and its impact on service innovative behavior: The role of LMX and job autonomy, 57, 139-148.
  • Enz, C. A., & Siguaw, J. A. (2003). Revisiting the best of the best: innovations in hotel practice. The Cornell Hotel and Restaurant Administration Quarterly, 44 (5-6), 115–123.
  • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50. DOI: 10.2307/3151312
  • Hu, M. L. M., Horng, J. S., & Sun, Y. H. C. (2009). Hospitality teams: knowledge sharing and service innovation performance Tourism Management, 30 (1), 41–50.
  • Katou, A. A. (2015). Transformational leadership and organisational performance: three serially mediating mechanisms, Employee Relations, 37 (3): 329-353.
  • Kline, R. (2015). Principles and practice of structural equation modeling (2nd ed.). New York, NY: The Guilford Press.
  • Kim, T. T., Karatepe, O. M., & Lee, G. (2017). Psychological contract breach and service innovation behavior: psychological capital as a mediator, Serv Bus, https://doi.org/10.1007/s11628-017-0347-4.
  • Liao, S. H., Chang, J. C., Cheng, S. C., & Kuo, C. M. (2004). Employee relationship and knowledge sharing: a case study of a Taiwanese finance and securities firm, Knowledge Management Research & Practice, 2 (1): 24-34.
  • Luthans, F., & Youssef, C. M. (2004). Human, social, and now positive psychological capital management: investing in people for competitive advantage, Organizational Dynamics, 33 (1): 143-160.
  • Luthans, F., Avolio, B. J., Walumbwa, F. O., & Li, W. (2005). “The psychological capital of Chinese workers, exploring the relationship with performance”, Management and Organisation Review, 1 (2): 247-69.
  • Luthans, F., Avolio, B. J., Avey, J. B., & Norman, S. M. (2007). Positive psychological capital: Measurement and relationship with performance and satisfaction. Personnel Psychology, 60(3), 541-572.
  • Mayer, D. M., Kuenzi, M., Greenbaum, R., Bardes, M., & Salvador, R. (2009). How low does ethical leadership flow? Test of a trickle-down model, Organizational Behavior and Human Decision Processes, 108 (1): 1- 13.
  • MacKenzie, S .B., & Podsakoff, P. M. (2012). Common method bias in marketing: Causes, mechanisms, and procedural remedies. Journal of Retailing, 88(4), 542–555.
  • Matear, S., Gray, B. J., & Garrett, T. (2004). Market orientation, brand investment new service development, market position and performance for service organizations. International Journal of Service Industry Management, 15(3/4), 284–301.
  • Scott, S. G., & Bruce, R. A. (1994). Determinants of innovative behavior: a path model of individual innovation in the workplace. Academy of Management Journal, 37(3), 580–607.
  • Seligman, M. E. P. (2002). Authentic Happiness, Free Press, New York, NY.
  • Tettegah, S. (2002). “Teachers, identity, psychological capital and electronically mediated representations of cultural consciousness”, Proceedings of World Conference on Educational Multimedia, Hypermedia and Telecommunications, 2002, AACE, Chesapeake, VA: 1946-1947.
  • Toor, S. R., & Ofori, G. (2009). Ethical leadership: examining the relationships with full range leadership model, employee outcomes, and organizational culture, Journal of Business Ethics, 90 (4): 533-547.
  • Walumbwa, F. O., Peterson, S. J., Avolio, B. J., & Hartnell, C. A. (2010). An investigation of the relationships among leader and follower psychological capital, service climate, and job performance, Personnel Psychology, 63 (7): 937-963.
  • Zhu, W., Avolio, B. J., & Walumbwa, F. O. (2009). Moderating role of follower characteristics with transformational leadership and follower work engagement, Group and Organization Management, 34 (5): 590-619.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Research Article
Yazarlar

Himmet KARADAL Bu kişi benim
Aksaray Üniversitesi İktisadi ve İdari Bilimler Fakültesi


Fahri ÖZSUNGUR
Aksaray Üniversitesi, SBE İşletme A. B. D. Doktora Öğrencisi
0000-0001-6567-766X

Yayımlanma Tarihi 1 Aralık 2017
Başvuru Tarihi
Kabul Tarihi
Yayınlandığı Sayı Yıl 2017, Cilt 13, Sayı 13

Kaynak Göster

APA Karadal, H. & Özsungur, F. (2017). HİZMET İNOVASYON DAVRANIŞI İLE PSİKOLOJİK SERMAYE VE ETİK LİDERLİK İLİŞKİSİNİN İNCELENMESİ: ADANA ÖRNEĞİ . Uluslararası Yönetim İktisat ve İşletme Dergisi , ICMEB17 Özel Sayısı , 663-672 . Retrieved from https://dergipark.org.tr/tr/pub/ijmeb/issue/54601/744506