Araştırma Makalesi
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An Empirical Study to Understand the Relationships Among Employees' Perceptions of CSR, Job Crafting, and Job Performance

Yıl 2023, , 69 - 86, 27.02.2023
https://doi.org/10.25204/iktisad.1208000

Öz

This study aims to examine the sequential relationships among employees' corporate social responsibility (CSR) perceptions, job crafting and job performance at the individual level. Therefore, in the current study, it is argued that positive perceptions of employees about CSR activities of their businesses will lead to positive employee attitudes and behaviors such as job crafting and an increase in individual job performance. For this purpose, a questionnaire was conducted to the white-collar employees of the operating company of Istanbul Airport (IGA). An online survey link was sent to the human resources department of the enterprise to collect the research data and 281 usable responses were obtained. The research hypotheses were tested with structural equation modeling (SEM) using the AMOS program. As a result of the analyzes, it was found that employees' perceptions of CSR have a positive effect on job crafting; It was concluded that job crafting has a positive effect on individual job performance. In addition, it has been found that employees' perceptions of CSR have a positive effect on individual job performance. This study contributes to the literature by finding that CSR perception and job crafting are antecedents of job performance.

Kaynakça

  • Aguinis, H., ve Glavas, A. (2019). On corporate social responsibility, sensemaking, and the search for meaningfulness through work. Journal of Management, 45(3), 1057–1086. https://doi.org/10.1177/0149206317691575
  • Al-Ghazali, B. M. ve Sohail, M. S. (2021). The Impact of Employees’ Perceptions of CSR on Career Satisfaction: Evidence from Saudi Arabia. Sustainability, 13(9), 5235. https://doi.org/10.3390/su13095235
  • Andersen, B. (2004). Bringing business ethics to life: achieving corporate social responsibility, Quality Press, USA
  • Asante Boadi, E., He, Z., Bosompem, J., Opata, C. N., ve Boadi, E. K. (2020). Employees’ perception of corporate social responsibility (CSR) and its effects on internal outcomes. The Service Industries Journal, 1–23. https://doi.org/10.1080/02642069.2019.1606906
  • Bagozzi, R.P. ve Yi, Y. (1988). On the evaluation of structural equation models. Journal of Academy of Marketing Science, 16(1), 74–97.
  • Bakker, A. B., Tims, M., ve Derks, D. (2012). Proactive personality and job performance: The role of job crafting and work engagement. Human Relations, 65(10), 1359–1378. https://doi.org/10.1177/0018726712453471
  • Blau, P. M. (1964). Exchange and power in social life. New York, NY: Wiley
  • Borman, W. C. ve Motowidlo, S. J. (1993). Expanding the criterion domain to include elements of contextual performance. In N. Schmitt, & W. C. Borman (Eds.), Personnel selection in organizations (pp. 71–98). San Francisco, CA: Jossey-Bass
  • Buluç, B. ve Ersoy Kart, M. (2020). Araştırma görevlilerinde iş becerikliliği ve işle bütünleşme arasındaki ilişki, Gazi Üniversitesi Gazi Eğitim Fakültesi Dergisi, 40(2), 591-619.
  • Campbell, J.P., Mccloy, R.A., Oppler, S.H., ve Sager, C.E. (1993). A Theory of Performance. In Personnel Selection in Organizations; Wiley: New York, NY, USA,
  • Carmeli, A., Gilat, G. ve Waldman, D.A. (2007). The role of perceived organizational performance in organizational identification, adjustment and job performance. Journal of Management Studies , 44, 972–992.
  • Chaudhary, R. ve Akhouri, A. (2019). CSR perceptions and employee creativity: examining serial mediation effects of meaningfulness and work engagement", Social Responsibility Journal15(1): 61-74. https://doi.org/10.1108/SRJ-01-2018-0018
  • Chatzopoulou, E.-C., Manolopoulos, D., ve Agapitou, V. (2021). Corporate social responsibility and employee outcomes: ınterrelations of external and ınternal orientations with job satisfaction and organizational commitment. Journal of Business Ethics. https://doi.org/10.1007/s10551-021-04872-7
  • Chou, E.-Y., Liang, H.-Y. ve Lin, J.-S.C. (2021). Believe to go the extra mile: the influence of internal CSR initiatives on service employee organizational citizenship behaviors. Journal of Service Theory and Practice, 31(6): 845-867. https://doi.org/10.1108/JSTP-08-2019-0178
  • Crant, J. M. (2000). Proactive behavior in organizations. Journal of Management, 26(3), 435- 462.
  • Çolakoğlu, E. Ve Bozkurt, İ. (2021). Algılanan hizmet kalitesinin tutum üzerine etkisinde hastane türünün düzenleyişi etkisi. Journal of Emergıng Economıes and Polıcy, 6(2):151-161.
  • Dan, C.I., Roca, A.C. ve Mateizer, A (2020). Job crafting and performance in firefighters: the role of work meaning and work engagement. Frontiers of Psychology, 11, 894.
  • De Roeck, K., El Akremi, A., ve Swaen, V. (2016). Consistency matters! How and when does corporate social responsibility affect employees’ organizational identification?”. Journal of Management Studies, 53(7), 1141-1168
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Çalışanların KSS Algıları, İş Becerikliliği ve İş Performansı Arasındaki İlişkileri Anlamaya Yönelik Ampirik Bir Araştırma

Yıl 2023, , 69 - 86, 27.02.2023
https://doi.org/10.25204/iktisad.1208000

Öz

Bu çalışma, çalışanların kurumsal sosyal sorumluluk (KSS) algıları ile iş becerikliliği ve bireysel düzeydeki iş performansı arasındaki sıralı ilişkileri incelemeyi amaçlamaktadır. Bu nedenle, mevcut çalışmada, çalışanların işletmelerinin KSS faaliyetleri hakkındaki olumlu algılamalarının, iş becerikliliği gibi olumlu çalışan tutum ve davranışlarına ve bireysel iş performansında bir artışa neden olacağı ileri sürülmektedir. Bu amaçla, İstanbul Havalimanı işletici kuruluşu İGA’nın beyaz yakalı çalışanlarına anket uygulanmıştır. Araştırma verilerini toplamak için işletmenin insan kaynakları departmanına online anket linki gönderilmiştir. Gönderilen anketlerden 281 adet kullanılabilir cevap elde edilmiştir. Araştırma hipotezleri AMOS programı kullanılarak yapısal eşitlik modellemesi (YEM) ile test edilmiştir. Yapılan analizler sonucunda, çalışanların KSS algılarının iş becerikliliği üzerinde olumlu etkiye sahip olduğu; iş becerikliliğinin ise bireysel iş performansı üzerinde olumlu bir etkiye sahip olduğu sonucuna varılmıştır. Ayrıca çalışanların KSS algılarının bireysel iş performansı üzerinde olumlu etkiye sahip olduğu bulunmuştur. Bu çalışma, KSS algısı ve iş becerikliliğinin iş performansının öncülleri olduğu sonucunu bularak literatüre katkıda bulunmaktadır.

Kaynakça

  • Aguinis, H., ve Glavas, A. (2019). On corporate social responsibility, sensemaking, and the search for meaningfulness through work. Journal of Management, 45(3), 1057–1086. https://doi.org/10.1177/0149206317691575
  • Al-Ghazali, B. M. ve Sohail, M. S. (2021). The Impact of Employees’ Perceptions of CSR on Career Satisfaction: Evidence from Saudi Arabia. Sustainability, 13(9), 5235. https://doi.org/10.3390/su13095235
  • Andersen, B. (2004). Bringing business ethics to life: achieving corporate social responsibility, Quality Press, USA
  • Asante Boadi, E., He, Z., Bosompem, J., Opata, C. N., ve Boadi, E. K. (2020). Employees’ perception of corporate social responsibility (CSR) and its effects on internal outcomes. The Service Industries Journal, 1–23. https://doi.org/10.1080/02642069.2019.1606906
  • Bagozzi, R.P. ve Yi, Y. (1988). On the evaluation of structural equation models. Journal of Academy of Marketing Science, 16(1), 74–97.
  • Bakker, A. B., Tims, M., ve Derks, D. (2012). Proactive personality and job performance: The role of job crafting and work engagement. Human Relations, 65(10), 1359–1378. https://doi.org/10.1177/0018726712453471
  • Blau, P. M. (1964). Exchange and power in social life. New York, NY: Wiley
  • Borman, W. C. ve Motowidlo, S. J. (1993). Expanding the criterion domain to include elements of contextual performance. In N. Schmitt, & W. C. Borman (Eds.), Personnel selection in organizations (pp. 71–98). San Francisco, CA: Jossey-Bass
  • Buluç, B. ve Ersoy Kart, M. (2020). Araştırma görevlilerinde iş becerikliliği ve işle bütünleşme arasındaki ilişki, Gazi Üniversitesi Gazi Eğitim Fakültesi Dergisi, 40(2), 591-619.
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  • Carmeli, A., Gilat, G. ve Waldman, D.A. (2007). The role of perceived organizational performance in organizational identification, adjustment and job performance. Journal of Management Studies , 44, 972–992.
  • Chaudhary, R. ve Akhouri, A. (2019). CSR perceptions and employee creativity: examining serial mediation effects of meaningfulness and work engagement", Social Responsibility Journal15(1): 61-74. https://doi.org/10.1108/SRJ-01-2018-0018
  • Chatzopoulou, E.-C., Manolopoulos, D., ve Agapitou, V. (2021). Corporate social responsibility and employee outcomes: ınterrelations of external and ınternal orientations with job satisfaction and organizational commitment. Journal of Business Ethics. https://doi.org/10.1007/s10551-021-04872-7
  • Chou, E.-Y., Liang, H.-Y. ve Lin, J.-S.C. (2021). Believe to go the extra mile: the influence of internal CSR initiatives on service employee organizational citizenship behaviors. Journal of Service Theory and Practice, 31(6): 845-867. https://doi.org/10.1108/JSTP-08-2019-0178
  • Crant, J. M. (2000). Proactive behavior in organizations. Journal of Management, 26(3), 435- 462.
  • Çolakoğlu, E. Ve Bozkurt, İ. (2021). Algılanan hizmet kalitesinin tutum üzerine etkisinde hastane türünün düzenleyişi etkisi. Journal of Emergıng Economıes and Polıcy, 6(2):151-161.
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  • Orlitzky, M., Schmidt, F.L. ve Rynes, S.L. (2003). Corporate social and financial performance: A meta-analysis. Organization Studies 24, 403–441
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  • Wrzesniewski, A. ve Dutton, J.E. (2001). Crafting a job: revisioning employees as active crafters of their work. Academy of Management Review, 26(2): 179-201.
  • Yaşlıoğlu, M. M. (2017). Sosyal bilimlerde faktör analizi ve geçerlilik: keşfedici ve doğrulayıcı faktör analizlerinin kullanılması, İstanbul Üniversitesi İşletme Fakültesi Dergisi, 46, Özel Sayı, 74-85
  • Ying, M., Shan, H. ve Tikuye, G.A. (2021). How do stakeholder pressures affect corporate social responsibility adoption? Evidence from Chinese manufacturing enterprises in Ethiopia. Sustainability, 14, 443. https://doi.org/ 10.3390/su14010443
  • Yoon, B., ve Chung, Y. (2018). The effects of corporate social responsibility on firm performance: A stakeholder approach. Journal of Hospitality and Tourism Management, 37, 89–96. https://doi.org/10.1016/j.jhtm.2018.10.005
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  • Zhu, Q., Liu, J., ve Lai, K. (2016). Corporate social responsibility practices and performance improvement among Chinese national state-owned enterprises. International Journal of Production Economics, 171, 417–426. https://doi.org/10.1016/j.ijpe.2015.08.005
Toplam 92 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular İşletme
Bölüm Araştırma Makaleleri
Yazarlar

Cenk Tufan 0000-0002-2809-3996

Yayımlanma Tarihi 27 Şubat 2023
Gönderilme Tarihi 21 Kasım 2022
Yayımlandığı Sayı Yıl 2023

Kaynak Göster

APA Tufan, C. (2023). Çalışanların KSS Algıları, İş Becerikliliği ve İş Performansı Arasındaki İlişkileri Anlamaya Yönelik Ampirik Bir Araştırma. İktisadi İdari Ve Siyasal Araştırmalar Dergisi, 8(20), 69-86. https://doi.org/10.25204/iktisad.1208000
AMA Tufan C. Çalışanların KSS Algıları, İş Becerikliliği ve İş Performansı Arasındaki İlişkileri Anlamaya Yönelik Ampirik Bir Araştırma. İKTİSAD. Şubat 2023;8(20):69-86. doi:10.25204/iktisad.1208000
Chicago Tufan, Cenk. “Çalışanların KSS Algıları, İş Becerikliliği Ve İş Performansı Arasındaki İlişkileri Anlamaya Yönelik Ampirik Bir Araştırma”. İktisadi İdari Ve Siyasal Araştırmalar Dergisi 8, sy. 20 (Şubat 2023): 69-86. https://doi.org/10.25204/iktisad.1208000.
EndNote Tufan C (01 Şubat 2023) Çalışanların KSS Algıları, İş Becerikliliği ve İş Performansı Arasındaki İlişkileri Anlamaya Yönelik Ampirik Bir Araştırma. İktisadi İdari ve Siyasal Araştırmalar Dergisi 8 20 69–86.
IEEE C. Tufan, “Çalışanların KSS Algıları, İş Becerikliliği ve İş Performansı Arasındaki İlişkileri Anlamaya Yönelik Ampirik Bir Araştırma”, İKTİSAD, c. 8, sy. 20, ss. 69–86, 2023, doi: 10.25204/iktisad.1208000.
ISNAD Tufan, Cenk. “Çalışanların KSS Algıları, İş Becerikliliği Ve İş Performansı Arasındaki İlişkileri Anlamaya Yönelik Ampirik Bir Araştırma”. İktisadi İdari ve Siyasal Araştırmalar Dergisi 8/20 (Şubat 2023), 69-86. https://doi.org/10.25204/iktisad.1208000.
JAMA Tufan C. Çalışanların KSS Algıları, İş Becerikliliği ve İş Performansı Arasındaki İlişkileri Anlamaya Yönelik Ampirik Bir Araştırma. İKTİSAD. 2023;8:69–86.
MLA Tufan, Cenk. “Çalışanların KSS Algıları, İş Becerikliliği Ve İş Performansı Arasındaki İlişkileri Anlamaya Yönelik Ampirik Bir Araştırma”. İktisadi İdari Ve Siyasal Araştırmalar Dergisi, c. 8, sy. 20, 2023, ss. 69-86, doi:10.25204/iktisad.1208000.
Vancouver Tufan C. Çalışanların KSS Algıları, İş Becerikliliği ve İş Performansı Arasındaki İlişkileri Anlamaya Yönelik Ampirik Bir Araştırma. İKTİSAD. 2023;8(20):69-86.


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