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ABUSIVE SUPERVISION AND REVENGE INTENTION: THE MEDIATING ROLE OF PERCEIVED VICTIMIZATION AND THE MODERATING ROLE OF ANGER

Yıl 2021, Cilt: 10 Sayı: 1, 135 - 151, 30.06.2021

Öz

Abusive supervision defined as employees’ perceptions regarding to verbal/nonverbal aggression (excluding physical contact) they are exposed to by their immediate supervisors have detrimental outcomes both for employees and organizations. In this study, whether abusive supervision is related to supervisor-directed revenge intention via perceived victimization was investigated. In addition, the moderating role of anger on both perceived victimization-revenge intention relationship and the indirect effect of abusive supervision on revenge intention was examined. Field study was conducted on blue collar workers in manufacturing firms. Study findings demonstrated that abusive supervision triggers supervisor-directed revenge intention via perceived direct victimization. The mediating effect of perceived indirect victimization was found to be non-significant. Moreover, it was found that perceived direct victimization has a stronger positive effect on supervisor-directed revenge intention for employees high in trait anger and as trait anger increases from moderate to high, the indirect effect of abusive supervision on revenge intention (via perceived direct victimization) increases. 

Kaynakça

  • An, M., Boyajian, M. E., O’Brien, K. E. (2016). Perceived Victimization as The Mechanism Underlying the Relationship Between Work Stressors and Counterproductive Work Behaviors. Human Performance, 29(5), pp.347-361
  • Aquino, K., Grover, S. L., Bradfield, M., Allen, D. G. (1999). The Effects of Negative Affectivity Hierarchical Status, and Self-Determination on Workplace Victimization. The Academy of Management Journal, 42(3), pp.260-272
  • Aquino, K. (2000). Structural and individual determinants of workplace victimization: The effects of hierarchical status and conflict management style. Journal of Management, 26(2), pp.171-193
  • Aquino, K., Bradfield, M. (2000). Perceived Victimization in the Workplace: The Role of Situational Factors and Victim Characteristics. Organization Science, 11(5), pp.525-537
  • Aquino, K., Tripp, T. M., Bies, R. J. (2001). How Employees Respond to Personal Offense: The Effects of Blame Attribution, Victim Status, and Offender Status on Revenge and Reconciliation in the Workplace. Journal of Applied Psychology, 86(1), pp.52-59
  • Aquiono, K., Byron, K. (2002). Dominating Interpersonal Behavior and Perceived Victimization in Groups: Evidence For a Curvilinear Relationship. Journal of Management, 28(1), pp.69-87
  • Aquino, K., Thau, S. (2009). Workplace victimization: Aggression from the target’s perspective. Annual Review of Psychology, 60(1), pp.717-741
  • Barcley, L. J., Skarlicki, D. P., Pugh, S. D. (2005). Exploring the Role of Emotions in Injustice Perceptions and Retaliation. Journal of Applied Psychology, 90(4), pp.629-643
  • Barclay, L. J., Aquino, K. (2011). Workplace aggression and violence. İçinde S. Zedeck (Ed.), APA Handbook of Industrial and Organizational Psychology, Vol. 3: Maintaining, Expanding, And Contracting the Organization (pp. 615–640). Washington, DC: American Psychological Associatio
  • Bolat, O. İ., Bolat, T., Seymen, O., Yüksel, M. (2017). İstismarcı Yönetim ve Tükenmişlik: Lider-Üye Etkileşimi ve Güç Mesafesinin Düzenleyici Etkisi. Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 20(38), ss.123-161
  • Bowling, N.A., Beehr, T. A. (2006). Workplace Harassment from the Victim’s Perspective: A Theoretical Model and Meta-Analysis. Journal of Applied. Psychology, 91 (5), pp.998-1012
  • Bradfield, M., Aquino, K. (1999). The Effects of Blame Attributions and Offender Likableness on Revenge and Forgiveness in the Workplace. Journal of Management, Vol.25, pp.607-631
  • Bryne, B. M. (2016). Structural Equation Modeling with AMOS: Basic Concepts, Applications, and Programming. 3rd edition, New York: Routledge
  • Bulkan, S. (2017). The Psychopathic Manager Behavior and The Employee Workplace Deviance: The Mediating Role of Revenge Motive, The Moderating Roles of Core Self-Evaluations and Attitude Importance. Marmara Üniversitesi Sosyal Bilimler Enstitüsü İngilizce İşletme Anabilim Dalı Örgütsel Davranış Dilim Dalı, Doktora Tezi
  • Burton, J. P., Hoobler, J. M. (2011). Aggressive Reactions to Abusive Supervision: The Role of Interactional Justice and Narcissism. Scandinavian Journal of Psychology, Vol.52, pp.389-398
  • Crowne, D. P. ve Marlowe, D. (1960). A New Scale of Social Desirability Independent of Psychopathology. Journal of Consulting Psychology, Vol. 24, pp.349-354
  • Coyne, I., Chong, P. S. L., Seigne, E., Randall, P. (2003). Self and Peer Nominations of Bullying: An Analysis of Incident Rates, Individual Differences, and Perceptions of the Working Environment. European Journal of Work and Organizational Psychology, Vol.12, pp.209–228
  • Deffenbacher, J.L., Oetting, E.R., Thwaites, G.A., Lynch, R.S., Baker, D.A., Stark, R.S., Bert, S., Thacker, S., Eiswerth-Cox, L. (1996). State-Trait Anger Theory and the Utility of the Trait Anger Scale. Journal of Counselling Psychology, 43(2), pp.131-148
  • Domagalski, T. A., Steelman, L. A. (2005). The Impact of Work Events and Disposition on the Experience and Expression of Employee Anger. Organizational Analysis, 13(1), pp.31-52
  • Douglas, S. C., & Martinko, M. J. (2001). Exploring the role of individual differences in the predictions of workplace aggression. Journal of Applied Psychology, 86, 547–559.
  • Dupr´e, K. E., Inness M., Connelly C. E., Barling, J, Hoption C. (2006). Workplace Aggression in Teenage Part-Time Employees. Journal of Applied Psychology, Vol.91, pp.987-997
  • Erbay, E. Ö. (2018). Investigation of Organizational Prisonization As A New Conception and An Examination of Its Antecedents and Consequences. Marmara Üniversitesi Sosyal Bilimler Enstitüsü İngilizce İşletme Anabilim Dalı Örgütsel Davranış Dilim Dalı, Doktora Tezi
  • Fornell, C., Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), pp.39-50
  • Fox, S., Spector, P. E. (1999). A Model of Work Frustration-Aggression. Journal of Organizational Behavior, Vol.20, pp. 915–931
  • Garcia, P. R. M. J., Wang, L., Lu, V., Kiazad, K., Restubog, S. L. D. (2015). When Victims Become Culprits: The Role of Subordinates’ Neuroticism in the Relationship Between Abusive Supervision and Workplace Deviance. Personality and Individual Differences, Vol.72, pp.225-229
  • Gibson, D. E., Callister, R. R. (2010). Anger in Organizations: Review and Integration. Journal of Management, 36(1), pp.66-93
  • Gollwitzer, M., Denzler, M. (2009). What makes revenge sweet: Seeing the offender suffer or delivering a message. Journal of Experimental Social Psychology, Vol.45, pp.840-844k
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  • Hershcovis, A. S., Turner, K., Barling, J., Arnold, K. A., Dupre, K. E., Inness, M., LeBlanc, M. M., Sivanathan, N. (2007). Predicting Workplace Aggression: A Meta-Analysis. Journal of Applied Psychology, 92(1), pp.228-238
  • Ilie, A., Penney, L. M., Ispas, D., Iliescu, D. (2012). The role of Trait Anger in the Relationship Between Stressors and Counterproductive Work Behaviors: Convergent Findings From Multiple Studies and Methodologies. Applied Psychology: An International Review, 61(3), pp.415-436
  • Jackson, J. C., Choi, V. K., Gelfand, M. J. (2019). Revenge: A Multilevel Review and Synthesis. Annual Review of Psychology, Vol.70, pp.319-345
  • Jones, D. A. (2004). Toward a better understanding of fairness in the workplace: Attitude strength, predictive asymmetry, and the revenge motive. Canada: University of Calgary, Doctoral Thesis
  • Jones, D. A. (2009). Getting Even with One’s Supervisor and One’s Organization: Relationships among Types of Injustice, Desires for Revenge, and Counterproductive Work Behaviors. Journal of Organizational Behavior, Vol.30, pp.525-542
  • Jones, D. A. (2011). Getting even for interpersonal mistreatment in the workplace: Triggers of revenge motives and behavior. In J. Greenberg (Ed.), Insidious Workplace Behavior, (pp.101-147), New York: Psychology Press
  • Karacaoğlu, K., Aksoy, S., Şahin, S. (2018). Örgütlerde Algılanan Mağduriyetin İntikam Niyetine Etkisinde İşyeri Arkadaşlığının Düzenleyici Rolü: Kayseri’de Bir İşletme Uygulaması. 6. Örgütsel Davranış Kongresi Bildiriler Kitabı, 2-3 Kasım, Isparta
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İSTİSMARCI YÖNETİM VE İNTİKAM NİYETİ: MAĞDURİYET ALGISININ ARACI, SÜREKLİ ÖFKENİN DÜZENLEYİCİ ROLÜ

Yıl 2021, Cilt: 10 Sayı: 1, 135 - 151, 30.06.2021

Öz

İstismarcı yönetim, çalışanların yöneticilerinin sürekli olarak sözlü veya sözsüz düşmanca davranışlarına maruz kaldıklarına ilişkin algılamaları olarak tanımlanmakta; hem işgören hem de örgüt açısından arzu edilmeyen bazı sonuçları beraberinde getirmektedir. Bu çalışmada, istismarcı yönetimin algılanan mağduriyet aracılığıyla çalışanlarda yöneticiye karşı intikam alma niyetini tetikleyip tetiklemediği incelenmiştir. Bununla birlikte, kişinin ne sıklıkta, ne kadar yoğun ve uzun bir süre ile öfke duygusunu yaşadığını ifade eden ve bir kişilik özelliği olan sürekli öfkenin hem algılanan mağduriyet-intikam niyeti ilişkisinde hem de istismarcı yönetimin intikam niyeti üzerine dolaylı etkisinde düzenleyici bir rol oynayıp oynamadığı test edilmiştir. Saha araştırması, imalat sektöründe çalışan mavi yakalılar üzerinde yürütülmüştür. Elde edilen bulgular, istismarcı yönetimin algılanan doğrudan mağduriyet aracılığıyla yöneticiye karşı intikam alma niyetini tetiklediğini göstermiştir. Algılanan dolaylı mağduriyetin ise aracılık etkisinin anlamlı olmadığı görülmüştür. Bununla birlikte, katılımcıların sürekli öfke düzeyinin yüksek olması halinde, algılanan doğrudan mağduriyet arttıkça, yöneticiye karşı intikam alma niyetinin daha fazla arttığı; sürekli öfke düzeyin orta ve yüksek olması halinde de istismarcı yönetimin intikam niyeti üzerindeki dolaylı etkisinin güçlendiği tespit edilmiştir.

Kaynakça

  • An, M., Boyajian, M. E., O’Brien, K. E. (2016). Perceived Victimization as The Mechanism Underlying the Relationship Between Work Stressors and Counterproductive Work Behaviors. Human Performance, 29(5), pp.347-361
  • Aquino, K., Grover, S. L., Bradfield, M., Allen, D. G. (1999). The Effects of Negative Affectivity Hierarchical Status, and Self-Determination on Workplace Victimization. The Academy of Management Journal, 42(3), pp.260-272
  • Aquino, K. (2000). Structural and individual determinants of workplace victimization: The effects of hierarchical status and conflict management style. Journal of Management, 26(2), pp.171-193
  • Aquino, K., Bradfield, M. (2000). Perceived Victimization in the Workplace: The Role of Situational Factors and Victim Characteristics. Organization Science, 11(5), pp.525-537
  • Aquino, K., Tripp, T. M., Bies, R. J. (2001). How Employees Respond to Personal Offense: The Effects of Blame Attribution, Victim Status, and Offender Status on Revenge and Reconciliation in the Workplace. Journal of Applied Psychology, 86(1), pp.52-59
  • Aquiono, K., Byron, K. (2002). Dominating Interpersonal Behavior and Perceived Victimization in Groups: Evidence For a Curvilinear Relationship. Journal of Management, 28(1), pp.69-87
  • Aquino, K., Thau, S. (2009). Workplace victimization: Aggression from the target’s perspective. Annual Review of Psychology, 60(1), pp.717-741
  • Barcley, L. J., Skarlicki, D. P., Pugh, S. D. (2005). Exploring the Role of Emotions in Injustice Perceptions and Retaliation. Journal of Applied Psychology, 90(4), pp.629-643
  • Barclay, L. J., Aquino, K. (2011). Workplace aggression and violence. İçinde S. Zedeck (Ed.), APA Handbook of Industrial and Organizational Psychology, Vol. 3: Maintaining, Expanding, And Contracting the Organization (pp. 615–640). Washington, DC: American Psychological Associatio
  • Bolat, O. İ., Bolat, T., Seymen, O., Yüksel, M. (2017). İstismarcı Yönetim ve Tükenmişlik: Lider-Üye Etkileşimi ve Güç Mesafesinin Düzenleyici Etkisi. Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 20(38), ss.123-161
  • Bowling, N.A., Beehr, T. A. (2006). Workplace Harassment from the Victim’s Perspective: A Theoretical Model and Meta-Analysis. Journal of Applied. Psychology, 91 (5), pp.998-1012
  • Bradfield, M., Aquino, K. (1999). The Effects of Blame Attributions and Offender Likableness on Revenge and Forgiveness in the Workplace. Journal of Management, Vol.25, pp.607-631
  • Bryne, B. M. (2016). Structural Equation Modeling with AMOS: Basic Concepts, Applications, and Programming. 3rd edition, New York: Routledge
  • Bulkan, S. (2017). The Psychopathic Manager Behavior and The Employee Workplace Deviance: The Mediating Role of Revenge Motive, The Moderating Roles of Core Self-Evaluations and Attitude Importance. Marmara Üniversitesi Sosyal Bilimler Enstitüsü İngilizce İşletme Anabilim Dalı Örgütsel Davranış Dilim Dalı, Doktora Tezi
  • Burton, J. P., Hoobler, J. M. (2011). Aggressive Reactions to Abusive Supervision: The Role of Interactional Justice and Narcissism. Scandinavian Journal of Psychology, Vol.52, pp.389-398
  • Crowne, D. P. ve Marlowe, D. (1960). A New Scale of Social Desirability Independent of Psychopathology. Journal of Consulting Psychology, Vol. 24, pp.349-354
  • Coyne, I., Chong, P. S. L., Seigne, E., Randall, P. (2003). Self and Peer Nominations of Bullying: An Analysis of Incident Rates, Individual Differences, and Perceptions of the Working Environment. European Journal of Work and Organizational Psychology, Vol.12, pp.209–228
  • Deffenbacher, J.L., Oetting, E.R., Thwaites, G.A., Lynch, R.S., Baker, D.A., Stark, R.S., Bert, S., Thacker, S., Eiswerth-Cox, L. (1996). State-Trait Anger Theory and the Utility of the Trait Anger Scale. Journal of Counselling Psychology, 43(2), pp.131-148
  • Domagalski, T. A., Steelman, L. A. (2005). The Impact of Work Events and Disposition on the Experience and Expression of Employee Anger. Organizational Analysis, 13(1), pp.31-52
  • Douglas, S. C., & Martinko, M. J. (2001). Exploring the role of individual differences in the predictions of workplace aggression. Journal of Applied Psychology, 86, 547–559.
  • Dupr´e, K. E., Inness M., Connelly C. E., Barling, J, Hoption C. (2006). Workplace Aggression in Teenage Part-Time Employees. Journal of Applied Psychology, Vol.91, pp.987-997
  • Erbay, E. Ö. (2018). Investigation of Organizational Prisonization As A New Conception and An Examination of Its Antecedents and Consequences. Marmara Üniversitesi Sosyal Bilimler Enstitüsü İngilizce İşletme Anabilim Dalı Örgütsel Davranış Dilim Dalı, Doktora Tezi
  • Fornell, C., Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), pp.39-50
  • Fox, S., Spector, P. E. (1999). A Model of Work Frustration-Aggression. Journal of Organizational Behavior, Vol.20, pp. 915–931
  • Garcia, P. R. M. J., Wang, L., Lu, V., Kiazad, K., Restubog, S. L. D. (2015). When Victims Become Culprits: The Role of Subordinates’ Neuroticism in the Relationship Between Abusive Supervision and Workplace Deviance. Personality and Individual Differences, Vol.72, pp.225-229
  • Gibson, D. E., Callister, R. R. (2010). Anger in Organizations: Review and Integration. Journal of Management, 36(1), pp.66-93
  • Gollwitzer, M., Denzler, M. (2009). What makes revenge sweet: Seeing the offender suffer or delivering a message. Journal of Experimental Social Psychology, Vol.45, pp.840-844k
  • Hair, J., Black, W., Babin, B., & Anderson, R. (2010). Multivariate data analysis, 7th edition, Upper Saddle River, NJ: Prentice-Hall Inc.
  • Hayes, A. F. (2018). Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach. 2nd edition, Guilford Publications, New York
  • Henle, C. A., Gross, M. A. (2013). What Have I Done to Deserve This? Effects of Employee Personality and Emotion on Abusive Supervision. Journal of Business Ethics, 122(3), pp.461-474
  • Hershcovis, A. S., Turner, K., Barling, J., Arnold, K. A., Dupre, K. E., Inness, M., LeBlanc, M. M., Sivanathan, N. (2007). Predicting Workplace Aggression: A Meta-Analysis. Journal of Applied Psychology, 92(1), pp.228-238
  • Ilie, A., Penney, L. M., Ispas, D., Iliescu, D. (2012). The role of Trait Anger in the Relationship Between Stressors and Counterproductive Work Behaviors: Convergent Findings From Multiple Studies and Methodologies. Applied Psychology: An International Review, 61(3), pp.415-436
  • Jackson, J. C., Choi, V. K., Gelfand, M. J. (2019). Revenge: A Multilevel Review and Synthesis. Annual Review of Psychology, Vol.70, pp.319-345
  • Jones, D. A. (2004). Toward a better understanding of fairness in the workplace: Attitude strength, predictive asymmetry, and the revenge motive. Canada: University of Calgary, Doctoral Thesis
  • Jones, D. A. (2009). Getting Even with One’s Supervisor and One’s Organization: Relationships among Types of Injustice, Desires for Revenge, and Counterproductive Work Behaviors. Journal of Organizational Behavior, Vol.30, pp.525-542
  • Jones, D. A. (2011). Getting even for interpersonal mistreatment in the workplace: Triggers of revenge motives and behavior. In J. Greenberg (Ed.), Insidious Workplace Behavior, (pp.101-147), New York: Psychology Press
  • Karacaoğlu, K., Aksoy, S., Şahin, S. (2018). Örgütlerde Algılanan Mağduriyetin İntikam Niyetine Etkisinde İşyeri Arkadaşlığının Düzenleyici Rolü: Kayseri’de Bir İşletme Uygulaması. 6. Örgütsel Davranış Kongresi Bildiriler Kitabı, 2-3 Kasım, Isparta
  • Lazarus R. S, Folkman S. (1984). Stress, Appraisal, and Coping. New York: Springer
  • Lian, H., Ferris, D. L., Brown, D. J. (2012). Does Power Distance Exacerbate or Mitigate the Effects of Abusive Supervision? It Depends on The Outcome. Journal of Applied Psychology, Vol.97, pp.107-123
  • Mackey, J. D., Frieder, R. E., Brees, J. R., Martinko, M. J. (2017). Abusive Supervision: A Meta-Analysis and Empirical Review. Journal of Management, 43(6), pp.1940-1965
  • Martinko, M. J., Harvey, P., Brees, J. R., Mackey, J. (2013). A Review of Abusive Supervision Research. Journal of Organizational Behavior, Vol.34, pp.120-137
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  • Özdevedicioğlu, M., Çelik, C. (2009). Örgüt Kültürü Tipleri İtibariyle Bireylerin Algıladıkları Mağduriyet Farklılıklarını Belirlemeye Yönelik Bir Araştırma. Atatürk Üniversitesi İktisadi İdari Bilimler Fakültesi Dergisi, 23(1), ss.95-111
  • Özer, K. (1994). Sürekli Öfke (SL-Öfke) ve Öfke İfade Tarzı (Öfke-Tarz) Ölçekleri Ön Çalışması. Türk Psikoloji Dergisi, 9(31), ss. 26-35
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Toplam 69 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Makaleler
Yazarlar

Şeyda Nur Seçkin 0000-0002-2313-1340

Yayımlanma Tarihi 30 Haziran 2021
Gönderilme Tarihi 25 Ocak 2021
Yayımlandığı Sayı Yıl 2021 Cilt: 10 Sayı: 1

Kaynak Göster

APA Seçkin, Ş. N. (2021). İSTİSMARCI YÖNETİM VE İNTİKAM NİYETİ: MAĞDURİYET ALGISININ ARACI, SÜREKLİ ÖFKENİN DÜZENLEYİCİ ROLÜ. İnönü Üniversitesi Uluslararası Sosyal Bilimler Dergisi, 10(1), 135-151.

İnönü Üniversitesi Uluslararası Sosyal Bilimler Dergisi 

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