THE DETERMINATION OF THE EFFECT ON BEHAVIORAL INTENTIONS OF THE HEDONIC AND UTILITARIAN CONSUMPTION TENDENCIES IN THE THERMAL TOURISM BUSINESS
Yıl 2015,
Cilt: 3 Sayı: 2, 123 - 142, 10.01.2016
Mehmet Emin Akkılıç
,
Hayal Çetintaş
Öz
The aim of this study is to determine whether there is an effect of the hedonic and utilitarion consumption tendencies on behavioral intentions in the thermal tourism business. A model, which is composed of hedonic consumption, utilitarian connsumption and behavioral intentions (recommend and revisiting) variables, was structured to achieve the aim of the study. The research was conducted in the thermal tourism business in Balikesir. Sample of the study determined with convenience sampling and data was collected from consumers of these businesses by using face to face survey method. The regression analysis was used to test the hypotheses regarding the model. The results of the study showed that some dimensions of the hedonic and utilitarian consumption has significant and positive effects on behavioral intentions.
Kaynakça
- Ahtola, O. T. 1985. Hedonic And Utilitarian Aspects Of Consumer Behavior: An Attitudinal perspective. Advances In Consumer Research, 12, 7-10.
- Alegre, J., Cladera, M., & Sard, M. 2013. Tourist Areas: Examining the effects of location attributes on tour operator package holiday prices. Tourism Management, 38, 131-141.
- Altunışık, R., Özdemir, Ş., & Torlak, Ö. 2002. Modern Pazarlama. İstanbul: Değişim Yayınları.
- Arnold, M. J. & Reynolds, K. E. 2003. Hedonic Shopping Motivations. Journal Of Retailing, 79, 77-95.
- Arnold, M.J. & Reynolds, K. E. 2012. Approach And Avoidance Motivation: Investigating Hedonic Consumption İn A Retail Setting. Journal Of Retailing, 88(3), 399-411.
- Anderson, D. E. 2010. Hotel Attributes And Hedonic Prices: An Analysis Of İnternet- Based Transactions İn Singapore's Market For Hotel Rooms.Ann Reg Sci, 44, 229-240.
- Anton C., Camarero C., & Rodriguez J. 2013. Usefulness, Enjoyment, And Self-Image Congruence: The Adoption Of E-Book Readers. Psychology And Marketing, 30(4), 372-384.
- Babin, B. J., Darden, W.R., & Griffin, M. 1994. Work And/Or Fun:Measuring Hedonic And Utilitarian Shopping Value. Journal Of Consumer Research, 20(4), 644656.
- Bitner, M., Booms, B., & Mohr, L. 1994. Critical Service Encounters: The Employee’s Viewpoint. Journal Of Marketing, 58(4), 95-106.
- Carpenter, J. M., Moore, M. & Fairhurst, A. E. 2005. Consumer Shopping Value For Retail Brands. Journal Of Fashion Marketing And Management , 9(1), 43-53.
- Carpenter J. M. & Moore M. 2009. Utilitarian And Hedonic Shopping Value in The US Discount Sector. Journal Of Retailing And Consumer Services, 16, 68-74.
- Chen, C. F. 2008. Investigating Structural Relationships Between Service Quality, Perceived Value, Satisfaction, And Behavioral İntentions For Air Passengers: Evidence From Taiwan. Transportation Research Part A: Policy And Practice, 42(4), 709-717.
- Chen, C. F. & Chen, F. S. 2010. Experience Quality, Perceived Value, Satisfaction And Behavioral İntentions For Heritage Tourists. Tourism Management, 31(1), 29-35.
- Cheng, T-M. & Lu ,C-C. 2013. Destination Image, Novelty, Hedonics, Perceived Value, And Revisiting Behavioral Intention For Island Tourism. Asia Pacific Journal Of Tourism Research. 8(7), 766-783.
- Childersa, T. L., Carr, C. L., Peck, J., & Carson, S.2001. Hedonic And Utilitarian Motivations For Online Retail Shopping Behavior. Journal Of Retailing, 77, 511- 535.
- Danaher, P. J. (1997). Using conjoint analysis to determine the relative importance of service attributes measured in customer satisfaction surveys. Journal of Retailing, 73(2), 235260.
- Dhar, R. & Nowlis, S. 2002. The Effects of Generating Options on Purchase Intent for Hedonic and Utilitarian Products. Advances in Consumer Research, 29, 460-462.
- Erkmen, T. & Yüksel, C. E. 2008. Tüketicilerin Alışveriş Davranış Biçimleri İle Demografik Ve Sosyo- Kültürel Özelliklerinin İncelenmesine Yönelik Bir Araştırma.Ege Akademik Bakış, 8(2), 683-727.
- İçöz, O. & Başarır, A. 1996. Seyahat Ve Turizm Araştırmalarında Anket Tekniğinin Kullanımı. Anatolia Turizm Araştırmaları Dergisi, 7(1/2), 14-23.
- Jang, S. & Namkung, Y. 2009. Perceived Quality, Emotions, And Behavioral İntentions: Application Of An Extended Mchrabian Russell Model To Restaurants. Journal Of Business Research, 62, 451-460.
- Kang, J. & Park-Poaps, H. 2010, “Hedonic And Utilitarian Shopping Motivations Of Fashion Leadership”, Journal Of Fashion Marketing And Management,14(2), 312-328.
- Khan ,U. & Urminsky, O. 2004. Navigating Between Virtues and Vices: Moderators of Decisions Involving Hedonic versus Utilitarian Choices. Advances in Consumer Research, 31, 358-361.
- Kim, H-S. 2006. Using Hedonic And Utilitarian Shopping Motivations To Profile Inner City Consumers. Journal Of Shopping Center Research, 13(1), 57-79.
- Knutson, B.J.1988. Frequent Travellers: Making Them Happy And Bringing Them Back. The Cornell Hotel And Restaurant Administration Quarterly, 29(1), 83-87.
- Kotler, P. 2000. Pazarlama Yönetimi, Nejat Mualimoğlu (Çev.) Milenium Baskı, İstanbul Beta Yayınları.
- Koo, D-M. & Ju, S-H. 2010. The International Effects Of Atmosherics And Perceptual Curiosity On Emotions And Online Shopping Intention. Computers İn Human Behavior, 26, 377-388.
- Kwon, O. & Wen, Y. 2010. An Empirical Study Of The Factors Affecting Social Network Service Use. Computers İn Human Behavior, 26(2), 254-263.
- Ladeira, W.J., Lubeck, R.M., & Araujo, C.F. 2013. Consumption Among Brazilian Women And The Role Of Persuasion: An Analysis Of Hedonic/Utilitarian Values in A Materialistic Scenario. Journal Of Management And Strategy, 4(2), 26-34.
- Lam S. Y., Shankar, V., Erramilli M.K., & Murthy B. 2004. Customer Value, Satisfaction, Loyalty, And Switching Costs: An Illustration From A Business-To-Business Service Context. Journal Of The Academy Of Marketing Science, 32(3), 293-311.
- Liu, Y. & Li, H. 2011. Exploring The İmpact Of Use Context On Mobile Hedonic Services Adoption: An Empirical Study On Mobile Gaming İn China. Computers İn Human Behavior, 27(2), 890-898.
- Lovelock, C. H. 1996. Services Marketing. (3rd Ed.), Upper Saddle River, Nj.: Prentice-Hall.
- Lunardo, R. & Mbengue, A. 2009. Perceived Control And Shopping Behavior: The Moderating Role Of The Level Of Utilitarian Motivational Orientataion. Journal Of Retailing And Consumer Services, 16, 434-441.
- Mangleburg, T. F., Sirgy, M. J., Grewal, D., Axsom, D., Hatzios, M., Claiborne, C. B., & Bogle, T. 1998. The Moderating Effect Of Prior Experience İn Consumers' Use Of User-İmage Based Versus Utilitarian Cues İn Brand Attitude. Journal Of Business And Psychology, 13(1), 101-113.
- McCleary, Ken W., Weaver, P.A., & Hutchinson, J. C. 1993. Hotel Selection Factors as they relate to business travel situations. Journal of Travel Research, 42-48.
- Murray, M. & Sproats, J.1990. The Disabled Traveller, Tourism And Disability in Australia. The Journal Of Tourism Studies, 1(1), 9-14.
- Nejati, M., & Moghaddam, P. 2012. Gender differences in hedonic values, utilitarian values and behavioural intentions of young consumers: insights from Iran. Young Consumers: Insight and Ideas for Responsible Marketers, 13(4), 337-344.
- Odabaşı, Y. & Barış, G. 2002. Tüketici Davranışı.(2. Baskı).İstanbul: Kapital Medya A.Ş.
- Özdemir, Ş. & Yaman, F. 2007. Hedonik Alışverişin Cinsiyete Göre Farklılaşması Üzerine Bir Araştırma. Eskişehir Osmangazi Üniversitesi İibf Dergisi, Ekim, 2(2), 81-91
- Ruys, H., Wei, S., & Muller, T. E. 1999. A Gap Analysis Of Perceptions Of Hotel Attributes By Marketing Managers And Older People İn Australia. Journal Of Marketing Practice: Applied Marketing Science, 5(6/7/8), 200-212.
- Ryu, K., Han, H., & Jang, S. 2010. Relationships Among Hedonic And Utilitarian Values, Satisfaction And Behavioral Intentions In The Fast-Casual Restaurant Industry. International Journal Of Contemporary Hospitality Management, 22(3), 416-432.
- Saleh, F. & Ryan, C. 1992. Client Perceptions Of Hotels, A Multi-Attribute Approach. Tourism Management, 13(2), 163-8.
- Sarkar, A. 2011. Impact Of Utilitarian And Hedonic Shopping Values On Individual’s Perceived Benefits And Risks İn Online Shopping. International Management Review, 7(1), 58-65.
- Schamel, H. 2012. Cnoidal Electron Hole Propagation: Trapping, The Forgotten Nonlinearity İn Plasma And Fluid Dynamics. Phys. Plasmas, 19(2), 02xxxx.
- Sheng, M.L. .2012. The Utilitarian And Social Dual Presence İn Web 2.0 Services, Total Quality Management & Business Excellence, 23(7-8), 875-890.
- Smith, A. K., Bolton, R. N., &Wagner, J. 1999. A Small Model Of Customer Satisfaction With Service Encounters Involving Failure And Recovery. Journal Of Marketing Research, 31(3), 356-372.
- Steinhart, Y., Ayalon, O., & Puterman, H. 2013. The Effect Of An Environmetntal Claim On Consumers' Perceptions About Luxury And Utilitarian Products. Journal Of Cleaner Production, 53, 277-286.
- Varinli, İ & Çakır, A. 2004. Hizmet Kalitesi, Değer, Hasta Tatmini Ve Davranışsal Niyetler Arasındaki İlişki- Kayseri'de Poliklinik Hastalarına Yönelik Bir Araştırma. Sosyal Bilimler Enstitüsü Dergisi, 17(2), 33-52.
- Voss, K. E., Spangenberg, E. R., & Grohmann, B. 2003. Measuring the hedonic and utilitarian dimensions of consumer attitude. Journal of marketing research, 310-320.
- Wei, S., Ruys, H., & Muller, T. E. 1999. A gap analysis of perceptions of hotel attributes by marketing managers and older people in Australia. Journal of Marketing Practice, 5(6/7/8), 200-212.
- Yang, Z. & Peterson, R. T. 2004. Customer perceived value, satisfaction, and loyalty: the role of switching costs. Psychology and Marketing, 21(10), 799-822.
- Zhang, H., Zhang, J., Lu, S., Cheng, S., & Zhang, J. 2011. Modeling Hotel Room Price With Geographically Weighted Regression. International Journal Of Hospitality Management, 30, 1036- 1043.
TERMAL TURİZM İŞLETMELERİNDE HEDONİK VE FAYDACI TÜKETİM EĞİLİMİNİN DAVRANIŞSAL NİYETLER ÜZERİNE ETKİSİ
Yıl 2015,
Cilt: 3 Sayı: 2, 123 - 142, 10.01.2016
Mehmet Emin Akkılıç
,
Hayal Çetintaş
Öz
Bu çalışmanın amacı, termal turizm işletmelerinde hedonik ve faydacı tüketim eğiliminin davranışsal niyetler üzerindeki etkisini tespit etmektir. Çalışmanın amacına ulaşmak için hedonik ve faydacı tüketim ile davranışsal niyetler (başkasına önerme ve yeniden ziyaret etme) değişkenleri kullanılarak bir model oluşturulmuştur. Araştırma Balıkesir ilinde faaliyet gösteren termal turizm işletmelerinde yapılmıştır. Bu işletmelerden hizmet alan ve kolayda örnekleme yöntemi ile seçilen 550 kişi ile yüz yüze görüşülerek veriler elde edilmiştir. Modele ilişkin hipotezleri test etmek için regresyon analizi kullanılmıştır. Yapılan istatistiksel analizler sonucunda, hedonik tüketim ile faydacı tüketim değişkenlerinin bazı boyutlarının davranışsal niyetler üzerinde anlamlı ve pozitif bir etkisinin olduğu tespit edilmiştir. Bazı boyutların ise davranışsal niyetler üzerinde herhangi bir anlamlı ve pozitif etkisinin olmadığı görülmüştür.
Kaynakça
- Ahtola, O. T. 1985. Hedonic And Utilitarian Aspects Of Consumer Behavior: An Attitudinal perspective. Advances In Consumer Research, 12, 7-10.
- Alegre, J., Cladera, M., & Sard, M. 2013. Tourist Areas: Examining the effects of location attributes on tour operator package holiday prices. Tourism Management, 38, 131-141.
- Altunışık, R., Özdemir, Ş., & Torlak, Ö. 2002. Modern Pazarlama. İstanbul: Değişim Yayınları.
- Arnold, M. J. & Reynolds, K. E. 2003. Hedonic Shopping Motivations. Journal Of Retailing, 79, 77-95.
- Arnold, M.J. & Reynolds, K. E. 2012. Approach And Avoidance Motivation: Investigating Hedonic Consumption İn A Retail Setting. Journal Of Retailing, 88(3), 399-411.
- Anderson, D. E. 2010. Hotel Attributes And Hedonic Prices: An Analysis Of İnternet- Based Transactions İn Singapore's Market For Hotel Rooms.Ann Reg Sci, 44, 229-240.
- Anton C., Camarero C., & Rodriguez J. 2013. Usefulness, Enjoyment, And Self-Image Congruence: The Adoption Of E-Book Readers. Psychology And Marketing, 30(4), 372-384.
- Babin, B. J., Darden, W.R., & Griffin, M. 1994. Work And/Or Fun:Measuring Hedonic And Utilitarian Shopping Value. Journal Of Consumer Research, 20(4), 644656.
- Bitner, M., Booms, B., & Mohr, L. 1994. Critical Service Encounters: The Employee’s Viewpoint. Journal Of Marketing, 58(4), 95-106.
- Carpenter, J. M., Moore, M. & Fairhurst, A. E. 2005. Consumer Shopping Value For Retail Brands. Journal Of Fashion Marketing And Management , 9(1), 43-53.
- Carpenter J. M. & Moore M. 2009. Utilitarian And Hedonic Shopping Value in The US Discount Sector. Journal Of Retailing And Consumer Services, 16, 68-74.
- Chen, C. F. 2008. Investigating Structural Relationships Between Service Quality, Perceived Value, Satisfaction, And Behavioral İntentions For Air Passengers: Evidence From Taiwan. Transportation Research Part A: Policy And Practice, 42(4), 709-717.
- Chen, C. F. & Chen, F. S. 2010. Experience Quality, Perceived Value, Satisfaction And Behavioral İntentions For Heritage Tourists. Tourism Management, 31(1), 29-35.
- Cheng, T-M. & Lu ,C-C. 2013. Destination Image, Novelty, Hedonics, Perceived Value, And Revisiting Behavioral Intention For Island Tourism. Asia Pacific Journal Of Tourism Research. 8(7), 766-783.
- Childersa, T. L., Carr, C. L., Peck, J., & Carson, S.2001. Hedonic And Utilitarian Motivations For Online Retail Shopping Behavior. Journal Of Retailing, 77, 511- 535.
- Danaher, P. J. (1997). Using conjoint analysis to determine the relative importance of service attributes measured in customer satisfaction surveys. Journal of Retailing, 73(2), 235260.
- Dhar, R. & Nowlis, S. 2002. The Effects of Generating Options on Purchase Intent for Hedonic and Utilitarian Products. Advances in Consumer Research, 29, 460-462.
- Erkmen, T. & Yüksel, C. E. 2008. Tüketicilerin Alışveriş Davranış Biçimleri İle Demografik Ve Sosyo- Kültürel Özelliklerinin İncelenmesine Yönelik Bir Araştırma.Ege Akademik Bakış, 8(2), 683-727.
- İçöz, O. & Başarır, A. 1996. Seyahat Ve Turizm Araştırmalarında Anket Tekniğinin Kullanımı. Anatolia Turizm Araştırmaları Dergisi, 7(1/2), 14-23.
- Jang, S. & Namkung, Y. 2009. Perceived Quality, Emotions, And Behavioral İntentions: Application Of An Extended Mchrabian Russell Model To Restaurants. Journal Of Business Research, 62, 451-460.
- Kang, J. & Park-Poaps, H. 2010, “Hedonic And Utilitarian Shopping Motivations Of Fashion Leadership”, Journal Of Fashion Marketing And Management,14(2), 312-328.
- Khan ,U. & Urminsky, O. 2004. Navigating Between Virtues and Vices: Moderators of Decisions Involving Hedonic versus Utilitarian Choices. Advances in Consumer Research, 31, 358-361.
- Kim, H-S. 2006. Using Hedonic And Utilitarian Shopping Motivations To Profile Inner City Consumers. Journal Of Shopping Center Research, 13(1), 57-79.
- Knutson, B.J.1988. Frequent Travellers: Making Them Happy And Bringing Them Back. The Cornell Hotel And Restaurant Administration Quarterly, 29(1), 83-87.
- Kotler, P. 2000. Pazarlama Yönetimi, Nejat Mualimoğlu (Çev.) Milenium Baskı, İstanbul Beta Yayınları.
- Koo, D-M. & Ju, S-H. 2010. The International Effects Of Atmosherics And Perceptual Curiosity On Emotions And Online Shopping Intention. Computers İn Human Behavior, 26, 377-388.
- Kwon, O. & Wen, Y. 2010. An Empirical Study Of The Factors Affecting Social Network Service Use. Computers İn Human Behavior, 26(2), 254-263.
- Ladeira, W.J., Lubeck, R.M., & Araujo, C.F. 2013. Consumption Among Brazilian Women And The Role Of Persuasion: An Analysis Of Hedonic/Utilitarian Values in A Materialistic Scenario. Journal Of Management And Strategy, 4(2), 26-34.
- Lam S. Y., Shankar, V., Erramilli M.K., & Murthy B. 2004. Customer Value, Satisfaction, Loyalty, And Switching Costs: An Illustration From A Business-To-Business Service Context. Journal Of The Academy Of Marketing Science, 32(3), 293-311.
- Liu, Y. & Li, H. 2011. Exploring The İmpact Of Use Context On Mobile Hedonic Services Adoption: An Empirical Study On Mobile Gaming İn China. Computers İn Human Behavior, 27(2), 890-898.
- Lovelock, C. H. 1996. Services Marketing. (3rd Ed.), Upper Saddle River, Nj.: Prentice-Hall.
- Lunardo, R. & Mbengue, A. 2009. Perceived Control And Shopping Behavior: The Moderating Role Of The Level Of Utilitarian Motivational Orientataion. Journal Of Retailing And Consumer Services, 16, 434-441.
- Mangleburg, T. F., Sirgy, M. J., Grewal, D., Axsom, D., Hatzios, M., Claiborne, C. B., & Bogle, T. 1998. The Moderating Effect Of Prior Experience İn Consumers' Use Of User-İmage Based Versus Utilitarian Cues İn Brand Attitude. Journal Of Business And Psychology, 13(1), 101-113.
- McCleary, Ken W., Weaver, P.A., & Hutchinson, J. C. 1993. Hotel Selection Factors as they relate to business travel situations. Journal of Travel Research, 42-48.
- Murray, M. & Sproats, J.1990. The Disabled Traveller, Tourism And Disability in Australia. The Journal Of Tourism Studies, 1(1), 9-14.
- Nejati, M., & Moghaddam, P. 2012. Gender differences in hedonic values, utilitarian values and behavioural intentions of young consumers: insights from Iran. Young Consumers: Insight and Ideas for Responsible Marketers, 13(4), 337-344.
- Odabaşı, Y. & Barış, G. 2002. Tüketici Davranışı.(2. Baskı).İstanbul: Kapital Medya A.Ş.
- Özdemir, Ş. & Yaman, F. 2007. Hedonik Alışverişin Cinsiyete Göre Farklılaşması Üzerine Bir Araştırma. Eskişehir Osmangazi Üniversitesi İibf Dergisi, Ekim, 2(2), 81-91
- Ruys, H., Wei, S., & Muller, T. E. 1999. A Gap Analysis Of Perceptions Of Hotel Attributes By Marketing Managers And Older People İn Australia. Journal Of Marketing Practice: Applied Marketing Science, 5(6/7/8), 200-212.
- Ryu, K., Han, H., & Jang, S. 2010. Relationships Among Hedonic And Utilitarian Values, Satisfaction And Behavioral Intentions In The Fast-Casual Restaurant Industry. International Journal Of Contemporary Hospitality Management, 22(3), 416-432.
- Saleh, F. & Ryan, C. 1992. Client Perceptions Of Hotels, A Multi-Attribute Approach. Tourism Management, 13(2), 163-8.
- Sarkar, A. 2011. Impact Of Utilitarian And Hedonic Shopping Values On Individual’s Perceived Benefits And Risks İn Online Shopping. International Management Review, 7(1), 58-65.
- Schamel, H. 2012. Cnoidal Electron Hole Propagation: Trapping, The Forgotten Nonlinearity İn Plasma And Fluid Dynamics. Phys. Plasmas, 19(2), 02xxxx.
- Sheng, M.L. .2012. The Utilitarian And Social Dual Presence İn Web 2.0 Services, Total Quality Management & Business Excellence, 23(7-8), 875-890.
- Smith, A. K., Bolton, R. N., &Wagner, J. 1999. A Small Model Of Customer Satisfaction With Service Encounters Involving Failure And Recovery. Journal Of Marketing Research, 31(3), 356-372.
- Steinhart, Y., Ayalon, O., & Puterman, H. 2013. The Effect Of An Environmetntal Claim On Consumers' Perceptions About Luxury And Utilitarian Products. Journal Of Cleaner Production, 53, 277-286.
- Varinli, İ & Çakır, A. 2004. Hizmet Kalitesi, Değer, Hasta Tatmini Ve Davranışsal Niyetler Arasındaki İlişki- Kayseri'de Poliklinik Hastalarına Yönelik Bir Araştırma. Sosyal Bilimler Enstitüsü Dergisi, 17(2), 33-52.
- Voss, K. E., Spangenberg, E. R., & Grohmann, B. 2003. Measuring the hedonic and utilitarian dimensions of consumer attitude. Journal of marketing research, 310-320.
- Wei, S., Ruys, H., & Muller, T. E. 1999. A gap analysis of perceptions of hotel attributes by marketing managers and older people in Australia. Journal of Marketing Practice, 5(6/7/8), 200-212.
- Yang, Z. & Peterson, R. T. 2004. Customer perceived value, satisfaction, and loyalty: the role of switching costs. Psychology and Marketing, 21(10), 799-822.
- Zhang, H., Zhang, J., Lu, S., Cheng, S., & Zhang, J. 2011. Modeling Hotel Room Price With Geographically Weighted Regression. International Journal Of Hospitality Management, 30, 1036- 1043.