Üst Yönetime Güvenin ve İş Memnuniyetinin İşyerinde Kalma Niyeti Üzerindeki Etkisi: Çalışan Sesliliğinin Aracı Rolü

Yıl 2022, Cilt: 11 Sayı: 1, 90 - 107, 31.03.2022

Melda Keçeci Merve Vural Allaham

https://doi.org/10.15869/itobiad.936460

Cited By: 1

Öz

Çalışanların günlük hayatlarının yaklaşık üçte birini geçirdikleri işyerleri, onlar için önemli bir ortamdır. Çalışan sesliliğinin hakim olduğu örgütlerde, örgüt açısından yeni fırsatların yakalanması ve çalışanların örgüte olumlu yönde geri bildirim vermeleri söz konusudur. Çalışanların yaptığı işten tatmin olmaları ve sürdürülebilir bir iş ortamı için işlerine yenilik katmaları ve fikirlerini açıkça ifade etmeleri söz konusudur. Bir örgütte koşulların bozulduğunu gösteren en önemli kanıtlardan biri, iyi çalışanın işten ayrılmasıdır. Yöneticilerine güvenen çalışanlar fikirlerini ifade etmekte tereddüt etmeyecek ve işlerini sürdürmeye devam edecektir. Bu araştırmanın amacı, çalışanların ses davranışının üst yönetime duyulan güven ile iş tatmini ve işyerinde kalma niyeti arasındaki aracılık rolünü analiz etmektir. Araştırmanın örneklem grubu 233 öğretim üyesinden oluşmaktadır ve araştırma İstanbul Gelişim Üniversitesi’nde uygulanmıştır. Değişkenler arasındaki ilişki yapısal eşitlik modellemesi kurularak test edilmiştir ve oluşturulan hipotezler önemli ölçüde desteklenmiştir. Sonuçlar, çalışanların üst yönetimlerine güvendiğinde, açıkça konuşmaya ve fikirlerini açıkça beyan etmeye daha istekli olduğunu ve karşılığında o kuruluşta kalmaya daha istekli olduğunu göstermektedir. Çalışmadan elde edilen diğer bir bulgu, işinden memnun çalışanların daha fazla çalışan ses davranışı sergilediğini göstermektedir. Bu bulgu çalışanların işinden memnun olduklarında organizasyonun refahına katkıda bulunmak isteyecekleri şeklinde açıklanabilir. Üniversiteler, açık fikirlilik, yenilikçilik, birbirinden öğrenme gibi kavramların ortaya çıktığı kurumlardır. Akademik çalışma ortamında yüksek vasıflı çalışma ihtiyacı ile daha fazla özgürlük, özerklik ve yetkilendirme gibi ihtiyaçların zirvede olduğu görülmektedir. Akademik çalışanlar sadece akademik araştırma desteğini yeterli görmemekte, üst yönetimin desteğini ve teşvikini de hissetme ihtiyacı içindedir. Bir akademisyenin işinden doyumu, daha iyi eğitim verme isteği, daha iyi araştırma geliştirme ortamları sağlaması gibi unsurları içerebilir. Bu arzularda akademisyenlerin ses davranışı göstermeleri ve çözüm önermeleri ya da iş ortamında eksik gördüklerini dile getirip iyileştirmelere odaklanmaları mümkündür.

Anahtar Kelimeler

Çalışan Sesliliği, Çalışan Sessizliği, Üst Yönetime Duyulan Güven, İş Tatmini, İşyerinde Kalma Niyeti

The Impact of Trust in Senior Management and Job Satisfaction on Intention to Stay: The Mediating Role of Employee Voice Behavior

Öz

Employees spend approximately one-third of their daily lives at the workplace, it is an important environment for them. In organizations where employee voices are dominant, it is possible to find new opportunities for the organization and take positive feedback to the organization by the employees. As long as employees are satisfied with their work and create a sustainable business environment, they add creativity to their work and express their ideas openly. One of the most important indications that conditions are deteriorating in an organization is the leaving of a good employee. Employees who trust their managers will not hesitate to express their opinions and will continue to carry out their work. The purpose of this research is to analyze the mediating role of employee voice behavior between trust in senior management and job satisfaction, and intention to stay. The sample group consists of 233 faculty members and the research was carried out at Istanbul Gelişim University. The relationship between the variables has been tested by establishing structural equation modeling and the hypotheses have been significantly supported. The results show that when employees trust top management, they are more willing to speak up and express their opinions openly, and as a result, they are more willing to stay in that organization. Another finding from the study shows that employees who are satisfied with their jobs exhibit more employee voice behavior. This finding explains that when employees are satisfied with their jobs, they will want to contribute to the well-being of the organization. Concepts such as open-mindedness, innovation, learning from each other emerge in institutions such as universities. In the academic working environment, it is seen that the need for high-skilled work and the needs such as more freedom, autonomy, and empowerment are significant. Academic staff does not see only academic research support as sufficient, but they also need to feel the support and encouragement of senior management. An academic's job satisfaction supports their desire to provide better education and can mean that they are motivated to do better research and development. Within these desires, it is possible for academicians to show voice behavior and suggest solutions or to express what they see as lacking in the business environment and focus on improvements.

Anahtar Kelimeler

Employee voice, Employee silence, Trust in senior management, Job satisfaction, Intention to stay

Kaynakça

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