Müşteri İlişkileri Yönetimi Uygulamasında Gösterge Paneli Kullanımı ile Kestirimci Bakım Yaklaşımı

Öz

Yazılım süreçlerinde log mesajlarının doğru anlaşılması sistem ve network devamlılığı için büyük önem taşımaktadır. Log mesajlarının doğru analiz edilebilmesi için log indeks ve pattern yapılarının doğru kurgulanması gerekmektedir. Günümüzde pek çok bankacılık işlemi ve resmi işlemler online platformlar üzerinden yazılımlar ile sağlanmaktadır. Bu uygulamalardaki kesintiler büyük maddi zararlara ve müşteri kayıplarına yol açmaktadır. Kurumların prestijlerinin korunması ve müşteri memnuniyeti sağlanması için kestirimci bakım uygulamaları önem taşımaktadır. Çalışmada yer alan çok sayıda müşterinin tahsilat ve iş süreçlerini takip ettiği uygulamaların anlık log bilgilerinin grafikler ve dashboardlar yardımı ile takip edilmesi ve tekrar eden hataların önceden incelenip olası bir kesintinin engellenmesi konusunda yapılan araştırma ve çalışmaları incelemektedir.

Anahtar Kelimeler

• kestirimci bakım
• Yönetim Bilişim Sistemleri
• Log Yönetimi

Kaynakça

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