THE EFFECT OF ROLE AMBIGUITY ON ALIENATION FROM WORK: MEDIATOR ROLE OF WORKLOAD

Öz

The purpose of this study is to reveal whether the excess workload plays a moderator role in the relationship between the role ambiguity of the employees and their perceptions of work alienation. For this purpose, the data obtained through questionnaires from 312 people working in universities, banks, health institutions and different institutions that produce security services operating in Ankara were analyzed. The scales used in the first works in the analyzes are exact analytic factor analysis as AMOS and can be simply redesigned to be able to play a simple analysis game to predict the choice among the choices and test the possible outcomes to be solved. Regression analysis based on Bootstrap was performed with the software. As a result of the findings, it was revealed that the role ambiguity perceptions of the employees affected the level of work alienation significantly and positively, and the perception of overwork had a moderating effect on the relationship between role ambiguity and work alienation.

Anahtar Kelimeler

• Role Ambiguity
• Allienation From Work
• Workload
• Attribution Theory

ROL BELİRSİZLİĞİNİN İŞE YABANCILAŞMAYA ETKİSİNDE İŞ YÜKÜ FAZLALIĞININ DÜZENLEYİCİ ROLÜ

Öz

Bu çalışmanın amacı, çalışanların rol belirsizliği ile işe yabancılaşma algıları arasındaki ilişkide iş yükü fazlalığının düzenleyici bir rol oynayıp oynamadığının ortaya koyulmasıdır. Bu amaçla, Ankara’da faaliyet gösteren üniversite, banka, sağlık kuruluşları ile güvenlik hizmeti üreten farklı kurumlarda çalışan, 312 kişiden anket yoluyla elde edilen veriler analiz edilmiştir. Analizlerde ilk olarak çalışma kapsamında kullanılan ölçeklere AMOS kullanılarak doğrulayıcı faktör analizi yapılmış olup, ardından değişkenler arası korelasyon analizi ve çalışma bağlamında ortaya koyulan hipotezleri test etmek amacıyla hiyerarşik regresyon analizi yapılmış ve iş yükü fazlalığının düzenleyicilik rolü oynayıp oynamadığını ortaya koyabilmek adına SPSS Process v3.5 Macro yazılımı ile Bootstrap yöntemini esas alan regresyon analizi yapılmıştır. Bulgular neticesinde, çalışanların rol belirsizliği algılarının işe yabancılaşma düzeyini anlamlı ve pozitif olarak etkilediği ve iş yükü fazlalığı algısının rol belirsizliği ile işe yabancılaşma arasındaki ilişkide düzenleyici bir etkiye sahip olduğu ortaya koyulmuştur.

Anahtar Kelimeler

• Rol Belirsizliği
• İşe Yabancılaşma
• İş Yükü Fazlalığı
• Atıf Teorisi

Kaynakça

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