Üçüncü Parti Tersine Lojistik Servis Sağlayıcısı Seçimi Kriterlerinin Bulanık SWARA Yöntemi ile Değerlendirilmesi

Öz

Tersine lojistik, iş faaliyetlerinin çevresel ve sosyal yönlerinin sürdürülebilir kalkınmanın anahtarı olduğu günümüzde, işletmelerin rekabetçi kalabilmeleri ve kendilerine ekonomik fayda sağlayabilmeleri için oldukça önemli bir hale gelmiştir. Tersine lojistik sistemlerinin operasyonları ve yönetimi, önemli düzeyde altyapı, teknoloji, uzmanlık ve deneyim gerektiren karmaşık bir görevdir. Bu nedenle, çok sayıda işletme tersine lojistik faaliyetlerini üçüncü parti tersine lojistik servis sağlayıcılarına (3PTLS) devretme eğilimindedir. Bu noktadan hareketle bu çalışmanın amacı 3PTLS seçiminde dikkate alınacak kriterlerinin bulanık SWARA yöntemi ile değerlendirilmesi olarak belirlenmiştir. Bu doğrultuda kapsamlı bir literatür taramasının ardından, uzman bir grubun görüşü alınarak kriterler değerlendirilmiştir. Uygulama sonucunda en önemli kriterler sırasıyla müşteri memnuniyeti, çevre bilinci ve hizmet kalitesi en önemsiz kriterler ise bertaraf, geri çağırma ve sipariş yönetimi olarak belirlenmiştir.

Anahtar Kelimeler

• Tersine Lojistik
• Üçüncü Parti Tersine Lojistik Servis Sağlayıcısı (3PTLS)
• Bulanık SWARA

Evaluation of Third-Party Reverse Logistics Service Provider Selection Criteria with Fuzzy SWARA Method

Öz

Reverse logistics has become especially important for businesses to remain competitive and to provide economic benefits to them in today's world, where environmental and social aspects of business activities are the key to sustainable development. Operations and management of reverse logistics systems is a complex task that requires significant infrastructure, technology, expertise, and experience. For this reason, many businesses tend to outsource their reverse logistics activities to third-party reverse logistics service providers (3PRLP). From this point of view, the aim of this study is to evaluate the criteria to be considered in 3PTLS selection using the fuzzy SWARA method. Accordingly, after a comprehensive literature review, the criteria were evaluated by taking the opinion of an expert group. As a result of the implementation, the most important criteria were determined as customer satisfaction, environmental awareness, and service quality, the least important criteria were disposal, recall, and order management.

Anahtar Kelimeler

• Reverse Logistics
• Third Party Reverse Logistics Provider (3PRLP)
• Fuzzy SWARA

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