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KULLANICI ÖZELLİKLERİNİN KURUMSAL KAYNAK PLANLAMASI UYGULAMA BAŞARISINA VE ALGILANAN ORGANİZASYONEL PERFORMANSA ETKİSİ

Yıl 2013, Cilt: 8 Sayı: 30, 0 - , 01.06.2013

Öz

The aim of this study is to demonstrate the effects of user attributes on Enterprise Resource Planning (ERP) system implementation success and organizational performance. User attributes represent user satisfaction and user resistance. There are also two sub-dimension of user satisfaction. Those are perceived ease of use and perceived usefulness. Research data obtained from 236 firms through surveys which were analyzed by using factor analysis. As a results; it was observed that user satisfaction, perceived ease of use and perceived usefulness has a statistically positive influence on ERP implementation success and perceived organizational performance. Although user resistance has a positive influence on ERP implementation success and perceived organizational performance, it is not statistically significant. It was observed as a review of examination on the parameters of the research that, perceived organizational performance increases as the ERP implementation success increases.

Kaynakça

  • Acar, N. (1998). Üretim Planlaması Yöntem ve Uygulamaları [Production Planning Method and Examples] (5. ed.). Ankara, Türkiye: MPM Yayınları. Adams, B., Berner, E. S., Rousse, J. (2004). Applying Strategies to Overcome User Resistance in a Group of Clinical Managers to a Business Software Application: A Case Study. Journal of Organizational and End User Computing, 16(4), 55-64. Adamson, I., & Shine , J. (2003). Extending The New Technology Acceptance Model to Measure The End User Information Systems Satisfaction in a Mandatory Environment: A Bank’s Treasury. Technology Analysis & Strategic Management, 15(4), 441-455. Al-Gahtani, S. S., & King, M. (1999). Attitudes, Satisfaction and Usage: Factors Contributing to Each in The Acceptance of Information Technology. Behaviour & Information Technology, 18(4), 2772 Ashill, N. J., & Jobber, D. (1999). The Impact of Environmental Uncertainty Perceptions, Decision Maker Characteristics and Work Environment Characteristics on The Perceived Usefulness of Marketing Information Systems (MkIS): A Conceptual Framework. Journal of Marketing Management, 15, 519-540. Bradford, M., & Florin, J. (2003). Examining The Role of Innovation Diffusion Factors on The Implementation Success of Enterprise Resource Planning Systems. International Journal of Accounting Information Systems, 4, 205-225. Cats Baril, W., & Thompson, R. (1997). Information Technology and Management. Chicago: Amerika Birleşik Devletleri: Irwin. Choe, J. M. (1998). The Effects of User Participation on The Design of Accounting Information Systems. Information & Management, 34, 185-198. Cronbach, L. J. (2004). My Current Thoughts on Coefficient Alpha and Successor Procedures (University of California No. CSE Report 643). Retrieved 2010, May 9, from http://www.cse.ucla.edu/products/reports/r643.pdf Dasgupta, S., Granger, M., Mcgarry, N. (2002). User Acceptance of E-Collaboration Technology: An Extension of The Technology Acceptance Model. Group Decision and Negotiation, 11, 87Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319-340. Deloitte Consulting. (1999, April 02). ERP’s Second Wave: Maximizing The Value of ERPEnabled Processes. Retrieved 2010, April 11, from http://www.dc.com Fuentes, M. M., Albacete-Saez, C. A., Llorens-Montes, F. J. (2004). The Impact of Environmental Characteristics on TQM Principles and Organizational Performance. Omega, 32(6), 425-4 Gaski, J. F. (1984). The Theory of Power and Conflict in Channels of Distribution. Journal of Marketing, 48(3), 9-29. Gelderman, M. (1998). The Relation Between User Satisfaction Usage of Information Systems and Performance. Information & Management, 34, 11-18. Gyampah, K. A., & Salam, A. F. (2004). An Extension of The Technology Acceptance Model in an ERP Implementation Environment. Information & Management, 41, 731-745. Hartman, S. J., Fok, L. Y., Fok, W. M., Li, J. (2002). Relationships Among Quality Management, IS Use and Organizational Performance in The Health Care and Nonhealth Care Setting. Total Quality Management, 13(7), 927-943. Hirschheim, R., & Newman, M. (1988). Information Systems and User Resistance: Theory and Practice. The Computer Journal, 31(5), 398-408. Holland, C. P., & Light, B. (1999). A Critical Success Factors Model for ERP Implementation. IEEE Software Review, 16(3), 30-36. Hollsapple, C. W., & Sena, M. P. (2005). ERP Plans and Decision Support Benefits . Decision Support Systerms, 38(4), 575-590.
  • Hong, K. K., & Kim, Y. G. (2002). The Critical Success Factors for ERP Implementation: An Organizational Fit Perspective. Information & Management, 40, 25-40. Hunton, J. E., Lippincott, B., Reck, J. L. (2003). Enterprise Resource Planning Systems: Comparing Firm Performance of Adopters and Nonadopters. International Journal of Accounting Information Sytems, 4, 165-184. Hu, Q., & Quan, J. J. (2005). Evaluating The Impact of IT Investments on Productivity: A Causal Analysis at Industry Level. International Journal of Information Management, 25, 39-53. Igbaria, M., & Tan, M. C. (1997). The Consequences of Information Technology Acceptance on Subsequent Individual Performance. Information & Management, 32, 113-121. Jiang, J. J., Muhanna, W. A., Klein, G. (2000). User Resistance and Strategies for Promoting Acceptance Across System Types. Information & Management, 37, 25-36. Karakanian, M. (2001). Enterprise Systems Integration. Florida, Amerika Birleşik Devletleri: Auerbach Publishers. In Myerson, J. M. (Eds.), Choosing an ERP Implementation Strategy (p. 417424). Law, C. C. H., & Ngai, E. W. T. (2007). ERP Systems Adoption: An Exploratory Study of The Organizational Factors and Impacts of ERP Success. Information & Management, 44, 418-432. Legris, P., Ingham, J., Collerette, P. (2003). Why Do People Use Information Technology? A Critical Review of The Technology Acceptance Model. Information & Management, 40, 191-204. Li, E. Y. (1997). Perceived Importance of Information System Success Factors: A Meta Analysis of Group Differences. Information & Management, 32, 15-28. Lucas, H. C., & Spitler, V. K. (1999). Technology Use and Performance: A Field Study of Broker Workstations. Decision Sciences, 30(2), 291-311. Lu, J., Yu, C. S., Liu, C., Yao, J. E. (2003). Technology Acceptance Model for Wireless Internet. Internet Research: Electronic Networking Applications and Policy, 13(3), 206-222. Markus, M. L., Axline, S., Petrie, D., Tanis, C. (2000). Learning From Adopters’ Experiences with ERP: Problems Encountered and Success Achieved. Journal of Information Technology, 15, 245-265. Martinko, M. J., Henry, J. W., Zmud, R. W. (1996). An Attributional Explanation of Individual Resistance to The Intoduction of Information Technologies in The Workplace. Behaviour & Information Technology, 15(5), 313-330. Martinsons, M. G., & Chong, P. K. C. (1999). The Influence of Human Factors and Specialist Involvement on Information Systems Success. Human Relations, 52(1), 123-152. Mitchell, V. W. (1994). How to Identify Psychographic Segments: Part 1. Marketing Intelligence and Planning, 12(7), 4-10. O’Brien, J. A. (1997). Introduction to Information Systems (7. ed.). Chicago: Amerika Birleşik Devletleri: Irwin. Özer, G., Yücel, R., Yılmaz, M. (2003). Kurumsal Kaynak Planlama Sistemlerine Yönelik Kullanıcı Algılarının Analizi [An Analysis of User Perception to Enterprise Resource Planning Systems]. Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 8(2), 77-94. Palvia, S. C., Sharma, R. S., Conrath, D. W. (2001). A Socio Technical Fremework for Quality Assessment of Computer Information Systems. Industrial Management & Data Systems, 101(5), 2372 Poston, R., & Grabski, S. (2001). Financial Impacts of Enterprise Resource Planning Implementations. International Journal of Accounting Information Sytems, 2, 271-294. Ramamurthy, K., & Premkumar, G. (1995). Determinant and Outcomes of Electronic Data Interchange Diffusion. IEEE Transactions on Engineering Management, 42(4), 332-351. Reck, J. L. (2004). Firm Performance Effects in Relation to The Implementation and Use of Enterprise Resource Planning Systems. Journal of Information Systems, 18(2), 107-110. Saade, R., & Bahli, B. (2005). The Impact of Cognitive Absorption on Perceived Usefulness and Perceived Ease of Use in On-line Learning: An Extension of The Technology Acceptance Model. Information & Management, 42, 317-327.
  • Somers, T. M., Nelson, K., Karimi, J. (2003). Confirmatory Factor Analysis of The End User Computing Satisfaction Instrument: Replication within an ERP Domain. Decision Sciences, 34(3), 5956 Staples, D. S., Wong, I., Seddon, P. B. (2002). Having Expectations of Information Systems Benefits That Match Received Benefits: Does it Really Matter? Information & Management, 40, 1151 Stenbeck, J. (1998). Evolving Enterprise. Information Technologies for Manufacturing Competitiveness, 1(2), 1-9. Stratman, J. K., & Roth, A. V. (2002). Enterprise Resource Planning (ERP) Competence Constructs: Two-Stage Multi-Item Scale Development and Validation. Decision Sciences, 33(4), 6016 Tait, P., & Vessey, I. (1988). The Effect of User Involvement on System Success: A Contingency Approach. MIS Quarterly, 12(1), 91-108. Thong, J. Y. L., Yap, C. S., Raman, K. S. (1996). Top Management Support, External Expertise and Information Systems Implementation in Small Businesses. Information Systems Research, 7(2), 2482 Venkatesh, V., & Davis, F. D. (2000). A Theoretical Extension of The Technology Acceptance Model: Four Longitudinal Field Studies. Management Science, 46(2), 186-204. Wall, F., & Seifert, F. (2003). Congress Reports Book. Sevilla, İspanya: European Accounting Association.In Lymer, A. (Eds.), 6th European Conference on Accounting Informations Systems (ECAIS) Does The Structure of an Organization Influence The Success of its ERP Systems? Results of an Empirical Study (p. 1-27). Weill, P. (1992). The Relationship Between Investment in Information Technology and Firm Performance: A Study of The Valve Manufacturing Sector. Information System Research, 3(4), 3073 Whyte, G., Bytheway, A., Edwards, C. (1997). Understanding User Perceptions of Information Systems Success. Journal of Strategic Information Systems, 6, 35-68. Wiseman, C., & Macmillan, I. (1984). Creating Competitive Weapons From Information Systems. Journal of Business Strategy, 5(2), 42-49. Woodroof, J., & Burg, W. (2003). Satisfaction/Dissatisfaction: Are Users Predisposed? Information & Management, 40, 317-324. Zviran, M. (2003). User Satisfaction in ERP System: Some Empirical Evidence. Journal of The Academy of Business and Economics, 2(1), 1-23. Zviran, M., & Erlich, Z. (2003). Measuring IS User Satisfaction: Review and Implications. Communications of The Association for Information Systems

KULLANICI ÖZELLİKLERİNİN KURUMSAL KAYNAK PLANLAMASI UYGULAMA BAŞARISINA VE ALGILANAN ORGANİZASYONEL PERFORMANSA ETKİSİ

Yıl 2013, Cilt: 8 Sayı: 30, 0 - , 01.06.2013

Öz

Çalışmanın hedefi, kullanıcı özelliklerini oluşturan değişkenlerin Kurumsal Kaynak Planlaması (KKP) sistemi uygulama başarısı ile organizasyonel performansa etkilerini göstermektir. Kullanıcı özelliklerini kullanıcı tatmini ve kullanıcı direnci temsil etmektedir. Kullanıcı tatmininin de iki alt boyutu vardır. Bunlar algılanan kullanım kolaylığı ve algılanan yararlılıktır. 236 firmadan anket yoluyla elde edilen veriler faktör analizine tabi tutulmuştur. Sonuçlar ise; kullanıcı tatmininin KKP uygulama başarısı ile algılanan organizasyonel performansı istatistiki olarak pozitif yönde etkilediğini ortaya koymaktadır. Kullanıcı direncinin KKP uygulama başarısı ve algılanan organizasyonel performans üzerinde pozitif bir etkisi bulunmakla birlikte bu etki istatistiki olarak anlamlı değildir. Parametreler incelendiğinde KKP uygulama başarısı arttıkça, algılanan organizasyonel performansın arttığı görülmektedir.

Kaynakça

  • Acar, N. (1998). Üretim Planlaması Yöntem ve Uygulamaları [Production Planning Method and Examples] (5. ed.). Ankara, Türkiye: MPM Yayınları. Adams, B., Berner, E. S., Rousse, J. (2004). Applying Strategies to Overcome User Resistance in a Group of Clinical Managers to a Business Software Application: A Case Study. Journal of Organizational and End User Computing, 16(4), 55-64. Adamson, I., & Shine , J. (2003). Extending The New Technology Acceptance Model to Measure The End User Information Systems Satisfaction in a Mandatory Environment: A Bank’s Treasury. Technology Analysis & Strategic Management, 15(4), 441-455. Al-Gahtani, S. S., & King, M. (1999). Attitudes, Satisfaction and Usage: Factors Contributing to Each in The Acceptance of Information Technology. Behaviour & Information Technology, 18(4), 2772 Ashill, N. J., & Jobber, D. (1999). The Impact of Environmental Uncertainty Perceptions, Decision Maker Characteristics and Work Environment Characteristics on The Perceived Usefulness of Marketing Information Systems (MkIS): A Conceptual Framework. Journal of Marketing Management, 15, 519-540. Bradford, M., & Florin, J. (2003). Examining The Role of Innovation Diffusion Factors on The Implementation Success of Enterprise Resource Planning Systems. International Journal of Accounting Information Systems, 4, 205-225. Cats Baril, W., & Thompson, R. (1997). Information Technology and Management. Chicago: Amerika Birleşik Devletleri: Irwin. Choe, J. M. (1998). The Effects of User Participation on The Design of Accounting Information Systems. Information & Management, 34, 185-198. Cronbach, L. J. (2004). My Current Thoughts on Coefficient Alpha and Successor Procedures (University of California No. CSE Report 643). Retrieved 2010, May 9, from http://www.cse.ucla.edu/products/reports/r643.pdf Dasgupta, S., Granger, M., Mcgarry, N. (2002). User Acceptance of E-Collaboration Technology: An Extension of The Technology Acceptance Model. Group Decision and Negotiation, 11, 87Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319-340. Deloitte Consulting. (1999, April 02). ERP’s Second Wave: Maximizing The Value of ERPEnabled Processes. Retrieved 2010, April 11, from http://www.dc.com Fuentes, M. M., Albacete-Saez, C. A., Llorens-Montes, F. J. (2004). The Impact of Environmental Characteristics on TQM Principles and Organizational Performance. Omega, 32(6), 425-4 Gaski, J. F. (1984). The Theory of Power and Conflict in Channels of Distribution. Journal of Marketing, 48(3), 9-29. Gelderman, M. (1998). The Relation Between User Satisfaction Usage of Information Systems and Performance. Information & Management, 34, 11-18. Gyampah, K. A., & Salam, A. F. (2004). An Extension of The Technology Acceptance Model in an ERP Implementation Environment. Information & Management, 41, 731-745. Hartman, S. J., Fok, L. Y., Fok, W. M., Li, J. (2002). Relationships Among Quality Management, IS Use and Organizational Performance in The Health Care and Nonhealth Care Setting. Total Quality Management, 13(7), 927-943. Hirschheim, R., & Newman, M. (1988). Information Systems and User Resistance: Theory and Practice. The Computer Journal, 31(5), 398-408. Holland, C. P., & Light, B. (1999). A Critical Success Factors Model for ERP Implementation. IEEE Software Review, 16(3), 30-36. Hollsapple, C. W., & Sena, M. P. (2005). ERP Plans and Decision Support Benefits . Decision Support Systerms, 38(4), 575-590.
  • Hong, K. K., & Kim, Y. G. (2002). The Critical Success Factors for ERP Implementation: An Organizational Fit Perspective. Information & Management, 40, 25-40. Hunton, J. E., Lippincott, B., Reck, J. L. (2003). Enterprise Resource Planning Systems: Comparing Firm Performance of Adopters and Nonadopters. International Journal of Accounting Information Sytems, 4, 165-184. Hu, Q., & Quan, J. J. (2005). Evaluating The Impact of IT Investments on Productivity: A Causal Analysis at Industry Level. International Journal of Information Management, 25, 39-53. Igbaria, M., & Tan, M. C. (1997). The Consequences of Information Technology Acceptance on Subsequent Individual Performance. Information & Management, 32, 113-121. Jiang, J. J., Muhanna, W. A., Klein, G. (2000). User Resistance and Strategies for Promoting Acceptance Across System Types. Information & Management, 37, 25-36. Karakanian, M. (2001). Enterprise Systems Integration. Florida, Amerika Birleşik Devletleri: Auerbach Publishers. In Myerson, J. M. (Eds.), Choosing an ERP Implementation Strategy (p. 417424). Law, C. C. H., & Ngai, E. W. T. (2007). ERP Systems Adoption: An Exploratory Study of The Organizational Factors and Impacts of ERP Success. Information & Management, 44, 418-432. Legris, P., Ingham, J., Collerette, P. (2003). Why Do People Use Information Technology? A Critical Review of The Technology Acceptance Model. Information & Management, 40, 191-204. Li, E. Y. (1997). Perceived Importance of Information System Success Factors: A Meta Analysis of Group Differences. Information & Management, 32, 15-28. Lucas, H. C., & Spitler, V. K. (1999). Technology Use and Performance: A Field Study of Broker Workstations. Decision Sciences, 30(2), 291-311. Lu, J., Yu, C. S., Liu, C., Yao, J. E. (2003). Technology Acceptance Model for Wireless Internet. Internet Research: Electronic Networking Applications and Policy, 13(3), 206-222. Markus, M. L., Axline, S., Petrie, D., Tanis, C. (2000). Learning From Adopters’ Experiences with ERP: Problems Encountered and Success Achieved. Journal of Information Technology, 15, 245-265. Martinko, M. J., Henry, J. W., Zmud, R. W. (1996). An Attributional Explanation of Individual Resistance to The Intoduction of Information Technologies in The Workplace. Behaviour & Information Technology, 15(5), 313-330. Martinsons, M. G., & Chong, P. K. C. (1999). The Influence of Human Factors and Specialist Involvement on Information Systems Success. Human Relations, 52(1), 123-152. Mitchell, V. W. (1994). How to Identify Psychographic Segments: Part 1. Marketing Intelligence and Planning, 12(7), 4-10. O’Brien, J. A. (1997). Introduction to Information Systems (7. ed.). Chicago: Amerika Birleşik Devletleri: Irwin. Özer, G., Yücel, R., Yılmaz, M. (2003). Kurumsal Kaynak Planlama Sistemlerine Yönelik Kullanıcı Algılarının Analizi [An Analysis of User Perception to Enterprise Resource Planning Systems]. Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 8(2), 77-94. Palvia, S. C., Sharma, R. S., Conrath, D. W. (2001). A Socio Technical Fremework for Quality Assessment of Computer Information Systems. Industrial Management & Data Systems, 101(5), 2372 Poston, R., & Grabski, S. (2001). Financial Impacts of Enterprise Resource Planning Implementations. International Journal of Accounting Information Sytems, 2, 271-294. Ramamurthy, K., & Premkumar, G. (1995). Determinant and Outcomes of Electronic Data Interchange Diffusion. IEEE Transactions on Engineering Management, 42(4), 332-351. Reck, J. L. (2004). Firm Performance Effects in Relation to The Implementation and Use of Enterprise Resource Planning Systems. Journal of Information Systems, 18(2), 107-110. Saade, R., & Bahli, B. (2005). The Impact of Cognitive Absorption on Perceived Usefulness and Perceived Ease of Use in On-line Learning: An Extension of The Technology Acceptance Model. Information & Management, 42, 317-327.
  • Somers, T. M., Nelson, K., Karimi, J. (2003). Confirmatory Factor Analysis of The End User Computing Satisfaction Instrument: Replication within an ERP Domain. Decision Sciences, 34(3), 5956 Staples, D. S., Wong, I., Seddon, P. B. (2002). Having Expectations of Information Systems Benefits That Match Received Benefits: Does it Really Matter? Information & Management, 40, 1151 Stenbeck, J. (1998). Evolving Enterprise. Information Technologies for Manufacturing Competitiveness, 1(2), 1-9. Stratman, J. K., & Roth, A. V. (2002). Enterprise Resource Planning (ERP) Competence Constructs: Two-Stage Multi-Item Scale Development and Validation. Decision Sciences, 33(4), 6016 Tait, P., & Vessey, I. (1988). The Effect of User Involvement on System Success: A Contingency Approach. MIS Quarterly, 12(1), 91-108. Thong, J. Y. L., Yap, C. S., Raman, K. S. (1996). Top Management Support, External Expertise and Information Systems Implementation in Small Businesses. Information Systems Research, 7(2), 2482 Venkatesh, V., & Davis, F. D. (2000). A Theoretical Extension of The Technology Acceptance Model: Four Longitudinal Field Studies. Management Science, 46(2), 186-204. Wall, F., & Seifert, F. (2003). Congress Reports Book. Sevilla, İspanya: European Accounting Association.In Lymer, A. (Eds.), 6th European Conference on Accounting Informations Systems (ECAIS) Does The Structure of an Organization Influence The Success of its ERP Systems? Results of an Empirical Study (p. 1-27). Weill, P. (1992). The Relationship Between Investment in Information Technology and Firm Performance: A Study of The Valve Manufacturing Sector. Information System Research, 3(4), 3073 Whyte, G., Bytheway, A., Edwards, C. (1997). Understanding User Perceptions of Information Systems Success. Journal of Strategic Information Systems, 6, 35-68. Wiseman, C., & Macmillan, I. (1984). Creating Competitive Weapons From Information Systems. Journal of Business Strategy, 5(2), 42-49. Woodroof, J., & Burg, W. (2003). Satisfaction/Dissatisfaction: Are Users Predisposed? Information & Management, 40, 317-324. Zviran, M. (2003). User Satisfaction in ERP System: Some Empirical Evidence. Journal of The Academy of Business and Economics, 2(1), 1-23. Zviran, M., & Erlich, Z. (2003). Measuring IS User Satisfaction: Review and Implications. Communications of The Association for Information Systems
Toplam 3 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Makaleler
Yazarlar

Yaşar Akça Gökhan Özer Bu kişi benim

Yayımlanma Tarihi 1 Haziran 2013
Yayımlandığı Sayı Yıl 2013 Cilt: 8 Sayı: 30

Kaynak Göster

APA Özer, Y. A. . G. (2013). KULLANICI ÖZELLİKLERİNİN KURUMSAL KAYNAK PLANLAMASI UYGULAMA BAŞARISINA VE ALGILANAN ORGANİZASYONEL PERFORMANSA ETKİSİ. Yaşar Üniversitesi E-Dergisi, 8(30). https://doi.org/10.19168/jyu.89555
AMA Özer YAG. KULLANICI ÖZELLİKLERİNİN KURUMSAL KAYNAK PLANLAMASI UYGULAMA BAŞARISINA VE ALGILANAN ORGANİZASYONEL PERFORMANSA ETKİSİ. Yaşar Üniversitesi E-Dergisi. Haziran 2013;8(30). doi:10.19168/jyu.89555
Chicago Özer, Yaşar Akça Gökhan. “KULLANICI ÖZELLİKLERİNİN KURUMSAL KAYNAK PLANLAMASI UYGULAMA BAŞARISINA VE ALGILANAN ORGANİZASYONEL PERFORMANSA ETKİSİ”. Yaşar Üniversitesi E-Dergisi 8, sy. 30 (Haziran 2013). https://doi.org/10.19168/jyu.89555.
EndNote Özer YAG (01 Haziran 2013) KULLANICI ÖZELLİKLERİNİN KURUMSAL KAYNAK PLANLAMASI UYGULAMA BAŞARISINA VE ALGILANAN ORGANİZASYONEL PERFORMANSA ETKİSİ. Yaşar Üniversitesi E-Dergisi 8 30
IEEE Y. A. . G. Özer, “KULLANICI ÖZELLİKLERİNİN KURUMSAL KAYNAK PLANLAMASI UYGULAMA BAŞARISINA VE ALGILANAN ORGANİZASYONEL PERFORMANSA ETKİSİ”, Yaşar Üniversitesi E-Dergisi, c. 8, sy. 30, 2013, doi: 10.19168/jyu.89555.
ISNAD Özer, Yaşar Akça Gökhan. “KULLANICI ÖZELLİKLERİNİN KURUMSAL KAYNAK PLANLAMASI UYGULAMA BAŞARISINA VE ALGILANAN ORGANİZASYONEL PERFORMANSA ETKİSİ”. Yaşar Üniversitesi E-Dergisi 8/30 (Haziran 2013). https://doi.org/10.19168/jyu.89555.
JAMA Özer YAG. KULLANICI ÖZELLİKLERİNİN KURUMSAL KAYNAK PLANLAMASI UYGULAMA BAŞARISINA VE ALGILANAN ORGANİZASYONEL PERFORMANSA ETKİSİ. Yaşar Üniversitesi E-Dergisi. 2013;8. doi:10.19168/jyu.89555.
MLA Özer, Yaşar Akça Gökhan. “KULLANICI ÖZELLİKLERİNİN KURUMSAL KAYNAK PLANLAMASI UYGULAMA BAŞARISINA VE ALGILANAN ORGANİZASYONEL PERFORMANSA ETKİSİ”. Yaşar Üniversitesi E-Dergisi, c. 8, sy. 30, 2013, doi:10.19168/jyu.89555.
Vancouver Özer YAG. KULLANICI ÖZELLİKLERİNİN KURUMSAL KAYNAK PLANLAMASI UYGULAMA BAŞARISINA VE ALGILANAN ORGANİZASYONEL PERFORMANSA ETKİSİ. Yaşar Üniversitesi E-Dergisi. 2013;8(30).