Araştırma Makalesi

Developing a Grounded Theory on the Urban Experience of Individuals with Disabilities

Cilt: 18 Sayı: Uluslararası Girişimcilik Sosyal Bilimler Kongresi Özel Sayısı 30 Ekim 2025
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Developing a Grounded Theory on the Urban Experience of Individuals with Disabilities

Öz

This study aims to reveal the urban experiences of individuals with specific disabilities in Aksaray, Turkey, to uncover the conceptual patterns of their conceptual patterns with consumer emotions, and to develop a theory grounded in their perspectives. To achieve this aim, a qualitative research approach was adopted, employing a grounded theory design. The study included 10 individuals with visual and orthopedic disabilities residing in Aksaray, selected through purposive sampling. In-depth qualitative interviews were conducted with these participants through face-to-face, two-stage sessions using open-ended questions. The collected interviews were analyzed through an inductive process. The findings revealed that participants experienced diverse interactions across various urban touchpoints, associated with both functional and emotional themes. Moreover, these experiences were found to establish patterned conceptual relationships with consumer emotions such as satisfaction with the city, loyalty, and overall life satisfaction. This research is expected to contribute to scholars examining consumption practices of individuals with disabilities as well as those focusing on urban experiences. Furthermore, it is hoped that the study may provide guidance to urban policymakers in their decision-making processes concerning people with disabilities.

Anahtar Kelimeler

Kaynakça

  1. Alagarsamy, S., Mehrolia, S. & Vijay, M. (2022). The importance of servicescapes in Maldivian higher education: application of the stimuli-organism-response (SOR) framework. Journal of Facilities Management, 20(2), 218-234. https://doi.org/10.1108/JFM-02-2021-0027
  2. Alhusban, A. A., & Almshaqbeh, S. N. (2024). Delivering an inclusive built environment for physically disabled people in public universities (Jordan as a case study). Journal of Engineering, Design and Technology, 22(6), 1980-1998. https://doi.org/10.1108/JEDT-06-2022-0281
  3. Asghar, A., Asif, R., & Akhtar, N. (2024). Servicescapes and social servicescapes: impact on perceived usefulness, choice satisfaction and behavior at fast-food restaurants. Journal of Hospitality and Tourism Insights, 7(4), 2121-2143. https://doi.org/10.1108/JHTI-03-2023-0125
  4. Baker, S. M., & Kaufman-Scarborough, C. (2001). Marketing and public accommodation: A retrospective on title III of the Americans with disabilities Act. Journal of Public Policy & Marketing, 20(2), 297-304. https://doi.org/10.1509/jppm.20.2.297.17370
  5. Baker, S. M., Holland, J., & Kaufman‐Scarborough, C. (2007). How consumers with disabilities perceive “welcome” in retail servicescapes: A critical incident study. Journal of Services Marketing, 21(3), 160-173. https://doi.org/10.1108/08876040710746525
  6. Baker, S. M., Stephens, D. L., & Hill, R. P. (2001). Marketplace experiences of consumers with visual impairments: Beyond the Americans with disabilities Act. Journal of Public Policy & Marketing, 20(2), 215-224. https://doi.org/10.1509/jppm.20.2.215.17369
  7. Becker, L., & Jaakkola, E. (2020). Customer experience: fundamental premises and implications for research. Journal of the Academy of Marketing Science, 48(4), 630-648.
  8. Berry, L. L., & Carbone, L. P. (2007). Customer loyalty building loyalty through experience management. Quality Progress, 40(9), 26-32.

Ayrıntılar

Birincil Dil

İngilizce

Konular

Kent Sosyolojisi ve Toplum Çalışmaları

Bölüm

Araştırma Makalesi

Erken Görünüm Tarihi

30 Ekim 2025

Yayımlanma Tarihi

30 Ekim 2025

Gönderilme Tarihi

25 Ağustos 2025

Kabul Tarihi

30 Ekim 2025

Yayımlandığı Sayı

Yıl 2025 Cilt: 18 Sayı: Uluslararası Girişimcilik Sosyal Bilimler Kongresi Özel Sayısı

Kaynak Göster

APA
Uygun, M., & Güner Vurganer, E. (2025). Developing a Grounded Theory on the Urban Experience of Individuals with Disabilities. Kent Akademisi, 18(Uluslararası Girişimcilik Sosyal Bilimler Kongresi Özel Sayısı), 262-282. https://doi.org/10.35674/kent.1772167
AMA
1.Uygun M, Güner Vurganer E. Developing a Grounded Theory on the Urban Experience of Individuals with Disabilities. Kent Akademisi. 2025;18(Uluslararası Girişimcilik Sosyal Bilimler Kongresi Özel Sayısı):262-282. doi:10.35674/kent.1772167
Chicago
Uygun, Mutlu, ve Ebru Güner Vurganer. 2025. “Developing a Grounded Theory on the Urban Experience of Individuals with Disabilities”. Kent Akademisi 18 (Uluslararası Girişimcilik Sosyal Bilimler Kongresi Özel Sayısı): 262-82. https://doi.org/10.35674/kent.1772167.
EndNote
Uygun M, Güner Vurganer E (01 Ekim 2025) Developing a Grounded Theory on the Urban Experience of Individuals with Disabilities. Kent Akademisi 18 Uluslararası Girişimcilik Sosyal Bilimler Kongresi Özel Sayısı 262–282.
IEEE
[1]M. Uygun ve E. Güner Vurganer, “Developing a Grounded Theory on the Urban Experience of Individuals with Disabilities”, Kent Akademisi, c. 18, sy Uluslararası Girişimcilik Sosyal Bilimler Kongresi Özel Sayısı, ss. 262–282, Eki. 2025, doi: 10.35674/kent.1772167.
ISNAD
Uygun, Mutlu - Güner Vurganer, Ebru. “Developing a Grounded Theory on the Urban Experience of Individuals with Disabilities”. Kent Akademisi 18/Uluslararası Girişimcilik Sosyal Bilimler Kongresi Özel Sayısı (01 Ekim 2025): 262-282. https://doi.org/10.35674/kent.1772167.
JAMA
1.Uygun M, Güner Vurganer E. Developing a Grounded Theory on the Urban Experience of Individuals with Disabilities. Kent Akademisi. 2025;18:262–282.
MLA
Uygun, Mutlu, ve Ebru Güner Vurganer. “Developing a Grounded Theory on the Urban Experience of Individuals with Disabilities”. Kent Akademisi, c. 18, sy Uluslararası Girişimcilik Sosyal Bilimler Kongresi Özel Sayısı, Ekim 2025, ss. 262-8, doi:10.35674/kent.1772167.
Vancouver
1.Mutlu Uygun, Ebru Güner Vurganer. Developing a Grounded Theory on the Urban Experience of Individuals with Disabilities. Kent Akademisi. 01 Ekim 2025;18(Uluslararası Girişimcilik Sosyal Bilimler Kongresi Özel Sayısı):262-8. doi:10.35674/kent.1772167

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