Workplace Violence and Perspectives of Healthcare Professionals on Electronic White Code System

Öz

The aim of the study was to investigate the white code implementation in a public hospital which intends to provide security for healthcare professionals to reduce the risks of being exposed to workplace violence (WPV) by patients and patient relatives. In this study, 109 WPV cases in Afyonkarahisar Public Hospital were examined. According to study results; mostly female healthcare professionals (63,3%) were exposed WPV while the aggressors were male (72,4%) in most cases. Most of the WPV incidents happened in the Emergency Department (35,7%) and hallways (26,6%). Frequent violence type was verbal violence (50,4%) and physical violence (21,1%) followed it. Participants believed that white code system had a positive effect on preventing WPV incidents, still the violence was inevitable. The main reason underlying WPV incidents was determined due to long waiting times for treatment and low communication capabilities. Study results suggest to decrease the number of WPV incidents; white code applications should be implemented in healthcare institutions, healthcare professional should be trained about WPV, how to keep from violence incidents and what to do in case of WPV, make them feel that the managers and the institution are behind them.

Anahtar Kelimeler

• Workplace violence
• Healthcare
• White Code

İşyerinde Şiddet ve Sağlık Çalışanlarının Elektronik Beyaz Kod Sistemine Bakış Açısı

Öz

Çalışmanın amacı, sağlık çalışanlarının, hastalar ve hasta yakınları tarafından işyeri şiddetine maruz kalma risklerini azaltmayı amaçlayan ve beyaz kod uygulamasını hayata geçiren bir devlet hastanesinde, şiddet olaylarını beyaz kod uygulaması üzerinden incelemektir. Bu çalışmada Afyonkarahisar Devlet Hastanesi'nde yaşanan 109 çalışana şiddet vakası incelenmiştir. Çalışma sonuçlarına göre; çoğunlukla kadın sağlık çalışanları (% 63,3) işyeri şiddetine maruz kalırken, çoğu vakada saldırganlar erkektir (% 72,4). Şiddet olaylarının çoğu Acil Servis (% 35,7) ve koridorlarda (% 26,6) meydana gelmiştir. Sıklıkla görülen şiddet türleri sözlü şiddet (% 50,4) ve fiziksel şiddettir (% 21,1). Katılımcılar, beyaz kod sisteminin işyeri şiddeti olaylarının önlenmesinde olumlu bir etkisi olduğuna inanmakla birlikte yaşadıkları şiddetin kaçınılmaz olduğunu vurgulamışlardır. Sağlıkta şiddet olaylarının altında yatan ana nedenlerin tedavi için uzun bekleme süreleri ve iletişim eksikliği olduğu belirlenmiştir. Çalışma sonuçları, sağlık kurumlarında işyeri şiddeti olaylarının sayısının beyaz kod uygulamaları ile azaltılabileceğini göstermektedir. Sağlık çalışanları şiddet olaylarından nasıl korunabilecekleri ve işyerinde şiddet olayı esnasında neler yapılacağı konusunda eğitilmeli, yöneticilerin ve kurumun çalışanların arkasında olduğu hissettirilmelidir.

Anahtar Kelimeler

• İşyerinde şiddet
• Sağlık Hizmetleri
• Beyaz Kod

Kaynakça

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