The Effect of Digital Culture on the Development of Digital Maturity in Municipalites

Öz

Today, the most important factor forcing organizational culture to change is digital transformation. Digital transformation, which is not just about technology, forces organizations to change. Successfully managing and directing digital transformation is possible if the organizational culture becomes suitable for digital transformation. How ready organizations are for digital transformation is related to their digital maturity level. Digital maturity is the development of organization’s ability to create value through digital means such as financial resources, human resources, production technology, production methods, etc. The most important element of digital maturity level is to have a digital culture. Digital culture refers to the behaviors and norms that emerge with the use and adoption of digital technologies in organizations and society. In this study, it is discussed how ready municipalities are in terms of digital transformation and how they can develop digital culture. In this framework, it is focused on what elements should be included in the models that can measure the level of municipalities’ readiness for digital transformation, their digital maturity, and how a digital culture suitable for digital transformation should be for municipalities.

Anahtar Kelimeler

• Digital Transformation in Munucipalities
• Digital Maturity
• Digital Culture.

Belediyelerde Dijital Olgunluğun Geliştirilmesinde Dijital Kültürün Etkisi

Öz

Günümüzde örgüt kültürünü değişime zorlayan en önemli unsur dijital dönüşümdür. Sadece teknolojiden ibaret olmayan dijital dönüşüm örgütleri de değişmeye zorlamaktadır. Dijital dönüşümü başarılı biçimde yönetebilmek ve yönlendirebilmek örgüt kültürünün dijital dönüşüme uygun hale gelmesi ile mümkündür. Örgütlerin dijital dönüşüme ne kadar hazır oldukları onların dijital olgunluk düzeyleri ile alakalıdır. Dijital olgunluk, bir kuruluşun mali kaynakları, insan kaynakları, üretim teknolojisi, üretim yöntemleri, vb. ile topyekûn olarak dijital vasıtalarla değer yaratma yeteneğinin gelişmesidir. Dijital olgunluk düzeyinin en önemli unsuru dijital kültüre sahip olmaktır. Dijital kültür, dijital teknolojilerin örgütlerde ve toplumda kullanımı ve benimsenmesi ile ortaya çıkan davranışları ve normları ifade etmektedir. Bu çalışmada dijital dönüşüm açısından belediyelerin ne kadar hazır oldukları, dijital kültürü nasıl geliştirebilecekleri tartışılmaktadır. Bu çerçevede belediyelerin dijital dönüşüme hazırlık seviyelerini, dijital olgunluk düzeylerini ölçebilecek modellerin hangi unsurları içermesi gerektiği, belediyeler açısından dijital dönüşüme uygun dijital kültürün nasıl olması gerektiği üzerinde durulmaktadır.

Anahtar Kelimeler

• Belediyelerde Dijital Dönüşüm
• Dijital Olgunluk
• Dijital Kültür

Kaynakça

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