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KALİTE YÖNETİMİNDEN KURUMSAL PERFORMANS YÖNETİMİNE PARADİGMAL DEĞİŞİMİN İŞLETME YÖNETİMİNE YANSIMALARI

Yıl 2014, Cilt: 4 Sayı: 1, 19 - 39, 08.04.2015

Öz

Teknolojik gelişmelerle birlikte, endüstrideki sektörel uzmanlaşmaların çeşitlenmesi,
yönetim paradigmalarını etkilemeye devam etmektedir. Genel olarak, üretim ve yönetim
süreçlerini belirleyen bir paradigma olan kalite yönetimi yaklaşımının temelinde, müşteri
tatminine odaklılık yer almakta iken; yeni bir yaklaşım olan kurumsal performans
yönetimi paradigmasında ise, işletmelerdeki çıkar sahiplerinin haklarının garanti altına
alınarak, yasalarla korunduğu ve performans geliştirici mekanizmalar vasıtasıyla işletme
yönetime katıldıkları süreçler ve yapısal ilişkiler önemsenmektedir. Çünkü, hem kalite
yönetimi anlayış hem de kurumsal performans yönetimi anlayışları modern dönem işletme
geliştirme tekniklerini içermektedirler. Bu çalışmada, her iki paradigma arasındaki teknik
ve işlevsel süreçlerin, benzerlikler/farklılıklar açısından, karşılaştırmalı olarak analizi
amaçlanmaktadır.

Kaynakça

  • AHARONY, Joseph and Ran Barniv, (2004), Using Financial Accounting Information in The Governance of Takeovers: An Analysis by Type of Acquirer, http://www.sciencedirect.com/science?_ob=ArticleURL&_aset= B-WA-A-B- VEVMsSAYWA-UUA, pdf. E.T: 17.08.2010.
  • BARKLEY Bruce. T. and James H. Saylor, (1993), Customer Drive Project Management, Mc Graw-Hill, New York.
  • BERK, Susan and Joseph, (1993), Total Qality Management, Srerling Publ., New York.
  • CHVALA, J. Richard and William C. Johnson, (1996), Total Qalitiy In Marketing, St Lucie Press, Florida.
  • COOK, Douglas O., Arthur Hogan and Robert Kieschnick, (2004), A Study of The Corporate Governance of Thrifts, http://www.sciencedirect.com/science?_ ob=ArticleURL&_aset=B-WA-A-B-VEV-MsSAYWA-UUW, 04.06.2011. pdf. E.T:
  • COOK, William. N., (1994), “Employee Participation Programs, Group-Based Incentives, and Company Perrformance: A Union-Nonunion Comparison”, Industrial and Labor Relations Rewiev, V.47, N.4.
  • COLE, R. E., P. Bakdayan, J. White., (1998), Qality, Participation and Competitiveness, California Management Rewiev, V.35, N.4.
  • CLARKE, Thomas, (1998), “Research on Corporate Governance”, Corporate Governance Reports, V.6, N. 1.
  • DEAKIN, Simon, Alan Hughes, (1997), “Comparative Corporate Governance: An Interdisciplinary Agenda”, Journal of Law and Society, V.24, N.1.
  • DEMİNG, Edward W., (1992), Out Of Crises, 19, MIT, S.27.
  • DEMSETZ, H. and A. Alchian, (1972), “Production,Information Costs, and Economic Organization”, American economic Rewiev, V.62.
  • DONALDSON, Lex and Davis. J,H, (1990), “Boards and Company Performance”, Corporate Governance: An International Rewiev, V.2, N.3.
  • fİGENBAUM, v. Amond., (1991), Total Qality Control, Mc Graw Hill.,
  • HİLMER, f.G., (1993), Strictly Boardroom: Improving Governance to Enhance Company Performance, The Business Library, New York.
  • HUNG, Humphry, (1998), “A Typology of the Theories of the Roles of Governing Boards”, Scholarly Research and Theory Papers, V.6, N.2.
  • HUTCHİNSON, Marion and Ferdinand A. Gul, (2004), Investment Opportunity Set, Corporate Governance Practices and Firm Performance, http://www. sciencedirect.com/science?_ob=ArticleURL&_aset=B-WA-A-B-VEV- MsSAYWA-UUA.pdf, E.T: 27.03.2013.
  • ISHİKAWA, Kaoru., (1989), Introduction To Qality Control, Juse Press, New York.
  • JURAN, Joseph. M., (1988), On Plannig for Oality, The Free Press, New York.
  • JURAN, Joseph. M.,(1989), Juran On Leadership For Qality Executive Handbook, Juran Institu, S.117.
  • KANJİ, K.G. and Ove Hartz, (1998), Development of Strategies for Total QualityManagement in Large Industrial Companies and Small-Medium Sized Enterprises, Total Qality Management, July,C.19, S.45.
  • KAY, John., (1996), Corporate Governance, The Business of Economics, Oxford Universty.
  • KAZUNO Ozeki and Tetusuichi Asoka, ( 989), Handbook Of Qality Tools, The Japanese Approach Productive Press, Cambridge, Massachuttes, S. 275.
  • KEAGEN, Mary. and François Degeorge, (1998), “Corporate Governance Reports”, Corporate Governance, V.6, N.2.
  • KEASEY, Kevin., S.Thompson and M. Wright, (1997), In Corporate Governance: Economic and Finanncal Issues, Oxford Univ. Press.
  • KLAPPER Leora F. and Inessa Love, (2004), Corporate Governance, Investor Protection, and Performance in Emerging Markets, http://www.sciencedirect. com/science?_ob=ArticleURL&_aset=B-WA-A-B-VEVMsSAYVW-UUW- pdf, E.T: 14.09.2011.
  • MACLEAN, Mairi., (1999), “Corporate Governance in France and the England: Long-term Perspectives on Contemporary Institutional Arrangements”, Business History, V.41, N.1.
  • MATHİESEN, H., (2004), Exhibition: The Managerial Agency Problem, http://www. encycogov.com/A0BigPicture/1CorpGovProblem/Exhi_1CorpGovProblem.asp
  • MELLART Alan, (2004), Aile Şirketlerinde Kurumsal Yönetim, http://www. insankaynaklari.com/CN/ContentBody.asp, E.T: 17.08.2010.
  • MERİH, Kutlu., (2002),T. Performans Yönetimi: Yönetişim, Konferans, MPM, Mart, Ankara
  • MITCHELL, Austin. and Prem Sikka, (1998), Corporate Governance Matters, N.24, Fabian.
  • MATTA, Khalil and Haun-Gee Chen, (1998), “The Information Requirements of Total Qality Management, TQM, August, C.9.
  • MODY, Suresh, (1990), Qality Management, NCQM, Bombay.
  • MONKS, R.G.and MİNOW, N.,(1996), Watching The Watchers, Blackwell, Cambridge.
  • PERSSON, T., G. Roland, G. Tabellini, (1996), Seperation and Powers and Accountability: Towards A Formal Approach to Comparative Politics, IGIER, July, Milano.
  • PfEffER, J. and G.R. Salancick, (1978), The External of Organizations: a Resource Dependence Perspective, Harper and Row, New York.
  • POUND, John, (1995), The Promise of the Governed Corporation, Harward Business Rewiev. March,1.
  • ROGERS, Rolf. E., (1997), Implementation of Total Qality, Intern. Bus. Press, New York.
  • RUSSEL, Thedore. R., (1993), “How the Human Charasreristics Fit into Total Qality Management, V.1, N.3.
  • SARRA, J., (2004), “Comparative Standarts of Corporate Accountability and Responsibility”, Corporate Governance, V.2, N.4.
  • SONNENfELD, Jeffrey, (2002), What Makes Great Boards Great, Harward Bus. Rewiev. Sept. N.3.
  • SPK, Tebliğler, http://www.spk.gov.tr/teblig/SeriVIII_No40Gerek.htm, E.T: 17.08.2007.
  • TANNENBAUM, A.S., (1962), Control in Organizations, Mc Graw-Hill, New York.
  • TAŞKIN, Uğur. S., “Kurumsal Performans Yönetimi”, http://www.insan kaynaklari. com./CN/
  • THOMPSON, l. John., (1993), Strategic Management: Awareness and Change, Chapman and Hall, London.
  • TURNBULL, Shann., (1997), “Corporate Governance: Its Scope, Concerns and Theories”, Corporate Governance, V.5, N.4,
  • TURNBULL, S., (1997), “Stakeholder Governance: A Sybernetic Property Rights Analysis”, Corporate Governance: An International Rewiev, V.5, N.1.
  • UNERMAN, Jeffrey and Mark Bennett, (2004), Increased Stakeholder Dialogue and The Internet: Towards Greater Corporate Aaccountability or Reinforcing Capitalist Hegemony?, aset=B-WA-A-B-VEV-MsSAYWA-UUW-AAUUYZAEBD, 18.11.2011.
  • http://www.sciencedirect.com/science?_ob=ArticleURL&_ pdf, E.T:
  • WALKER, Peter,(2004), “Governance-Leadership High A Purpose.?, Corporate Governance,V.4, N.1.

REFLECTIONS TO BUSINESS MANAGEMENT OF SWITHING PARADIGMS: FROM QUALİTY MANAGEMENT TO CORPORATE PERFORMANCE MANAGEMENT

Yıl 2014, Cilt: 4 Sayı: 1, 19 - 39, 08.04.2015

Öz

Differentation of sectoral spesialization in industry in line with technolocigal, still affects management paradigms. In general, while customer satisfaction is the basis of quality management, a paradigm that determines production and management process; corporate performance management emphasizes institutional relations and processesthrough which the rights of stake holders are guaranteed and their participation in the running of the enterprise is provided within the framework of performance development schemes. Because, both qality management and corporate performance management approaches contains that modern term business development techniques. This article analiysis of the illuminating technical and functional processes involving the two paradigma in terms of their conceptional aspects and simularities/differences through and a comparative method

Kaynakça

  • AHARONY, Joseph and Ran Barniv, (2004), Using Financial Accounting Information in The Governance of Takeovers: An Analysis by Type of Acquirer, http://www.sciencedirect.com/science?_ob=ArticleURL&_aset= B-WA-A-B- VEVMsSAYWA-UUA, pdf. E.T: 17.08.2010.
  • BARKLEY Bruce. T. and James H. Saylor, (1993), Customer Drive Project Management, Mc Graw-Hill, New York.
  • BERK, Susan and Joseph, (1993), Total Qality Management, Srerling Publ., New York.
  • CHVALA, J. Richard and William C. Johnson, (1996), Total Qalitiy In Marketing, St Lucie Press, Florida.
  • COOK, Douglas O., Arthur Hogan and Robert Kieschnick, (2004), A Study of The Corporate Governance of Thrifts, http://www.sciencedirect.com/science?_ ob=ArticleURL&_aset=B-WA-A-B-VEV-MsSAYWA-UUW, 04.06.2011. pdf. E.T:
  • COOK, William. N., (1994), “Employee Participation Programs, Group-Based Incentives, and Company Perrformance: A Union-Nonunion Comparison”, Industrial and Labor Relations Rewiev, V.47, N.4.
  • COLE, R. E., P. Bakdayan, J. White., (1998), Qality, Participation and Competitiveness, California Management Rewiev, V.35, N.4.
  • CLARKE, Thomas, (1998), “Research on Corporate Governance”, Corporate Governance Reports, V.6, N. 1.
  • DEAKIN, Simon, Alan Hughes, (1997), “Comparative Corporate Governance: An Interdisciplinary Agenda”, Journal of Law and Society, V.24, N.1.
  • DEMİNG, Edward W., (1992), Out Of Crises, 19, MIT, S.27.
  • DEMSETZ, H. and A. Alchian, (1972), “Production,Information Costs, and Economic Organization”, American economic Rewiev, V.62.
  • DONALDSON, Lex and Davis. J,H, (1990), “Boards and Company Performance”, Corporate Governance: An International Rewiev, V.2, N.3.
  • fİGENBAUM, v. Amond., (1991), Total Qality Control, Mc Graw Hill.,
  • HİLMER, f.G., (1993), Strictly Boardroom: Improving Governance to Enhance Company Performance, The Business Library, New York.
  • HUNG, Humphry, (1998), “A Typology of the Theories of the Roles of Governing Boards”, Scholarly Research and Theory Papers, V.6, N.2.
  • HUTCHİNSON, Marion and Ferdinand A. Gul, (2004), Investment Opportunity Set, Corporate Governance Practices and Firm Performance, http://www. sciencedirect.com/science?_ob=ArticleURL&_aset=B-WA-A-B-VEV- MsSAYWA-UUA.pdf, E.T: 27.03.2013.
  • ISHİKAWA, Kaoru., (1989), Introduction To Qality Control, Juse Press, New York.
  • JURAN, Joseph. M., (1988), On Plannig for Oality, The Free Press, New York.
  • JURAN, Joseph. M.,(1989), Juran On Leadership For Qality Executive Handbook, Juran Institu, S.117.
  • KANJİ, K.G. and Ove Hartz, (1998), Development of Strategies for Total QualityManagement in Large Industrial Companies and Small-Medium Sized Enterprises, Total Qality Management, July,C.19, S.45.
  • KAY, John., (1996), Corporate Governance, The Business of Economics, Oxford Universty.
  • KAZUNO Ozeki and Tetusuichi Asoka, ( 989), Handbook Of Qality Tools, The Japanese Approach Productive Press, Cambridge, Massachuttes, S. 275.
  • KEAGEN, Mary. and François Degeorge, (1998), “Corporate Governance Reports”, Corporate Governance, V.6, N.2.
  • KEASEY, Kevin., S.Thompson and M. Wright, (1997), In Corporate Governance: Economic and Finanncal Issues, Oxford Univ. Press.
  • KLAPPER Leora F. and Inessa Love, (2004), Corporate Governance, Investor Protection, and Performance in Emerging Markets, http://www.sciencedirect. com/science?_ob=ArticleURL&_aset=B-WA-A-B-VEVMsSAYVW-UUW- pdf, E.T: 14.09.2011.
  • MACLEAN, Mairi., (1999), “Corporate Governance in France and the England: Long-term Perspectives on Contemporary Institutional Arrangements”, Business History, V.41, N.1.
  • MATHİESEN, H., (2004), Exhibition: The Managerial Agency Problem, http://www. encycogov.com/A0BigPicture/1CorpGovProblem/Exhi_1CorpGovProblem.asp
  • MELLART Alan, (2004), Aile Şirketlerinde Kurumsal Yönetim, http://www. insankaynaklari.com/CN/ContentBody.asp, E.T: 17.08.2010.
  • MERİH, Kutlu., (2002),T. Performans Yönetimi: Yönetişim, Konferans, MPM, Mart, Ankara
  • MITCHELL, Austin. and Prem Sikka, (1998), Corporate Governance Matters, N.24, Fabian.
  • MATTA, Khalil and Haun-Gee Chen, (1998), “The Information Requirements of Total Qality Management, TQM, August, C.9.
  • MODY, Suresh, (1990), Qality Management, NCQM, Bombay.
  • MONKS, R.G.and MİNOW, N.,(1996), Watching The Watchers, Blackwell, Cambridge.
  • PERSSON, T., G. Roland, G. Tabellini, (1996), Seperation and Powers and Accountability: Towards A Formal Approach to Comparative Politics, IGIER, July, Milano.
  • PfEffER, J. and G.R. Salancick, (1978), The External of Organizations: a Resource Dependence Perspective, Harper and Row, New York.
  • POUND, John, (1995), The Promise of the Governed Corporation, Harward Business Rewiev. March,1.
  • ROGERS, Rolf. E., (1997), Implementation of Total Qality, Intern. Bus. Press, New York.
  • RUSSEL, Thedore. R., (1993), “How the Human Charasreristics Fit into Total Qality Management, V.1, N.3.
  • SARRA, J., (2004), “Comparative Standarts of Corporate Accountability and Responsibility”, Corporate Governance, V.2, N.4.
  • SONNENfELD, Jeffrey, (2002), What Makes Great Boards Great, Harward Bus. Rewiev. Sept. N.3.
  • SPK, Tebliğler, http://www.spk.gov.tr/teblig/SeriVIII_No40Gerek.htm, E.T: 17.08.2007.
  • TANNENBAUM, A.S., (1962), Control in Organizations, Mc Graw-Hill, New York.
  • TAŞKIN, Uğur. S., “Kurumsal Performans Yönetimi”, http://www.insan kaynaklari. com./CN/
  • THOMPSON, l. John., (1993), Strategic Management: Awareness and Change, Chapman and Hall, London.
  • TURNBULL, Shann., (1997), “Corporate Governance: Its Scope, Concerns and Theories”, Corporate Governance, V.5, N.4,
  • TURNBULL, S., (1997), “Stakeholder Governance: A Sybernetic Property Rights Analysis”, Corporate Governance: An International Rewiev, V.5, N.1.
  • UNERMAN, Jeffrey and Mark Bennett, (2004), Increased Stakeholder Dialogue and The Internet: Towards Greater Corporate Aaccountability or Reinforcing Capitalist Hegemony?, aset=B-WA-A-B-VEV-MsSAYWA-UUW-AAUUYZAEBD, 18.11.2011.
  • http://www.sciencedirect.com/science?_ob=ArticleURL&_ pdf, E.T:
  • WALKER, Peter,(2004), “Governance-Leadership High A Purpose.?, Corporate Governance,V.4, N.1.
Toplam 49 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Makaleler
Yazarlar

Adnan Akın

Yayımlanma Tarihi 8 Nisan 2015
Gönderilme Tarihi 8 Nisan 2015
Yayımlandığı Sayı Yıl 2014 Cilt: 4 Sayı: 1

Kaynak Göster

APA Akın, A. (2015). KALİTE YÖNETİMİNDEN KURUMSAL PERFORMANS YÖNETİMİNE PARADİGMAL DEĞİŞİMİN İŞLETME YÖNETİMİNE YANSIMALARI. Kırıkkale Üniversitesi Sosyal Bilimler Dergisi, 4(1), 19-39.

İletişim

Telefon Numarası: +90 0318 357 35 92

Faks Numarası: +90 0318 357 35 97

e-mail: sbd@kku.edu.tr

Posta Adresi: Kırıkkale Üniversitesi Sosyal Bilimler Enstitüsü Müdürlüğü, Merkez Yerleşke, 71450, Yahşihan-KIRIKKALE

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