KALİTE YÖNETİMİNDEN KURUMSAL PERFORMANS YÖNETİMİNE PARADİGMAL DEĞİŞİMİN İŞLETME YÖNETİMİNE YANSIMALARI

Yıl 2014, Cilt: 4 Sayı: 1, 19 - 39, 08.04.2015

Adnan Akın

Öz

Teknolojik gelişmelerle birlikte, endüstrideki sektörel uzmanlaşmaların çeşitlenmesi,
yönetim paradigmalarını etkilemeye devam etmektedir. Genel olarak, üretim ve yönetim
süreçlerini belirleyen bir paradigma olan kalite yönetimi yaklaşımının temelinde, müşteri
tatminine odaklılık yer almakta iken; yeni bir yaklaşım olan kurumsal performans
yönetimi paradigmasında ise, işletmelerdeki çıkar sahiplerinin haklarının garanti altına
alınarak, yasalarla korunduğu ve performans geliştirici mekanizmalar vasıtasıyla işletme
yönetime katıldıkları süreçler ve yapısal ilişkiler önemsenmektedir. Çünkü, hem kalite
yönetimi anlayış hem de kurumsal performans yönetimi anlayışları modern dönem işletme
geliştirme tekniklerini içermektedirler. Bu çalışmada, her iki paradigma arasındaki teknik
ve işlevsel süreçlerin, benzerlikler/farklılıklar açısından, karşılaştırmalı olarak analizi
amaçlanmaktadır.

Anahtar Kelimeler

Kalite Yönetimi, Kurumsal Yönetim, Kurumsal Performans Yönetimi

REFLECTIONS TO BUSINESS MANAGEMENT OF SWITHING PARADIGMS: FROM QUALİTY MANAGEMENT TO CORPORATE PERFORMANCE MANAGEMENT

Öz

Differentation of sectoral spesialization in industry in line with technolocigal, still affects management paradigms. In general, while customer satisfaction is the basis of quality management, a paradigm that determines production and management process; corporate performance management emphasizes institutional relations and processesthrough which the rights of stake holders are guaranteed and their participation in the running of the enterprise is provided within the framework of performance development schemes. Because, both qality management and corporate performance management approaches contains that modern term business development techniques. This article analiysis of the illuminating technical and functional processes involving the two paradigma in terms of their conceptional aspects and simularities/differences through and a comparative method

Anahtar Kelimeler

Qality Management, Corporate Governance, Corporate Performance Management

Kaynakça

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