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Email Marketing: A Theoretical Perspective

Yıl 2020, , 476 - 490, 15.09.2020
https://doi.org/10.33712/mana.747739

Öz

Globalization and technological advances force businesses to discover new media channels with sufficient interaction to reach customers, especially in marketing and advertising communications. While businesses are always looking for ways to communicate with their customers easier, cheaper and faster, the internet offers all three. Email marketing is an online marketing technique that uses email to send advertising or commercial information. Email marketing is also an attractive marketing tool for businesses with its low cost, high return on investment and brand loyalty advantage. This article focuses on creating a broad conceptual framework for email marketing by sharing up-to-date statistics. In addition, it tries to explain the e-mail marketing strategies required to help business managers design their e-mail marketing campaigns more effectively. The article also covers permission marketing, e-mail marketing metrics, advantages and disadvantages of e-mail marketing.

Kaynakça

  • ARMSTRONG, Martin (2019), “Where Spam Comes From”, E-Article, https://www.statista.com/chart/4338/most-spam-messages-originate-in-the-us/ (Erişim Tarihi: 25.05.2020).
  • BALAKRISHNAN, Raju ve PAREKH, Rajesh (2014), “Learning to Predict Subject-Line Opens for Large-Scale Email Marketing”, IEEE International Conference on Big Data, ss.579-584.
  • BAWM, Zirthang Lian ve NATH, Rudra Pratap Deb. (2014), “A Conceptual Model for Effective Email Marketing”, 17th International Conference on Computer and Information Technology (ICCIT), ss.250-256.
  • BILOS, Antun, TURKALJ, Davorin ve KELIC, Ivan (2016), “Open-rate Controlled Experiment in E-mail Marketing Campaigns”, Market-Trziste, S.28(1), ss.93-109.
  • BROWNLOW, Mark (2012), “Six Questions for Your Trigger Emails”, E-Article, https://www.smartinsights.com/email-marketing/behavioural-email-marketing/six-questions-for-your-trigger-emails/ (Erişim Tarihi: 25.05.2020).
  • BUDAC, Camelia (2016), “Theoretical Approaches on Successful Email Marketing Campaigns”, Ovidius University Annals Economic Sciences Series, S.16(2), ss.306-311.
  • BURGESS, Anthony, JACKSON, Thomas ve EDWARDS, Janet (2005), “Email Training Significantly Reduces Email Defects”, International Journal of Information Management, S.25(1), ss.71-83.
  • CARMEN, Pantea ve NICOLAE, Pop Al (2010), “Email Marketing Campaigns: The Easiest Path From Organizations to Consumers–An Exploratory Assessment”, Annals of the University of Oradea, S.1(1), ss.737-742.
  • CHITTENDEN, Lisa ve RETTIE, Ruth (2003), “An Evaluation of E-mail Marketing and Factors Affecting Response”, Journal of Targeting, Measurement and Analysis for Marketing, S.11(3), ss.203-217.
  • CLEMENT, J. (2019), “E-mail Usage in The United States - Statistics & Facts”, E-Report, https://www.statista.com/topics/4295/e-mail-usage-in-the-united-states/ (Erişim Tarihi: 25.05.2020).
  • CLEMENT, J. (2020), “Number of E-mail Users Worldwide From 2017 to 2024”, E-Report, https://www.statista.com/statistics/255080/number-of-e-mail-users-worldwide/ (Erişim Tarihi: 15.05.2020).
  • DABBISH, Laura A., KRAUT, Robert E., FUSSELL, Susan ve KIESLER, Sara (2005), “Understanding Email Use: Predicting Action on a Message”, Proceedings of the SIGCHI Conference on Human factors in Computing Systems, ss.691-700.
  • ELLIS-CHADWICK, Fiona ve DOHERTY, Neil F. (2012), “Web Advertising: The Role of E-mail Marketing”, Journal of Business Research, S.65(6), ss.843–848.
  • FARIBORZI, Elham ve ZAHEDIFARD, Morvarid (2012), “E-mail Marketing: Advantages, Disadvantages and Improving Techniques”, International Journal of e-Education, e-Business, e-Management and e-Learning, S.2(3), ss.232-236.
  • FIDLER, Jason (2020), “New Data: How the Amount of Text and Images Impact Email Click-Through Rates”, E-Article, https://blogs.constantcontact.com/email-images/ (Erişim Tarihi: 15.05.2020).
  • HARTEMO, Mari (2016), “Email Marketing in The Era of The Empowered Consumer”, Journal of Research in Interactive Marketing, S.10(3), ss.212-230.
  • HEINTIE, Marko (2010), “Critical Factors Affecting Email as A Marketing Communication Channel – Case Study: RealEasyMailer”, Bachelor’s Thesis, Helsinki Metropolia University of Applied Sciences, Helsinki.
  • HOLTZMAN, Elise (2016), “Attract and Retain Clients Using E-Mail Marketing”, American Bar Association, GPSolo, S.33(6), ss.22-25.
  • HUDAK, Martin, KIANICKOVA, Eva ve MADLENAK, Radovan (2017), “The Importance of E-mail Marketing in E-commerce”, Procedia Engineering, S.192, ss.342-347.
  • JESHURUN, Subramania Bala (2018), “A Study on The Effectiveness of Email Marketing. Management”, Shanlax International Journal of Management, S.6(S1), ss.84-86.
  • KARIMI, Sameer, STOEV, Yasen ve ZANDER, Olle (2017), “Ethical Issues in E-Permission Marketing: A Study of How Consumer Behaviour is Affected by Unethical Practices Involving E-Permission Marketing”, Bachelor Thesis, Jonkoping University, Jonkoping.
  • KAUR, Rajveer ve SINGH, Gurwinder (2017), “Internet Marketing : The New Era of Innovation In E-Commerce”, International Journal of Scientific Research in Computer Science, Engineering and Information Technology, S.2(1), ss.253-258.
  • KELLY, Carlota Alvim Xavier (2018), “Impact of Email Marketing Campaigns on E-Commerce: A Case Study in the Fashion Industry”, PhD Thesis, Universidade Catolica Portuguesa, Porto.
  • KHAN, Sarfraz Fayaz, REHMAN, Asad, KHAN, Mohammed Imran ve KHAN, Mohammad Ahmar (2016), “Influence of Gender and Nationality on Consumers' Perception Towards Email Marketing: An Exploratory Study in Oman”, International Journal of Applied Business and Economic Research, S.14(1), ss.457-464.
  • KIRAN, Vasanth ve KISHORE, Krishna (2013), “Towards Sustainable E-Mail Marketing Through Permission Marketing”, International Association of Scientific Innovation and Research (IASIR), S.5(2), ss.113-120.
  • KOLOWICH, Lindsay (2020), “Email Analytics: The 8 Email Marketing Metrics & KPIs You Should Be Tracking”, E-Article, https://blog.hubspot.com/marketing/metrics-email-marketers-should-be-tracking (Erişim Tarihi: 05.05.2020).
  • KRISHNAMURTHY, Sandeep (2001), “A Comprehensive Analysis of Permission Marketing”, Journal of Computer-Mediated Communication, S.6(2), ss.1-19.
  • KUMAR, V., ZHANG, Xi Alan ve LUO, Anita (2014), “Modeling Customer Opt-In and Opt-Out in A Permission-Based Marketing Context”, Journal of Marketing Research (JMR), S.51(4), ss.403-419.
  • LESZCZYNSKI, Michal (2020), “15 Email Marketing Metrics & KPIs For Measuring Campaign Success”, E-Article, https://www.getresponse.com/blog/email-marketing-metrics#ctor (Erişim Tarihi: 20.05.2020).
  • MACKINTOSH, Patrick, BRANTLEY, Luke, HANSEN, Alexander, LINDELL, Jacob, PIETZ, Jesse, WILCK, Joseph H., LEONARD, Taylor ve GONZALEZ, Gerardo O. (2017), “Maximizing Clicks in Email Marketing Campaigns for a Retail Company Company”, International Journal of Applied Industrial Engineering (IJAIE), S.4(2), ss.33-46.
  • MARTIN, Brett M.S., VAN DURME, Joel, RAULAS, Mika ve MERISAVO, Marko (2003), “Email Advertising: Exploratory Insights from Finland”, Journal of Advertising Research, S.43(3), ss.293-300.
  • MERVILLE, Nigel, STEVENS, Aaron, PLICE, Robert K. ve PAVLOV, Oleg V. (2006), “Unsolicited Commercial E-Mail: Empirical Analysis of a Digital Commons”, International Journal of Electronic Commerce, S.10(4), ss.143–168.
  • MERISAVO, Marko ve RAULAS, Mika (2004), “The Impact of E-mail Marketing on Brand Loyalty”, Journal of Product & Brand Management, S.13(7), ss.498-505.
  • MOCK, Kenrick J. (2001), “An Experimental Framework for Email Categorization and Management”, Proceedings of The 24th Annual International ACM SIGIR Conference on Research and Development in Information Retrieval, 9-11 September, New Orleans - Louisiana, ss.392-393.
  • MOGOS, Radu Ioan ve ACATRINEI, Carmen (2015), “Designing Email Marketing Campaigns-A Data Mining Approach Based on Consumer Preferences”, Annales Universitatis Apulensis: Series Oeconomica, S.17(1), ss.15-30.
  • MOHAMMADI, Mehdi, MALEKIAN, Kamran, NOSRATI, Masoud ve KARIMI, Ronak (2013), “Email Marketing as a Popular Type of Small Business Advertisement: A Short Review”, Australian Journal of Basic and Applied Sciences, S.7(4), ss.786-790.
  • MOORE, Alex (2016), “7 Tips for Getting More Responses to Your Emails (With Data!), E-Article, https://blog.boomerangapp.com/2016/02/7-tips-for-getting-more-responses-to-your-emails-with-data/ (Erişim Tarihi: 25.05.2020).
  • MOUSTAKAS, Evangelos, RANGANATHAN, C. ve DUQUENOY, Penny (2006), “E-mail Marketing at The Crossroads: A Stakeholder Analysis of Unsolicited Commercial E-mail (Spam)”, Internet Research, S.16(1), ss.38-52.
  • NIKANDISH, Ashkan, KHELEVA, Irina, YIN-FAH, Benjamin Chan ve CHUEN, Poon Wai (2020), “A Proposed Model of Electronic Mail Communication: Content Marketing Channel among Generation Y”, TEST Engineering and Management, S.82, ss.637-652.
  • O'CONNOR, Peter (2008), “E-Mail Marketing by International Hotel Chains: An Industry-Practices Update”, Cornell Hospitality Quarterly, S.49(1), ss.42-52.
  • PEEK, Sean (2020), “7 Email Marketing Tips (Plus Evidence of Success)”, E-Article, https://www.businessnewsdaily.com/6887-tips-for-email-marketing.html (Erişim Tarihi: 25.05.2020).
  • PINEIRO-OTERO, Teresa ve MARTINEZ-ROLAN, Xabier (2016), “Understanding Digital Marketing-Basics and Actions”, MBA (Ed. Carolina Machado, Paulo Davim), Springer Publisher, Cham, ss.37-74.
  • RAAD, Mostafa, YEASSEN, Norizan Mohd, ALAM, Gazi Mahabubul, ZAIDAN, Bilal Bahaa ve ZAIDAN, Aws Alaa (2010), “Impact of Spam Advertisement Through E-Mail: A Study to Assess The Influence of The Anti-Spam on The E-mail Marketing”, African Journal of Business Management, S.4(11), ss.2362-2367.
  • REIMERS, Vaughan, CHAO, Chih-Wei ve GORMAN, Sarah (2016), “Permission Email Marketing and Its Influence on Online Shopping”, Asia Pacific Journal of Marketing and Logistics, S.28(2), ss.308-322.
  • RITA, Paulo ve RITA, Cristina (2003), “E-Mail Marketing Campaigns: An Application to the Tourism Industry”, E-Article, ss.1-7, https://www.researchgate.net/profile/Paulo_Rita/publication/267829733_E-Mail_Marketing_Campaigns_An_Application_to_the_Tourism_Industry/links/54fd7bf00cf20700c5eba9f3.pdf (Erişim Tarihi: 03.03.2020).
  • SAEED, Ahmed Ahmed Abdel Salam, AROUS, Saleh Abd El Hamid ve AHMED, Gihan Nabil (2018), “Using of Electronic Marketing Channels in Building Customer Loyalty in Hotels”, Journal of the Faculty of Tourism and Hotels-University of Sadat City, S.2(1), ss.56-69.
  • SAHNI, Navdeep S., WHEELER, S. Christian ve CHINTAGUNTA, Pradeep (2018), “Personalization in Email Marketing: The Role of Noninformative Advertising Content”, Marketing Science, S.37(2), ss.236-258.
  • SARAF, Ameya Ajit (2019), “Perception of DBS Masters Students Towards Opt-in Email Marketing in the Online Retail of Apparels”, Master Thesis, Dublin Business School, Dublin.
  • SCHMID, Dennis (2020), “Share of Individuals Who Send or Receive E-mails on The Internet in Selected European Countries from 2017 to 2019”, E-Report, https://www.statista.com/statistics/380552/number-of-individuals-who-send-or-receive-e-mails-in-european-countries/ (Erişim Tarihi: 15.05.2020).
  • SHARMA, Shradha (2016), “Role of Technology in Permission Marketing”, International Research Journal of Management Sociology & Humanity ( IRJMSH ), S.7(4), ss.12-17.
  • SHELAR, Matt (2020), “The Only 4 Email Marketing Metrics That Matter”, E-Article, https://www.digitalmarketer.com/blog/email-marketing-metrics/ (Erişim Tarihi: 25.05.2020).
  • SIGURDSSON, Valdimar, HINRIKSSON, Hinrik ve MENON, R. G. Vishnu (2016), “Operant Behavioral Economics for E-mail Marketing: An Experiment Based on the Behavioral Perspective Model Testing the Effectiveness of Motivational Operation, Utilitarian and Informational Stimuli”, Managerial and Decision Economics, S.37(4-5), ss.337-344.
  • SMART, Karl L. ve CAPPEL, James (2003), “Assessing The Response to and Success of Email Marketing Promotions”, International Association for Computer Informations Systems, S.15, ss.309-315, https://www.axware.nl/sites/default/files/fulltext/SmartCappel.pdf (Erişim Tarihi: 03.03.2020).
  • STUPAR-RUTENFRANS, Snezan, DE KOFF, Devin ve VAN DEN ELST, John (2019), “The Effect of Subject Lines on Open Rates of Email Marketing Messages”, Advances in Social Sciences Research Journal, S.6(7), ss.181-188.
  • TEZINDE, Tito, SMITH, Brett ve MURPHY, Jamie (2002), “Getting Permission: Exploring Factors Affecting Permission Marketing”, Journal of Interactive Marketing, S.16(4), ss.28-36.
  • TODOR, Raluca Dania (2017), “Promotion and Communication Through E-mail Marketing Campaigns”, Bulletin of the Transilvania University of Braşov Series V: Economic Sciences, S.10(59)-1, ss.61-66.
  • TRUONG, Thanh Quy Nguyen (2017), “Proposal of E-mail Marketing Communication for fans of VBA”, Master Thesis, Tomas Bata University, Zlin,
  • VASUDEVAN, Rajagopalan (2010), “E-mail Marketing”, Journal of Contemporary Research in Management, S.5(3), ss.37-42.
  • VENUGOPAL, K., DAS, Saumendra ve MURTHY, D. Vishnu (2012), “Email Marketing: A Paradigm Shift to Marketing”, International Journal of Advanced Research in Management and Social Sciences, S.1(1), ss.101-116.
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  • WU, Jiexing, LI, Kate J. ve LIU, Jun S. (2018), “Bayesian Inference for Assessing Effects of Email Marketing Campaigns”, Journal of Business & Economic Statistics, S.36(2), ss.253-266.
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  • ZHANG, Xi Alan, KUMAR, V. ve COŞGUNER, Koray (2017), “Dynamically Managing a Profitable Email Marketing Program”, Journal of Marketing Research, S.54(6), ss.851-866.
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E-Posta Pazarlama: Teorik Bir Bakış

Yıl 2020, , 476 - 490, 15.09.2020
https://doi.org/10.33712/mana.747739

Öz

Küreselleşme ve teknolojik gelişmeler, işletmeleri özellikle pazarlama ve reklam iletişiminde, müşterilere ulaşmak için yeterli etkileşime sahip yeni medya kanalları keşfetmeye zorlamaktadır. İşletmeler her zaman müşterileriyle daha kolay, daha ucuz ve daha hızlı iletişim kurmanın yollarını ararken, internet her üçünü de sunmaktadır. E-posta pazarlaması, reklam veya ticari bilgi göndermek için e-posta kullanan çevrimiçi bir pazarlama tekniğidir. E-posta pazarlama, düşük maliyeti, yüksek yatırım getirisi ve marka bağlılığı oluşturma avantajıyla da işletmeler için son derece cazip bir pazarlama aracıdır. Bu makale, güncel istatistikleri de paylaşarak e-posta pazarlamasıyla ilgili geniş bir kavramsal çerçeve oluşturmaya odaklanmaktadır. Bununla birlikte işletme yöneticilerin e-posta pazarlama kampanyalarını daha etkin bir şekilde tasarlamalarına yardımcı olmak için gereken e-posta pazarlama stratejilerini de açıklamaya çalışmaktadır. Makalede ayrıca izin pazarlaması, e-posta pazarlama metrikleri, e-posta pazarlamanın avantaj ve dezavantajları konularına da yer verilmiştir.

Kaynakça

  • ARMSTRONG, Martin (2019), “Where Spam Comes From”, E-Article, https://www.statista.com/chart/4338/most-spam-messages-originate-in-the-us/ (Erişim Tarihi: 25.05.2020).
  • BALAKRISHNAN, Raju ve PAREKH, Rajesh (2014), “Learning to Predict Subject-Line Opens for Large-Scale Email Marketing”, IEEE International Conference on Big Data, ss.579-584.
  • BAWM, Zirthang Lian ve NATH, Rudra Pratap Deb. (2014), “A Conceptual Model for Effective Email Marketing”, 17th International Conference on Computer and Information Technology (ICCIT), ss.250-256.
  • BILOS, Antun, TURKALJ, Davorin ve KELIC, Ivan (2016), “Open-rate Controlled Experiment in E-mail Marketing Campaigns”, Market-Trziste, S.28(1), ss.93-109.
  • BROWNLOW, Mark (2012), “Six Questions for Your Trigger Emails”, E-Article, https://www.smartinsights.com/email-marketing/behavioural-email-marketing/six-questions-for-your-trigger-emails/ (Erişim Tarihi: 25.05.2020).
  • BUDAC, Camelia (2016), “Theoretical Approaches on Successful Email Marketing Campaigns”, Ovidius University Annals Economic Sciences Series, S.16(2), ss.306-311.
  • BURGESS, Anthony, JACKSON, Thomas ve EDWARDS, Janet (2005), “Email Training Significantly Reduces Email Defects”, International Journal of Information Management, S.25(1), ss.71-83.
  • CARMEN, Pantea ve NICOLAE, Pop Al (2010), “Email Marketing Campaigns: The Easiest Path From Organizations to Consumers–An Exploratory Assessment”, Annals of the University of Oradea, S.1(1), ss.737-742.
  • CHITTENDEN, Lisa ve RETTIE, Ruth (2003), “An Evaluation of E-mail Marketing and Factors Affecting Response”, Journal of Targeting, Measurement and Analysis for Marketing, S.11(3), ss.203-217.
  • CLEMENT, J. (2019), “E-mail Usage in The United States - Statistics & Facts”, E-Report, https://www.statista.com/topics/4295/e-mail-usage-in-the-united-states/ (Erişim Tarihi: 25.05.2020).
  • CLEMENT, J. (2020), “Number of E-mail Users Worldwide From 2017 to 2024”, E-Report, https://www.statista.com/statistics/255080/number-of-e-mail-users-worldwide/ (Erişim Tarihi: 15.05.2020).
  • DABBISH, Laura A., KRAUT, Robert E., FUSSELL, Susan ve KIESLER, Sara (2005), “Understanding Email Use: Predicting Action on a Message”, Proceedings of the SIGCHI Conference on Human factors in Computing Systems, ss.691-700.
  • ELLIS-CHADWICK, Fiona ve DOHERTY, Neil F. (2012), “Web Advertising: The Role of E-mail Marketing”, Journal of Business Research, S.65(6), ss.843–848.
  • FARIBORZI, Elham ve ZAHEDIFARD, Morvarid (2012), “E-mail Marketing: Advantages, Disadvantages and Improving Techniques”, International Journal of e-Education, e-Business, e-Management and e-Learning, S.2(3), ss.232-236.
  • FIDLER, Jason (2020), “New Data: How the Amount of Text and Images Impact Email Click-Through Rates”, E-Article, https://blogs.constantcontact.com/email-images/ (Erişim Tarihi: 15.05.2020).
  • HARTEMO, Mari (2016), “Email Marketing in The Era of The Empowered Consumer”, Journal of Research in Interactive Marketing, S.10(3), ss.212-230.
  • HEINTIE, Marko (2010), “Critical Factors Affecting Email as A Marketing Communication Channel – Case Study: RealEasyMailer”, Bachelor’s Thesis, Helsinki Metropolia University of Applied Sciences, Helsinki.
  • HOLTZMAN, Elise (2016), “Attract and Retain Clients Using E-Mail Marketing”, American Bar Association, GPSolo, S.33(6), ss.22-25.
  • HUDAK, Martin, KIANICKOVA, Eva ve MADLENAK, Radovan (2017), “The Importance of E-mail Marketing in E-commerce”, Procedia Engineering, S.192, ss.342-347.
  • JESHURUN, Subramania Bala (2018), “A Study on The Effectiveness of Email Marketing. Management”, Shanlax International Journal of Management, S.6(S1), ss.84-86.
  • KARIMI, Sameer, STOEV, Yasen ve ZANDER, Olle (2017), “Ethical Issues in E-Permission Marketing: A Study of How Consumer Behaviour is Affected by Unethical Practices Involving E-Permission Marketing”, Bachelor Thesis, Jonkoping University, Jonkoping.
  • KAUR, Rajveer ve SINGH, Gurwinder (2017), “Internet Marketing : The New Era of Innovation In E-Commerce”, International Journal of Scientific Research in Computer Science, Engineering and Information Technology, S.2(1), ss.253-258.
  • KELLY, Carlota Alvim Xavier (2018), “Impact of Email Marketing Campaigns on E-Commerce: A Case Study in the Fashion Industry”, PhD Thesis, Universidade Catolica Portuguesa, Porto.
  • KHAN, Sarfraz Fayaz, REHMAN, Asad, KHAN, Mohammed Imran ve KHAN, Mohammad Ahmar (2016), “Influence of Gender and Nationality on Consumers' Perception Towards Email Marketing: An Exploratory Study in Oman”, International Journal of Applied Business and Economic Research, S.14(1), ss.457-464.
  • KIRAN, Vasanth ve KISHORE, Krishna (2013), “Towards Sustainable E-Mail Marketing Through Permission Marketing”, International Association of Scientific Innovation and Research (IASIR), S.5(2), ss.113-120.
  • KOLOWICH, Lindsay (2020), “Email Analytics: The 8 Email Marketing Metrics & KPIs You Should Be Tracking”, E-Article, https://blog.hubspot.com/marketing/metrics-email-marketers-should-be-tracking (Erişim Tarihi: 05.05.2020).
  • KRISHNAMURTHY, Sandeep (2001), “A Comprehensive Analysis of Permission Marketing”, Journal of Computer-Mediated Communication, S.6(2), ss.1-19.
  • KUMAR, V., ZHANG, Xi Alan ve LUO, Anita (2014), “Modeling Customer Opt-In and Opt-Out in A Permission-Based Marketing Context”, Journal of Marketing Research (JMR), S.51(4), ss.403-419.
  • LESZCZYNSKI, Michal (2020), “15 Email Marketing Metrics & KPIs For Measuring Campaign Success”, E-Article, https://www.getresponse.com/blog/email-marketing-metrics#ctor (Erişim Tarihi: 20.05.2020).
  • MACKINTOSH, Patrick, BRANTLEY, Luke, HANSEN, Alexander, LINDELL, Jacob, PIETZ, Jesse, WILCK, Joseph H., LEONARD, Taylor ve GONZALEZ, Gerardo O. (2017), “Maximizing Clicks in Email Marketing Campaigns for a Retail Company Company”, International Journal of Applied Industrial Engineering (IJAIE), S.4(2), ss.33-46.
  • MARTIN, Brett M.S., VAN DURME, Joel, RAULAS, Mika ve MERISAVO, Marko (2003), “Email Advertising: Exploratory Insights from Finland”, Journal of Advertising Research, S.43(3), ss.293-300.
  • MERVILLE, Nigel, STEVENS, Aaron, PLICE, Robert K. ve PAVLOV, Oleg V. (2006), “Unsolicited Commercial E-Mail: Empirical Analysis of a Digital Commons”, International Journal of Electronic Commerce, S.10(4), ss.143–168.
  • MERISAVO, Marko ve RAULAS, Mika (2004), “The Impact of E-mail Marketing on Brand Loyalty”, Journal of Product & Brand Management, S.13(7), ss.498-505.
  • MOCK, Kenrick J. (2001), “An Experimental Framework for Email Categorization and Management”, Proceedings of The 24th Annual International ACM SIGIR Conference on Research and Development in Information Retrieval, 9-11 September, New Orleans - Louisiana, ss.392-393.
  • MOGOS, Radu Ioan ve ACATRINEI, Carmen (2015), “Designing Email Marketing Campaigns-A Data Mining Approach Based on Consumer Preferences”, Annales Universitatis Apulensis: Series Oeconomica, S.17(1), ss.15-30.
  • MOHAMMADI, Mehdi, MALEKIAN, Kamran, NOSRATI, Masoud ve KARIMI, Ronak (2013), “Email Marketing as a Popular Type of Small Business Advertisement: A Short Review”, Australian Journal of Basic and Applied Sciences, S.7(4), ss.786-790.
  • MOORE, Alex (2016), “7 Tips for Getting More Responses to Your Emails (With Data!), E-Article, https://blog.boomerangapp.com/2016/02/7-tips-for-getting-more-responses-to-your-emails-with-data/ (Erişim Tarihi: 25.05.2020).
  • MOUSTAKAS, Evangelos, RANGANATHAN, C. ve DUQUENOY, Penny (2006), “E-mail Marketing at The Crossroads: A Stakeholder Analysis of Unsolicited Commercial E-mail (Spam)”, Internet Research, S.16(1), ss.38-52.
  • NIKANDISH, Ashkan, KHELEVA, Irina, YIN-FAH, Benjamin Chan ve CHUEN, Poon Wai (2020), “A Proposed Model of Electronic Mail Communication: Content Marketing Channel among Generation Y”, TEST Engineering and Management, S.82, ss.637-652.
  • O'CONNOR, Peter (2008), “E-Mail Marketing by International Hotel Chains: An Industry-Practices Update”, Cornell Hospitality Quarterly, S.49(1), ss.42-52.
  • PEEK, Sean (2020), “7 Email Marketing Tips (Plus Evidence of Success)”, E-Article, https://www.businessnewsdaily.com/6887-tips-for-email-marketing.html (Erişim Tarihi: 25.05.2020).
  • PINEIRO-OTERO, Teresa ve MARTINEZ-ROLAN, Xabier (2016), “Understanding Digital Marketing-Basics and Actions”, MBA (Ed. Carolina Machado, Paulo Davim), Springer Publisher, Cham, ss.37-74.
  • RAAD, Mostafa, YEASSEN, Norizan Mohd, ALAM, Gazi Mahabubul, ZAIDAN, Bilal Bahaa ve ZAIDAN, Aws Alaa (2010), “Impact of Spam Advertisement Through E-Mail: A Study to Assess The Influence of The Anti-Spam on The E-mail Marketing”, African Journal of Business Management, S.4(11), ss.2362-2367.
  • REIMERS, Vaughan, CHAO, Chih-Wei ve GORMAN, Sarah (2016), “Permission Email Marketing and Its Influence on Online Shopping”, Asia Pacific Journal of Marketing and Logistics, S.28(2), ss.308-322.
  • RITA, Paulo ve RITA, Cristina (2003), “E-Mail Marketing Campaigns: An Application to the Tourism Industry”, E-Article, ss.1-7, https://www.researchgate.net/profile/Paulo_Rita/publication/267829733_E-Mail_Marketing_Campaigns_An_Application_to_the_Tourism_Industry/links/54fd7bf00cf20700c5eba9f3.pdf (Erişim Tarihi: 03.03.2020).
  • SAEED, Ahmed Ahmed Abdel Salam, AROUS, Saleh Abd El Hamid ve AHMED, Gihan Nabil (2018), “Using of Electronic Marketing Channels in Building Customer Loyalty in Hotels”, Journal of the Faculty of Tourism and Hotels-University of Sadat City, S.2(1), ss.56-69.
  • SAHNI, Navdeep S., WHEELER, S. Christian ve CHINTAGUNTA, Pradeep (2018), “Personalization in Email Marketing: The Role of Noninformative Advertising Content”, Marketing Science, S.37(2), ss.236-258.
  • SARAF, Ameya Ajit (2019), “Perception of DBS Masters Students Towards Opt-in Email Marketing in the Online Retail of Apparels”, Master Thesis, Dublin Business School, Dublin.
  • SCHMID, Dennis (2020), “Share of Individuals Who Send or Receive E-mails on The Internet in Selected European Countries from 2017 to 2019”, E-Report, https://www.statista.com/statistics/380552/number-of-individuals-who-send-or-receive-e-mails-in-european-countries/ (Erişim Tarihi: 15.05.2020).
  • SHARMA, Shradha (2016), “Role of Technology in Permission Marketing”, International Research Journal of Management Sociology & Humanity ( IRJMSH ), S.7(4), ss.12-17.
  • SHELAR, Matt (2020), “The Only 4 Email Marketing Metrics That Matter”, E-Article, https://www.digitalmarketer.com/blog/email-marketing-metrics/ (Erişim Tarihi: 25.05.2020).
  • SIGURDSSON, Valdimar, HINRIKSSON, Hinrik ve MENON, R. G. Vishnu (2016), “Operant Behavioral Economics for E-mail Marketing: An Experiment Based on the Behavioral Perspective Model Testing the Effectiveness of Motivational Operation, Utilitarian and Informational Stimuli”, Managerial and Decision Economics, S.37(4-5), ss.337-344.
  • SMART, Karl L. ve CAPPEL, James (2003), “Assessing The Response to and Success of Email Marketing Promotions”, International Association for Computer Informations Systems, S.15, ss.309-315, https://www.axware.nl/sites/default/files/fulltext/SmartCappel.pdf (Erişim Tarihi: 03.03.2020).
  • STUPAR-RUTENFRANS, Snezan, DE KOFF, Devin ve VAN DEN ELST, John (2019), “The Effect of Subject Lines on Open Rates of Email Marketing Messages”, Advances in Social Sciences Research Journal, S.6(7), ss.181-188.
  • TEZINDE, Tito, SMITH, Brett ve MURPHY, Jamie (2002), “Getting Permission: Exploring Factors Affecting Permission Marketing”, Journal of Interactive Marketing, S.16(4), ss.28-36.
  • TODOR, Raluca Dania (2017), “Promotion and Communication Through E-mail Marketing Campaigns”, Bulletin of the Transilvania University of Braşov Series V: Economic Sciences, S.10(59)-1, ss.61-66.
  • TRUONG, Thanh Quy Nguyen (2017), “Proposal of E-mail Marketing Communication for fans of VBA”, Master Thesis, Tomas Bata University, Zlin,
  • VASUDEVAN, Rajagopalan (2010), “E-mail Marketing”, Journal of Contemporary Research in Management, S.5(3), ss.37-42.
  • VENUGOPAL, K., DAS, Saumendra ve MURTHY, D. Vishnu (2012), “Email Marketing: A Paradigm Shift to Marketing”, International Journal of Advanced Research in Management and Social Sciences, S.1(1), ss.101-116.
  • WHITTAKER, Steve ve SIDNER, Candace (1996), “Email Overload: Exploring Personal Information Management of Email”, Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 13 – 18 April 1996, Vancouver – BC (Canada), ss.276-283.
  • WHITTAKER, Steve, BELLOTTI, Victoria ve GWIZDKA, Jacek (2007), “Everything Through Email”, Personal Information Management (Ed. W. Jones and J. Teevan), University of Washington Press, Seattle and London, ss.167-189.
  • WILLIAMS, Andrew Paul ve TRAMMELL, Kaye D. (2005), “Candidate Campaign E-Mail Messages in The Presidential Election 2004”, American Behavioral Scientist, S.49(4), ss.560-574.
  • WU, Jiexing, LI, Kate J. ve LIU, Jun S. (2018), “Bayesian Inference for Assessing Effects of Email Marketing Campaigns”, Journal of Business & Economic Statistics, S.36(2), ss.253-266.
  • YANG, Kiseol, MIN, Jie Hye ve GARZA BAKER, Krishna (2019), “Post-Stay Email Marketing Implications for The Hotel Industry: Role of Email Features, Attitude, Revisit Intention and Leisure Involvement Level”, Journal of Vacation Marketing, S.25(4), ss.405-417.
  • ZHANG, Xi Alan, KUMAR, V. ve COŞGUNER, Koray (2017), “Dynamically Managing a Profitable Email Marketing Program”, Journal of Marketing Research, S.54(6), ss.851-866.
  • https://dma.org.uk/uploads/ckeditor/National-client-email-2015.pdf (2015). National Client Email Report 2015, (Erişim Tarihi: 15.05.2020).
  • https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5409-average-industry-rates?lang=en_US (2020), Average Industry Rates for Email as of April 2020, (Erişim Taihi: 15.05.2020).
  • https://www.getresponse.com/resources/reports/email-marketing-benchmarks (2019), Email Marketing Benchmarks, (Erişim Tarihi: 15.05.2020).
  • https://www.marketingcharts.com/digital-113037 (2020), Brand Awareness is Top of Mind in Email Signature Marketing, (Erişim Tarihi: 25.05.2020).
  • https://www.marketingcharts.com/digital/email-online-and-mobile-112620 (2020). Email Continues to Drive Purchases, (Erişim Tarihi: 15.05.2020).
  • https://www.statista.com/statistics/253790/number-of-e-mail-users-in-the-united-states/ (2016). Number of U.S. E-mail Users 2013-2020, (Erişim Tarihi: 23.05.2020).
Toplam 71 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular İşletme
Bölüm Makaleler
Yazarlar

Yasemin Gedik 0000-0002-1166-3227

Yayımlanma Tarihi 15 Eylül 2020
Yayımlandığı Sayı Yıl 2020

Kaynak Göster

APA Gedik, Y. (2020). E-Posta Pazarlama: Teorik Bir Bakış. Uluslararası Yönetim Akademisi Dergisi, 3(2), 476-490. https://doi.org/10.33712/mana.747739