YÖNETİCİLERİN İŞ TATMİNİNİN İŞLETMENİN TKY PERFORMANSINA OLAN ETKİSİ ÜZERİNE BİR ARAŞTIRMA

Yıl 2002, , 163 - 167, 30.01.2002

Hakan Kitapçı

https://doi.org/10.14783/maruoneri.683472

Öz

Meeting the quality expectations of customers and managers, perception of these expectations is possible only with valid improvements in the quality performance of a firm. Aim of this study is to investigate the effect of managers job satisfaction on the performance of Total Quality Management (TQM). An empirical study has been conducted on 23 quality certificated firm at Gebze Organized Industrial Park (GOIP). The relationship between two variables, namely the performance of the firm’s TQM and manager’s job satisfaction, is questioned, and suggestions are made for improving the firm’s TQM performance.

Anahtar Kelimeler

İş tatmini, TKY performansı

Kaynakça

• [1] AHMADI, Mohammad; HELMS, Marilyn M., "Is Your TQM Program Successful? A Self-Assessment Tool For Managers", The TQM Magazine, Vol: 7, Issue: 2, 1995.
• [2] LAM, s. K. Simon, "Quality Management And Job Satisfaction", International Journal of Quality & Reliability Management, Vol:12, No:4, 1995.
• [3] LOCKE, RA., Handbook of Industrial and Organizational Psychology, Chicago, 1976.
• [4] MCCORMICK, Ernest J.; ILGEN, Daniel, Industrial and Organizational Psychology, Prentice-Hall Inc., 1987.
• [5] PORTER, L. J.; PARKER, A.J., "Total Quality Management-The Critical Success Factors", Total Quality Management, Vol: 4, No. 1, 1993.
• [6] QUAZI, Hesan A.; JEMANGIN, Julia; KIT, Low Wai; KIAN, Chin Lee, "Critical Factors In Quality Management And Guidelines For Self-Assessment: The Case Of Singapore", Total Quality Management, Vol: 9, No. 1, 1998.
• [7] SPENCER, D.G.; STEERS, R. M., "Performance as a Moderator of the Job Satisfaction Turnover Relationship", Journal of Applied Psychology, 66, 1981.
• [8] VAN de VAN, A.; FERRY, D., Measuring and Assessing Organization, Wiley, New York, 1979.