TOPLAM KALİTE YÖNETİMİNDE EĞİTİM VE İNSAN FAKTÖRÜ

Yıl 1999, Cilt: 2 Sayı: 12, 79 - 90, 10.06.1999

Oya Erdil Adnan Kalkan

https://doi.org/10.14783/maruoneri.685232

Öz

Firms should take human factor into consideration in their philosophy and make investment in it for attaining TQM goals. An important part of this investment involves continuous education and training needed by employees. Each of the elements which are Knowledge, Ability, Experience and Willingness needed to be able to get quality work is achieved by education. When one looks at the firms which have attained great success by applying TQM in their organizations,it is appearent that they have made significant amount of investment in employees and their training to improve human potential. In this study, human factor and training in TQM is analyzed. A systematic approach is held and some cases from the industry are given.

Anahtar Kelimeler

kalite yönetimi, eğitim

Kaynakça

• [1]-BİNGÖL.D. Personel Yönetimi. Beta.İstanbul. 1996.
• [2]-W()NG.Winnie Y.L. Kanji.Gopal K. 'A Holistic Perspective on Quality Quests and Quality Gains :The Role of Environment' Total Quality Management .Vol.9July, 1998.
• [3]-ROU 1'HiEAUX . Robert L. Gutek. Barbara A. ' TQM/ CQI Effectiveness at Team and Departmental Levels' Journal of Quality Management .
• [4]-WASİLEWSKİ. L..Çev. Ekin B..'Kalite Eğitimi".MPM Verimlilik Dergisi.1972.
• [5]-ŞİŞECAM Eğitim ve İnsan Kaynağını Geliştirme Rehberi. 1997.
• [6]-EREN. N.. Brisa Kaliteyi Paylaşıyor Seminer Notlan. 1993.
• [7]-KASSİCİEH.Suleiman K.. Yourstone. Steven A. Training. Performance Evaluation. Rewards, and TQM Implementation Success' Journal of Quality Management. 3.1 .June. 1998.
• [8]-ITJRAL. N.. Verimlilik Dergisi. Sayı: 3. 1991
• [9]-EASTON.G.S."Thel993 State oflJ.S. dotal Quality Management : A BaldrigeExaminer Perspective‘.California Management Review. 35.3: 5.
• [10]-KÖSEOĞ1AJ. M.. Harrison. D. K.. Link. D.. Verimlilik Dergisi. Sayı: 4. 1994.
• [11]-SERİNKAN. C.. Verimlilik Dergisi. Sayı: 4. 1996.
• [12]-ARÇELİK Ayda Bir Dergisi. Sayı: 320-321. İstanbul. Nisan-Mayıs 1997.
• [13]-LEAP. Terry: M.D.Crino .Personnel/ Human Resource Management.2 nd ed.maemillan lnc..N.Y.. 1993.