THE IMPACT OF DEMOGRAPHIC CHARACTERISTICS AND PSYCHOLOGICAL CONDITIONS ON WORK ENGAGEMENT: A CASE OF HOTEL BUSINESSES

Yıl 2018, Cilt: 7 Sayı: 2, 601 - 619, 01.04.2018

Kansu Gencer , Tuğrul Ayyıldız

Öz

The purpose of this study is to determine the effects of psychological safety, psychological meaningfulness, psychological availability and demographic characteristics on work engagement. This study may contribute information and suggestions to decision making process of hotel managers by explaining that how employees experience psychological conditions in workplace, how work engagement is effected by psychological conditions and demographic characteristics. The study also will help to fill the deficiencies in literature. A questionnaire was applied to 392 hotel employees from 4 and 5 stars hotels in Kuşadası. Findings showed that psychological safety, psychological meaningfulness and psychological availability have statistically meaningful and positive impact on employees’ work engagement. Demographic characteristics had no effect on work engagement

Anahtar Kelimeler

Psychological Safety, Psychological Meaningfulness, Psychological Availability

Demografik Özellikler ve Psikolojik Koşulların İşe Tutkunluğa Etkisi: Otel İşletmeleri Örneği

Öz

Bu çalışmanın amacı otel işletmelerinde demografik özellikler, psikolojik güvenlik, psikolojik uygunluk ve psikolojik anlamlılığın işe tutkunluğa etkilerini saptamaktır. Bu çalışma ile otel işgörenlerinin demografik özelliklerinin ve psikolojik koşullarla ilgili algılarının işe tutkunluğa etkileri açıklanarak otel yöneticilerinin bilgi edinmesine ve etkin kararlar almasına yardımcı olunabilecek, akademik açıdan ise alanyazındaki eksikliklerin giderilmesine katkı sağlanabilecektir. Araştırma kapsamında Kuşadası bölgesindeki 4 ve 5 yıldızlı 392 otel personeline anket uygulanmıştır. Araştırma sonucunda psikolojik güvenlik, psikolojik uygunluk ve psikolojik anlamlılığın işe tutkunluk üzerinde istatistiksel olarak anlamlı ve pozitif etkiye sahip olduğu; demografik özelliklerin ise işe tutkunluk üzerinde istatistiksel olarak anlamlı bir etkiye sahip olmadığı saptanmıştır

Anahtar Kelimeler

Psikolojik Güvenlik, Psikolojik Anlamlılık, Psikolojik Uygunluk, İşe Tutkunluk

Kaynakça

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• NOT: Bu çalışma “Hizmet Hatası Telafisi Performansının Psikolojik Öncülleri: Otel İşletmeleri Örneği” başlıklı doktora tezinden üretilmiştir.