Yıl 2018, Cilt 7 , Sayı 2, Sayfalar 601 - 619 2018-04-01

Demografik Özellikler ve Psikolojik Koşulların İşe Tutkunluğa Etkisi: Otel İşletmeleri Örneği
THE IMPACT OF DEMOGRAPHIC CHARACTERISTICS AND PSYCHOLOGICAL CONDITIONS ON WORK ENGAGEMENT: A CASE OF HOTEL BUSINESSES

Kansu Gencer [1] , Tuğrul Ayyıldız [2]


Bu çalışmanın amacı otel işletmelerinde demografik özellikler, psikolojik güvenlik, psikolojik uygunluk ve psikolojik anlamlılığın işe tutkunluğa etkilerini saptamaktır. Bu çalışma ile otel işgörenlerinin demografik özelliklerinin ve psikolojik koşullarla ilgili algılarının işe tutkunluğa etkileri açıklanarak otel yöneticilerinin bilgi edinmesine ve etkin kararlar almasına yardımcı olunabilecek, akademik açıdan ise alanyazındaki eksikliklerin giderilmesine katkı sağlanabilecektir. Araştırma kapsamında Kuşadası bölgesindeki 4 ve 5 yıldızlı 392 otel personeline anket uygulanmıştır. Araştırma sonucunda psikolojik güvenlik, psikolojik uygunluk ve psikolojik anlamlılığın işe tutkunluk üzerinde istatistiksel olarak anlamlı ve pozitif etkiye sahip olduğu; demografik özelliklerin ise işe tutkunluk üzerinde istatistiksel olarak anlamlı bir etkiye sahip olmadığı saptanmıştır
The purpose of this study is to determine the effects of psychological safety, psychological meaningfulness, psychological availability and demographic characteristics on work engagement. This study may contribute information and suggestions to decision making process of hotel managers by explaining that how employees experience psychological conditions in workplace, how work engagement is effected by psychological conditions and demographic characteristics. The study also will help to fill the deficiencies in literature. A questionnaire was applied to 392 hotel employees from 4 and 5 stars hotels in Kuşadası. Findings showed that psychological safety, psychological meaningfulness and psychological availability have statistically meaningful and positive impact on employees’ work engagement. Demographic characteristics had no effect on work engagement
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  • NOT: Bu çalışma “Hizmet Hatası Telafisi Performansının Psikolojik Öncülleri: Otel İşletmeleri Örneği” başlıklı doktora tezinden üretilmiştir.
Diğer ID JA68UB94GY
Bölüm Araştırma Makalesi
Yazarlar

Yazar: Kansu Gencer
Kurum: İstanbul Ayvansaray Üniversitesi, Uygulamalı Bilimler Yüksekokulu

Yazar: Tuğrul Ayyıldız
Kurum: Adnan Menderes Üniversitesi, Turizm Fakültesi

Tarihler

Yayımlanma Tarihi : 1 Nisan 2018

Bibtex @ { mjss485974, journal = {MANAS Sosyal Araştırmalar Dergisi}, issn = {1694-7215}, address = {Chyngyz Aytmatov Campus, 720038, Djal, Bishkek, KYRGYZSTAN}, publisher = {Kırgızistan Türkiye Manas Üniversitesi}, year = {2018}, volume = {7}, pages = {601 - 619}, doi = {}, title = {Demografik Özellikler ve Psikolojik Koşulların İşe Tutkunluğa Etkisi: Otel İşletmeleri Örneği}, key = {cite}, author = {Gencer, Kansu and Ayyıldız, Tuğrul} }
APA Gencer, K , Ayyıldız, T . (2018). Demografik Özellikler ve Psikolojik Koşulların İşe Tutkunluğa Etkisi: Otel İşletmeleri Örneği. MANAS Sosyal Araştırmalar Dergisi , 7 (2) , 601-619 . Retrieved from https://dergipark.org.tr/tr/pub/mjss/issue/40519/485974
MLA Gencer, K , Ayyıldız, T . "Demografik Özellikler ve Psikolojik Koşulların İşe Tutkunluğa Etkisi: Otel İşletmeleri Örneği". MANAS Sosyal Araştırmalar Dergisi 7 (2018 ): 601-619 <https://dergipark.org.tr/tr/pub/mjss/issue/40519/485974>
Chicago Gencer, K , Ayyıldız, T . "Demografik Özellikler ve Psikolojik Koşulların İşe Tutkunluğa Etkisi: Otel İşletmeleri Örneği". MANAS Sosyal Araştırmalar Dergisi 7 (2018 ): 601-619
RIS TY - JOUR T1 - Demografik Özellikler ve Psikolojik Koşulların İşe Tutkunluğa Etkisi: Otel İşletmeleri Örneği AU - Kansu Gencer , Tuğrul Ayyıldız Y1 - 2018 PY - 2018 N1 - DO - T2 - MANAS Sosyal Araştırmalar Dergisi JF - Journal JO - JOR SP - 601 EP - 619 VL - 7 IS - 2 SN - 1694-7215- M3 - UR - Y2 - 2019 ER -
EndNote %0 MANAS Sosyal Araştırmalar Dergisi Demografik Özellikler ve Psikolojik Koşulların İşe Tutkunluğa Etkisi: Otel İşletmeleri Örneği %A Kansu Gencer , Tuğrul Ayyıldız %T Demografik Özellikler ve Psikolojik Koşulların İşe Tutkunluğa Etkisi: Otel İşletmeleri Örneği %D 2018 %J MANAS Sosyal Araştırmalar Dergisi %P 1694-7215- %V 7 %N 2 %R %U
ISNAD Gencer, Kansu , Ayyıldız, Tuğrul . "Demografik Özellikler ve Psikolojik Koşulların İşe Tutkunluğa Etkisi: Otel İşletmeleri Örneği". MANAS Sosyal Araştırmalar Dergisi 7 / 2 (Nisan 2018): 601-619 .
AMA Gencer K , Ayyıldız T . Demografik Özellikler ve Psikolojik Koşulların İşe Tutkunluğa Etkisi: Otel İşletmeleri Örneği. MJSS. 2018; 7(2): 601-619.
Vancouver Gencer K , Ayyıldız T . Demografik Özellikler ve Psikolojik Koşulların İşe Tutkunluğa Etkisi: Otel İşletmeleri Örneği. MANAS Sosyal Araştırmalar Dergisi. 2018; 7(2): 619-601.