Hotel Selection with Safe Tourism Certificates in Covid-19 Pandemic Using SWARA and Fuzzy COPRAS Methods

Yıl 2022, Cilt: 11 Sayı: 2, 783 - 797, 28.04.2022

Muhammet Enes Akpınar , Tuncer Özdil

https://doi.org/10.33206/mjss.942538

Cited By: 1

Öz

The virus, which emerged in Wuhan, China, has taken the whole world under its influence in a short time. The World Health Organization declared this period as the "pandemic period", which means a global epidemic, due to the spread of the virus to the world in a short time. This period has undoubtedly been a period when many habits changed for everyone. Vacation habit is also one of the habits that change during this period. Especially in the summer months, people who spend their holidays in hotels had to be more sensitive in choosing the hotel due to the continuation of the pandemic period. While different criteria were considered in hotel selection before, the criterion of having a safe tourism certificate has become the most important criterion due to the pandemic. Businesses with this certificate can provide service without any problems as they take all precautions during the pandemic period. In this study, a hotel selection problem that takes into account the criteria of safe tourism certificate is discussed. In this study, a hotel selection problem that takes into account the safe tourism certification criteria is discussed. In the study, Stepwise Weight Assessment Ratio Analysis (SWARA) and fuzzy logic based The Complex Proportional Assessment (COPRAS) methods were used to solve the problem of choosing the most suitable hotel. As a result of the study, ten hotel alternatives were evaluated according to the criteria of safe tourism certificate during the pandemic period and the most suitable hotel was selected.

Anahtar Kelimeler

Hotel Selection, Safe tourism certificate, Multi-criteria decision making, SWARA method, fuzzy COPRAS method

SWARA ve Bulanık COPRAS Yöntemlerini Kullanarak COVID-19 Pandemisinde Güvenli Turizm Sertifikasına Sahip Otel Seçimi

Öz

Çin'in Wuhan kentinde ortaya çıkan virüs, kısa sürede tüm dünyayı etkisi altına almıştır. Dünya Sağlık Örgütü virüsün kısa sürede dünya geline yayılması sebebiyle bu dönemi küresel salgın anlamına gelen “pandemi dönemi” olarak ilan etmiştir. Bu dönem kuşkusuz herkes için pek çok alışkanlığın değiştiği bir dönem olmuştur. Tatil alışkanlığı da bu dönemde değişen alışkanlıklardan biridir. Özellikle yaz aylarında otellerde tatil yapan insanların pandemi döneminin de devam etmesi sebebiyle otel seçiminde daha hassas davranmaları gerekmiştir. Daha önce otel seçiminde farklı kriterler göz önünde bulundurulurken, pandemi sebebiyle güvenli turizm sertifikasına sahip olma kriteri en önemli kriter haline gelmiştir. Bu sertifikaya sahip işletmeler pandemi döneminde tüm tedbirleri aldığı için herhangi bir problem olmadan hizmet verebilmektedirler. Bu çalışmada güvenli turizm sertifikası kriterlerini dikkate alan bir otel seçim problemi ele alınmıştır. Çalışmada en uygun otel seçim problemini çözmek için çok kriterli karar verme yöntemlerinden Stepwise Weight Assessment Ratio Analysis (SWARA) ve bulanık mantık tabanlı Complex Proportional Assessment (COPRAS) yöntemleri kullanılmıştır. Çalışma sonucunda pandemi döneminde on otel alternatifi güvenli turizm sertifikası kriterlerine göre değerlendirilerek ve en uygun otel seçilmiştir.

Anahtar Kelimeler

Otel Seçimi, Güvenli turizm sertifikası, Çok kriterli karar verme, SWARA yöntemi, bulanık COPRAS yöntemi

Kaynakça

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