Organizational Commitment And Job Satisfaction: The Influence Of Individual And Organizational Factors On Sales Persons' Work Attitudes In Travel Agencies/Örgütsel Bağlılık Ve İş Tatmini: Bireysel Ve Örgütsel Faktörlerin Seyahat Acentelerinde Çalışan Satı

Yıl 2010, Cilt: 7 Sayı: 14, 41 - 62, 17.03.2014

Halil Demirer Nuriye Güreş Volkan Akgül

Öz

Abstract

Lately, organizational commitment and job satisfaction have been important topics in the work environment and extensively researched by researchers. Thus, in this study, the predictors of organizational commitment and job satisfaction were investigated in a sample of 459 sales persons randomly chosen from the travel agencies. We proposed that the variables as individual and organizational would operate as the antecedents of the sales person's organizational commitment and job satisfaction. Multiple regression analysis was used and the results showed that the level of perceived accountability to the supervisor was the most significant predictor of organizational commitment of sales persons. On the other hand, job satisfaction was best predicted by perceived performance on the job and level of perceived accountability to the supervisor. But gender, age, marital status, educational level, job contract type, psychological well-being  and, company size were found to have no significant predicting power on organizational commitment and job satisfaction of sales persons.

Keywords: Organizational commitment, job satisfaction, psychological well-being, perceived performance, perceived accountability, sales person.

Örgütsel Bağlılık Ve İş Tatmini: Bireysel Ve Örgütsel Faktörlerin Seyahat Acentelerinde Çalışan Satış Elemanlarının İş Tutumları Üzerindeki Etkisi

Özet

Organizasyonel bağlılık ve iş tatmini, son zamanların iş ortamına ait önemli konu başlıkları olmuş ve yoğun bir şekilde araştırılmıştır. Buna bakılarak bu araştırmada  organizasyonel bağlılık ve iş tatmini, tesadüfi seçilen 459 seyahat acentesi satış personelinin oluşturduğu bir örneklemde araştırılmıştır. Bir kısım bireysel ve organizasyonel değişkenlerin satış personelinin organizasyonel bağlılık ve iş tatmininin öncülleri olabileceği düşünülmüştür. Çoklu regresyon analizi kullanılmıştır ve sonuçlar, satış personelinin organizasyonel bağlılığının en önemli tahminleyicisinin denetciye yönelik algılanan sorumluluk düzeyi olduğunu göstermiştir. Öte yanda, işdeki algılanan başarı ve denetciye karşı duyulan sorumluluk algılamasının iş tatminini en iyi tahminleyicisi olduğu görülmüştür. Fakat cinsiyet, yaş, medeni durum, eğitim düzeyi, iş sözleşmesi türü, psikolojik iyi olma hali ve işletme büyüklüğü gibi faktörler satış personelinin organizasyonel bağlılık ve iş tatmini üzerinde önemli bir tahminleyici değildir.

Anahtar Sözcükler: Organizasyonel bağlılık, iş tatmini, psikolojik iyi olma hali, algılanan başarı, alglılanan sorumluluk, satış personeli.

Anahtar Kelimeler

Organizasyonel bağlılık, iş tatmini, psikolojik iyi olma hali, algılanan başarı, alglılanan sorumluluk, satış personeli

Kaynakça

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