Otel İşletmelerinde İnsan Enerjisi: Nedenleri ve Sonuçları

Öz

Bu çalışmanın amacı, otel işletmesi çalışanlarının insan enerji düzeylerini belirlemek ve çalışanların enerji düzeylerini etkileyen faktörleri ve enerji düzeylerini etkileyen faktörleri ortaya çıkarmaktır. Bu amaçla bu çalışmada, algılanan örgütsel destek, lider-üye etkileşimi, algılanan özerklik, işyeri arkadaşlığı, örgütsel bağlılık, çalışan performansı ve çalışan yaratıcılığı ile insan enerjisi arasındaki ilişki, pozitif örgütsel davranış yaklaşımıyla ortaya konulmuştur. Bu kapsamda Antalya ilinde faaliyet gösteren beş yıldızlı otel işletmesi çalışanından amaçlı örnekleme yöntemi ve anket tekniği kullanılarak 393 adet veri toplanmıştır. Elde edilen verilerle yapılan regresyon analizi sonucunda, algılanan örgütsel destek, lider-üye etkileşimi, algılanan özerklik, işyeri arkadaşlığı ve örgütsel bağlılığın otel işletmesi çalışanlarının enerjileri üzerinde anlamlı ve pozitif yönde etkiye sahip olduğu ve enerji düzeylerini en fazla etkileyen değişkenin örgütsel bağlılık olduğu tespit edilmiştir.

Anahtar Kelimeler

• Turizm İşletmeleri
• Otel İşletmesi Çalışanları
• İnsan Enerjisi
• İnsan Enerjisi Nedenleri
• İnsan Enerjisi Sonuçları

Human Energy in Hotel Enterprises: Antecedents and Consequences

Öz

Abstract The aim of this study is to determine the human energy levels of hotel business employees and to reveal the factors affecting the energy levels of employees and the factors affecting the energy levels. For this purpose, in this study, perceived organizational support, leader-member exchange, perceived autonomy, workplace friendship, organizational commitment, employee performance variables is the relationship between employee creativity and the human energy has been trying to put forward positive organizational behavior approach. In this context, 393 pieces of data were collected from five-star hotel management employees operating in Antalya province using purposeful sampling method and survey technique. As a result of the regression analysis performed with the obtained data, it has been found that perceived organizational support, leader-member exchange, perceived autonomy, workplace friendship and organizational commitment have significant and positive effect on the energy of hotel employees, and the variable that most affects their energy levels is organizational commitment.

Anahtar Kelimeler

• Hotel Enterprises
• Hotel Employees
• Human Energy
• Human Energy Antecedents
• Human Energy Consequences

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