Araştırma Makalesi
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Sağlık Hizmetlerinde Bireysel Hesap Verebilirlik ve Ardılları Arasındaki İlişkilerde Algılanan Örgütsel Destek ve Örgütlerin Sıkılık Durumunun Düzenleyici Rolü: Şehir Hastanesi'nde Bir Araştırma

Yıl 2021, Cilt: 16 Sayı: 1, 227 - 251, 01.04.2021
https://doi.org/10.17153/oguiibf.864257

Öz

Bu araştırmada, bireysel hesap verebilirlik kavramı ve ardılları arasındaki ilişkilerde algılanan örgütsel destek ve örgütlerin sıkılık durumunun düzenleyici rolünü incelemek amaçlanmıştır. Bu amaçla, Adana Şehir Hastanesi’nde anket yöntemi kullanılarak 863 veri elde edilmiştir. Sonuçlara göre bireysel hesap verebilirlik kavramı; işe bağlı gerginlik, duygusal emeğin boyutları ve bağlamsal performansla pozitif ilişkiliyken iş tatmini ile negatif ilişkilidir. Ayrıca, algılanan örgütsel desteğin, hesap verebilirlik ve bazı ardıllar (iş tatmini, bağlamsal performans, sahte duygular) arasında düzenleyici rolü saptanırken hesap verebilirlik ve diğer ardıllar (işe bağlı gerginlik, derinlemesine eylem, gizlenen duygular) arasında düzenleyici rolü olmadığı saptanmıştır. Benzer şekilde, bireysel düzeyde hesap verebilirlik kavramı ve bütün ardılları arasındaki ilişkilerde sıkılık durumunun düzenleyici rolü olmadığı saptanmıştır.

Destekleyen Kurum

Çukurova Üniversitesi Bilimsel Araştırma Projeler Birimi

Proje Numarası

SDK-2018-10579

Kaynakça

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Moderation Roles of Perceived Organizational Support and Tightness of Organizations in Relationships between Felt Accountability and Its Consequences in Health Services: A Research in the City Hospital

Yıl 2021, Cilt: 16 Sayı: 1, 227 - 251, 01.04.2021
https://doi.org/10.17153/oguiibf.864257

Öz

In this study, it is aimed to investigate the moderation roles of perceived organizational support and tightness in the relationships between felt accountability and its consequences. For this purpose, 863 data were obtained in Adana City Hospital via survey method. The results show that felt accountability was positively associated with job-related tension, the dimensions of emotional labor and contextual performance, but negatively correlated with job satisfaction. Moreover, perceived organizational support had a moderation role between felt accountability and some consequences (job satisfaction, contextual performance, histrionics), whereas it did no moderation role between felt accountability and the other consequences (work-related tension, deep action, hidden emotions). Similarly, there was no moderation effects of the tightness in the relationships between felt accountability and its all consequences.

Proje Numarası

SDK-2018-10579

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  • Sonnentag, S., Volmer, J. and Spychala, A. (2008), “Job Performance”, In Barling, J. and Cooper, C.L. (Eds), The SAGE Handbook of Organizational Behavior, Volume One: Micro Approaches, Sage, Los Angeles.
  • Sorensen, E. E., Seebeck, E. D., Scherb, C. A., Specht, J. P., & Loes, J. L. (2009), “The Relationship Between RN Job Satisfaction and Accountability”, Western Journal of Nursing Research, Vol. 31, No. 7: 872-888.
  • Sökmen, A., Kenek, G., & Ekmekçioğlu, E. B. (2017), “Etkileşimsel Adalet ve Duygusal Bağlılık İlişkisi: Algılanan Örgütsel Desteğin Düzenleyici Rolü”, İşletme Araştırmaları Dergisi, C. 9, S. 4: 196-214.
  • Specht, J. K. (1996), “The Effects of Perceived Nurse Shared Governance on Nurse Job Satisfaction and Patient Satisfaction”, Doctoral dissertation, University of Iowa, Iowa City.
  • Stamper, C. L., & Johlke, M. C. (2003), “The Impact of Perceived Organizational Support on the Relationship Between Boundary Spanner Role Stress and Work Outcomes”, Journal of Management, Vol. 29, No. 4: 569-588.
  • Şen, C. & Basım, H. N. (2018a), “Psikolojik Sermayenin Sinizm Üzerindeki Etkisi: Kültürel sıkılık-Esnekliğin Düzenleyici Rolü”, International Conference on Empirical Economics and Social Sciences (ICEESS’18), Bandırma–Türkiye: 317-338.
  • Şen, C. & Basım, H. N. (2018b), “The impact of Psychologıcal Capital on Job Performance and Cynicism: The Moderator Effect of Cultural Tightness-Looseness”, Social Sciences Studies Journal, Vol. 4, No. 19: 2402-2423.
  • Şen, C.; Okun, O. & Arun, K. (2019), “Effectiveness in a Cultural Context: Paternalistic Leadership on Organizational Performance Within a Cultural Tightness and Looseness Model”, 2. ERASMUS Uluslararası Akademik Araştırmalar Sempozyumu: 63-76.
  • Tabachnick, B. G. & Fidell, L. S. (2013), “Using Multivariate Statistics”, 6th edition, Boston: Pearson.
  • Tang, Z., Chen, L., Zhou, Z., Warkentin, M., & Gillenson, M. L. (2019), “The Effects of Social Media Use on Control of Corruption and Moderating Role of Cultural Tightness-Looseness”. Government Information Quarterly, Vol. 36, No. 4: 101384.
  • Tetlock, P. E. (1983a), “Accountability and Complexity of Thought”, Journal of Personality and Social Psychology, Vol. 45: No. 1: 74–83.
  • Tetlock, P. E. (1983b), “Accountability and Perseverance of First Impressions”, Social Psychology Quarterly, Vol. 46, No. 4: 285–292.
  • Tetlock, P. E. (1985a), “Accountability: The Neglected Social Context of Judgment and Choice”, Research in Organizational Behavior, Vol. 7, No. 1: 297-332.
  • Tetlock, P. E. (1985b), “Accountability: A Social Check on the Fundamental Attribution Error”, Social Psychology Quarterly, Vol. 48, No. 3: 227-236.
  • Tetlock, P. E. (1992), “The Impact of Accountability on Judgment and Choice: Toward a Social Contingency Model”, Advances in Experimental Social Psychology, Vol. 25, No. 3: 331-376.
  • Thoms, P., Dose, J. J., & Scott, K. S. (2002), “Relationships Between Accountability, Job Satisfaction, and Trust”, Human Resource Development Quarterly, Vol. 13, No. 3: 307-323.
  • Turunç, Ö., & Çelik, M. (2010), “Çalışanların Algıladıkları Örgütsel Destek ve İş Stresinin Örgütsel Özdeşleşme ve İş Performansına Etkisi”, Yönetim ve Ekonomi, C. 17, S. 2: 183-206.
  • Uzunbacak, Ö. Ü. H. H., Akçakanat, Ö. Ü. T., & Çarıkçı, İ. H. (2018), “Lider-Üye Etkileşimi ile Yenilikçi İş Davranışı Arasındaki İlişkide Algılanan Örgütsel Desteğin ve İşe Adanmışlığın Rolü”, 6. Örgütsel Davranış Kongresi Bildiriler Kitabı: 17-29.
  • Van Dyne, L., Jehn, K. A., & Cummings, A. (2002), “Differential Effects of strain on Two forms of Work Performance: Individual Employee Sales and Creativity”, Journal of Organizational Behavior, Vol. 23, No. 1: 57-74.
  • Van Scotter, J. R., & Motowidlo, S. J. (1996), “Interpersonal Facilitation and Job Dedication as Separate Facets of Contextual Performance”, Journal of Applied Psychology, Vol. 81, No. 5: 525-531.
  • Wasti, A. S., & Fiş, A. M. (2010), “Örgüt Kültüründe Sıkılık-Esneklik Boyutu ve Kurumsal Girişimciliğe Etkisi”, Yönetim Araştırmaları Dergisi, C. 10, S. 1-2: 11-33.
  • Wikhamn, W., & Hall, A. T. (2014). Accountability and Satisfaction: Organizational Support as a Moderator. Journal of Managerial Psychology, Vol. 29, No. 5: 458 – 471.
  • Witt, L. A., & Carlson, D. S. (2006). The Work-Family İnterface and Job Performance: Moderating Effects of Conscientiousness and Perceived Organizational Support. Journal of Occupational Health Psychology, 11(4), 343-357.
  • Yaşlıoğlu, M. M. (2017), “Sosyal Bilimlerde Faktör Analizi ve Geçerlilik: Keşfedici ve Doğrulayıcı Faktör Analizlerinin Kullanılması”, İstanbul Üniversitesi İşletme Fakültesi Dergisi, C. 46, S. Özel sayı: 74-85.
  • Zajonc, R. B. (1965), “Social Facilitation. Science”, Vol. 149, No. 3681, 269-274.
  • Zellars, K. L., Hochwarter, W. A., Lanivich, S. E., Perrewé, P. L., & Ferris, G. R. (2011), “Accountability for Others, Perceived Resources, and Well Being: Convergent Restricted Non‐Linear Results in Two Samples”, Journal of Occupational and Organizational Psychology, Vol. 84, No. 1: 95-115.
Toplam 123 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Makaleler
Yazarlar

Ayşe Aslan 0000-0001-5742-8938

Azmi Yalçın 0000-0002-9323-3350

Proje Numarası SDK-2018-10579
Yayımlanma Tarihi 1 Nisan 2021
Gönderilme Tarihi 19 Ocak 2021
Yayımlandığı Sayı Yıl 2021 Cilt: 16 Sayı: 1

Kaynak Göster

APA Aslan, A., & Yalçın, A. (2021). Sağlık Hizmetlerinde Bireysel Hesap Verebilirlik ve Ardılları Arasındaki İlişkilerde Algılanan Örgütsel Destek ve Örgütlerin Sıkılık Durumunun Düzenleyici Rolü: Şehir Hastanesi’nde Bir Araştırma. Eskişehir Osmangazi Üniversitesi İktisadi Ve İdari Bilimler Dergisi, 16(1), 227-251. https://doi.org/10.17153/oguiibf.864257