EFFECTS OF CONFLICT AND IMPRESSION MANAGEMENT ON JOB PERFORMANCE: A FIELD RESEARCH FOR TRNC TOURISM SECTOR

Öz

The purpose of this study is to determine the effects of conflict and impression management attitudes on the job performance of staff in five star hotels in TRNC. “Organizational Conflict Inventory-II”, “Impression Management Scale” and “Job Performance Scale” were applied to 327 hotel staff selected by random sampling model. According to the study findings; all demographic variables were significantly related to the impression and conflict management scales (p<0.05), while gender, education level, working period and department variables were found to be significant to job performance (p<0.05). Moreover, the most important variable affecting the organizational conflict attitudes of the hotel staff was department while working period and gender were the most important variables for impression attitudes and job performance, respectively.

Anahtar Kelimeler

• Conflict Management,Impression Management,Business Performance

ÇATIŞMA VE İZLENİM YÖNETİMİNİN İŞ PERFORMANSINA ETKİSİ: KKTC TURİZM SEKTÖRÜ ÜZERİNE BİR ALAN ÇALIŞMASI

Öz

Bu çalışmada KKTC’de bulunan beş yıldızlı otellerdeki personelin çatışma ve izlenim yönetimi tutumlarının iş performansına etkilerinin belirlenmesi amaçlanmıştır. Rastgele örneklem modeli ile seçilen 327 otel personeline “Örgütsel Çatışma Envanteri-II”, “İzlenim Yönetimi Ölçeği” ve “İş Performansı Ölçeği” kapsamında anket soruları uygulanmıştır. Çalışma bulgularına göre; katılımcıların cinsiyet, eğitim düzeyi, işletmede çalışma süresi ve çalışılan departman değişkenlerinin iş performansı ile anlamlı ilişkisi olduğunun belirlenmesiyle birlikte (p<0.05), izlenim ve çatışma yönetimi ölçeklerinin de tüm demografik değişkenler ile anlamlı bir ilişkiye sahip olduğu tespit edilmiştir (p<0.05). Ayrıca otel personelinin örgütsel çatışma tutumlarını etkileyen en önemli değişken çalışılan departman iken; izlenim tutumları için bu değişken işletmede çalışma süresi, iş performansında ise cinsiyet olarak bulunmuştur.

Anahtar Kelimeler

• Çatışma Yönetimi,İzlenim Yönetimi,İş Performansı

Kaynakça

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