THE EFFECT OF WORK-FAMILY CONFLICT ON TURNOVER INTENTION: THE MEDIATING ROLE OF BURNOUT AND THE MODERATING ROLE OF GENDER DISCRIMINATION

Öz

Working individuals and families have various responsibilities for work and family areas. Over time, the requirements of both areas may cause conflict in the individual. At the end of this process, individuals face work-family conflict. While some individuals can manage the work-family conflict positively, some individuals may encounter negative consequences. Burnout and turnover intention are frequently seen among these results. In this process, the family and society can also have a positive or negative effect. Based on that, the aim of the research is to investigate the mediating role of burnout in the effect of work-family conflict on turnover intention and to reveal whether gender discrimination as a social norm has a moderating role. The study was conducted on the data collected by survey method from 418 participants operating in the service sector in Adana and Niğde region. The data were analyzed using SPSS and AMOS package programs. The results showed that burnout had a statistically partial mediating role in the effect of work-family conflict on turnover intention, and social norms did not have a statistical moderator role in these relationships (no effect on the direction and strength of relationships). The study is of distinctive importance thanks to its holistic examination of work-family conflict, burnout, turnover intention, and social norms.

Anahtar Kelimeler

• Work-Family Conflict
• Burnout
• Turnover Intention
• Gender Discrimination

İŞ-AİLE ÇATIŞMASININ İŞTEN AYRILMA NİYETİ ÜZERİNDEKİ ETKİSİ: TÜKENMİŞLİĞİN ARACILIK VE CİNSİYET EŞİTSİZLİĞİNİN DÜZENLEYİCİLİK ROLÜ

Öz

Çalışan bireyler ve ailelerin iş ve aile alanlarına ait çeşitli sorumlulukları bulunmaktadır. Zaman içerisinde sorumlulukları nedeniyle her iki alandan gelen talepler bireyde çatışmaya yol açabilmektedir. Bu sürecin sonunda iş-aile çatışması gerçekleşmektedir. Bazı bireyler, iş-aile çatışması sürecini sağlıklı yönetebilirken, bazı bireyler olumsuz sonuçlarla karşılaşabilmektedir. Tükenmişlik ve işten ayrılma niyeti bu sonuçlar arasında sıklıkla görülmektedir. Bu süreçte ailenin ve toplumun da olumlu veya olumsuz etkisi olabilmektedir. Buna dayanarak, mevcut araştırmanın amacı iş-aile çatışmasının işten ayrılma niyeti üzerindeki etkisinde tükenmişliğin aracılık rolünü ortaya koymak, sosyal norm olarak cinsiyet eşitsizliğinin düzenleyici rolü olup olmadığını araştırmaktır. Araştırma, Adana ve Niğde şehirlerinde hizmet sektöründe çalışan 418 katılımcıdan anket yöntemiyle toplanan veriler üzerinden yürütülmüştür. Veriler, SPSS ile AMOS paket programları kullanılarak analiz edilmiştir. Sonuçlar, iş-aile çatışmasının işten ayrılma niyeti üzerindeki etkisinde tükenmişliğin, istatiksel olarak kısmi aracılık rolüne sahip olduğunu, sosyal normların bu ilişkilerde istatiksel olarak düzenleyici rolü olmadığını (ilişkilerin yönü ve gücü üzerinde etkisi olmadığını) göstermiştir. Araştırma iş-aile çatışması, tükenmişlik, işten ayrılma niyeti ve sosyal normları bütünsel incelemesi yönüyle ayırıcı önem taşımaktadır.

Anahtar Kelimeler

• İş-Aile Çatışması
• Tükenmişlik
• İşten Ayrılma Niyeti
• Cinsiyet Ayrımcılığı

Kaynakça

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