İŞ GELİŞTİRME UZMANLARININ MESLEKİ ÖZDEŞLEŞMELERİ İLE DUYGUSAL EMEKLERİ ARASINDAKİ İLİŞKİLER ÜZERİNE GÖRGÜL BİR ARAŞTIRMA

Yıl 2021, , 405 - 416, 23.03.2021

Ufuk Başar

https://doi.org/10.30794/pausbed.766830

Cited By: 1

Öz

Bu çalışmanın amacı iş geliştirme uzmanlarının mesleki özdeşleşmeleri ile duygusal emekleri arasında bir ilişki olup olmadığının ortaya çıkarılmasıdır. Araştırmaya 8 farklı özel güvenlik firmasının İstanbul’da faaliyet gösteren birimlerinde çalışan 161 iş geliştirme uzmanı iştirak etmiştir. Kesitsel araştırma tasarımına uygun olarak yürütülen çalışmanın verisi anket tekniği ile toplanmıştır. Araştırmanın hipotezleri yapısal eşitlik modellemesi tekniği ile test edilmiştir. Elde edilen bulgulara göre katılımcıların mesleki özdeşleşmeleri ile doğal duyguları ve derinden rol yapmaları arasında aynı yönlü, mesleki özdeşleşmeleri ile yüzeysel rol yapmaları arasında ise ters yönlü ilişkiler bulunmaktadır. Bilindiği kadarıyla iş geliştirme uzmanlarının mesleki özdeşleşmeleri ile duygusal emekleri arasındaki ilişkiler ilk defa bu çalışma ile ortaya çıkarılmıştır. Bu bakımdan elde edilen bulguların örgütlerin iş geliştirme süreçlerinin iyileştirilmesine katkı sağlayacağına ve bu alanda yeni araştırmaların yapılmasını teşvik edeceğine inanılmaktadır.

Anahtar Kelimeler

iş geliştirme, iş geliştirme uzmanı, duygusal emek, özdeşleşme, mesleki özdeşleşme

Kaynakça

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