İşyeri Nezaketsizliği ile Örgütsel Bağlılık İlişkisinde Algılanan Yönetici Desteğinin Aracılık Rolü: Perakende Sektöründe Bir Araştırma

Öz

Araştırmada işyeri nezaketsizliğinin örgütsel bağlılığa etkisinde algılanan yönetici desteğinin aracı rolünü tespit etmek amaçlanmıştır. Bu bağlamda örneklem olarak Karaman ilinde faaliyet gösteren perakende sektörü çalışanları seçilmiştir. Araştırma kapsamında ilgili örneklemdeki 324 çalışana yüz yüze anket uygulanmıştır. Araştırmada veri toplama aracı olarak işyeri nezaketsizliği ölçeği, örgütsel bağlılık ölçeği ve algılanan yönetici desteği ölçeği kullanılmıştır. Bu bağlamda veriler SPSS 26 programında analize tabi tutulmuş, ölçek puanlarının ilk olarak normalliğine bakılmış ve bu bağlamda basıklık ve çarpıklık değerleri incelenmiştir. Ardından hiyerarşik regresyon yöntemi ile aracı ilişki tespitine çalışılmıştır. Araştırma bulgularınca işyeri nezaketsizliği örgütsel bağlılığa negatif yönde etki etmektedir. Ek olarak ilgili örneklemde algılanan yönetici desteğinin, örgütsel bağlılığa olumlu yönde etki ettiği görülmektedir. Bunun yanı işyeri nezaketsizliği algılanan yönetici desteğini de azaltmaktadır. Son olarak algılanan yönetici desteğinin bağımlı ve bağımsız değişkenler üzerinde kısmi aracılık etkisi tespit edilmiştir.

Anahtar Kelimeler

• İşyeri Nezaketsizliği
• Örgütsel Bağlılık
• Algılanan Yönetici Desteği

The Mediating Role of Perceived Manager's Support in the Relationship between Workplace Dishonesty and Organizational Commitment: A Study in the Retail Industry

Öz

The aim of the study was to determine the mediating role of perceived managerial support in the effect of workplace incivility on organizational commitment. In this context, retail sector employees operating in the province of Karaman were selected as a sample. Within the scope of the research, a face-to-face survey was applied to 324 employees in the relevant sample. In the study, workplace incivility scale, organizational commitment scale and perceived manager support scale were used as data collection tools. In this context, the data were analyzed in the SPSS 26 program, the normality of the scale scores was checked first, and the kurtosis and skewness values were examined in this context. Then, an intermediary relationship was tried to be determined by the hierarchical regression method. According to the research findings, workplace incivility has a negative effect on organizational commitment. In addition, it is seen that perceived managerial support in the relevant sample has a positive effect on organizational commitment. In addition, workplace incivility also reduces perceived managerial support. Finally, partial mediation effect of perceived managerial support on dependent and independent variables was determined.

Anahtar Kelimeler

• workplace incivility
• organizational commitment
• perceived manager support

Kaynakça

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