Kısa mesaj ile poliklinik randevu hatırlatıcı bilgi gönderilmesi

Öz

Giriş ve Amaç:  Poliklinik randevusuna katılmayan hastalar sağlık kaynaklarının etkin kullanımını engellemektedir. Bu durumun etkisini azaltmak için kısa mesaj servisi (SMS) ile poliklinik randevu hatırlatıcı bilgi gönderilmesi uygulaması oldukça yaygınlaşmıştır. Türkiye’de ilk kez üçüncü basamak bir hastanenin pilot uygulaması olarak, Merkezi Hekim Randevu Sistemi vasıtası ile Çocuk Sağlığı ve Hastalıkları poliklinik randevusu alan hastalara SMS ile randevu hatırlatıcı bilgi gönderildi. Bu çalışmada SMS ile randevu hatırlatıcı bilgi gönderilen döneme ait verilerin retrospektif değerlendirilmesi amaçlandı.

Gereç ve Yöntem: Pediatri poliklinikleri için 01.04.2017-31.12.2017 tarihleri arasında MHRS vasıtası ile poliklinik randevusu alan ve SMS ile randevu hatırlatıcı bilgi gönderilen hastalar Çalışma Grubu olarak, 01.04.2016-31.12.2016 tarihleri arasında MHRS ile poliklinik randevusu alan ancak SMS ile poliklinik randevu hatırlatıcı bilgi gönderilmeyen hastalar Kontrol Grubu olarak çalışmaya dahil edildi. İki grup karşılaştırıldı.

Bulgular: Çalışma grubunda ve kontrol grubunda muayene olan hastaların sayısı sırası ile 75279 ve 49531 idi. Çalışma grubunda 27416 hastanın, Kontrol Grubunda ise 11909 hastanın MHRS vasıtası ile randevu aldığı belirlendi. Çalışma grubunda 2120, Kontrol Grubunda 2151 hastanın poliklinik randevusuna katılmadığı belirlendi (p<0.01). SMS ile bilgilendirme yapılması sonucunda randevusuna katılan hastaların randevu alan hasta sayısına oranı % 81.9’dan % 92.2’ye arttığı tespit edildi.

Sonuç: SMS ile poliklinik randevu hatırlatıcı bilgi gönderilmesi poliklinik randevusuna katılımı arttırıyor.

Anahtar Kelimeler

• Randevu,Kısa Mesaj Servisi,Hatırlatıcı

Sending outpatient clinic appointment reminder information by short messages

Öz

Objective and Aim: Patients who fail to attend outpatient clinic appointments hinder the efficient use of health resources. Sending outpatient clinic appointment reminder information by the short mail service (SMS) in order to reduce the impact of no-shows is now widespread. Appointment reminder messages were sent by SMS via the Central Physician Appointment System (CPAS) to patients with Pediatric Outpatient Clinic appointments as a first pilot measure in a tertiary hospital in Turkey. The purpose of this retrospective study was to examine data for the period in which reminder information was sent by SMS.

Materials and Methods: Patients making pediatric outpatient clinic appointments via the CPAS between 01.04.2017 and 31.12.2017 and sent appointment reminder information by SMS were included as the study group (SG). Patients making pediatric outpatient clinic appointments via the CPAS between 01.04.2016 and 31.12.2016 but not sent appointment reminder information by SMS were enrolled as the control group (CG). The two groups were then compared

Results: The numbers of patients in the SG and CG were 75,279 and 49,531, respectively. We determined that 27,416 patients in SG and 11,909 in CG made appointments via the CPAS, and that there were 2120 no-shows in SG and 2151 in CG (p<0.01). Sending information via SMS increased the level of patients making appointments and attending them from 81.9% to 92.2%.

Discussion: Sending appointment reminder information by SMS increases outpatient clinic appointment attendance.

Anahtar Kelimeler

• Appointment,Short message service,Reminder

Kaynakça

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