THE EFFECT OF MOBBING TO ORGANIZATIONAL STRESS AND EMPLOYEE BEHAVIOR: ANTALYA FIELD RESEARCH

Öz

There are many factors that affect working conditions in working life. Mobbing also has a structure that directly affects today's working conditions. It is thought that mobbing has an effect on organiza- tional stress and employee behavior. For this reason, it was aimed to measure the effect of mobbing on organizational stress and employee behavior in this study. In addition to this basic purpose, or- ganizational stress has also been investigated in terms of employee behavior. In the research, Qureshi et al. (2015) tested with 28 items of mobbing, 25 items of organizational stress and 25 items of employee behavior scales were used. The data set of the research was obtained from health work- ers working in a state hospital in Antalya. According to the purpose of the research three hypotheses were proposed and a model was created. The created model was tested by means of LISREL. The tested model are significant results and supported the proposed hypothesis in research. As a result of research, results have been reached that mobbing to affect organizational stress, mobbing affect employee behavior and organizational stress also affect employee behavior.

Anahtar Kelimeler

• Mobbing,organizational stress,employee behavior,health sektor

PSİKOLOJİK YILDIRMANIN ÖRGÜTSEL STRESE VE ÇALIŞAN DAVRANIŞINA ETKİSİ: ANTALYA ALAN ARAŞTIRMASI

Öz

Çalışma yaşamında çalışma koşullarını etkileyen birçok faktör bulunmaktadır. Psikolojik yıldırma da günümüz çalışma koşullarını doğrudan etkileyen bir yapıya sahiptir. Psikolojik yıldırmanın örgütsel strese ve çalışan davranışlarına etki ettiği düşünülmektedir. Bu nedenle bu araştırmada psikolojik yıldırmanın örgütsel strese ve çalışan davranışına etkisinin ölçülmesi amaçlanmıştır. Bu temel ama- cın yanında örgütsel stresin de çalışan davranışına etkisi araştırılmıştır. Araştırmada ölçüm aracı olarak Qureshi vd. (2015) tarafından test edilen 28 maddelik psikolojik yıldırma, 25 maddelik örgüt- sel stres ve 25 maddelik çalışan davranışı ölçekleri kullanılmıştır. Araştırmanın veri setini Antalya’da bir devlet hastanesinde görev yapan sağlık çalışanlarından elde edilen veriler oluşturmuştur. Araş- tırmanın amacına göre üç temel hipotez önerilmiş ve bir model oluşturulmuştur. Oluşturulan model LISREL aracılığı ile test edilmiştir. Test edilen model anlamlı sonuç vermiş ve araştırmada önerilen hipotezler desteklenmiştir. Araştırma sonucunda psikolojik yıldırmanın örgütsel stresi etkilediği, psikolojik yıldırmanın çalışan davranışını etkilediği, örgütsel stresin de çalışan davranışını etkilediği sonucuna ulaşılmıştır.

Anahtar Kelimeler

• Psikolojik yıldırma,örgütsel stres,çalışan davranışı,sağlık sektörü

Kaynakça

1. ANDERSON, J., C. & GERBING D., W., (1988). Structural Equation Mode-ling in Practice: A Review and Re-commended Two-Step Approach, Psychological Bulletin, 103 (3), 411-423.
2. ANGELES CARNERO, M., MARTÍNEZ, B. & SÁNCHEZ-MANGAS, R. (2012). Mobbing and workers’ health: empirical analysis for Spain. International Journal of Man-power. 33 (3), 322-339.
3. BAUM, R., J. & WALLY, S., (2003). Strategic Decision Speed and Firm Per-formance, Strategic Management Jour-nal, 24 (11), 1107-1129.
4. BENTLER, P.,M. (1990). Comparative Fit Indexes in Structural Models, Psyc-hological Bulletin, 17 (2), 238-246.
5. BREWER, G.. & WHITESIDE, E. (2012). Workplace bullying and stress within the prison service. Journal of Aggression, Conflict and Peace Re-serch 4 (2), 76-85.
6. BÜYÜKÖZTÜRK, Ş., Kılıç Çakmak, E., Akgün, Ö.E., Karadeniz, Ş. & Demirel, F. (2015). Bilimsel Araştırma Yöntem-leri, Pegem Akademi Yayınları, Anka-ra.
7. CARTWRIGHT, S. & COOPER, C.L. (2007). Managing Mergers, Acquisiti-ons and Strategic Alliances. But-terworth Heinemann, Oxford.
8. COMPEAU, D. R. & HİGGİNS, C. A., (1995). Computer Self-Efficacy: Deve-lopment of a Measure Initial Test, MIS Quarterly, 19 (2), 189-211.

9. COWIE, H., JENNIFER, D., NETO, C., ANGULO, J.C., PEREIRA, B., DEL BARRIO, C. & ANANIADOU, K. (2000). Comparing the nature of workplace bullying in two European countries: Portugaland UK. In: Shee-han, M., Ramsay, S., and Patrick, J. (eds.) Transcending boundaries: integ-rating people, processes and systems, conference proceedings, The School ofManagement, Griffith University, Brisbane, QLD, 128-33.
10. ÇOKLUK, Ö., ŞEKERCİOĞLU, G., & BÜYÜKÖZTÜRK, Ş., (2012). Sosyal Bilimler İçin çok Değişkenli İstatistik SPSS ve LİSREL Uygulamaları, Anka-ra: Pegem Akademi.
11. EINARSEN, S., RAKNES, B.I. & MATTHEISEN, S.B. (1994). Bullying and harassment at work and their rela-tionships to work environment quality: an exploratory study. European Journal of Work and Organizational Psycholo-gist. 4, 381-401.
12. FORNELL, C. & LACKER, D., (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error, Journal of Marketing Research, 18 (1), 39-50.
13. GEORGE, J. & JONES, G.R. (1996). Understanding and Managing Organi-zational Behavior. Massachusetts: Ad-dison-Wesley Publishing Company.
14. GÖÇEN, S., YİRİK, S., YILMAZ, Y., ALTINTA, V. (2013). Intercompany mobbing: the effects of company growth. Quality & Quantity, 47, 1275-1285.
15. GREENBERG, J. & BARON, R. A. (1995). Behavior in Organizations: Understanding & Managing the Human Side of Work. Fifth Edition. New Jer-sey: Prentice- Hall International Inc.
16. HUBERT, A.B., FURDA, J. & STEENSMA, H. (2001). Mobbing: systematic harassment in organizations. Gedrage Organisatie, 14 (6), 378-396.
17. JENNIFER, D., COWIE, H. & ANANIADOU, K. (2003). Perception and experience of workplace bullying in five different working populations. Aggressive Behavior, 29 (6), 489-496.
18. JÖRESKOG, K.,G., & SÖRBOM, D., (1993). LISREL 8. Structural Equation Modeling With The SIMPLIS Com-mand Language, SSI Scientific Softwa-re International USA.
19. LEYMANN, H. (1990). Presentation av LIPT-formulaÈ ret: Konstruktion, validering, utfall, (Presentation of the LIPT Questionnaire: Construction, Va-lidation And Outcome). VioleninomP-raktikertjaÈnst, Stockholm.
20. LEYMANN, H. (1996). The content and development of mobbing at work. European Journal of Work and Organi-zational Psychology, 5, 165-184.
21. MALEK, M. D. A., MEARNS, K. &, FLIN, R. (2010). Stress and psycholo-gical well‐being in UK and Malaysian fire fighters, Cross Cultural Manage-ment: An International Journal, 17 (1), 50-61.
22. MEYDAN, H., C. & ŞEŞEN, H., (2011). Yapısal Eşitlik Modellemesi AMOS Uygulamaları, Detay Yayınları, Ankara.
23. MONA, O. & NIALL, C. (2011). The clinical effects of workplace bullying: a critical look at personality using SEM. International Journal of Workplace He-alth Management, 4 (1), 67-83.
24. NETEMEYER, R., BEARDEN, W. O. & SHARMA, S. (2003). Scaling Pro-cedures: Issues and Applications, U.S.A: 2nd Edition Sage Publications, Thousand Oaks.
25. NOE, R.A. (2002). Employee Training and Development. McGraw-Hill Co. Inc, Boston
26. OZKAN, A. & OZDEVECİOGLU, M. (2013). The effects of occupational stress on burnout and life satisfaction: a study in accountants. Quality & Quan-tity. 47, 2785-2798.
27. ÖTÜRK, A. (1994). İşletmelerde Stres ve Yönetimi: Performansa Etkisi Bakımından Bir Analiz. Verimlilik Dergi-si. (1994/4), 113-128.
28. QURESHİ, M.I., IFTİKHAR, M., JANJUA, S.Y., ZAMAN, K., RAJA, U.M. & JAVED, Y. (2015). Empirical investigation of mobbing, stress and employees’ behavior at work place: quantitatively refining a qualitative model. Quality & Quantity, 49 (1), 93-113.
29. ROBBINS, S.P. (2005). Organizational Behavior. Prentice-Hall, Englewood Cliffs.
30. SCHERMELLEH-ENGEL, K., MOOSBRUGGER H., & MÜLLER H., (2003). Evaluating the Fit of Struc-tural Equation Models: Test of Signifi-cance and Descriptive Goodness-of-Fit Measures. Methods of Psychological Research Online, 8 (2), 2374.
31. ŞİMŞEK, Ö., F. (2007). Yapısal Eşitlik Modellemesine Giriş- Temel İlkeler ve Lisrel Uygulamaları, Ankara: Ekinoks.
32. THOITS, P.A. (1995). Stress, coping, and social support processes: where are we? What next? Journal of Health and Social Behavior. 35, 53-79.
33. UPPAL, S. (2005). Disability, workp-lace characteristics and job satisfaction. International Journal of Manpower. 26 (4), 336-351.
34. WARR, P.B., COOK, J.D. & WALL, T.D. (1979). Scales for the measure-ment of some work attitudes and as-pects of psychological well-being. Jo-urnal of Occupational and Organizatio-nal Psychology. 52 (2), 129-148.
35. WESTHUES, K. (2004). Workplace mobbing in academe: reports from twenty universities. Edwin Mellen Press, Lewiston, NY.
36. ZAPF, D. (1999). Mobbing in organi-sations. A state of the art research re-view. German Journal of Work and Organizational Psychology. 43, 1-25.
37. ZAPF, D., KNORZ, C. & KULLA, M. (1996). On the relationship between mobbing factors, and jobcontent, the social work environment and health outcomes. European Journal of Work and Organizational Psychology. 5, 215-237.