Araştırma Makalesi
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Hizmet Sektöründe Psikolojik Güçlendirme, Duygusal Bağlılık ve Yapıcı Ses Çıkartma Davranışı Arasındaki İlişkilerin İncelenmesi

Yıl 2019, Cilt: 16 Sayı: 2, 229 - 243, 30.08.2019
https://doi.org/10.24010/soid.519343

Öz

Bu araştırma, hizmet
sektöründe psikolojik güçlendirme, duygusal bağlılık ve yapıcı ses çıkartma
davranışı arasındaki
ilişkilerin incelenmesi amacıyla yapılmıştır. Araştırma evrenini Kuzey Kıbrıs
Türk Cumhuriyeti’nin (KKTC) Girne bölgesinde yer alan 5 yıldızlı otel
işletmelerinin çalışanları oluşturmaktadır. Araştırma örneklemi ise, bu
otellerin çeşitli departmanlarında görev yapan 211 çalışandan oluşmaktadır.
Kolayda örnekleme yöntemi ile elde edilen veriler; açıklayıcı faktör analizi
(AFA), güvenilirlik, korelasyon ve regresyon analizlerine tabi tutularak
değerlendirilmiştir. Analiz sonucunda, psikolojik güçlendirmenin tüm alt
boyutlarıyla duygusal bağlılık ve yapıcı ses çıkartma davranışına, duygusal
bağlılığın ise yapıcı ses çıkartma davranışına pozitif yönde etki ettiği tespit
edilmiştir.

Kaynakça

  • Abdullah, A.G.K., Almadhoun, T.Z. ve Ling, Y.L. (2015), ‘Psychological Empowerment, Job Satisfaction and Commitment Among Malaysian Secondary School Teachers’ Asian Journal of Educational Research, 3(3), ss. 34-42.
  • Agarwal, S.; DeCarlo, T. E. and Vyas, S. B. (1999), ‘Leadership Behavior and Organizational Commitment: A Comparative Study of American and Indian Salespersons’ Journal of International Business Studies, 30, ss. 727-753.
  • Akdemir, B. ve Çalış Duman, M. (2016), ‘Duygusal Bağlılık ve İşgören Performası Arasındaki İlişkiye Yönelik Bir Araştırma’ International Journal of Social Science, 46, ss. 343-357.
  • Allen, N.J. ve Meyer, J.P. (1990) ‘The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization’ Journal of Occupational Psychology, 63, ss. 1-18.
  • Bandura, A. (1977), ‘Self-Efficacy: Toward a Unifying Theory of Behavioral Change’ Psychological Review, 84(2), ss. 91-215.
  • Cohen, A. (2003), Multiple Commitments in The Workplace an Integrative Approach. Mahwah, NJ: Erlbaum.
  • Conger, J. A., ve Kanungo, R. N. (1988), ‘The Empowerment Process: Integrating Theory and Practice’ The Academy of Management Review, 13(3), ss. 471-482.
  • Frazier, M.L. and Fainshmidt, S. (2012), ‘Voice Climate, Work Outcomes, And The Mediating Role Of Psychological Empowerment A Multilevel Examination’ Group & Organization Management, 37(6), ss. 691-715.
  • Fuller, J.B.; Marler, L. E. ve Hester, K. (2006), ‘Promoting Felt Responsibility for Constructive Change and Proactive Behavior: Exploring Aspects of an Elaborated Model of Work Design’ Journal of Organizational Behavior, 27(8), ss. 1089-1120.
  • Hashmi, M.S. ve Naqvi, I.H. (2012), ‘Psychological Empowerment: A Key to Boost Organizational Commitment, Evidence from Banking Sector of Pakistan’ International Journal of Human Resource Studies, 2(2), ss. 132-141.
  • Işık, U. ve Yasım, Y. K. (2017), ‘The Relation Between Psychological Reinforcement and Organizational Engagement of Hotel Employees’ Hitit University Journal of Social Sciences Institute, 10(2), ss. 1581-1594.
  • Jha, S. (2011), ‘Influence of Psychological Empowerment on Affective, Normative and Continuance Commitment: A Study in the Indian IT Industry’ Journal of Indian Business Research, 3(4), ss. 263-282.
  • Kehoe, R.R. ve Wright, P.M. (2013), ‘The Impact of High-Performance Human Resource Practices on Employees’ Attitudes and Behaviors’ Journal of Management, 39, ss. 366-391.
  • Karakaş, A. ve Serçek, S. (2014), ‘Psikolojik Güçlendirme Algısının Örgütsel Bağlılığa Etkisi: Otel Çalışanları Üzerine Bir Araştırma’ Seyahat ve Otel İşletmeciliği Dergisi, 11(2), ss. 90-107.
  • Lapointe, É., ve Vandenberghe, C. (2018), ‘Examination of the Relationships Between Servant Leadership, Organizational Commitment, and Voice and Antisocial Behaviors’ Journal of Business Ethics,148(1), ss. 99-115.
  • LePine, J. A. ve Van Dyne, L. (1998), ‘Predicting Voice Behavior in Work Groups’ Journal of Applied Psychology, 83(6), ss. 853-868.
  • Liang, J.; Farh, C.I.C. and Farh, J.L. (2012), ‘Psychological Antecedents of Promotive and Prohibitive Voice: A Two-Wave Examination’ Academy Management, 55, ss. 71-92.
  • Macsinga, I.; Sulea, C.; Sârbescu, P.; Fischmann, G. ve Dumitru, C. (2015), ‘Engaged, Committed and Helpful Employees: The Role of Psychological Empowerment’ The Journal of Psychology, 149(3), ss. 263-276.
  • Maynes, T.D. ve Podsakoff, P.M. (2014),’ Speaking More Broadly: An Examination of The Nature, Antecedents and Consequences of an Expanded Set of Employee Voice Behaviors’ Journal of Applied Psychology, 99(1), ss. 87-112.
  • Memduhoğlu, H. B. (2017), ‘Yönetimde Yeni Yaklaşımlar’ İçinde H.B. Memduhoğlu ve K. Yılmaz (Editörler), Yönetim Düşüncesinin Evrimi ve Yönetişim, ss. 2-42. Ankara: Pegem.
  • Meyer, J.P. ve Allen, N.J. (1997), Commitment in the Workplace: Theory, Research and Application. Thousand Oaks, CA: SAGE Publications.
  • Meyer, J.P. ve Allen, N.J. (1991), ‘A Three-Component Conceptualization of Organizational Commitment’ Human Resource Management Review, 1(1), ss. 61-89.
  • Meyer, J. P.; Stanley, D. J.; Herscovitch, L. ve Topolnytsky, L. (2002), ‘Affective, Continuance and Normative Commitment to the Organization: A Meta-Analysis of Antecedents, Correlates and Consequences’ Journal of Vocational Behavior, 61, ss. 20-52.
  • Meydan, C.H. ve Şeşen, H. (2011), Yapısal Eşitlik Modellemesi AMOS Uygulamaları. Ankara: Detay Yayıncılık.
  • Morrison, E.W. (2011), ‘Employee Voice Behavior: Integration and Directions for Future Research’ Academy of Management Annals, 5(1), ss. 373-412.
  • Ouyang, Y.Q.; Zhou, W.B. ve Qu, H. (2015), ‘The Impact of Psychological Empowerment and Organisational Commitment on Chinese Nurses’ Job Satisfaction’ Journal Contemporary Nurse, 50(1), ss. 80-91.
  • Payne, S. C. ve Webber, S. S. (2006), ‘Effects of Service Provider Attitudes and Employment Statues an Citizenship Behaviors and Customers’ Attitudes and Loyalty Behavior’ Journal of Applied Psychology, 91, ss. 365–378.
  • Pelit, E. ve Ak, S. (2018), ‘İnsan Kaynakları Yönetimi İşlevi Olarak Personel Bulma, Seçme ve Personeli İşe Yerleştirme İle İlgili Sorunlar: Turizm İşletmeleri Örneğinde Teorik Bir İnceleme’ İstanbul Aydın Üniversitesi Dergisi, 10(2), ss. 39-74.
  • Purcell, J. (2014), ‘Can Employee Voice and Participation Unlock Employee Engagement?’ Insights: Melbourne Business and Economics, 15, ss. 23-29.
  • Raub, S. ve Robert, C. (2012), ‘Empowerment, Organizational Commitment and Voice Behavior in the Hospitality Industry: Evidence from a Multinational Sample’ Cornell Hospitality Quarterly, 54(2), ss. 136–148.
  • Raub, S. and Robert, C. (2010), ‘Differential Effects of Empowering Leadership on in-Role and Extra-Role Employee Behaviors: Exploring The Role of Psychological Empowerment and Power Values’ Human Relations , 63(11), ss. 1743-1770.
  • Spreitzer, G. M. (1995), ‘Psychological Empowerment in the Workplace: Dimensions, Measurement, and Validation’ The Academy of Management Journal, 38(5), ss. 1442-1465.
  • Stander, M. W. ve Rothmann, S. (2010), ‘Psychological Empowerment, Job Insecurity and Employee Engagement’ Journal of Industrial Psychology, 36, ss. 1–8.
  • Sturges, J.; Conway, N.; Guest, D. ve Liefooghe, A. (2005), ‘Managing the Career Deal: The Psychological Contract as a Framework for Understanding Career Management, Organizational Commitment and Work Behavior’ Journal of Organizational Behavior, 26, ss. 821– 838.
  • Tangirala, S. and Ramanujam, R. (2012), ‘Ask and You Shall Hear (But Not Always): Examining the Relationship Between Management Consultation and Employee Voice’ Personnel Psychology, 65(2), ss. 251-282.
  • Thomas, K. W. ve Velthouse, B. A. (1990), ‘Cognitive Elements of Empowerment: An Interpretive Model of Intrinsic Task Motivation’ The Academy of Management Review, 15(4), ss. 666-681.
  • Wang, D.; Gan, C. ve Wu, C. (2016), ‘LMX and Employee Voice: A Moderated Mediation Model of Psychological Empowerment and Role Clarity’ Personnel Review, 45(3), ss. 605-615.
  • Wasti, S.A. (2005), ‘Commitment Profiles: Combinations of Organizational Commitment Forms and Job Outcomes’ Journal of Vocational Behavior, 67(2), ss. 290-308.
  • Van Dyne, L. ve Pierce, J. L. (2004), ‘Psychological Ownership and Feelings of Possession: Three Field Studies Predicting Employee Attitudes and Organizational Citizenship Behavior’ Journal of Organizational Behavior, 25, ss. 439-459.
  • Van Dyne, L.; Ang, S. ve Botero, I.C. (2003), ‘Conceptualizing Employee Silence and Employee Voice as Multidimensional Constructs’ Journal of Management Studies, 40, ss. 1359-1392.
Toplam 40 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Makaleler
Yazarlar

Ülker Can 0000-0001-8244-5190

Yayımlanma Tarihi 30 Ağustos 2019
Yayımlandığı Sayı Yıl 2019 Cilt: 16 Sayı: 2

Kaynak Göster

APA Can, Ü. (2019). Hizmet Sektöründe Psikolojik Güçlendirme, Duygusal Bağlılık ve Yapıcı Ses Çıkartma Davranışı Arasındaki İlişkilerin İncelenmesi. Seyahat Ve Otel İşletmeciliği Dergisi, 16(2), 229-243. https://doi.org/10.24010/soid.519343

Seyahat ve Otel İşletmeciliği (Journal of Travel and Hotel Business) is licensed under a Creative Commons Attribution-NonCommercial 4.0 International (CC BY-NC 4.0).
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