Hizmet Sektöründe Psikolojik Güçlendirme, Duygusal Bağlılık ve Yapıcı Ses Çıkartma Davranışı Arasındaki İlişkilerin İncelenmesi

Yıl 2019, Cilt: 16 Sayı: 2, 229 - 243, 30.08.2019

Ülker Can

https://doi.org/10.24010/soid.519343

Cited By: 1

Öz

Bu araştırma, hizmet
sektöründe psikolojik güçlendirme, duygusal bağlılık ve yapıcı ses çıkartma davranışı arasındaki
ilişkilerin incelenmesi amacıyla yapılmıştır. Araştırma evrenini Kuzey Kıbrıs
Türk Cumhuriyeti’nin (KKTC) Girne bölgesinde yer alan 5 yıldızlı otel
işletmelerinin çalışanları oluşturmaktadır. Araştırma örneklemi ise, bu
otellerin çeşitli departmanlarında görev yapan 211 çalışandan oluşmaktadır.
Kolayda örnekleme yöntemi ile elde edilen veriler; açıklayıcı faktör analizi
(AFA), güvenilirlik, korelasyon ve regresyon analizlerine tabi tutularak
değerlendirilmiştir. Analiz sonucunda, psikolojik güçlendirmenin tüm alt
boyutlarıyla duygusal bağlılık ve yapıcı ses çıkartma davranışına, duygusal
bağlılığın ise yapıcı ses çıkartma davranışına pozitif yönde etki ettiği tespit
edilmiştir.

Anahtar Kelimeler

Psikolojik Güçlendirme, Duygusal Bağlılık, Yapıcı Ses Çıkartma Davranışı, Hizmet Sektörü, Otel İşletmesi

Kaynakça

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