Araştırma Makalesi
BibTex RIS Kaynak Göster

The Impact of Employees Work Value Perceptions on Job Satisfaction in Accommodation Businesses

Yıl 2024, Cilt: 21 Sayı: 2, 368 - 384, 15.08.2024
https://doi.org/10.24010/soid.1408343

Öz

This study examines the impact of perceived work values on job satisfaction among individuals employed in the hospitality sector. The research was conducted in hospitality businesses within Mersin province, and the findings obtained through quantitative methods were evaluated within the framework of four main hypotheses. It was found that the dimensions of perceived work values, namely extrinsic/instrumental, intrinsic/cognitive, social/altruistic, and prestige/appreciation, have significant effects on job satisfaction. The research was carried out with 393 participants. Data collection was conducted through both face-to-face and online methods, and the analyses were performed using SPSS, employing multiple regression analysis and confirmatory factor analysis techniques. The findings of the research indicate that all four dimensions of perceived work values positively affect job satisfaction. The social/altruistic dimension was found to have a stronger impact on job satisfaction compared to the other dimensions. These results demonstrate that perceived work values play a crucial role in enhancing job satisfaction levels among employees. The study's outcomes elucidate the complex relationships between perceived work values and job satisfaction, providing guidance for business managers in developing strategies to enhance job satisfaction.

Kaynakça

  • Adams, J.S. (1963). Towards an understanding of inequity. Journal of Abnormal and Social Psychology, 67(5), 422-436.
  • Akbulut, Ö. (2022). Bilimsel Araştırmalarda İstatistiksel Anlamlılığın Raporlanmasında Güncel Yaklaşımlar: Hatalar ve Doğrular. International Journal of Eastern Mediterranean Agricultural Research, 5(1), 1-19.
  • Aksoy, A. (2020). Algılanan örgüt yapısı, kişi iş ve kişi örgüt uyumunun iş tatmini ve işe kenetlenme üzerine olan etkisi. Doktora Tezi, Osmaniye Korkut Ata Üniversitesi, Sosyal Bilimler Enstitüsü, İşletme Ana Bilim Dalı, Osmaniye.
  • Aldag, R.J., ve Resnick, J.B. (1996). Before and after: Sources of change in work satisfaction. Human Relations, 49(5), 539-567.
  • Bagozzi, R. P. ve Yi, Y. (1988). On the Evaluation of Structural Equation Models, Journal of the, Academy of Marketing Science, 16(1):74-94.
  • Blau, P.M. (1964). Exchange and power in social life. John Wiley & Sons.
  • Büyüköztürk, Ş. (2012). Sosyal bilimler için veri analiz el kitabı. Ankara: Pegem Akademi Yayıncılık.
  • Deci, E.L., ve Ryan, R.M. (1985). Intrinsic motivation and self-determination in human behavior. New York: Plenum.
  • Eisenbeiss, S.A., ve Knippenberg, D.V. (2015). On ethical leadership impact: The role of follower mindfulness and moral emotions. Journal of Organizational Behavior, 36(2), 182-195.
  • Eisenberger, R., Fasolo, P., ve Davis-LaMastro, V. (1990). Perceived organizational support and employee diligence, commitment, and innovation. Journal of Applied Psychology, 75(1), 51-59.
  • Eisenberger, R., Huntington, R., Hutchison, S., ve Sowa, D. (1986). Perceived organizational support. Journal of Applied psychology, 71(3), 500.
  • Eisenberger, R., Huntington, R., Hutchison, S., ve Sowa, D. (1997). Perceived organizational support. Journal of Applied Psychology, 82(3), 479-485.
  • England, G. W. (1967). Personal value systems of American managers. The Academy of Management Journal, 10(1), 53-68.
  • Grant, A.M. (2007). Relational job design and the motivation to make a prosocial difference. Academy of Management Review, 32(2), 393-417.
  • Grant, A.M. (2008). Does intrinsic motivation fuel the prosocial fire? Motivational synergy in predicting persistence, performance, and productivity. Journal of Applied Psychology, 93(1), 48-58.
  • Hackman, J.R., ve Oldham, G.R. (1976). Motivation through the Design of Work: Test of a Theory. Organizational Behavior and Human Performance, 16(2), 250-279.
  • Hackman, J.R., ve Oldham, G.R. (1980). Work redesign. Reading, MA: Addison-Wesley.
  • Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E. & Tatham, R. L. (2014). Multivariate Data Analysis. (7th Edition). Pearson, Prentice Hall, New Jersey.
  • Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., & Thiele, K. O. (2017). Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods. Journal of the academy of marketing science, 45, 616-632.
  • Henseler, J., Ringle, C. M., ve Sarstedt, M. (2015), “A new criterion for assessing discriminant validity in variance-based structural equation modeling”, J. of the Acad. Mark. Sci. 43, 115–135.
  • İslamoğlu, A.H. ve Alnıaçık, Ü. (2016). Sosyal Bilimlerde Araştırma Yöntemleri. 5. Baskı, İstanbul: Beta Yayıncılık.
  • Judge, T.A., ve Bono, J.E. (2001). Relationship of Core Self-Evaluations Traits--Self-Esteem, Generalized Self-Efficacy, Locus of Control, and Emotional Stability--With Job Satisfaction and Job Performance: A Meta-Analysis. Journal of Applied Psychology, 86(1), 80-92.
  • Judge, T.A., ve Cable, D.M. (2004). The effect of physical height on workplace success and income: Preliminary test of a theoretical model. Journal of Applied Psychology, 89(3), 428-441.
  • Locke, E. A., ve Latham, G. P. (2002). Building a practically useful theory of goal setting and task motivation: A 35-year odyssey. American Psychologist, 57(9), 705–717.
  • Locke, E. A., ve Porter, L.W. (2019). The handbook of work motivation. John Wiley & Sons.
  • Locke, E.A. (1969). What is job satisfaction? Organizational Behavior and Human Performance, 4(4), 309-336.
  • Locke, E.A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1297-1349). Chicago: Rand McNally.
  • Locke, E.A., ve Hulin, C.L. (1985). Interaction Effects of Core Self-Evaluations and Job Enrichment on Work Satisfaction and Psychological Well-Being. Journal of Applied Psychology, 70(2), 401-409.
  • Lyons, S. T, Higgins, C. A., ve Duxbury, L. (2010). Work Values: Development of a New Three-Dimensional Structure Based on Confirmatory Smallest Space Analysis. Journal of Organizational Behavior, 31(7), 969-1002.
  • Meyer, J. P., ve Allen, N.J. (1997). Commitment in the workplace: Theory, research, and application. Sage Publications.
  • Porter, L. W., ve Lawler, E.E. (1968). Managerial attitudes and performance. Irwin.
  • Porter, L. W., ve Steers, R.M. (1973). Organizational, work, and personal factors in employee turnover and absenteeism. Psychological Bulletin, 80(2), 151-176.
  • Priyadarshi, P. ve Kumar, P. (2009). Demographic correlates of work values: A study of social workers in India. Indian Journal of Industrial Relations, 45, 277-288.
  • Rhodes, S. R. (1983). Age-related differences in work attitudes and behavior: A review and conceptual analysis. Psychological Bulletin, 93, 328-367.
  • Ros, M., Schwartz, S.H., ve Surkiss, S. (1999). Basic individual values, work values, and the meaning of work. Applied Psychology, 48(1), 49-71.
  • Rousseau, D.M. (1990). New hire perceptions of their own and their employer's obligations: A study of psychological contracts. Journal of Organizational Behavior, 11(5), 389-400.
  • Ryan, R.M., ve Deci, E.L. (2000). Intrinsic and extrinsic motivations: Classic definitions and new directions. Contemporary Educational Psychology, 25(1), 54-67.
  • Seçer, İ. (2015). Psikolojik test geliştirme ve uyarlama süreci: SPSS ve LISREL uygulamaları. Ankara: Anı Yayıncılık.
  • Sheldon, K. M. ve Kasser, T. (2001). Getting older, getting better? Personal strivings and psychological maturity across the life span. Developmental Psychology, 37, 491-501.
  • Smith, C.A. (2010). The role of perceived control in employee motivation. Journal of Organizational Behavior, 31(2-3), 271-288.
  • Spector, P.E. (1997). Job satisfaction: Application, assessment, causes, and consequences. Thousand Oaks, CA: Sage.
  • Super, D. E. (1980). A life-span, life-space approach to career development. Journal of vocational behavior, 16(3), 282-298.
  • Tett, R. P., ve Meyer, J. P. (1993). Job Satisfaction, Organizational Commitment, Turnover Intention, and Turnover: Path Analyses Based on Meta-Analytic Findings. Personnel Psychology, 46(2), 259-293.
  • Wayne, S. J., ve Liden, R. C. (1995). Effects of impression management on performance ratings: A longitudinal study. Academy of Management Journal, 38(1), 232-260.
  • Zeithaml, V. A., Berry, L. L., ve Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31-46.

Konaklama İşletmelerinde Çalışan Personelin Çalışma Değer Algılarının İş Tatminine Etkisi

Yıl 2024, Cilt: 21 Sayı: 2, 368 - 384, 15.08.2024
https://doi.org/10.24010/soid.1408343

Öz

Bu çalışma, konaklama sektöründe çalışan bireylerin iş değer algılarının iş tatmini üzerindeki etkisini incelemektedir. Araştırma, Mersin ili konaklama işletmelerinde yürütülmüş olup, Nicel yöntemler kullanılarak elde edilen bulgular, dört ana hipotez çerçevesinde değerlendirilmiştir. Çalışma değer algısının dışsal/araçsal, içsel/bilişsel, sosyal/özgeci ve prestij/takdir boyutları, iş tatmini üzerinde anlamlı etkilere sahip bulunmuştur. Araştırma, 393 katılımcı ile gerçekleştirilmiştir. Verilerin toplanması, yüz yüze ve çevrimiçi yöntemlerle yapılmış, analizler SPSS kullanılarak çoklu regresyon analizi ve doğrulayıcı faktör analizi teknikleri ile yürütülmüştür. Araştırma bulguları, dört çalışma değer algısı boyutunun da iş tatmini üzerinde pozitif etkileri olduğunu göstermektedir. Sosyal/özgeci boyutun iş tatmini üzerindeki etkisi diğer boyutlara kıyasla daha güçlü bulunmuştur. Bu sonuçlar, işletmelerdeki çalışanların iş tatmini düzeylerinin artırılmasında çalışma değer algısının önemli bir rol oynadığını göstermektedir. Çalışmanın sonuçları, iş değer algılarının ve iş tatmininin karmaşık ilişkilerini ortaya koymakta ve işletme yöneticilerine, iş tatminini artırıcı stratejiler geliştirmede rehberlik etmektedir

Kaynakça

  • Adams, J.S. (1963). Towards an understanding of inequity. Journal of Abnormal and Social Psychology, 67(5), 422-436.
  • Akbulut, Ö. (2022). Bilimsel Araştırmalarda İstatistiksel Anlamlılığın Raporlanmasında Güncel Yaklaşımlar: Hatalar ve Doğrular. International Journal of Eastern Mediterranean Agricultural Research, 5(1), 1-19.
  • Aksoy, A. (2020). Algılanan örgüt yapısı, kişi iş ve kişi örgüt uyumunun iş tatmini ve işe kenetlenme üzerine olan etkisi. Doktora Tezi, Osmaniye Korkut Ata Üniversitesi, Sosyal Bilimler Enstitüsü, İşletme Ana Bilim Dalı, Osmaniye.
  • Aldag, R.J., ve Resnick, J.B. (1996). Before and after: Sources of change in work satisfaction. Human Relations, 49(5), 539-567.
  • Bagozzi, R. P. ve Yi, Y. (1988). On the Evaluation of Structural Equation Models, Journal of the, Academy of Marketing Science, 16(1):74-94.
  • Blau, P.M. (1964). Exchange and power in social life. John Wiley & Sons.
  • Büyüköztürk, Ş. (2012). Sosyal bilimler için veri analiz el kitabı. Ankara: Pegem Akademi Yayıncılık.
  • Deci, E.L., ve Ryan, R.M. (1985). Intrinsic motivation and self-determination in human behavior. New York: Plenum.
  • Eisenbeiss, S.A., ve Knippenberg, D.V. (2015). On ethical leadership impact: The role of follower mindfulness and moral emotions. Journal of Organizational Behavior, 36(2), 182-195.
  • Eisenberger, R., Fasolo, P., ve Davis-LaMastro, V. (1990). Perceived organizational support and employee diligence, commitment, and innovation. Journal of Applied Psychology, 75(1), 51-59.
  • Eisenberger, R., Huntington, R., Hutchison, S., ve Sowa, D. (1986). Perceived organizational support. Journal of Applied psychology, 71(3), 500.
  • Eisenberger, R., Huntington, R., Hutchison, S., ve Sowa, D. (1997). Perceived organizational support. Journal of Applied Psychology, 82(3), 479-485.
  • England, G. W. (1967). Personal value systems of American managers. The Academy of Management Journal, 10(1), 53-68.
  • Grant, A.M. (2007). Relational job design and the motivation to make a prosocial difference. Academy of Management Review, 32(2), 393-417.
  • Grant, A.M. (2008). Does intrinsic motivation fuel the prosocial fire? Motivational synergy in predicting persistence, performance, and productivity. Journal of Applied Psychology, 93(1), 48-58.
  • Hackman, J.R., ve Oldham, G.R. (1976). Motivation through the Design of Work: Test of a Theory. Organizational Behavior and Human Performance, 16(2), 250-279.
  • Hackman, J.R., ve Oldham, G.R. (1980). Work redesign. Reading, MA: Addison-Wesley.
  • Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E. & Tatham, R. L. (2014). Multivariate Data Analysis. (7th Edition). Pearson, Prentice Hall, New Jersey.
  • Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., & Thiele, K. O. (2017). Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods. Journal of the academy of marketing science, 45, 616-632.
  • Henseler, J., Ringle, C. M., ve Sarstedt, M. (2015), “A new criterion for assessing discriminant validity in variance-based structural equation modeling”, J. of the Acad. Mark. Sci. 43, 115–135.
  • İslamoğlu, A.H. ve Alnıaçık, Ü. (2016). Sosyal Bilimlerde Araştırma Yöntemleri. 5. Baskı, İstanbul: Beta Yayıncılık.
  • Judge, T.A., ve Bono, J.E. (2001). Relationship of Core Self-Evaluations Traits--Self-Esteem, Generalized Self-Efficacy, Locus of Control, and Emotional Stability--With Job Satisfaction and Job Performance: A Meta-Analysis. Journal of Applied Psychology, 86(1), 80-92.
  • Judge, T.A., ve Cable, D.M. (2004). The effect of physical height on workplace success and income: Preliminary test of a theoretical model. Journal of Applied Psychology, 89(3), 428-441.
  • Locke, E. A., ve Latham, G. P. (2002). Building a practically useful theory of goal setting and task motivation: A 35-year odyssey. American Psychologist, 57(9), 705–717.
  • Locke, E. A., ve Porter, L.W. (2019). The handbook of work motivation. John Wiley & Sons.
  • Locke, E.A. (1969). What is job satisfaction? Organizational Behavior and Human Performance, 4(4), 309-336.
  • Locke, E.A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1297-1349). Chicago: Rand McNally.
  • Locke, E.A., ve Hulin, C.L. (1985). Interaction Effects of Core Self-Evaluations and Job Enrichment on Work Satisfaction and Psychological Well-Being. Journal of Applied Psychology, 70(2), 401-409.
  • Lyons, S. T, Higgins, C. A., ve Duxbury, L. (2010). Work Values: Development of a New Three-Dimensional Structure Based on Confirmatory Smallest Space Analysis. Journal of Organizational Behavior, 31(7), 969-1002.
  • Meyer, J. P., ve Allen, N.J. (1997). Commitment in the workplace: Theory, research, and application. Sage Publications.
  • Porter, L. W., ve Lawler, E.E. (1968). Managerial attitudes and performance. Irwin.
  • Porter, L. W., ve Steers, R.M. (1973). Organizational, work, and personal factors in employee turnover and absenteeism. Psychological Bulletin, 80(2), 151-176.
  • Priyadarshi, P. ve Kumar, P. (2009). Demographic correlates of work values: A study of social workers in India. Indian Journal of Industrial Relations, 45, 277-288.
  • Rhodes, S. R. (1983). Age-related differences in work attitudes and behavior: A review and conceptual analysis. Psychological Bulletin, 93, 328-367.
  • Ros, M., Schwartz, S.H., ve Surkiss, S. (1999). Basic individual values, work values, and the meaning of work. Applied Psychology, 48(1), 49-71.
  • Rousseau, D.M. (1990). New hire perceptions of their own and their employer's obligations: A study of psychological contracts. Journal of Organizational Behavior, 11(5), 389-400.
  • Ryan, R.M., ve Deci, E.L. (2000). Intrinsic and extrinsic motivations: Classic definitions and new directions. Contemporary Educational Psychology, 25(1), 54-67.
  • Seçer, İ. (2015). Psikolojik test geliştirme ve uyarlama süreci: SPSS ve LISREL uygulamaları. Ankara: Anı Yayıncılık.
  • Sheldon, K. M. ve Kasser, T. (2001). Getting older, getting better? Personal strivings and psychological maturity across the life span. Developmental Psychology, 37, 491-501.
  • Smith, C.A. (2010). The role of perceived control in employee motivation. Journal of Organizational Behavior, 31(2-3), 271-288.
  • Spector, P.E. (1997). Job satisfaction: Application, assessment, causes, and consequences. Thousand Oaks, CA: Sage.
  • Super, D. E. (1980). A life-span, life-space approach to career development. Journal of vocational behavior, 16(3), 282-298.
  • Tett, R. P., ve Meyer, J. P. (1993). Job Satisfaction, Organizational Commitment, Turnover Intention, and Turnover: Path Analyses Based on Meta-Analytic Findings. Personnel Psychology, 46(2), 259-293.
  • Wayne, S. J., ve Liden, R. C. (1995). Effects of impression management on performance ratings: A longitudinal study. Academy of Management Journal, 38(1), 232-260.
  • Zeithaml, V. A., Berry, L. L., ve Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31-46.
Toplam 45 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Turizm (Diğer)
Bölüm Makaleler
Yazarlar

Cevat Ercik 0000-0002-9768-0027

Erken Görünüm Tarihi 5 Ağustos 2024
Yayımlanma Tarihi 15 Ağustos 2024
Gönderilme Tarihi 22 Aralık 2023
Kabul Tarihi 27 Mayıs 2024
Yayımlandığı Sayı Yıl 2024 Cilt: 21 Sayı: 2

Kaynak Göster

APA Ercik, C. (2024). Konaklama İşletmelerinde Çalışan Personelin Çalışma Değer Algılarının İş Tatminine Etkisi. Seyahat Ve Otel İşletmeciliği Dergisi, 21(2), 368-384. https://doi.org/10.24010/soid.1408343

Seyahat ve Otel İşletmeciliği (Journal of Travel and Hotel Business) is licensed under a Creative Commons Attribution-NonCommercial 4.0 International (CC BY-NC 4.0).
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