The Mediating Role of Thriving at Work in the Effect of Hotel Employees’ Perception of Coworker Support on Employee Voice

Yıl 2025, Cilt: 33 Sayı: 66, 175 - 194

Murat Baş , Erkan Güneş , Muhammed Taş

Öz

This study examines the mediating role of thriving at work in the relationship between coworker support and employee voice. A survey was conducted with 296 employees working in five-star hotels in Manavgat using a convenience sampling method. SPSS27, the PROCESS macro, and AMOS24 programs were used for data analysis. According to the findings, coworker support positively affects both employee voice and thriving at work, and thriving at work also positively impacts employee voice. Furthermore, the mediating role of thriving at work was identified in the relationship between coworker support and employee voice. The results expand the current understanding of the potential impact of coworker support on employee voice within organisations.

Anahtar Kelimeler

Coworker Support , Thriving at Work , Employee Voice , Hotel Employee

Otel Çalışanlarının Meslektaş Desteği Algısının Çalışan Sesliliği Üzerine Etkisinde İşte Kendini Yetiştirmenin Aracı Rolü

Öz

Bu araştırmanın amacı, meslektaş desteğinin çalışan sesliliği üzerindeki etkisinde işte kendini yetiştirmenin aracılık rolünü incelemektir. Kolayda örnekleme yöntemi ile Manavgat’taki 5 yıldızlı otellerde çalışan 296 kişi ile anket yapılmıştır. Veri analizinde SPSS27, PROCESS makrosu ve AMOS 24 programları kullanılmıştır. Bulgulara göre; meslektaş desteğinin çalışan sesliliği ve işte kendini yetiştirme üzerinde, işte kendini yetiştirmenin de çalışan sesliliği üzerinde pozitif bir etkisi vardır. Ayrıca, meslektaş desteği ile çalışan sesliliği arasındaki ilişkide işte kendini yetiştirmenin aracılık rolü tespit edilmiştir. Sonuçlar, örgütlerde meslektaş desteğinin çalışan sesliliği üzerindeki potansiyel etkisine ilişkin mevcut anlayışı genişletmektedir.

Anahtar Kelimeler

İşte Kendini Yetiştirme , Meslektaş Desteği , Çalışan Sesliliği , Otel Çalışanları

Kaynakça

• Abid, G. et al. (2018), “The influence of prosocial motivation and civility on work engagement: The mediating role of thriving at work”, Cogent Business & Management, 5(1), 1493712.
• Abid, G. et al. (2019), “Contextual factors and organizational commitment: Examining the mediating role of thriving at work”, Sustainability, 11(17), 4686.
• Asgarnezhad Nouri, B. et al. (2021), “The Relationship between Organizational Voice and Professional Development of Employees; Psychological Capital Mediation”, Governance and Development Journal, 1(3), 103-128.
• Bandura, A. (1977), Social Learning Theory, Prentice Hall.
• Baron, R.M. & D.A. Kenny (1986), “The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations”, Journal of Personality and Social Psychology, 51(6), 1173-1182.
• Baş, M. (2022a), “Dönüştürücü liderlik ile çalışan sesliliği arasındaki ilişkide işte kendini yetiştirmenin aracılık rolü, işe yabancılaşmanın düzenleyici rolü”, Uluslararası Yönetim İktisat ve İşletme Dergisi, 18(2), 750-770.
• Baş, M. (2022b), “İşte Kendini Yetiştirmenin İşe Yabancılaşma Üzerine Etkisinde Çalışan Sesliliğinin Aracılık Rolü”, Ordu Üniversitesi Sosyal Bilimler Enstitüsü Sosyal Bilimler Araştırmaları Dergisi, 12(2), 1125-1144.
• Blau, P. (1964), Power and Exchange in Social Life, New York: J Wiley & Sons, 352.
• Chiaburu, D.S. & D.A. Harrison (2008), “Do peers make the place? Conceptual synthesis and meta-analysis of coworker effects on perceptions, attitudes, OCBs, and performance”, Journal of Applied Psychology, 93(5), 1082.
• Choudhary, S. et al. (2024), “Employee Voice Behaviour: Envisaging the Role of Ambidextrous Leadership and Employee Thriving”, in: R. Shrivastava & K. Jain (eds.), Humanizing Businesses for a Better World of Work (73-86), Emerald Publishing Limited, Leeds.
• Cohen, S. & T.A. Wills (1985), “Stress, social support, and the buffering hypothesis”, Psychological Bulletin, 98(2), 310-357.
• Detert, J.R. & V.F. Burris (2007), “Leadership behavior and employee voice: Is the door really open?”, Academy of Management Journal, 50(4), 869-884.
• Dundon, T. et al. (2004), “The meanings and purpose of employee voice”, The International Journal of Human Resource Management, 15(6), 1149-1170.
• Edmondson, A.C. (2018), The fearless organization: Creating psychological safety in the workplace for learning, innovation, and growth, John Wiley & Sons.
• Elahi, N.S. et al. (2020), “Workplace behavioral antecedents of job performance: Mediating role of thriving”. The Service Industries Journal, 40(11-12), 755-776.
• Fornell, C. & D.F. Larcker (1981), “Evaluating Structural Equation Models with Unobservable Variables and Measurement Error”, Journal of Marketing Research, 18(1), 39-50.
• Godarzi, M.A. et al. (2019), “The mediating role of self-development on the relationship between self-awareness and job performance”, Organizational Culture Management, 17(4), 531-548.
• Gül, A. & E. Güneş (2024), “Algılanan örgütsel destek ile işe adanmışlık arasındaki ilişkide işte kendini yetiştirmenin aracı rolü”, Tourism and Recreation, 6(1), 113-124.
• Gürbüz, S. (2019), Amos ile Yapısal Eşitlik Modellemesi, Ankara: Seçkin Yayıncılık.
• Hair, J.F. et al. (2017), A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM), SAGE Publications, Printed in the United States of America, Second Edition.
• Hayes, A.F. (2018), “Partial, conditional, and moderated moderated mediation: Quantification, inference, and interpretation”, Communication Monographs, 85(1), 4-40.
• Hirschman, A.O. (1970), Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States, Harvard University Press.
• Jha, N. et al. (2019), “Employee voice, engagement and organizational effectiveness: a mediated model”, European Journal of Training and Development, 43(7/8), 699-718.
• Joiner, T.A. (2007), “Total quality management and performance: The role of organization support and co‐worker support”, International Journal of Quality & Reliability Management, 24(6), 617-627.
• Kalaycı, Ş. (2010), SPSS Applied Multivariate Statistical Techniques Vol. 5, Ankara: Asil Yayın Dağıtım.
• Koçak, Ö.E. & H. Agun (2019), “Explaining Employee Voice Behavior Through Intragroup Relationship Quality and the Role of Thriving at Work”, Adam Akademi Sosyal Bilimler Dergisi, 9(1), 173-196.
• Koçak, Ö.E. (2016), “How to Enable Thriving at Work through Organizational Trust”, International Journal of Research in Business and Social Science, 5(4), 40.
• Kraiger, K. et al. (1993), “Application of cognitive, skill-based, and affective theories of learning outcomes to new methods of training evaluation”, Journal of Applied Psychology, 78(2), 311-328.
• Lee, J. et al. (2021), “Encouraging employee voice: coworker knowledge sharing, psychological safety, and promotion focus”, The International Journal of Human Resource Management, 34(5), 1044-1069.
• Liu, Q. & H. Zhou (2024), “Impact of self-leadership on employee voice behavior: A moderated mediating model”, Current Psychology, 43(2), 1406-1422.
• Liu, X. et al. (2022), “Employee voice and coworker support: The roles of employee job demands and coworker voice expectation”, Journal of Organizational Behavior, 43(7), 1271-1286.
• Loi, R. et al. (2014), “Perceived organizational support and coworker support as antecedents of foreign workers’ voice and psychological stress”, International Journal of Hospitality Management, 36, 23-30.
• Loudoun, R. et al. (2020), “The role of peer‐to‐peer voice in severe work environments: organisational facilitators and barriers”, Industrial Relations Journal, 51(6), 556-571.
• Ma, E. & H. Qu (2011), “Social exchanges as motivators of hotel employees’ organizational citizenship behavior: The proposition and application of a new three-dimensional framework”, International Journal of Hospitality Management, 30(3), 680-688.
• Madjar, N. (2005), “The Contributions of Different Groups of Individuals to Employees’ Creativity”, Advances in Developing Human Resources, 7(2), 182-206.
• Mallinckrodt, B. et al. (2006), “Advances in testing the statistical significance of mediation effects”, Journal of Counseling Psychology, 53(3), 372.
• Maslow, A.H. (1943), “A Theory of Human Motivation”, Psychological Review, 50(4), 370-396.
• Mishra, P. & B. Datta (2011), “Perpetual asset management of customer-based brand equity-the PAM evaluator”, Current Research Journal of Social Science, 3(1), 34-43.
• Morrison, E.W. (2011), “Employee voice behavior: Integration and directions for future research”, Academy of Management Annals, 5(1), 373-412.
• Morrison, E.W. (2014), “Employee Voice and Silence”, Annual Review of Organizational Psychology and Organizational Behavior, 1, 173-197.
• Nabawanuka, H. & E.B. Ekmekcioglu (2024), “Understanding the link between supervisor and co-worker support, job characteristics, work engagement and employee resilience: evidence from Uganda”, African Journal of Economic and Management Studies, 15(4), 670-686.
• Ng, T.W. & D.C. Feldman (2012), “Employee voice behavior: A meta‐analytic test of the conservation of resources framework”, Journal of Organizational Behaviour, 33(2), 216-234.
• Ngo, M.S.M. et al. (2023), “When and why employees take charge in the Workplace: The roles of learning goal orientation, role-breadth self-efficacy and co-worker support”, Review of Managerial Science, 17(5), 1681-1702.
• Noe, R.A. (2020), Employee Training and Development (7th ed.), McGraw-Hill Education.
• Orvis, K.A. & G.P. Leffler (2011), “Individual and contextual factors: An interactionist approach to understanding employee self-development”, Personality and Individual Differences, 51(2), 172-177.
• Porath, C. et al. (2012), “Thriving at work: Toward its measurement, construct validation, and theoretical refinement”, Journal of Organizational Behavior, 33(2), 250-275.
• Preacher, K.J. et al. (2007), “Addressing moderated mediation hypotheses: Theory, methods, and prescriptions”, Multivariate Behavioral Research, 42(1), 185-227.
• Rhoades, L. & R. Eisenberger (2002), “Perceived organizational support: A review of the literature”, Journal of Applied Psychology, 87(4), 698-714.
• Saks, A.M. (2006), “Antecedents and consequences of employee engagement”, Journal of Managerial Psychology, 21(7), 600-619.
• Schoofs, L. et al. (2022), “Prospective effects of social support on self-actualization at work-The mediating role of basic psychological need fulfillment”, Acta Psychologica, 228, 103649.
• Scott, K.L. et al. (2014), “Co‐worker exclusion and employee outcomes: An investigation of the moderating roles of perceived organizational and social support”, Journal of Management Studies, 51(8), 1235-1256.
• Sheng, X. & H. Zhou (2022), “The effect of decent work on voice behaviour: The mediating role of thriving at work and the moderating role of proactive personality”, Current Psychology, 41, 8524-8537.
• Singh, B. et al. (2019), “Coworker influence on employee performance: A conservation of resources perspective”, Journal of Managerial Psychology, 34(8), 587-600.
• Spreitzer, G. et al. (2005), “A socially embedded model of thriving at work”, Organization Science, 16(5), 537-549.
• Spreitzer, G.M. (1995), “Psychological Empowerment in the Workplace: Dimensions, Measurement, and Validation”, Academy of Management Journal, 38(5), 1442-1465.
• Stinglhamber, F. et al. (2020), “Perceived organizational support: the interactive role of coworkers’ perceptions and employees’ voice”, Employee Relations: The International Journal, 42(1), 107-124.
• Sugiono, E. et al. (2023), “Linking talent management to thriving at work and employees’ voice behavior: The moderating role of person-organization fit”, Cogent Social Sciences, 9(2), 2244309.
• Tabachnick, B.G. & L.S. Fidell (2007), Using Multivariate Statistics (5th ed.), Allyn & Bacon / Pearson Education.
• Tavşancıl, E. (2014), Tutumların Ölçülmesi ve SPSS ile Veri Analizi (5. Basım), Ankara: Nobel Akademik Yayıncılık.
• Tucker, S. et al. (2008), “Perceived organizational support for safety and employee safety voice: The mediating role of coworker support for safety”, Journal of Occupational Health Psychology, 13(4), 319-330.
• Van Dyne, L. & J.A. LePine (2017), “Helping and voice extra-role behaviors: Evidence of construct and predictive validity”, The Academy of Management Journal, 41(1), 108-119.
• Van Dyne, L. et al. (2003), “Conceptualizing Employee Silence and Employee Voice as Multidimensional Constructs”, Journal of Management Studies, 40(6), 1359-1392.
• Xie, X-Y et al. (2015), “Linking Colleague Support to Employees’ Promotive Voice: A Moderated Mediation Model”, PLoS ONE, 10(7), e0132123.
• Xu, S. et al. (2017), “The role of coworker support in the relationship between moral efficacy and voice behavior: The case of hospitality students in Ecuador”, Journal of Human Resources in Hospitality & Tourism, 16(3), 252-269.
• Yousaf, K. et al. (2019), “Impact of ethical leadership and thriving at work on psychological well-being of employees: Mediating role of voice behaviour”, Business, Management and Economics Engineering, 17(2), 194-217.
• Zaitouni, M. & M.L. Ouakouak (2018), “The impacts of leadership support and coworker support on employee creative behavior”, International Journal of Productivity and Performance Management, 67(9), 1745-1763.
• Zhou, J. & J.M. George (2001), “When job dissatisfaction leads to creativity: Encouraging the expression of voice”, Academy of Management Journal, 44(4), 682-696.
• Zimmermann, B. (2020), “Employee voice and lifelong education capabilities in France and Germany: two models of responsibility”, International Journal of Training and Development, 24(3), 265-282.