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BİLGİYÖNETİM MODELLERİNİN ÜRETİM VE FİRMA PERFORMANSINA ETKİSİ

Yıl 2007, Sayı: 18, 161 - 180, 01.08.2007

Hasan Bülbül

Öz

Bu çalışma imalat sanayinde bilgi yönetim modelleri ile bunların üretim ve firma performansına etkisini ampirik olarak incelemektedir. Araştırmada standart bir anket formu kullanılarak farklıendüstrilerde faaliyet gösteren 141 firmadan veri toplanmıştır. Firmaların bilgi yönetim modellerini tanımlamak için kümeleme analizi yürütülmüştür. Kümeleme analizi sonucu bilgi yönetim davranışlarıyla ilgili üç grup ortaya çıkmıştır. Bu üç grup bilgi yönetim uygulamalarına göre; i. gelenekselci firmalar, ii. bilgiyi önemseyen firmalar ve iii. bilgi tabanlıfirmalar olarak tanımlanmıştır. Analiz sonuçlarıüretim ve firma performansıbakımından gruplar arasında önemli farklılıkların bulunduğunu, bilgi tabanlıfirmaların daha iyi üretim ve firma performansına sahip olduklarınıortaya koymuştur. Özellikle bilgi yönetim süreç yetenekleri gelişmişfirmaların açık bir şekilde daha iyi üretim performansısergilediği görülmüştür.

Anahtar Kelimeler

Bilgi Yönetimi Üretim Performansı Firma Performansıve Kümeleme Analizi

Kaynakça

  • Ahmad, S. and Schroeder, R.G. (2003). “The Impact of Human Resource Management Practices on Operational Performance: Recognizing Country and Industry Differences”, Journal of Operations Management, 21(1), 19-43.
  • Argote, L. and Ingram, P. (2000). “Knowledge Transfer: A Basis for Competitive Advantage in Firms”, Organizational Behavior and Human Decision, 82(1), 150-169.
  • Armstrong, J.S. and Overton, T.S. (1977). “Estimating Nonresponse Bias in Mail Surveys”, Journal of Marketing Research, 14(3), 396-402.
  • Barutçugil, İ. (2002). Bilgi Yönetimi, Kariyer Yayınları, İstanbul.
  • Bharadwaj, S., Bhushan S. and Saxena, C. (2005). “Knowledge Management in Global Software Teams”, Vikalpa, 30(4), 65-75.
  • Boyer, K.K., Leong, G.K, Ward, P.T. and Krajewski, L. (1997). “Unlocking the Potential of Advanced Manufacturing Technologies”, Journal of Operations Management, 15(4), 331-347.
  • Boyer, K.K., Ward, P.T. and Leong, G.K. (1996). “Approaches to the Factory of the Future: An Empirical Taxonomy”, Journal of Operations Management, 14(4), 297-313.
  • Carlucci, D. and Schiuma, G. (2006). “Knowledge Asset Value Spiral: Linking Knowledge Assets to Company’s Performance”, Knowledge and Process Management, 13(1), 35-46.
  • Curkovic, S., Vickery, S. and Droge, C. (2000). “Quality-Related Action Programs: Their Impact on Quality Performance and Firm Performance”, Decision Sciences, 31(4), 885-905.
  • Darroch, J. and Naughton, R.M. (2003). “Beyond Market Orientation: Knowledge Management and the Innovativeness of New Zealand Firms”, European Journal of Marketing, 37(3-4), 572-593.
  • Dean, J.W. and Snell, S.A. (1996). “The Strategic Use of Integrated Manufacturing: An Empirical Examination”, Strategic Management Journal, 17(6), 459-480.
  • Drucker, P.F. (1993). Kapitalist Ötesi Toplum, Çev. Çorakçı, B., İnkılâp Kitabevi, İstanbul.
  • Fırat, S.Ü. ve Arıcıgil, Ç. (2000). “Performans Değerlendirme Sonuçlarının Analizine Çok Değişkenli İstatistik Yaklaşımı”, E.Ü. 8. Ulusal Yönetim ve Organizasyon Kongresi, 25-27 Mayıs, Nevşehir.
  • Flynn, B.B., Sakakibara, S., Schroeder, R.G., Bates, K.A. and Flynn, E.J. (1990). “Empirical Research Methods in Operations Management”, Journal of Operations Management, 9(2), 250-284.
  • Gold, A.H., Malhotra, A. and Segars, A.H. (2001). “Knowledge Management: An Organizational Capabilities Perspectives”, Journal of Management Information Systems, 8(1), 185-214.
  • Hair, J.F., Anderson, R.E., Tatham, R.L. and Black, W.C. (1998). Multivariate Data Analysis, Prentice-Hall, Englewood Cliffs, NJ.
  • Hamel, G. and Prahalad, C.K. (1996). Geleceği Kazanmak, Çev. Dicleli, Z., İnkılap Kitabevi, İstanbul.
  • Jonsson, P. (2000). “An Empirical Taxonomy of Advanced Manufacturing Technology”, International Journal of Operations and Production Management, 20(12), 1446-1474.
  • Karlsson, C. and Olsson, O. (1998). “Product Innovation in Small and Large Enterprises”, Small Business Economics, 10.
  • Kinnear, T.C. and Taylor, J.R. (1991). Marketing Research: An Applied Approach, Fourth Edition, McGraw-Hill, Singapore.
  • Kivijarvi, H. (2004). “Knowledge Conversion in Organizational Context: A Framework and Experiments”, Proceedings of the 37th Hawaii International Conference on System Sciences, 1-10, http://Csdl2.Computer.org/comp/ proceedings/hicss/2004/2056/08/2056 80 242a.pdf.
  • Kurtuluş, K. (1996). Pazarlama Araştırmaları, 5. Baskı, Avcıol Basım-Yayın. İstanbul.
  • Lambert, D. M. and Harrington, T.C. (1990). “Measuring Nonresponse Bias in Customer Service Mail Surveys”, Journal of Business Logistics, 11(2), 5-25.
  • Lehmann, D.R.. (1979). Market Research and Analysis. Irwin, Homewood, IL.
  • Lei, D., Hitt, M.A. and Bettis, R. (1996). ‘‘Dynamic Core Competences through Meta-Learning and Strategic Context’’, Journal of Management, 22(4), 549-569.
  • Leonard, D. (1995). Wellsprings of Knowledge, Building and Sustaining the Source of Innovation, Harvard Business Scholl Pres. Boston
  • McEviliy, S. and Chakravarthy, B. (2002). “The Persistence of Knowledge- based Advantage: An Empirical Test for Product Performance and Technological Knowledge”, Strategic Management Journal, 23, 285-305.
  • Narasimhan, R. and Das, A. (2001). “The Impact of Purchasing Integration and Practices on Manufacturing Performance”, Journal of Operations Management, 19(5), 593-609.
  • Prabhu, J., Racjesh, K.C. and Mark, E.E. (2005). “The Impact of Acquisitions on Innovation: Poison Pill, Placebo, or Tonic?”, Journal of Marketing, 69(1), 114-130.
  • Pretorius, J.C. and Steyn, H. (2005). “Knowledge Management in Project Environments”, South African Journal of Business Management, 36(3), 41-50.
  • Rastogi, P.N. (2000). “Knowledge Management and Intellectual Capital: The New Virtuous Reality of Competitiveness”, Human Systems Management, 19(1), 39-49.
  • Samson, D. and Terziovski, M. (1999). “The Relationship Between Total Quality Management Practices and Operational Performance”, Journal of Operations Management, 17, 393-409.
  • Sanchez, A.M. and Perez, M. (2005). “Supply Chain Flexibility and Firm Performance: A Conceptual Model and Empirical Study in the Automotive Industry”, International Journal of Operations and Production Management, 25(7), 681- 700.
  • Seng, V.C., Zannes, E. and Pace, R.W. (2002). “The Contributions of Knowledge Management to Workplace Learning”, Journal of Workplace Learning, 14(4), 138-147.
  • Soliman, F. and Spooner, K. (2000). “Strategies for Implementing Knowledge Management: Role of Human Resource Management”, Journal of Knowledge Management, 4(4), 337-345.
  • Subramaniam, M. and Venkatraman, N. (2001). “Determinants of Transnational New Product Development Capability: Testing the Influence of Transferring and Deploying Tacit Overseas Knowledge”, Strategic Management Journal, 22, 359-378.
  • Swamidass, P.M. and Kotha, S. (1998). “Explaining Manufacturing Technology Use, Firm Size and Performance Using a Multidimensional View of Technology”, Journal of Operations Management, 17(1), 23-37.
  • Teece, D.J., Pisano, G. and Shuen, A. (1997). ‘‘Dynamic Capabilities and Strategic Management’’, Strategic Management Journal, 18, 509-533.
  • Türk, M. (2003). Küreselleşme Sürecinde İşletmelerde Bilgi Yönetimi, Türkmen Kitapevi, İstanbul.
  • Vickery, S.K., Droge, C. and Markland, R.E. (1993). “Production Competence and Business Strategy: Do they Affect Business Performance”, Decision Sciences, 24(2), 435-455.
  • Vickery, S.K., Droge, C. and Markland, R.E. (1997). “Dimensions of Manufacturing Strength in the Furniture Industry”, Journal of Operations Management, 15(4), 317-330.
  • Vorhies, D.W., Harker, M. and Rao, C.P. (1999). “The Capabilities and Performance Advantages of Market-driven Firms”, European Journal of Marketing, 33(11-12), 1171-1202.
  • Youssef, M.A. (1994). “The Impact of the Intensity Level of Computer- based Technologies on Quality”, International Journal of Operations and Production Management, 14(4), 4-25
  • Zakaria, N. Amelinckx, A. and Wilemon, D. (2004). “Working Together Apart? Building a Knowledge-Sharing Culture for Global Virtual Teams”, Creativity and Innovation Management, 13(1), 15-29.

Yıl 2007, Sayı: 18, 161 - 180, 01.08.2007

Hasan Bülbül

Öz

This study investigates the knowledge management models and their impact of on the manufacturing and firm performance in the manufacturing industry. In this study, the data is collected from 141 firms operating in different industries using a standard survey form. Cluster analysis was employed to identify different models related to knowledge management processes. The three distinct groups, each corresponds to knowledge management behavior, have emerged as a result of cluster analysis. These three groups defined with respect to knowledge management implementations involve: i. traditionalist firms, ii. knowledge emphasize firms and iii. knowledge based firms. The results of the analysis showed that there are significant differences among groups with respect to manufacturing and firm performance, and the knowledge based firms have better manufacturing and firm performance. In particular, those firms that achieved to develop better competencies of knowledge management processes have clearly much better manufacturing performance

Anahtar Kelimeler

Knowledge Management Manufacturing Performance Firm Performance and

Kaynakça

  • Ahmad, S. and Schroeder, R.G. (2003). “The Impact of Human Resource Management Practices on Operational Performance: Recognizing Country and Industry Differences”, Journal of Operations Management, 21(1), 19-43.
  • Argote, L. and Ingram, P. (2000). “Knowledge Transfer: A Basis for Competitive Advantage in Firms”, Organizational Behavior and Human Decision, 82(1), 150-169.
  • Armstrong, J.S. and Overton, T.S. (1977). “Estimating Nonresponse Bias in Mail Surveys”, Journal of Marketing Research, 14(3), 396-402.
  • Barutçugil, İ. (2002). Bilgi Yönetimi, Kariyer Yayınları, İstanbul.
  • Bharadwaj, S., Bhushan S. and Saxena, C. (2005). “Knowledge Management in Global Software Teams”, Vikalpa, 30(4), 65-75.
  • Boyer, K.K., Leong, G.K, Ward, P.T. and Krajewski, L. (1997). “Unlocking the Potential of Advanced Manufacturing Technologies”, Journal of Operations Management, 15(4), 331-347.
  • Boyer, K.K., Ward, P.T. and Leong, G.K. (1996). “Approaches to the Factory of the Future: An Empirical Taxonomy”, Journal of Operations Management, 14(4), 297-313.
  • Carlucci, D. and Schiuma, G. (2006). “Knowledge Asset Value Spiral: Linking Knowledge Assets to Company’s Performance”, Knowledge and Process Management, 13(1), 35-46.
  • Curkovic, S., Vickery, S. and Droge, C. (2000). “Quality-Related Action Programs: Their Impact on Quality Performance and Firm Performance”, Decision Sciences, 31(4), 885-905.
  • Darroch, J. and Naughton, R.M. (2003). “Beyond Market Orientation: Knowledge Management and the Innovativeness of New Zealand Firms”, European Journal of Marketing, 37(3-4), 572-593.
  • Dean, J.W. and Snell, S.A. (1996). “The Strategic Use of Integrated Manufacturing: An Empirical Examination”, Strategic Management Journal, 17(6), 459-480.
  • Drucker, P.F. (1993). Kapitalist Ötesi Toplum, Çev. Çorakçı, B., İnkılâp Kitabevi, İstanbul.
  • Fırat, S.Ü. ve Arıcıgil, Ç. (2000). “Performans Değerlendirme Sonuçlarının Analizine Çok Değişkenli İstatistik Yaklaşımı”, E.Ü. 8. Ulusal Yönetim ve Organizasyon Kongresi, 25-27 Mayıs, Nevşehir.
  • Flynn, B.B., Sakakibara, S., Schroeder, R.G., Bates, K.A. and Flynn, E.J. (1990). “Empirical Research Methods in Operations Management”, Journal of Operations Management, 9(2), 250-284.
  • Gold, A.H., Malhotra, A. and Segars, A.H. (2001). “Knowledge Management: An Organizational Capabilities Perspectives”, Journal of Management Information Systems, 8(1), 185-214.
  • Hair, J.F., Anderson, R.E., Tatham, R.L. and Black, W.C. (1998). Multivariate Data Analysis, Prentice-Hall, Englewood Cliffs, NJ.
  • Hamel, G. and Prahalad, C.K. (1996). Geleceği Kazanmak, Çev. Dicleli, Z., İnkılap Kitabevi, İstanbul.
  • Jonsson, P. (2000). “An Empirical Taxonomy of Advanced Manufacturing Technology”, International Journal of Operations and Production Management, 20(12), 1446-1474.
  • Karlsson, C. and Olsson, O. (1998). “Product Innovation in Small and Large Enterprises”, Small Business Economics, 10.
  • Kinnear, T.C. and Taylor, J.R. (1991). Marketing Research: An Applied Approach, Fourth Edition, McGraw-Hill, Singapore.
  • Kivijarvi, H. (2004). “Knowledge Conversion in Organizational Context: A Framework and Experiments”, Proceedings of the 37th Hawaii International Conference on System Sciences, 1-10, http://Csdl2.Computer.org/comp/ proceedings/hicss/2004/2056/08/2056 80 242a.pdf.
  • Kurtuluş, K. (1996). Pazarlama Araştırmaları, 5. Baskı, Avcıol Basım-Yayın. İstanbul.
  • Lambert, D. M. and Harrington, T.C. (1990). “Measuring Nonresponse Bias in Customer Service Mail Surveys”, Journal of Business Logistics, 11(2), 5-25.
  • Lehmann, D.R.. (1979). Market Research and Analysis. Irwin, Homewood, IL.
  • Lei, D., Hitt, M.A. and Bettis, R. (1996). ‘‘Dynamic Core Competences through Meta-Learning and Strategic Context’’, Journal of Management, 22(4), 549-569.
  • Leonard, D. (1995). Wellsprings of Knowledge, Building and Sustaining the Source of Innovation, Harvard Business Scholl Pres. Boston
  • McEviliy, S. and Chakravarthy, B. (2002). “The Persistence of Knowledge- based Advantage: An Empirical Test for Product Performance and Technological Knowledge”, Strategic Management Journal, 23, 285-305.
  • Narasimhan, R. and Das, A. (2001). “The Impact of Purchasing Integration and Practices on Manufacturing Performance”, Journal of Operations Management, 19(5), 593-609.
  • Prabhu, J., Racjesh, K.C. and Mark, E.E. (2005). “The Impact of Acquisitions on Innovation: Poison Pill, Placebo, or Tonic?”, Journal of Marketing, 69(1), 114-130.
  • Pretorius, J.C. and Steyn, H. (2005). “Knowledge Management in Project Environments”, South African Journal of Business Management, 36(3), 41-50.
  • Rastogi, P.N. (2000). “Knowledge Management and Intellectual Capital: The New Virtuous Reality of Competitiveness”, Human Systems Management, 19(1), 39-49.
  • Samson, D. and Terziovski, M. (1999). “The Relationship Between Total Quality Management Practices and Operational Performance”, Journal of Operations Management, 17, 393-409.
  • Sanchez, A.M. and Perez, M. (2005). “Supply Chain Flexibility and Firm Performance: A Conceptual Model and Empirical Study in the Automotive Industry”, International Journal of Operations and Production Management, 25(7), 681- 700.
  • Seng, V.C., Zannes, E. and Pace, R.W. (2002). “The Contributions of Knowledge Management to Workplace Learning”, Journal of Workplace Learning, 14(4), 138-147.
  • Soliman, F. and Spooner, K. (2000). “Strategies for Implementing Knowledge Management: Role of Human Resource Management”, Journal of Knowledge Management, 4(4), 337-345.
  • Subramaniam, M. and Venkatraman, N. (2001). “Determinants of Transnational New Product Development Capability: Testing the Influence of Transferring and Deploying Tacit Overseas Knowledge”, Strategic Management Journal, 22, 359-378.
  • Swamidass, P.M. and Kotha, S. (1998). “Explaining Manufacturing Technology Use, Firm Size and Performance Using a Multidimensional View of Technology”, Journal of Operations Management, 17(1), 23-37.
  • Teece, D.J., Pisano, G. and Shuen, A. (1997). ‘‘Dynamic Capabilities and Strategic Management’’, Strategic Management Journal, 18, 509-533.
  • Türk, M. (2003). Küreselleşme Sürecinde İşletmelerde Bilgi Yönetimi, Türkmen Kitapevi, İstanbul.
  • Vickery, S.K., Droge, C. and Markland, R.E. (1993). “Production Competence and Business Strategy: Do they Affect Business Performance”, Decision Sciences, 24(2), 435-455.
  • Vickery, S.K., Droge, C. and Markland, R.E. (1997). “Dimensions of Manufacturing Strength in the Furniture Industry”, Journal of Operations Management, 15(4), 317-330.
  • Vorhies, D.W., Harker, M. and Rao, C.P. (1999). “The Capabilities and Performance Advantages of Market-driven Firms”, European Journal of Marketing, 33(11-12), 1171-1202.
  • Youssef, M.A. (1994). “The Impact of the Intensity Level of Computer- based Technologies on Quality”, International Journal of Operations and Production Management, 14(4), 4-25
  • Zakaria, N. Amelinckx, A. and Wilemon, D. (2004). “Working Together Apart? Building a Knowledge-Sharing Culture for Global Virtual Teams”, Creativity and Innovation Management, 13(1), 15-29.
Toplam 44 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Research Article
Yazarlar

Hasan Bülbül Bu kişi benim

Yayımlanma Tarihi 1 Ağustos 2007
Yayımlandığı Sayı Yıl 2007 Sayı: 18

Kaynak Göster

APA Bülbül, H. (2007). BİLGİYÖNETİM MODELLERİNİN ÜRETİM VE FİRMA PERFORMANSINA ETKİSİ. Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi(18), 161-180.


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