DUYGUSAL ZEKA VE ÇATIŞMA YÖNETİMİ STRATEJİLERİ ARASINDAKİ İLİŞKİLERİN İNCELENMESİ: ÜNİVERSİTEDE ÇALIŞAN AKADEMİK VE İDARİPERSONEL ÜZERİNE UYGULAMA
Öz
Hızla değişen koşullar altında yaşayan tüm insanlar sürekli olarak belirsizlik ve değişimlerle karşı karşıya kalmaktadır. Farklı özelliklere sahip bireylerin bu koşullar altında etkileşim halinde olmaları bireyler arasında çatışmalara yol açmaktadır. Çatışmaların etkin olarak yönetilmesi ise çeşitli duygusal becerilere sahip olunmasını gerektirmektedir. Duygusal zeka ve çatışma yönetimi stratejilerinin ele alındığı bu çalışmanın amacı; bireylerin duygusal zeka boyutları ve kullandıkları çatışma yönetimi stratejileri arasındaki ilişkilerin saptanması ve incelenmesidir. Bu doğrultuda çalışmada öncelikle duygusal zeka ve çatışma yönetimi ele alınmakta; uygulama bölümünde ise ele alınan örnek hakkında bilgi verilmekte, çalışmanın metodolojisi ve hipotezleri ortaya konmakta ve bu hipotezleri test etmeye yönelik analizler gerçekleştirilmektedir
Anahtar Kelimeler
Duygusal Zeka Çatışma Yönetimi Çatışma Yönetimi Stratejileri
Kaynakça
- Alexander, David Clinton. (1995). Conflict Management Styles of Administrators in Schools for the Deaf: Teacher Perceptions of Job Satisfaction. Yayınlanmamış Doktora Tezi, Gallaudet University.
- Charbonneau, Danielle. & Nicol, Adelheid. (2002). Emotional Intelligence and Leadership in Adolescents. Personality and Individual Differences, (33), 1101-1113.
- Çakar, Ulaş. & Arbak, Yasemin. (2004). Modern Yaklaşımlar Işığında Değişen Duygu-Zeka İlişkisi ve Duygusal Zeka. DEÜ Sosyal Bilimler Enstitüsü Dergisi, 6(3), 23-48.
- Dyson, James C. (2002). Middle School Teachers’ Perceptions of Conflict and Their Conflict Management Styles. Yayınlanmamış Doktora Tezi, Temple University Graduate Board.
- Goleman, Daniel. (1996). Duygusal Zeka Neden IQ'dan Daha Önemlidir?. İstanbul: Varlık Yayınları.
- Holt, Jennifer L. & Devore, Cynthia James. (2005). Culture, Gender, Organizational Role and Styles of Conflict Resolution: A Meta-Analysis. International Journal of Intercultural Relations, 29(2), 165-196.
- Jordan, Peter J. & Troth, Ashlea C. (2004). Managing Emotions During Team Problem Solving: Emotional Intelligence and Conflict Resolution. Human Performance, 17(2), 195-218.
- Lee, Fen-Ming. (2003). Conflict Management Styles and Emotional Intelligence of Faculty and Staff at a Selected College in Southern Taiwan. Yayınlanmamış Doktora Tezi, The University of South Dakota, South Dakota.
- Lin, Su-Mei. (2003). Relationships Among Conflict Management Styles, Employees’ Job Satisfaction and Team Effectiveness-A Comparison Between Public and Private Hospitals in Taiwan. Yayınlanmamış Doktora Tezi, Nova Southeastern University.
- Psenicka, Clement. & Rahim, Afzalur. (2002). A Model of Emotional Intelligence and Conflict Management Strategies: A Study in Seven Countries. The International Journal of Organizational Analysis, (10)4, 302-326.
- Rahim, M. Afzalur. (1983). A Measure of Styles of Handling Interpersonal Conflict. Academy of Management Journal, 26(2), 368-376.
- Sirivun, Utit. (2001). An Investigation of The Primary and Secondary Conflict Management Style Preferences of Men and Women in The Role of Local Managers, International Managers and College Students in Thailand. Yayınlanmamış Doktora Tezi, Nova Southeastern University.
- Svyantek, Daniel. & Rahim, Afzalur. (2002). Links Between Emotional Intelligence and Behavior In Organizations: Findings From Empirical Studies. The International Journal of Organizational Analysis, (10)4, 299-301.
- Wilkins, Denise Duzan. (2004). The Relationship Between Intelligence and Enrollment Retention in Online Education. Yayınlanmamış Doktora Tezi, Walden University.
- Yu, Chun-Sheng., Sardessai, Ron M. & Lu, June. (2006). Relationship of Emotional Intelligence with Conflict Management Styles: An Empirical Study in China. International Journal of Management and Enterprise Development, 3(1/2), 19-29.
Öz
All people living under rapidly changing conditions continuously face with uncertainties and changes. Being the individuals in interaction, who have different characteristics, carry with conflicts between individuals. Effective management of conflicts requires possessing several emotional skills. The aim of this study in which emotional intelligence and conflict management strategies are discussed, is to determine and analyze the relationships between the individuals’ dimensions of emotional intelligence and the conflict management strategies they use. In this direction firstly in the study the emotional intelligence and conflict management are discussed and in the implementation section information about the considered sample is given, the methodology and hypothesis of the study are stated and the analysis oriented to test those hypothesis are performed.
Anahtar Kelimeler
Emotional Intelligence Conflict Management Conflict Management Strategies
Kaynakça
- Alexander, David Clinton. (1995). Conflict Management Styles of Administrators in Schools for the Deaf: Teacher Perceptions of Job Satisfaction. Yayınlanmamış Doktora Tezi, Gallaudet University.
- Charbonneau, Danielle. & Nicol, Adelheid. (2002). Emotional Intelligence and Leadership in Adolescents. Personality and Individual Differences, (33), 1101-1113.
- Çakar, Ulaş. & Arbak, Yasemin. (2004). Modern Yaklaşımlar Işığında Değişen Duygu-Zeka İlişkisi ve Duygusal Zeka. DEÜ Sosyal Bilimler Enstitüsü Dergisi, 6(3), 23-48.
- Dyson, James C. (2002). Middle School Teachers’ Perceptions of Conflict and Their Conflict Management Styles. Yayınlanmamış Doktora Tezi, Temple University Graduate Board.
- Goleman, Daniel. (1996). Duygusal Zeka Neden IQ'dan Daha Önemlidir?. İstanbul: Varlık Yayınları.
- Holt, Jennifer L. & Devore, Cynthia James. (2005). Culture, Gender, Organizational Role and Styles of Conflict Resolution: A Meta-Analysis. International Journal of Intercultural Relations, 29(2), 165-196.
- Jordan, Peter J. & Troth, Ashlea C. (2004). Managing Emotions During Team Problem Solving: Emotional Intelligence and Conflict Resolution. Human Performance, 17(2), 195-218.
- Lee, Fen-Ming. (2003). Conflict Management Styles and Emotional Intelligence of Faculty and Staff at a Selected College in Southern Taiwan. Yayınlanmamış Doktora Tezi, The University of South Dakota, South Dakota.
- Lin, Su-Mei. (2003). Relationships Among Conflict Management Styles, Employees’ Job Satisfaction and Team Effectiveness-A Comparison Between Public and Private Hospitals in Taiwan. Yayınlanmamış Doktora Tezi, Nova Southeastern University.
- Psenicka, Clement. & Rahim, Afzalur. (2002). A Model of Emotional Intelligence and Conflict Management Strategies: A Study in Seven Countries. The International Journal of Organizational Analysis, (10)4, 302-326.
- Rahim, M. Afzalur. (1983). A Measure of Styles of Handling Interpersonal Conflict. Academy of Management Journal, 26(2), 368-376.
- Sirivun, Utit. (2001). An Investigation of The Primary and Secondary Conflict Management Style Preferences of Men and Women in The Role of Local Managers, International Managers and College Students in Thailand. Yayınlanmamış Doktora Tezi, Nova Southeastern University.
- Svyantek, Daniel. & Rahim, Afzalur. (2002). Links Between Emotional Intelligence and Behavior In Organizations: Findings From Empirical Studies. The International Journal of Organizational Analysis, (10)4, 299-301.
- Wilkins, Denise Duzan. (2004). The Relationship Between Intelligence and Enrollment Retention in Online Education. Yayınlanmamış Doktora Tezi, Walden University.
- Yu, Chun-Sheng., Sardessai, Ron M. & Lu, June. (2006). Relationship of Emotional Intelligence with Conflict Management Styles: An Empirical Study in China. International Journal of Management and Enterprise Development, 3(1/2), 19-29.
Ayrıntılar
| Birincil Dil | Türkçe |
|---|---|
| Bölüm | Research Article |
| Yazarlar | |
| Yayımlanma Tarihi | 1 Ağustos 2007 |
| Yayımlandığı Sayı | Yıl 2007 Sayı: 18 |