Kamusal Hizmet Sunumunda Gönüllülerin Yönetimi

Öz

Amaç - Bu çalışmanın temel amacı öncelikle kamu yönetiminde gönüllü yönetimine ve gönüllü yönetimi modellerine ilişkin kavramsal çerçeveyi sunmak daha sonra kamu sektöründe gönüllü yönetimi alanında yapılmış araştırmalardan yola çıkarak etkili bir gönüllü yönetimi için evrensel bir gönüllü yönetimi modelinin mümkün olup olmadığını değerlendirmektir. Yöntem - Bu makalede literatür taraması yöntemi kullanılmıştır. Google akademik, Ebsco, Scopus, Web of Science gibi veri tabanlarında ‘kamu sektöründe gönüllülerin yönetimi’, 'kamu yönetiminde gönüllülerin yönetimi', ‘kamu hizmetlerine gönüllü katılım’ başlıkları çerçevesinde hem Türkçe hem İngilizce olarak tarama yapılmıştır. Bulgular –Kamu sektöründe gönüllü yönetime ilişkin yapılan çalışmalar incelendiğinde özellikle etkili bir gönüllü yönetimi üzerinde kurum büyüklüğünün, gönüllülerin hâkim yaşının, gönüllülerin kuruluşta oynadığı hâkim rolün, çevresel faktörlerin, toplum özelliklerinin, yasal çerçevenin, gönüllü yönetimi altyapısının, siyasetin, kurum bütçesinin, vatandaş katılım düzeyinin, bürokratik prosedürlerin etkili olduğu gözlemlenmektedir. Sonuç – Kamu sektöründe gönüllü yönetiminin başarısı üzerinde kurum büyüklüğü gibi çeşitli faktörler etkilidir. Bu kapsamda etkili bir gönüllü yönetimi için yöneticilerin, kurumlarını iyi analiz ederek, tanıyarak ve bu çerçevede evrensel modeli kurumlarına uygun şekilde dönüştürerek uygulamaları gerekmektedir. Anahtar Kelimeler: Gönüllü Katılım, Gönüllü Yönetimi, Kamu Hizmeti. JEL Kodları: H83

Anahtar Kelimeler

• Gönüllü Yönetimi
• Kamu Hizmeti
• Gönüllü Katılım

Volunteers Management in Public Service Delivery

Öz

Purpose – The main purpose of this study is to first present the conceptual framework of volunteer management and volunteer management models in public administration and then to evaluate whether a universal volunteer management model is possible for effective volunteer management, based on research conducted in the field of volunteer management in the public sector. Methodology – The literature review method was used in this article. Databases such as Google Scholar, Ebsco, Scopus, Web of Science were searched in both Turkish and English within the framework of the headings 'volunteers management in public sector', 'volunteers management in public administration', 'voluntary participation in public services'. Findings – When studies on volunteer management in the public sector are examined, it is observed that the size of the institution, the dominant age of the volunteers, the dominant role played by volunteers in the organization, environmental factors, society characteristics, legal framework, volunteer management infrastructure, politics, institutional budget, level of citizen participation, and bureaucratic procedures are effective on effective volunteer management. Conclusions – Various factors, such as institution size, are effective on the success of volunteer management in the public sector. In this context, for effective volunteer management, managers need to analyze and know their institutions well and, within this framework, transform and apply the universal model in accordance with their institutions. Keywords: Voluntary Participation, Volunteer Management, Public Service. Jel Codes: H83

Anahtar Kelimeler

• Volunteer Management
• Public Service
• Voluntary Participation

Kaynakça

1. Brudney J. L. (2012). Preparing the Organization for Volunteers. The Volunteer Management Handbook: Leadership Strategies for Success, (Ed: T. D. Connors), Second Edition, John Wiley & Sons, Inc. 55-80.
2. Brudney, J. L. (1993). Volunteer Involvement in the Delivery of Public Services: Advantages and Disadvantages. Public Productivity & Management Review, 16(3), 283-297.
3. Brudney, J. L. (1999). The Effective Use of Volunteers: Best Practices for the Public Sector. Law and Contemporary Problems, 62(4), 219-255.
4. Brudney, J. L. & Kellough, E. (2000). Volunteers in State Government: Involvement, Management, and Benefits. Nonprofit and Voluntary Sector Quarterly, 29 (1), 111-130.
5. Brudney, J.L & Sink, Hayley K. (2017). Volunteer Management: It All Depends, Jessica K.A Word & Jessica E. Sowa (Eds.), The Nonprofit Human Resource Management Handbook: From Theory to Practice, New York ve London, Routledge, 204-222.
6. Brudney, J.L. & Meijs, L.C.P.M. (2014). Models of Volunteer Management: Professional Volunteer Program Management in Social Work, Human Service Organizations: Management, Leadership & Governance, 38 (3), 297-309.
7. Brudney, J.L. (1990). Fostering Volunteer Programs in the Public Sector. San Francisco & Oxford: Jossey-Bass Publishers.
8. Choudhury, E. (2010). Attracting and Managing Volunteers in Local Government. Journal of Management Development, 29 (6), 592-603.

9. Department of Local Government, Sport and Cultural Industtries (DLGSC) (2019), Volunteer Management Guides, https://www.dlgsc.wa.gov.au/docs/default-source/sport-and-recreation/volunteer-management-guide.pdf?sfvrsn=6b003a3c_1
10. Dover, G. J. (2010), Public Sector Volunteering: Committed Staff, Multiple Logics, and Contradictory Strategies. Review of Public Personnel Administration. 30(2), 232-256.
11. Duncombe, S. (1985). Volunteers in City Government: Advantages, Disadvantages and Uses. National Civic Review, 74(8), 356-364.
12. Hager M. A. & Brudney, J. L. (2015). Universalistic, Contingent, and Configurational Adoption of Volunteer Management Practices. Nonprofit Management & Leadership, 25(3), 235-254.
13. Hager, M. A. & Brudney, J. L. (2005). Net Benefits: Weighing the Challenges and Benefits of Volunteers. The Journal of Volunteer Administration, 23(1), 26-31.
14. Hager, M. A., & Brudney, J. L. (2011). Problems Recruiting Volunteers: Nature Versus Nurture. Nonprofit Management &Leadership, 22(2), 137-156.
15. Hager, Mark A. & Brudney, Jeffrey L. (2004). Volunteer Management Practices and Retention of Volunteers, https://www.urban.org/sites/default/files/publication/58001/411005-Volunteer-Management-Practices-and-Retention-of-Volunteers.PDF
16. Nesbit, R. & Brudney, J. L. & Christensen, R. (2012). Exploring the Limits of Volunteerism in Public Service Delivery: Substituting Volunteer Labor for Paid Labor. Center for Nonprofit Strategy and Management: Working Papers Series. 1-27
17. Nesbit, R. & Christensen, R. K. & Brudney, J.L. (2017). The Limits and Possibilities of Volunteering: A Framework for Explaining Volunteering: A Framework for Explaining the Scope of Volunteer Involvement in Public and Nonprofit Organizations. Public Administration Review, 78 (2), 502-513.
18. Nesbit, R. & Rimes, H. & Brudney, J. L. (2016). Inadvertent Volunteer Managers: Exploring Perceptions of Volunteer Managers’ and Volunteers’ Roles in the Public Workplace. Review of Public Personnel Administration, 36 (2), 164-187.
19. Safrit, R. Dale & Schmiesing, Ryan (2012). Volunteer Models and Management. The Volunteer Management Handbook: Leadership Strategies for Success. T.D. Connors (Eds.). John Wiley&Sons, Inc. Canada, United States of America, 3-30.
20. Sillah, A. (2023). Public Sector Volunteer Management: Best Practices and Challenges. New York: Routledge.
21. Spinney, S. & Clinton, Y. (2024). Engaging Volunteers: A Comprehensive Literature Review. ICF.https://americorps.gov/sites/default/files/document/Literature%20Review%20for%20Volunteer%20Management_0.pdf.
22. Uçar Kocaoğlu, B. (2024). Kamu Hizmetlerinin Sunumunda Gönüllü Katılım: Faydalar ve Sorunlar. Uluslararası Yönetim Akademisi Dergisi. 7 (3), 883-893.
23. Uçar Kocaoğlu, B. & Seçkiner Bingöl, E. (2015). Belediye Hizmetlerine Gönüllü Katılım: Konya Örneği. KMÜ Sosyal ve Ekonomik Araştırmalar Dergisi. 17 (29), 53-62.