LİMAN HİZMET KALASSESSING PORT SERVICE QUALITY DIMENSIONS WITH FERMATEAN FUZZY AHP METHODİTESİ BOYUTLARININ FERMATEAN BULANIK AHP YÖNTEMİ İLE DEĞERLENDİRİLMESİ

Öz

İşletmelerin kalitesinin değerlendirilmesi ve buna bağlı olarak geliştirilmesi sürdürülebilir rekabet avantajı açısından kritik öneme sahiptir. Bu çalışma, küresel ticaretin gelişmesine önemli katkı sağlayan deniz limanlarının hizmet kalitesine etki eden boyutların değerlendirilmesine odaklanmaktadır. Bu nedenle bu makale Thai (2008) tarafından sunulan ROPMIS modelinin boyutlarının önem ağırlıklarını belirlemeyi amaçlamaktadır. Günümüz dünyasında Fermatean bulanık kümeler (FFSs), insan belirsizliğini ve öznelliğini daha iyi yakalama olasılığı nedeniyle birçok karar verme probleminde yararlı bir araçtır. ROPMIS modelinin boyutlarının ağırlıkları Fermatean bulanık ortamında AHP yöntemiyle belirlenir. Önerilen yaklaşım, boyutların ağırlıklarına ilişkin verilerdeki belirsizliklerin ve hataların yönetilmesinde etkili bir yöntemdir. Sürdürülebilir liman hizmet kalitesi üzerinde etkisi olabilecek küresel liman kalite boyutlarını değerlendirmek ve sıralamak için bir araç sağlamak amacıyla bu çalışma, daha sonraki araştırmalar için bir referans noktası görevi görmektedir.

Anahtar Kelimeler

• Analitik hiyerarşi süreci
• fermatean bulanık küme
• çok kriterli karar verme
• liman hizmet kalitesi
• sürdürülebilirlik

ASSESSING PORT SERVICE QUALITY DIMENSIONS WITH FERMATEAN FUZZY AHP METHOD

Öz

Assessing the quality of businesses and improving them accordingly is critical for sustainable competitive advantage. This study focuses on evaluating the dimensions affecting the service quality of sea ports, which contribute significantly to the development of global trade. Therefore, this paper aims to determine the importance weights of the dimensions of the ROPMIS model presented by Thai (2008). In today's world, Fermatean fuzzy sets (FFSs) are a useful tool in many decision-making problems due to the possibility of better capturing human uncertainty and subjectivity. The weights of dimensions of the ROPMIS model are determined with AHP method under the Fermatean fuzzy environment. The suggested approach is an effective means of managing the ambiguities and errors in the data pertaining to the dimensions' weights. In order to provide a tool for assessing and ranking port global quality dimensions that may have an impact on sustainable port service quality, this study serves as a benchmark for subsequent research.

Anahtar Kelimeler

• Analytical hierarchy process
• fermatean fuzzy set
• multi-criteria decision
• port service quality
• sustainability

Kaynakça

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