POKA-YOKE’NİN SAĞLIK SEKTÖRÜNDE UYGULANABİLİRLİĞİ: LİTERATÜR TARAMASI

Yıl 2025, Cilt: 24 Sayı: 48, 659 - 685, 18.12.2025

Hüseyin Akıncı , Yavuz Özdemir , Mustafa Yıldırım , Hakan Kavak

https://doi.org/10.55071/ticaretfbd.1665049

Öz

Sağlık sektörü, insan yaşamını doğrudan etkileyen kritik kararların alındığı, hata kabul etmeyen bir alandır. Bu sektörde yapılabilecek en küçük hatalar dahi hasta güvenliğini ciddi şekilde tehlikeye atabilir ve telafisi zor sonuçlara yol açabilir. Bu bağlamda sıfır hata yaklaşımının benimsenmesi, sağlık hizmetlerinin güvenilirliğini artırmak açısından büyük önem taşımaktadır. Endüstriyel kökenli bir yöntem olan Poka-Yoke, hataları oluşmadan önce önlemeye odaklanan pratik ve etkili bir hata önleme yaklaşımıdır. Bu çalışmada, Poka-Yoke yönteminin sağlık sektörüne uygulanabilirliğini değerlendirmek amacıyla yapılmış olan akademik yayınlar sistematik bir şekilde incelenmiştir. Bu çalışmada toplam 50 bilimsel çalışma analiz edilerek, sağlık hizmetlerinde insan hatalarının önlenmesine yönelik Poka-Yoke uygulamalarının kapsamı ve etkileri tartışılmıştır. Çalışmanın bulguları, Poka-Yoke’nin özellikle ilaç yönetimi, laboratuvar süreçleri, cerrahi prosedürler ve hasta kayıt sistemlerinde önemli faydalar sağladığını ve sıfır hata hedefine katkı sunduğunu ortaya koymaktadır. Bu kapsamlı literatür taraması, Poka-Yoke'nin sağlık hizmetlerine adaptasyonunun hasta güvenliği, süreç verimliliği ve kalite standartlarının yükseltilmesi açısından potansiyel taşıdığını göstermektedir.

Anahtar Kelimeler

Poka-Yoke , Sağlık Sektöründe Hata , Hata Önleme

THE APPLICABILITY OF POKA-YOKE IN THE HEALTH SECTOR: A LITERATURE REVIEW

Öz

The healthcare sector is an area where critical decisions that directly affect human life are made, and where errors are not tolerated. Even the smallest mistakes in this field can seriously endanger patient safety and lead to consequences that are difficult to remedy. In this context, the adoption of a zero-defect approach is of great importance for enhancing the reliability of healthcare services. Poka-Yoke, an error-prevention method originating from industrial practices, is a practical and effective approach that focuses on preventing errors before they occur. This study systematically reviews academic publications that evaluate the applicability of the Poka-Yoke method in the healthcare sector. A total of 50 scientific studies were analyzed to discuss the scope and impact of Poka-Yoke applications aimed at preventing human errors in healthcare services. The findings of the study reveal that Poka-Yoke provides significant benefits particularly in medication management, laboratory processes, surgical procedures, and patient record systems, contributing to the goal of zero defects. This comprehensive literature review demonstrates that the adaptation of Poka-Yoke to healthcare services holds potential for improving patient safety, process efficiency, and quality standards.

Anahtar Kelimeler

Poka-Yoke , Errors in the Healthcare Sector , Error Prevention

Kaynakça

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