SAĞLIK HİZMETLERİNDE KURUMSAL PERFORMANS YÖNETİMİ VE BİR UYGULAMA

Öz

Performans yönetimi kurumların başarısında önemli bir rol oynamaktadır. Bu nedenle yöneticiler kurumlarının performansını artırmak için çaba sarf etmektedirler. Kurumsal performansı etkileyen bazı faktörler arasında personelin örgütsel bağlılığı, iş tatmini ve devir hızları yer almaktadır. Bu çalışmanın amacı, personelin örgütsel bağlılık (ÖB) ve iş tatmini (İT) düzeyleri ile hastanelerin personel devir hızlarının (PDH) hastanenin kurumsal performansına etkilerini araştırmaktır. Kurumsal performans için kalite, verimlilik ve algılanan kurumsal performans (AKP) düzeyleri incelenmiştir. Hastanelerin yatak kapasitesi, yatak doluluk oranları ve eğitim araştırma hastanesi (EAH) olma durumları kontrol değişkenleri olarak analize dahil edilmiştir. 38 hastane çalışmanın örneklemini oluşturmaktadır. Veriler SPSS v.22 programında analiz edilmiştir. Bu çalışmada İT ile AKP arasında olumlu yönde ve orta düzeyde anlamlı bir ilişki görülmüştür (p=0,000). İT’de her bir birimlik artış, algılanan AKP düzeyinde %58’lik bir artışa neden olmaktadır (B=0,579). Örgütsel bağlılığın performansa etkisi bulunmamıştır (p>0,05). PDH ile AKP arasında pozitif yönlü ve anlamlı bir ilişki vardır (p=0,046). PDH'da her bir birimlik artış, AKP üzerinde %25’lik bir artış sağlamaktadır (Beta=0,256). EAH olmayanların ortalama verimlilik düzeyi, olan hastanelere göre anlamlı derecede yüksektir (t=1,797, sd=33 ve p=0,041). Verimlilik ve AKP arasında anlamlı ve pozitif yönlü bir korelasyon (p=0,021, r=0,388) bulunmaktadır

Anahtar Kelimeler

• Kurumsal Performans
• Örgütsel Bağlılık
• İş Tatmini
• Performans Yönetimi
• Sağlık Hizmetleri

CORPORATE PERFORMANCE MANAGEMENT IN HEALTHCARE SERVICES AND AN APPLICATION

Öz

Performance management plays an important role in the success of organizations. Therefore, managers make an effort to increase the performance of their institutions. Among the factors affecting corporate performance are the organizational commitment of the staff, job satisfaction and turnover rates. The aim of the study was to investigate the effects of organizational commitment (OC) and job satisfaction (JS) levels of staff and staff turnover rates (TR) on the institutional performance of the hospital. Quality, efficiency and perceived corporate performance (PCP) levels were examined for corporate performance. The bed capacity, bed occupancy rates and the status of educational research hospital (ERH) of the hospitals were included in the analysis as control variables. The sample consists of 38 public hospitals. The data were analyzed in SPSS v.22 program. In the study, a positive and moderately significant relationship was observed between JS and PCP (p = 0,000). Each unit increase in JS causes a 58% increase in the PCP level (B = 0.579). Organizational commitment had no effect on performance (p> 0.05). There was a positive and significant relationship between TR and PCP (p = 0.046). Each unit increase in TR provides an increase of 25% on PCP (Beta = 0,256). The average efficiency level of non ERH hospitals was significantly higher than the others (t = 1.797, sd = 33 and p = 0.041). There was a significant and positive correlation between efficiency and PCP (p = 0.021, r = 0.388).

Anahtar Kelimeler

• Corporate Performance
• Organizational Commitment
• Job Satisfaction
• Performance Management
• Healthcare Services

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