Performance Measurement for Evaluation of E-Business Systems

Abstract

In this study performance measurements are examined to determine in what ways businesses have experienced changes in their performances after having started to use e-business systems. Through reviewing the literature for performance measurement that could be used for e-business systems, the study puts forward a relatively more inclusive performance- measurement set. The measurements are examined in eight main groups, including product, production process, costs, financial indicators, delivery system, procurement system, process flexibility, and customers.

Keywords

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E-İş Sistemlerini Değerlendirmede Kullanılabilecek Performans Ölçütleri

Öz

Bu çalışmada, işletmeler tarafından yaygın olarak kullanılmaya başlanan e-iş sistemlerinin uygulamaya konulduktan sonra işletme performansı¬na ne yönde katkı sağladığını belirlemeye yönelik olarak kullanılabilecek performans ölçütleri incelenmiştir. Literatürde bu konuda önerilen ölçütler incelendikten sonra e-iş sistemlerini kullanan işletmelerin performansının ölçümünde kullanılabilecek ölçütler seti önerilmiştir. Bu ölçütler; ürün, üretim süreci, maliyetler, finansal göstergeler, teslimat sistemi, tedarik sistemi, süreç esnekliği ve müşterilerle ilgili olmak üzere sekiz ana grupta ele alınmıştır.

Anahtar Kelimeler

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Kaynakça

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