Performance Measurement for Evaluation of E-Business Systems

Yıl 2008, Sayı: 2, 65 - 86, 01.03.2008

Ali İhsan Özdemir Sıtkı M. İlkay

Öz

In this study performance measurements are examined to determine in what ways businesses have experienced changes in their performances after having started to use e-business systems. Through reviewing the literature for performance measurement that could be used for e-business systems, the study puts forward a relatively more inclusive performance- measurement set. The measurements are examined in eight main groups, including product, production process, costs, financial indicators, delivery system, procurement system, process flexibility, and customers.

Anahtar Kelimeler

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E-İş Sistemlerini Değerlendirmede Kullanılabilecek Performans Ölçütleri

Öz

Bu çalışmada, işletmeler tarafından yaygın olarak kullanılmaya başlanan e-iş sistemlerinin uygulamaya konulduktan sonra işletme performansı¬na ne yönde katkı sağladığını belirlemeye yönelik olarak kullanılabilecek performans ölçütleri incelenmiştir. Literatürde bu konuda önerilen ölçütler incelendikten sonra e-iş sistemlerini kullanan işletmelerin performansının ölçümünde kullanılabilecek ölçütler seti önerilmiştir. Bu ölçütler; ürün, üretim süreci, maliyetler, finansal göstergeler, teslimat sistemi, tedarik sistemi, süreç esnekliği ve müşterilerle ilgili olmak üzere sekiz ana grupta ele alınmıştır.

Anahtar Kelimeler

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Kaynakça

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