Duygusal Emek Araştırmalarındaki Eğilimler: Bibliyometrik ve Bilimsel Haritalama Analizi

Yıl 2024, , 1063 - 1081, 31.08.2024

Şakir Zengin , Metin Ocak

https://doi.org/10.21076/vizyoner.1446662

Öz

Duygusal emek, hizmet sektöründe çalışanların hizmet işini gerektirdiği gibi yerine getirirken duygularını işin içine katmalarıyla ilgilidir. Duygular ticari amaçlarla da kullanılmaktadır. Bu çalışmada, duygusal emeğe ilişkin veriler, bibliyometrik ve bilimsel haritalama metodu aracılığıyla analiz edilmiştir. Analizler için Web of Science (WoS) veri tabanında 1982-2024 yılları arasındaki veriler taranmış ve 2.925 dokümana ait veriye ulaşılmıştır. Veriler, bibliyometrik ve bilimsel haritalama analizi için VOSviewer programına yüklenmiştir. Daha sonra, duygusal emek araştırmalarındaki en üretken veya önde gelen yazarları, ülkeleri, dergileri, kurumları, anahtar kelimeleri ortaya koymak ve bunların ortak yazarlık, ortak atıf, bibliyografik eşleşme ve anahtar kelimelerin birlikte ilişki durumu modelinin analizi yapılmıştır. Sonuçta, duygusal emek araştırmalarında Alicia A. Grandey'in en üretken ve en çok atıf alan yazar, ABD'nin en üretken ülke, Frontiers in Psychology 'nin ise en üretken dergi, en sık karşılaşılan anahtar kelimelerin sırasıyla tükenmişlik, yüzeysel rol yapma, iş tatmini, derin rol yapma ve duygusal tükenme olduğu bulguları elde edilmiştir. Analiz sonuçları, yazarlar, ülkeler ve kurumlar arasında bir işbirliği ilişkisi olduğunu göstermektedir. Çalışma, bilimsel literatürdeki mevcut duygusal emek durumu ve eğilimleri hakkında görsel ağ haritaları ve tanımlayıcı bilgiler sunmaktadır.

Anahtar Kelimeler

Duygusal Emek, Bibliyometrik Analiz, Bilimsel Haritalama, Ortak Yazarlık, Ortak Atıf

Trends in Emotional Labor Research: Bibliometric and Science Mapping Analysis

Öz

Emotional labor is about employees in the service sector involving their emotions while performing the service job as required. Emotions are also used for commercial purposes. The study analyzes data on emotional labor through bibliometric and science mapping methods. For the analyses, data between 1982 and 2024 are scanned in the Web of Science (WoS) database, and data for 2,925 documents are accessed. After loading the data, the VOSviewer program is utilized to analyze it for bibliometric and science mapping purposes. Subsequently, the investigation unveiles the foremost authors, countries, journals, institutions, and keywords in emotional labor research. This is followed by analyzing their co-authorship, co-citation, bibliographic coupling, and keyword co-occurrence models. As a result, in emotional labor research, it is found that Alicia A. Grandey is the most productive and most cited author, the USA is the most productive country, Frontiers in Psychology is the most productive journal, and the most frequently encountered keywords are burnout, surface acting, job satisfaction, deep acting, and emotional exhaustion, respectively. The analysis findings reveal a collaborative nexus among authors, countries, and institutions, offering visual network maps and comprehensive insights into emotional labor's present status and trends within the scientific literature.

Anahtar Kelimeler

Emotional Labor, Bibliometric Analysis, Science Mapping, Co-Authorships, Co-Citation

Kaynakça

• Arik, B. T., & Arik, E. (2015). World Englishes from a citation index perspective. Journal of. English As An International. Language, 10, 1–19.
• Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: the influence of identity. The Academy of Management Review, 18(1), 88–115. https://doi.org/10.2307/258824
• Brotheridge, C. M., & Grandey, A. A. (2002). Emotional labor and burnout: Comparing two perspectives of “People Work”. Journal of Vocational Behavior, 60(1), 17-39. https://doi.org/10.1006/jvbe.2001.1815
• Chou, H. Y., Hecker, R., & Martin, A. (2012). Predicting nurses’ well-being from job demands and resources: A cross-sectional study of emotional labour. Journal of Nursing Management, 20, 502–511. https://doi.org/10.1111/j.1365-2834.2011.01305.x
• Crane, D. (1969). Social structure in a group of scientists: A test of the invisible college hypothesis. American Sociological Review. 34(3), 335-352.
• Grandey, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labor, Journal of Occupational Health Psychology, 5(1), 95–110. https://doi.org/10.1037/1076-8998.5.1.95
• Grandey, A. A., Diefendorff, J. M., & Rupp, D. E. (2013). Bringing emotional labor into focus: A review and integration of three research lenses. In Emotional labor in the 21st century: diverse perspectves on emotion regulation at work (p. 3-27). Taylor and Francis. https://doi.org/10.4324/9780203100851 Grandey, A. A., & Diamond, J. A. (2010). Interactions with the public: Bridging job design and emotional labor perspectives. Journal of Organizational Behavior, 31(2-3), 338–350. https://doi.org/10.1002/job.637
• Gross, J. J. (1998). The emerging field of emotion regulation: An integrative review. Review of General Psychology, 2(3), 271-299. https://doi.org/10.1037/1089-2680.2.3.271
• Gupta, N., & Chakravarty, R. (2021). Trends in IoT research: a bibliometric and science mapping analysis of internet of things. Library Philosophy and Practice, 5269, 0_1-18.
• Hochschild, A. R. (1983). The managed heart: the commercialization of human feeling. Berkeley, CA. University of California Press.
• Hsieh, C. W., Guy, M. E., & Wang, D. (2019). Bibliometric mapping of emotional labor studies in public administration. Journal of Public and Nonprofit Affairs, 5(3), 240-260. https://doi.org/10.20899/jpna.5.3.240-260
• Kessler, M. (1963). Bibliographic coupling between scientific papers. American Documentation. 14(1), 10-25.
• Mastracci, S. H., Newman, M. A., & Guy, M. E. (2010). Emotional labor: why and how to teach it. Journal of Public Affairs Education, 16(2), 123–141. https://doi.org/10.1080/15236803.2010.12001590
• Mongeon, P., & Paul-Hus, A. (2016). The journal coverage of Web of Science and Scopus: a comparative analysis. Scientometrics, 106, 213–228. https//doi.org/10.1007/s11192-015-1765-5
• Morris, J. A., & Feldman, D., C. (1996). The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review, 21(4), 986-1010.
• Micciche, L. (2020). The things we carry: Strategies for recognizing and negotiating emotional labor in writing program administration. University Press of Colorado.
• Pritchard, A. (1969). Statistical bibliography or bibliometrics. Journal of Documentation, 25, 349-9.
• Steinberg, R. J., & Figart, D. M. (1999). Emotional labor since: The managed heart. The Annals of the American Academy of Political and Social Science, 561(1), 8–26.
• Van Eck, N. J., & Waltman, L. (2009). Software survey: VOSviewer a computer program for bibliometric mapping. Scientometrics, 84(2) ,523–538. https://doi.org/10.1007/s11192-009-0146-3
• Van Eck, N. J., & Waltman, L. (2014). Visualizing bibliometric networks. In Measuring scholarly impact: Methods and practice (p. 285–320). Springer International Publishing.
• Yang, S. B., & Guy, M. E. (2015). Gender effects on emotional labor in Seoul metropolitan Area, Public Personnel Management, 44(1), 3-24.
• Zhang, Q., & Zhu, W. (2008). Exploring emotion in teaching: Emotional labor, burnout, and satisfaction in Chinese higher education. Communication Education, 57(1), 105-122.
• Zhao, D., & Strotmann, A. (2015). Analysis and visualization of citation networks. Synthesis Lectures on Information Concepts, Retrieval, and Services, 7(1), 1-207. https://doi.org/10.1007/978-3-031-02291-3
• Zong, Q. J. (2013). A review of social commerce research. Journal of Intelligence, 32, 117-121.