THE MEDIATING ROLE OF PSYCHOLOGICAL RESILIENCE ON THE CORRELATION BETWEEN WORKLOAD PERCEPTION AND PSYCHOLOGICAL WELL-BEING OF MEDICAL SECRETARIES

Öz

Workload has significant effects on psychological resilience and well-being of medical employees, healthcare workers etc. The purpose of this study is to analyze the correlations between workload perception, psychological well-being, and psychological resilience of medical secretaries etc., in Turkiye. The findings of the study revealed that there is a full mediating effect of psychological resilience on the correlation between workload perception and psychological well-being. And more findings revealed that there is also a negative correlation between perceived workload, psychological resilience, and psychological well-being. These findings lead to revelations such as all paths between the variables were statistically significant, the effect of psychological resilience on psychological well-being was statistically insignificant. The results of the present study underlined the importance of workload perception and revealed the mediating role of psychological resilience on the correlation between workload and psychological well-being.

Anahtar Kelimeler

• Workload perception
• Resilience
• Psychological well-being
• Medical secretary

THE MEDIATING ROLE OF PSYCHOLOGICAL RESILIENCE ON THE CORRELATION BETWEEN WORKLOAD PERCEPTION AND PSYCHOLOGICAL WELL-BEING OF MEDICAL SECRETARIES

Öz

İş yükü, sağlık çalışanlarının özellikle tıbbi sekreterlerin psikolojik dayanıklılığı ve psikolojik iyi oluşu üzerinde belirleyici bir etkiye sahiptir. Bu çalışmanın amacı, Türkiye’de görev yapan tıbbi sekreterlerin iş yükü algıları, psikolojik dayanıklılık düzeyleri ve psikolojik iyi oluşları arasındaki ilişkileri incelemektir. Araştırma bulguları, iş yükü algısı ile psikolojik iyi oluş arasındaki ilişkide psikolojik dayanıklılığın tam aracı bir rol üstlendiğini göstermiştir. Ayrıca, algılanan iş yükü ile psikolojik dayanıklılık ve psikolojik iyi oluş arasında negatif yönlü ilişkiler tespit edilmiştir. Elde edilen sonuçlar, değişkenler arasındaki tüm yol katsayılarının istatistiksel olarak anlamlı olduğunu, ancak psikolojik dayanıklılığın psikolojik iyi oluş üzerindeki etkisinin istatistiksel açıdan anlamlı olmadığını ortaya koymuştur. Bu doğrultuda çalışma, bir yandan iş yükü algısının önemine dikkat çekerken, diğer yandan psikolojik dayanıklılığın iş yükü ile psikolojik iyi oluş arasındaki ilişkide anlamlı bir aracı değişken olarak rol oynadığını ortaya koymaktadır.

Anahtar Kelimeler

• algılanan iş yükü
• dayanıklılık
• psikolojik iyi oluş
• tıbbi sekreter

Kaynakça

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